Paymo Reviews

Pros
What do I like best - the value. When searching for a solution Paymo offered the most for the least and has been continuously working to improve the APP. I work remotely and have been using Paymo to track clients and send time reports to my office for billing a few years now and it has worked flawlessly. The time tracker is great, the time reports are great. There is, I am sure, a tonne of functionality that I haven't even tapped into but it does everything I need very quickly and cleanly. Navigating is a breeze, editing is a breeze, and exporting reports is a breeze.

Cons
My least favorite thing is that every time Paymo refreshes I have to set up all of my preferences again. I have to switch the view, add in a filter to see the projects the way I want, adjust the Time Report forms back the way I had them set up yesterday. Just switching the view from List to Table should be something I should be able to lock-in as a default view.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I have looked at several options for my company and decided on Paymo for the following reasons: - The software has a very clean and intuitive interface - One of the best features is how you can customize how projects are set up and tracked. You generate a task list that is checked off as you move trough the project. This is an amazing feature that organizes the project while it tracks it. It took a lot of effort to re-design how my company tracks project but in the end I am very happy with results. - Pricing system is fair and scalable. - The software comes with a windows desktop application. It also has a more advanced feature where it automatically calculates how your time is used -I have not tired this yet because I don't think it would work for my office. - The ability to enter the time on a weekly calendar is fantastic. The software also has a bulk time add feature if needed. - I am able to export all of the data in CSV format - You are able to invoice directly out of the software - I have not been able to set up this feature yet but i am working with the support team to figure out how to make it work for my company. - The software has several features that I have not been able to implement yet. - Customer support has been great, answer is usually within an hour or two directly from the developers.

Cons
Below is a list of some of the limitations i have encountered using the software. - The calendar time-sheet input is great, but it should allow drag-paste feature. This would make entering time so much faster. Not a deal breaker, because in the end time input is fairly quick. - I was not able to import the data from my previous time-sheet software. I would like to see the option to import bulk time from an excel spreadsheet if needed. This is not a critical feature, but I have several years worth of data, that for now have to keep in a different software. - The software comes with some standard invoice formats, it does take some effort to create custom templates. Architectural service invoices tend to be fairly complicated, I have not been able to set up the invoices as I would like yet. Support is working with me on this issue, so hopefully I can report back once I have it all setup. - You can create custom reports for anything you want, so getting the data out is not a problem however I find that the process is a bit more tedious than what I was accustomed to before. To be fair I still need to learn the software.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The time tracking and the desktop app for tracking are one of the best I've seen so far. This is one of the major point we choose this service of others. The issue mgmt and reports are also quite handy.

Cons
The resource management could be improved and also some minor bugs.

Rating breakdown

Likelihood to recommend: 8/10

Pros
- Great, flexible project management tool - perfectly scalable - a lot of features and handy shortcuts (saved project lists etc.) - provides a lot of insights per project and client - Very friendly and personal customer service. - Good value for the money

Cons
- Clients did not always get the tool instantly. But recent UX changes could make it easier for them - Communication with colleagues could get a bit chaotic, takes some time to implement in the workflow. - A lot of features requires good knowledye whats the best way to use the tool, so definitly assign someone to create a team workflow.

Rating breakdown

Likelihood to recommend: 8/10

Pros
easy to use, reliable, accurate time tracking. Robust features. Unlimited clients and projects. Each project will have a dashboard showing total hours worked and how many tasks out of total have been completed. Projects can be tracked by custom categories, like bid, active, on hold, lost/won, archived. Task view can be switched between list, table, and kanban; users can collaborate by commenting on tasks, attaching files, assigning the task, and setting due dates. Team Scheduling allows you to see who is busy (or overwhelmed) and who is free to work on more tasks. Accounting features: Invoicing, Estimates, Expenses. The built-in timer makes tracking time spent working on tasks quick and easy.

Cons
Paymo is constantly improving this software and adding great, new features. One that would be helpful is the ability for each user to have a view showing all the tasks assigned to them, sorted by due date. Currently there is a My Tasks section, but it only sorts by Project Name.

Rating breakdown

Likelihood to recommend: 9/10

Pros
We've been using Paymo in our web development shop now for years. We love the time tracking widget and always have it up on our desktops or phone to track the time we spend bouncing from project to project. Forgot to turn off the timer? No problem - can easily fix it and be on your way. Setting up projects, tasks, user management - all a breeze. The Paymo team keeps coming out with new features and what used to be just a time tracking tool is now becoming a full on project management tool. We're actually looking to expand how we use Paymo very soon...

Cons
For how we're using it right now, we don't use all the project management features and have found that PaymoWidget 4.0.19 actually works better for what we need presently. As we move our org forward though, we'll be adopting their newest widget.

Rating breakdown

Likelihood to recommend: 10/10

Pros
In the beginning it was just a software that we could use to time track all our tasks and projects, but it grew on us and right now our business depends on it. It is really easy to use, very easy to keep an eye on the team, and extremely useful in keeping track of all the work that the team does.

Cons
There are not many cons to this software, but if I had to nitpick I would probably say it could have more financial management features, since this is the software that we use for invoicing and keeping track of our finances.

Rating breakdown

Likelihood to recommend: 8/10

Rating breakdown

Pros
Support is fantastic - I have only had to ask for help a couple of times, but when I do the built-in online help facility means I get an answer very quickly, using language I understand. The other thing that is great is the flexibility of the reporting module. One of my clients likes to see how we're using up the agreed project hours as we go through, so I have created a report just for him and given him the link. He's happy to be getting the information he needs to plan without my having to spend time getting it for him.

Cons
Most of the things that were on my wish list have been incorporated into recent releases. The only one I would still like would be the ability to share reports within the company - at the moment, I do a screenshot of the configuration and my employee copies it. It's not a huge issue, but it would be useful to be able to have personal and shared (company-wide) reports.

Rating breakdown

Pros
Paymo is easy to learn, manage, and use. The price is right for most any size company and the core features are well tuned. It has saved time when preparing timesheets each week and helps us track our hours very efficiently. In a service based industry, a software like Paymo takes the uncertainty out of knowing whether or not you are on target. The ability to gather vast amounts of data in seconds really has helped analyze our effectiveness at estimating and highlight areas for improvement. The software's permissions setup and general user interactions are much more suited to a company that has competent employees, unlike competitors like T-sheets (quickbooks). Other time trackers tend to assume the employees are incapable of managing their timesheet and set up a lot of rules that act as roadblocks to efficiency. Paymo maintains control without becoming overbearing.

Cons
The built-in invoicing feature is a little difficult to fully customize. It has "custom" options, but they are not full control. It does allow for custom coding for invoice generation which we are doing now, but this requires someone on staff who is fairly well versed in HTML and other scripts/codes. I wish that Paymo would talk directly with a desktop version of Quickbooks, but it does work with Quickbooks Online through Zapier Apps.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the user interface, is very clean and friendly. it takes less than 5 minutes to understand how everything works which is a great advantage to train other people to use this tool. I love how you can organize all the tasks, content and planning for each project. I've been using this software for about 5 years now and will definetely recommend it to others.

Cons
I don't like that they still don't have an easy to use mobile app that shows all the content of a project. the mobile app is very limited. I hope that they can improve and give the mobile development a higher priority since we live in a mobile world these days. There's no way to capture screenshots of what other employees are doing or measuring the productivity

Rating breakdown

Likelihood to recommend: 9/10

Pros
You can create custom invoice templates, some of our invoices can be rather complicated but Paymo made it easy to set them up. The time tracking feature is incredibly easy to use, when trialing other applications our staff would always lose interest and forget to update theirs after a few weeks. With Paymo it was so easy to use that our staff have actually stuck with it! Paymo is constantly being updated based on user feedback, the developers really do listen to their community!

Cons
Tracking a large number of projects at one time can get quite confusing, you can label and categorise them but when working with tens' of small(ish) projects the user interface get's rather busy. The ability to import previous projects / calendars would be excellent, currently these have to be manually entered in.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The Paymo setup is quite easy and transparent. In order to customize it for our needs, I found out that I could perhaps manipulate the hierarchy of clients / projects / task lists / tasks. Before doing so, I checked with their Support desk (live chat!) to make sure I wouldn't run into problems later on. So now, we have a structure that fits our needs pretty well. The application allows for many views (tables!) and reports.

Cons
For managing a team, it would be nice to have options to save filters, so that you can quickly jump from one view to another. Some views are a bit too bland, making me feel a little lost on where to go.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Initial free trial. Easy to set up and use. Easy to customise. Easy to track time. Easy to invoice clients. Reporting option available. Excellent customer service, fast to respond and very helpful.

Cons
I can't think of anything.

Rating breakdown

Pros
It allows our clients to know the time we dedicate to each of their cases. Clients can review the expenses generated by their affairs. The Law Firm knows how much time we dedicate to the affairs of each of our clients, and allows us to detect how complicated or simple an issue is. We can assign new lawyers to each case in a simple and intuitive way. The reports are easy to read and of great quality for our clients. Its mobile tools are simple to use. The software for the computer is simple and intuitive. It has plans and prices that are adapted for each work team.

Cons
Some sections are not translated completely into Spanish, as is the case of Team Scheduling, but this has met all our expectations.

Rating breakdown

Likelihood to recommend: 10/10

Pros
1. Functionality - it has everything you need 2. The support is outstanding and fast 3. It is simple to use and to figure out 4. Allows me to add my own logo to reports 5. Allows me to add time manually 6. Allows me to show exactly what I am busy with

Cons
It may very well be my own fault for not going through any tutorials, but the only draw-back of the app (it could also be due to me using the free version) is that I have to delete the project each week so that the report will look as I want it to in terms of the hours. What would make things easier for me (this could also be my own fault for not checking a tutorial) is if I did not need to add new tasks in weekly because I delete last week's project for reporting purposes. Please excuse me if this is my own fault - it could be, so don't take my word for it as far as the cons go!

Rating breakdown

Pros
Time tracking and comments. The time tracking makes payroll and time management much easier and the comments section make it to where communication can be very much like social media in the threads and everything is contained within the project. It makes it easier to stay organized. The customer service is also incredible. Very helpful and VERY fast which helped me learn the software quicker. I was also very thankful for the video tutorials on the website.

Cons
The learning curve. There are many many customizable functions which is great but having never used it before, it was difficult to navigate all the options. It might be best to have a short questionnaire right when you purchase the program that asks what you are going to use it for...maybe rating a few things in order of importance, size of business, what you do, etc. and there can be a default setup that lets you customize as you go without having to make so many decisions up front? But I know each business is so different. Which makes this software great for almost any company. Just a little overwhelming at first.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Paymo is easy to use in configuration, time recording and reporting. It's a great solution for scheduling and recording staff and subcontractor time.

Cons
Paymo is attempting to make the transition from a time recording utility to a full-blown project management tool. In this regard it has a way to go, so it's sort of caught in the middle at the moment. I've made a couple of attempts to work with the auto-time recorder, but have given up each time (but that's possibly more related to the fragmented nature of my work - your mileage may vary.

Rating breakdown

Likelihood to recommend: 8/10

Pros
It is one of the most friendly timekeeping software I've ever used. Although I do not use all its functions (e.g. accounting), it has proven to be a "must-have" for my professional activity. I really appreciate customer support - all queries addressed over time have received prompt and useful response. The price is competitive and the budget options provided are highly appreciated. I warmly recommend the software. I also love the option to fill-in time both bulk (e.g., 2 hours) and by hours (12:00 - 14:00). My clients really appreciate this kind of transparecy.

Cons
It would also be of great help if time reports could be exported in Word format (editable). This is not necessary a "con", but an improvement suggestion.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Everything I listed in my experience, as well as the other features like team collaboration (that we haven't tried yet, but are going to in the coming months)

Cons
Without the invoice add-on, you only have the option to create one invoice per month...I wish it were at least 2 :(

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ease of use and ability to switch views of dashboards, tasks is great. The functionality of tracking time without using a third-party tool is also great.

Cons
No desktop or mobile version and cost is slightly higher than competition.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I absolutely love Paymo Plus! I've never been able to work with stopwatch-like time trackers so having Paymo Plus run in the background tracking my time spent on client projects is amazing. It runs all the time and at the end of the day, I simply allocate the entries to my different client projects. And being able to not just check how much time I spent on a day, in a week, month or year, but also per project, client or task is priceless.

Cons
I don't use the task and project management features at all and the same goes for the invoicing. More specialised app are better for that.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Paymo suited our business need to manage both time and projects. Its simplicity was a key reason for opting to choose Paymo over the masses of other tools available. Paymo has improved and grown during the last 2 years, introducing new tools that have demonstrated the companies willingness to listen to their users and add functions and improve current functionality

Cons
Unable to 'repeat' projects, at the touch of a button, always have to re-enter all the details, even if the project repeats.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I use the Mac widget most of the time. I find logging in to online services irritating so Paymo is perfect. Everything goes in via the (unobtrusive widget) and I log in to the Paymo website maybe once or twice a month to create reports. The time tracking reports are very professional and easy to create.

Cons
I can't think of any other than maybe that it doesn't have a cup of coffee ready for me in the morning :)

Rating breakdown

Likelihood to recommend: 10/10

Pros
I liked how easy it is for a new user to pick the tool up and figure out how it works, and I like the visuals they use to show how much time you've worked/how you're splitting time between projects.

Cons
While it is easy to use, it's pretty lacking in features - other management and time tracking tools have more features (like easy ways to access documents, add detailed notes, etc.)

Rating breakdown