Paymo Reviews

I've always done freelance work and tried to track my time on Excel. No more. I love being able to track my time to the minute on projects and tasks with Paymo, then have those timesheets translate automatically into invoices which I can then send directly to my clients. Also helps me see what I'm spending my time on. Although I've barely scratched the surface of its functionality, it's become a necessity (and a luxury) now that I've gone full-time freelance.

I'd like to be able to drag-and-drop tasks, projects, etc. (if only because I may have set them up incorrectly in the first place). That's not available yet.

You GO, Joanne! If you want to move already existing tasks from one project to another, you have this option: https://help.paymoapp.com/en/article/can-i-move-tasks-to-another-project-1gtfxl4/ We've also redesigned the task area so you can access the full task details by just clicking on a task :D We hope you like it!

Very User friendly and efficient in terms of hour and task breakdowns.

Too many categories. Sometimes I get lost when trying to input my time.

Hi Vy, Thank you for giving us a review! Not sure what you mean with "too many categories" - can you be more specific? If you're referring to modules, then here's a video on how to enable only those that you want to use: https://www.youtube.com/watch?v=QAwY7m3I_kw

Paymo suited our business need to manage both time and projects. Its simplicity was a key reason for opting to choose Paymo over the masses of other tools available. Paymo has improved and grown during the last 2 years, introducing new tools that have demonstrated the companies willingness to listen to their users and add functions and improve current functionality

Unable to 'repeat' projects, at the touch of a button, always have to re-enter all the details, even if the project repeats.

Hey Darren, Indeed, we don't have recurring projects for now. Have you tried saving the project as a template, then pasting it when a new, similar one comes up? Here's how to do it: https://help.paymoapp.com/en/articles/2922772-how-do-i-use-project-templates Hope it helps!

We have been using Paymo for more than 10 years in our electronic engineering consulting business. We love the way we can set up multiple projects with multiple tasks per project and track time per project and task, and then use the invoicing system to invoice our clients. We often work on multiple projects simultaneously and without it we would not be able to work as effectively or track our time as accurately. It also allows us to analyze our effectiveness and enables us to more accurately quote on future projects. Intuitive interface and easy to use

We have no negative comments about Paymo

Thank you Howard for all your support over the years!! *crying internally of joy*

I love the ease of use when it comes to time tracking. I usually jump between projects and the app makes it really easy to switch between jobs. The 5-min idle time reminder is great as well.

At first there were too few options for project statuses, but as the software evolved, this feature was added. At this point I don't really have any issues with the software.

Koeszi Csaba, for the review! You can in fact customize the idle time detection to be however long you want :) Btw, we've just launched a new feature that lets you copy/paste time entries under timesheets, check it out! Thank you, Marcel

I really enjoy the way you can see how much time is allocated to a task. And how easy it is to pull a report for a project.

The filters can get confusing, sometimes its to many filters or not enough..

Thank you for sharing your thoughts with us, Kimberly :) Can you write us at support@paymoapp.com about the filter issue? We're more than glad to look into it. Cheers, Marcel

Paymo is intuitive and designed in a way that fosters easy adoption. Some PM software that I have used is very intimidating and Paymo has made adoption very easy at our office.

There were a few features that I yearned for early on but the Paymo team listens to its users and they have grown a ton over the last 4 years that we have been with them. Be vocal about what you need and if it is a shared concern across the users it will be addressed! If it is a little more niche then you typically need a different system to handle it.

Thank you for the feedback, Matt, happy to know that the interface is easy to adopt :)

The Paymo setup is quite easy and transparent. In order to customize it for our needs, I found out that I could perhaps manipulate the hierarchy of clients / projects / task lists / tasks. Before doing so, I checked with their Support desk (live chat!) to make sure I wouldn't run into problems later on. So now, we have a structure that fits our needs pretty well. The application allows for many views (tables!) and reports.

For managing a team, it would be nice to have options to save filters, so that you can quickly jump from one view to another. Some views are a bit too bland, making me feel a little lost on where to go.

Initial free trial. Easy to set up and use. Easy to customise. Easy to track time. Easy to invoice clients. Reporting option available. Excellent customer service, fast to respond and very helpful.

I can't think of anything.

As a graphic designer who needs to keep track of hours, I have always been able to depend on Paymo to keep accurate track of my time. Being able to send the data to my clients is a plus.

I had some issues with the desktop app so I started using it directory from the site to track time.

Hey Danielle, Glad that we can help you with time tracking The desktop widget is stable, you can go ahead and download the latest version here: https://www.paymoapp.com/downloads-and-integrations/ Good news, the web timer is going to be updated as well - so stay tuned!

It allows our clients to know the time we dedicate to each of their cases. Clients can review the expenses generated by their affairs. The Law Firm knows how much time we dedicate to the affairs of each of our clients, and allows us to detect how complicated or simple an issue is. We can assign new lawyers to each case in a simple and intuitive way. The reports are easy to read and of great quality for our clients. Its mobile tools are simple to use. The software for the computer is simple and intuitive. It has plans and prices that are adapted for each work team.

Some sections are not translated completely into Spanish, as is the case of Team Scheduling, but this has met all our expectations.

Hi Juan Pablo, We're currently working on improving the translations and we're rewarding users that help. For more details, please get in touch with us by using the in app help button.

Yet another system that after several months of use only did what we needed it too at 75% of the way, then AFTER buying into the "huge discount" and special they had going, did I find out they do not allow refunds at all! If you put ANY data into the system and ever need to export it for any reasons ...find a data entry person and hope you didn't enter a lot of information because unless you are a...

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Can't export anything unless you have a developer standing bye. System is very "inside the box" thinking even after being told it would easily do what I had explained that I needed it to do support seems to take longer than usual and they are quick to respond with an answer that has NOTHING to do with what you originally asked (bots maybe?!?!) Can't get a refund, no matter how many lies they told you to make the sale in the first place!!!

Hi Cameron, Sorry to see you disappointed. Our goal is to help you improve the way you work, not to sell you on something. Indeed, you can export client, project, user lists, as well as time reports in csv format - invoices and Gantt Charts are available in PDF only. However, due to the fact that there's no standardised data structure for project management data, the only practical way to export it is via our API. And no, we're no bots, and don't force anyones hand to make a sale.

1. Functionality - it has everything you need 2. The support is outstanding and fast 3. It is simple to use and to figure out 4. Allows me to add my own logo to reports 5. Allows me to add time manually 6. Allows me to show exactly what I am busy with

It may very well be my own fault for not going through any tutorials, but the only draw-back of the app (it could also be due to me using the free version) is that I have to delete the project each week so that the report will look as I want it to in terms of the hours. What would make things easier for me (this could also be my own fault for not checking a tutorial) is if I did not need to add new tasks in weekly because I delete last week's project for reporting purposes. Please excuse me if this is my own fault - it could be, so don't take my word for it as far as the cons go!

Time tracking and comments. The time tracking makes payroll and time management much easier and the comments section make it to where communication can be very much like social media in the threads and everything is contained within the project. It makes it easier to stay organized. The customer service is also incredible. Very helpful and VERY fast which helped me learn the software quicker. I was also very thankful for the video tutorials on the website.

The learning curve. There are many many customizable functions which is great but having never used it before, it was difficult to navigate all the options. It might be best to have a short questionnaire right when you purchase the program that asks what you are going to use it for...maybe rating a few things in order of importance, size of business, what you do, etc. and there can be a default setup that lets you customize as you go without having to make so many decisions up front? But I know each business is so different. Which makes this software great for almost any company. Just a little overwhelming at first.

When I started with Paymo I needed a solid timekeeper app for my client work. They were a great option so I went with them and eventually started using more project management features. Today Paymo is an essential part of my work from timekeeping, project + client management & invoicing.

I never really had any dislikes with the software, it really fulfilled everything I needed and currently need with it's features!

Thank you, Isaac! An improved client portal with in-app access users is something we're actively developing, so stay tuned!

the widget! I can track time perfectly in all projects. I can make invoices automatic for each client without losing any hour.

I have nothing to dislike about the application. there are many functionalities which I don't use. so I don't know if they work as I would expect.

Happy to know that we've automated invoices for you and made your job less stressful *hug*

Paymo is a great tool for keeping track of project work and team efficiency.

Switching between projects/tasks in the smaller window can be fiddly. Also having to click start/stop twice each time is a little frustrating.

Thank you for your thoughts, Joanna! If you're minimizing the web browser window, be sure to collapse the menu and second column for more screen space. You can also track time manually or use PaymoPlus, our automatic time tracker that sits in your background and tracks activities on your behalf :) Try it out: https://help.paymoapp.com/en/articles/888726-what-is-paymo-plus

Paymo is easy to use in configuration, time recording and reporting. It's a great solution for scheduling and recording staff and subcontractor time.

Paymo is attempting to make the transition from a time recording utility to a full-blown project management tool. In this regard it has a way to go, so it's sort of caught in the middle at the moment. I've made a couple of attempts to work with the auto-time recorder, but have given up each time (but that's possibly more related to the fragmented nature of my work - your mileage may vary.

It is one of the most friendly timekeeping software I've ever used. Although I do not use all its functions (e.g. accounting), it has proven to be a "must-have" for my professional activity. I really appreciate customer support - all queries addressed over time have received prompt and useful response. The price is competitive and the budget options provided are highly appreciated. I warmly recommend the software. I also love the option to fill-in time both bulk (e.g., 2 hours) and by hours (12:00 - 14:00). My clients really appreciate this kind of transparecy.

It would also be of great help if time reports could be exported in Word format (editable). This is not necessary a "con", but an improvement suggestion.

Ease of user interface, ability to see time spent on task, seeing how other's are performing on their task

nothing yet, still too new to the software to really see any issues as I mostly use the software for time management and project schedule.

Thank you, Stephanie :) We've just released a new time tracking feature: the ability to copy-paste a time entry inside the Timesheets area. Be sure to check it out!

Everything I listed in my experience, as well as the other features like team collaboration (that we haven't tried yet, but are going to in the coming months)

Without the invoice add-on, you only have the option to create one invoice per month...I wish it were at least 2 :(

I absolutely love Paymo Plus! I've never been able to work with stopwatch-like time trackers so having Paymo Plus run in the background tracking my time spent on client projects is amazing. It runs all the time and at the end of the day, I simply allocate the entries to my different client projects. And being able to not just check how much time I spent on a day, in a week, month or year, but also per project, client or task is priceless.

I don't use the task and project management features at all and the same goes for the invoicing. More specialised app are better for that.

Ease os use, excellent support. Lots of features. Always evolving.

Price in dollars. For other countries it can get expensive.

Thank you for all your support these years, Breno! They're 12 in total if I count correctly :D We're based in Europe too, so know the $USD struggle. Will see if we can add multi-currencies in the future :) Thank you, Marcel

I use the Mac widget most of the time. I find logging in to online services irritating so Paymo is perfect. Everything goes in via the (unobtrusive widget) and I log in to the Paymo website maybe once or twice a month to create reports. The time tracking reports are very professional and easy to create.

I can't think of any other than maybe that it doesn't have a cup of coffee ready for me in the morning :)

I liked how easy it is for a new user to pick the tool up and figure out how it works, and I like the visuals they use to show how much time you've worked/how you're splitting time between projects.

While it is easy to use, it's pretty lacking in features - other management and time tracking tools have more features (like easy ways to access documents, add detailed notes, etc.)

Hi, Just wanted to let you know that we integrate with Google Drive so you can add file to and from Google Drive account to your Paymo account. Also you can add task descriptions, comments, create topics/discussions etc.