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Workiz
4.6
(204)

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The #1 scheduling and invoicing tool for field service pros

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(27)

Workiz Pricing, Features, Reviews and Alternatives

Workiz product overview

Price starts from

225

/user

Per month

What is Workiz?

Seize complete command of your enterprise with Workiz.

Key benefits of using Workiz

1. Online Booking
2. Automating Tasks from texts to invoices
3. Workiz Card

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
Phone Support

Training options

Videos
Live Online
Webinars
Documentation

Workiz pricing information

Value for money

4.4

/5

204

Starting from

225

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Workiz features

Functionality

4.4

/5

204

Total features

129

17 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third Party Integrations
Reporting & Statistics
Reporting/Analytics
Data Import/Export
Customizable Reports
Real Time Data

Functionality contenders

Workiz users reviews

Overall Rating

4.6

/5

204

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.63/10
Rating distribution

5

4

3

2

1

147

40

6

5

6

Pros
A software growing as I grow my business I was very impressed software is easy to use very friendly and I have recommended to several of my contract friends.
Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far.
It's a field service solution, but has an awesome phone number and lead tracking system built-in, which is great for marketers or anyone trying to figure out their RIO.
Cons
Maybe it's just me but occasionally I have trouble finding old invoices or jobs. Also sometimes when I enter an item to go on the invoice it disappears after entering more items.
Issues dialing customers while entering passcode at times. This can be frustrating when the numbers pressed are not recognized.
I really see no reason why it shouldn't. Also more congruency between online, mobile and ipad (features and how they work/appearance.).

Overall rating contenders

ZH
AvatarImg

Zach H.

Operations Manager

Transportation/Trucking/Railroad, 11-50 employees

Review source

Overall Rating

Quick Software

Reviewed 3 years ago

Transcript

Speaker 1: Hey, my name is Zach. I'm a dispatch in the junk removal industry. I rate Workiz a five stars...

MW
AvatarImg

Melinda W.

Construction, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Works great for our company

Reviewed 4 years ago

I really like most of the features, I've explored many options for appointment scheduling and although I do think Workiz is quite expensive, it does get the job done.

Pros

I like the ease of use as far as inputing the information and the fact it helps locate the specific address with correct spelling. I like the fact it links to maps as well.

Cons

I do not like that on my cell phone I can't look at the schedule while scheduling an appointment, it makes it difficult at time to not double book a time slot. I also don't like it doesn't automatically refresh, if I keep the app open all day and continue to book appointments then I'll most likely be double booking time slots, after each booking I have to close the app to ensure this doesn't occur.

Vendor response

Hi Melinda, thanks so much for your review! Happy to hear that you enjoy our maps and tracking feature. Our goal is to help our customers be successful and grow, so it's great to hear your feedback about scheduling and the features you would like to have. We'll be sharing this with the team.

AP
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Adrian P.

Furniture, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It Helps!

Reviewed 3 years ago

I do love the software. If they can work out those few minor things, then I would say it is the perfect software. Overall, I'm pretty satisfied with it.

Pros

I like the scheduling feature, and sales tracking feature the most. It saves me time.

Cons

The app does not always display the unit number for apartments without having to go through 2 screens to get to it. When your phone lags, it's frustrating. Scrolling through the calendar in the phone app can be challenging. If you scroll past a certain dat, you cannot easily scroll backwards, you have to drop down the calendar to go back to the date.

Vendor response

Come for the scheduling, stay for everything else :-) thanks Adrian!

LB
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Liz B.

Facilities Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Don’t bother workiz is a bad product and they are scammers

Reviewed a year ago

Don’t go with Workiz they are a bunch of scammers. We used it for about 8 months but it was really buggy and for a plumbing company it didn’t have the capability to do what we needed. We weren’t receiving text messages on the free system and we already started getting angry customers so we decided to not go ahead with the paid phone system as we didn’t trust it would work well enough. They proceeded...

Pros

The only good thing about Workiz is it was so bad that we cancelled it and now have a really great system to use. Housecall Pro is so much better!

Cons

•Couldn’t search by unit number meaning we had to click through each unit in a building or complex to find what we needed. •The accounting made our lives so much more difficult was a complete joke.•Text message system didn’t work. Communication would get lost causing unhappy customers •Mobile app was extremely buggy, barely useable• Very complicated to have ongoing jobs that you return to with multiple technicians. Needed to create tasks in each job but then they didn’t get all the information. Basically made it more work making it pointless using Workiz in the first place.

VT
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Victor T.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Really good app!

Reviewed 3 years ago

As single contractor the option of people scheduling online and me getting all the info with calendar and remainders is a game changer. I can be on the road and the system is my “ secretary “. I think polishing some things will make this application a success for any small to midsize business.

Pros

Chatbot integration and online booking is my favorite part. Easy to integrate with website and most importantly I can interact live with customer if needed. Validation of address is another great tool for scheduling new customers, link to gps system (Waze, Maps,Google maps)is a great tool. System allows you to keep track of tax collections, easy system once you get familiar with. Credit Card processing is very easy and no issues between accounts (money is always there after the 2 days period). Invoices via text or email with option to pay online is also a plus.

Cons

It’s a little confusing to process of crediting money previously collected back into a given quote plus in the final invoice “ customer invoice “ the software will account the credit back but will not show it listed for people to see. The calendar on the chatbot should be highlighted for available slots or takeaway slots already taken.

Vendor response

Thanks Victor for this great reviews. We're working on making the credit card processing much easier. A release is coming in a few weeks. Thanks for also mentioning the chatbot, we're super proud of it!

DE
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Dawn E.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Impressed

Reviewed 3 years ago

its been great. I have bumped into a couple issue and became stuck. I text the team and was able to get the problem solved.

Pros

I was literally working out of notebooks. I found myself getting lost and loosing potential customers. Scheduling things was a nightmare and very time consuming. With Workiz, I no longer have to have a note book except to take notes. I can keep all my customers in one spot and get to them at the drop of a hat. I can see the schedule and where appointment are and place more work during that day based on what is already going on. I can keep track of dealerships that are being billed and notifiy them when I haven't get a payment in a timely fashion. The communication with my customers is much easier as I can have all forms of communication in their folder. A cusotmer has already told me that we are very organized. That's a good feeling.

Cons

Not much, some fields are a little redundant but I am still learning the ins and outs of what can and can't not be done. it will come with time. OH, it can be slow to upload sometime. but that could be my internet speed.

Vendor response

Thanks for sharing your story Dawn! We're happy your customers see the value too!

Workiz FAQs

Q. What type of pricing plans does Workiz offer?

Workiz has the following pricing plans:
Starting from: $225.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Workiz?

Workiz has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Workiz support?

Workiz supports the following languages:
English


Q. Does Workiz support mobile devices?

Workiz supports the following devices:
Android, iPad, iPhone


Q. Does Workiz offer an API?

No, Workiz does not have an API available.


Q. What other apps does Workiz integrate with?

Workiz integrates with the following applications:
Microsoft Outlook, Zapier, Gusto, QuickBooks Online Advanced, Zoom, Stripe, Quickbooks Online, Google Calendar, Mailchimp, Salesforce Platform, Microsoft Excel


Q. What level of support does Workiz offer?

Workiz offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support

Related categories