Maintenance Connection Reviews

Easy to use. The support couldn't be better

None at this time.

Ease of navigations , ability to upload prints, manuals and pictures.

Reporting is not easy

Hello Roy, Thank you for taking the time to give a thorough review of your experience using Maintenance Connection CMMS. We pride ourselves on successful implementation for all customers and are glad to hear your installation experience was smooth and fast. Additionally, it¿s great to hear that you find our navigation to be simple and easy to find what you¿re looking for. Our Customer Success team will reach out to you directly to understand your needs and feedback regarding reporting, and to share with you the reporting enhancements we have planned. Thank you again for your positive feedback, we always love to hear what customers think! -Carissa

I can monitor all my assets and have a history trail showing my problematic assets. Also like the ease of tracking costs for jobs.

There is no way to change a username, so when staff gets married and wants to change the last name the software wont let me.

Hey Brian, thank you for your feedback! It's great to hear that you like the software! I just wanted to let you know that we have a new feature in Version 8.0 of the system that makes it easier to update user's profiles :) Thanks again for the review!

No pros were added to this review

No cons were added to this review

1. Customer service is fantastic 2. User friendly 3. Easy to manipulate the data 4. Reporting is great, lots of options 5. Customizable to the user 6. Mobile friendly application

N/A Really have no complaints. I just hope that the company that bought them does not deviate from the high level of service that we have experienced since purchasing the software.

Ability to adapt to our maintenance needs.

Waiting for product suggestions to materialize. Would like it to completely integrate with our financial system

Thank you for your comments Patrick! It's great to hear that Maintenance Connection's software has had such a positive impact on your organizations maintenance processes. We take our customer's product suggestions seriously and our Product Development team considers each one carefully. As far as integration with financial system's, we currently provide integration options via our Web API and Project Development Services. Our customer success team will be in touch soon to further discuss your comments.

Maintenance Connection allows us to keep all of our assets organized and structure our asset tree as we see fit. All work is documented and saved. We can have all cost, downtime, and other asset information together in one place. This program works well if you have everyone putting in an effort to utilize the different features that it offers.

Customizing reports can be difficult if you don't know what you are doing or how you want it or have to many factors that you need. However, customer service is a huge help and can usually help you customize your report.

Thank you so much for your review, Kristi! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

MC is a very powerful tool and we are using most of its functions. I am, overall, very pleased with the technical support that I have received from MC. We have been using this CMMS for 5 years and have not lost any data or had any crashes. The report function is defiantly icing in the cake. It allows me to customize reports for all levels in the company. I also use it as an aid to help track and correct documentation errors as they occur. That helps maintain the accuracy that is needed.

All software needs some sort of improvement. MC does work at continually improving their software. Some fixes take longer than others but they usually are addressed at some point. The upgrades take time and that can seem to long. I wish they could perform some quick fixes for some of the smaller problems.

The reports module is great. Overall user friendly.

Running on our server has been a challenge from time to time

Mike Reiff has been both knowledgeable and innovative with our ongoing installation/systems integration. Without his ability to look outside the box and come up with solutions we would not have achieved the success' we have today. MC's TS Staff have been key in the integration of the project. Brad Squires has lent a hand when needed and assisted with his vast comprehensive knowledge of the MC...

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GIS viewer needs to be improved. History is inconsistent.

I was first introduced to Maintenance Connection in 2007. In the world of software development, that was a lifetime ago. It was a solid package back then, but I have since watched it bloom into the most highly rated CMMS software on Gartner's Magic Quadrant. What happened? In my opinion, the key to that success was rapid deployment of a mobile solution as well as well-executed integrations with other systems (especially ERPs). The power of Maintenance Connection (MC) is only effective if you can take it on the road with you and incorporate it with your other software solutions. TCO is also a huge factor with software implementation/ongoing maintenance and I believe MC is a decent value.

We often had issues with using different browsers as well as browser updates. I have moved onto another company and no longer use MC, so I'm not sure if they have put additional resources on that to ensure those bugs are kept to a minimum. Be sure to ask about that if you are considering this software.

I'm audited quite frequently by our customers and each one I've shown the maintenance Connection Program to has liked it. I can virtually run our maintenance department without physically being there which really helps me keep tabs when I'm on vacation. The inventory module forces us to be organized which helps with the 6S program.

We are a cloud user and I think it's mainly because of our company securities, I have to store my documents on a Google drive and link it in. The only one-on-one training I've had was when the bus traveled to MPLS. They don't seem to get close to the upper Midwest.

Thank you so much for your review, Mark! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

The Maintenance Connection reporting engine is outstanding. It is very easy to create custom reports yourself without having to pay a third party consultant. The "Smart Reports" feature lets the user link directly back to source data. For example, if you have a purchasing report with all the POs for the month, you can click on a line item and be taken directly to the specific PO in question. Same with work orders...

No cons at the moment. It seems when you run into an issue or a needed enhancement, the Maintenance Connection Team listens and fixes the problem.

Flexibility - you can customize this software to work in many different businesses. Ability to set up different security access levels for different users.

Customer Support (Canada) When we asked questions that would help us in the basic set up of our assests on the program, they were not able to answer our questions but they did get a hold of a different client and they were able to help us. When we asked about how the security levels all related and a step by step, we were informed they have not competed that yet and to simply go in and try different options.

Patty, thank you so much for your feedback on what you like and dislike about the software - We really value your input. If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com

Ease of use and how in depth it is, 5 star customer service. How you can set up PM's to become auto generating and assigned to the proper people.

When opening up any option it opens a new page on the browser. Sometimes the system stops working while I'm in the middle of updating a process and I have re do the whole thing.

Thank you so much for your review, Brooks! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

This software has been customized to fit our needs. Other software doesn't always allow that. Maintenance Connection has made extra portals just for us to use for purchasing, accounting and reporting. We have also had wonderful tech support throughout these add-ons/changes.

Sometimes the system is slow to update- it thinks a lot or even times out. When we are in a hurry to get an order out, I have to wait awhile for it to populate the information before I can issue. I wish it would update live.

Reporting is easy, and can export into CSV files. I also like that I can email the report directly to the requester.

I see every report for every area. It would be nice to add or delete reports that only apply to my section

Thanks for your great review, Anthony! We're glad that you love the reporting module! If you ever need help with setting up your reports feel free to submit a support ticket and one of our experts will be happy to help :) Thanks! Maintenance Connection

How visually clean everything is, for example the Asset Tree.. Preventative Maintenance Schedules are easy to set up and manipulate/edit when required

The frequent glitches and when the system goes down without warning. occasionally can be difficult to ensure proper criteria is being pulled in the reports

Thank you so much for your review, Casey! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

Easy to use if everything is set up correctly

The reporting function is cumbersome to navigate I'd rather have more keyboard functionality as opposed to clicking with a mouse

Thank you for your recent comments MJ! Great to see our long-time customers experiencing continued benefits from using our software. We hear similar feedback from other customers about the reporting function. Reports are often copied and the reporter quickly becomes bogged down with too many reports. We do offer a reports clean-up to help with this, we also have over 30 articles pertaining to reports in the library on MC User Connect, as we ll as a dedicated course in MC University. Our customer success team will reach out soon to connect with you about your concerns.

Extremely User Friendly, Love it. Definitely Value Add. We have expanded our use from 3 DC's to now in 31 DC's nationwide.

I wish it was more customizable without extra costs involved. There are a bunch of fields within the Tasks tab on work orders that I would like to utilize for auditing but I would need to change the fields.

Brandon, what a great review! We're so glad to hear that your company has adopted the software!

The interaction between modules is clean and easy to develop from an implementation point of view. Once you get the base tables built expansion of the system is easy. The reporting systems in relatively easy to use but in some cases a knowledge of SQL is required.

The inability to redefine the work order hard copy. The fact that some SQL knowledge is required for the report writer it improve upon some of the base reports to build a more detailed report.

easy to use and teachable to employees! It has a lot of modules that are very helpful and the history of assets are such a plus. Scanning parts is easy and helps in our accounting procedures.

The numbering of the work orders would be nice if we could have the year 17-22574 something like that to break down by year. I know there are reports but for quick reference.

Hey Suzanne, thanks for leaving a review! It's great to hear that it's so easy to use!

Easy to use, fairly easy to learn. still learning different things in MC. Once you learn it is very easy software to use. I like being able to go to MC web sight for answers and how to dos.

Freezes up, don't' know if it is being updated or what is going on with it. Reports, some are difficult to figure out what criteria to put in to run the report you want. When you are done running a report it is very easy to use back arrow instead of "Close" and Maintenance Connection logs you out.

That is web based, my users don't have to install anything, download any software, or worry about upgrades. Also the customer support team is pretty good, and helpful.

Been using the software for over two years and haven't found much cons, maybe that they should do Checkpoint reunion twice a year.

It does what we need it to do. Good for managing PM and corrective work orders. Also good for managing and costing inventory.

Reports. The reporting functionality is not intuitive. When a report is needed, anyone should be able to easily filter and pull a report for what they need. We only have one person that knows how to get the reports to work ok. This is the biggest issue with this system in my opinion.