simPRO Enterprise Reviews

simPRO Enterprise Reviews

simPRO Enterprise

Serious Job Management

2.5/5 (6 reviews)
1,245     2,011

Jenna Lacey

Will cost you time, not save it

03/06/2016

Dated, bandaid'ed, slow, and awful. We made the most of our free trial as a company and did not jump the gun too quickly although all signs and other customers experience were quickly revealing themselves to us. Field staff thought it was disgusting and entering simple details on a mobile phone or tablet was just messing them around trying to do these simple things. 12 months later, we still can't get the phone to stop ringing and the e-mails to stop from SimPRO. We've just added them now to our e-mail spam filter, and unfortunately it's come to having to just hang up on them when they dial us from private numbers in the interest of saving time and making the receptionist feel awkward. Totally makes sense to us everyones (long time paying customers) that they are focused on sales and not support. My guess is that those two unrealistic raving reviews are from SimPRO themselves.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Damien sfetcopoulos

Mixed

04/05/2016

Have been along term user after countless bugs and software update floors i am sad to say it time to move on as the product is no longer supported properly and only focused on new sale not maintaining the existing clientd

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Who Cares

I so wanted simpro to do as it said. But it doesn't. It creates work . It's slow and clunky.

08/04/2016

Slow, drops out. Takes 30 minutes to do 15 minutes of actual work.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Rob Thomas

Never Looked Back

06/03/2014

After looking around and trying some other Job Management Systems, I was very happy when we found simPRO - The office girls picked it up quickly and has definitely sped everything in the office up. The boys love being able to do all their paperwork via their iPhones, and I love being able to invoice same day!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Marty Clarke

Amazing product

06/03/2014

I searched for a very long time to find this product. I used Geoop , connect to field, Iman before realising I needed a product that had more grunt. Yes it cost me more, but it paid for itself in 6 months. I have 2 admin staff and 10 field staff doing basic project and service work. simPRO has allowed me to put real structure in my business and decreased my admin time by 30%. I am now adding on another 3 field staff and not having to increase my admin staff. simPRO came to site and trained my staff on how to set it the product up and they helped me manage the ' change management' issues we all face. simPRO are never more than a phone call away and I regularly attend their role based training days at their office to skill myself up on any new features. The smaller products allowed my to manage a job list- simPRO allows me to manage my business.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Alex Kurath

Terrible Customer Suport

03/06/2013

Was good and had potential but now very poor customer service and very frustrating as issues do not get resolved with any urgency. The new version is very slow and only allows for very limted end user customisation. Very expensive for poor service.

Pros

Allows for service records of plant and equipment License register for staff Multiple sections for quotes

Cons

Version 11.2 was supposed to be more user friendly, customizable and faster. This could not be further from the truth. As for customer service it is almost non existent. I lodged some support tickets three weeks ago and it has still not been resolved. We have put data into the system that we are now not able to extract as a result of upgrades to the program My experience has been that they are happy to charge for all the various bits but when it comes to delivering the goods they fail. Once I get my data out I am seriously considering looking for alternatives.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more