EZFacility Pricing, Features, Reviews & Alternatives

EZFacility

Web based gym & club management software for SMBs

4.48/5 (93 reviews)

EZFacility overview

What is EZFacility?

EZFacility is a web-based gym & fitness center management solution that allows clients to streamline their business operations, automate tasks and track payments. The software is suited for the needs of small and medium sized businesses, as well as for large enterprises. Some of its customers include Strive Fitness & Sports Training, Ontario Parks and Recreation, Factory of Champions, The Rink Training Centre, The Alaska Dome, Go Tennis, Every Body Balance, La Palestra and The Golf Lab.
EZFacility’s gym & fitness center management software and billing services allow to schedule personal trainers, effectively manage memberships, generate trainer payroll and manage invoices. It also includes features for gym members to book online slots, register, make payment etc. Primary features of the solution includes membership management, resource scheduling, staff & trainer management, billing & payments and reporting.
The solution is compatible with various browsers available across devices such as desktop, mobile and tablets. EZFacility also offer MemberMe app for android and iOS users to book trainers and classes through their smartphones. Clients can sell empty slots through promotions and campaigns directly delivered to customers through this app.
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Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English
EZFacility screenshot: Easily update schedulesGym Management Software Review - Fitness 360 | EZFacilityEZFacility screenshot: Cut down on front desk lines. With EZFacility's Self Check-In clients can quickly and easily sign themselves in.EZFacility screenshot: EZFacility allows clients to generate on demand reportsEZFacility screenshot: EZFacility – Account SetupEZFacility screenshot: Solution allows you to create and send marketing campaigns across user databaseEZFacility screenshot: Improve your client's experience with EZFacility's Self-Service.EZFacility screenshot: EZFacility allows clients to search for recordsEZFacility screenshot: EZFacility – Create new recordsGym Management Software For Fitness Centers & Clubs | EZFacilityAll-in-one Gym Management Software For Health Clubs | EZFacility
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EZFacility user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.2
  4.8
Kip W.

Great Product for FEC or Gym

Used daily for 2+ years
Reviewed 2019-04-18
Review Source: Capterra

I spent months researching options and talking to companies, ultimately EZ Facility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZ Facility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZ Facility is awesome.

Pros
Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer.

Cons
I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Avian B.

EZ FACILITY SOFTWARE RULES !

Used daily for 1-2 years
Reviewed 2019-06-11
Review Source: Capterra

EZ Facility is like having my own private IT department that’s available ALL DAY LONG. I just can’t physically see my IT team but they always pick up with an incredible happy, upbeat demeanor with SOLUTIONS AND ANSWERS..... Always. They have NEVER said they didn’t understand something or didn’t know about something.

Pros
The efficiency, ease, thoroughness is 5 - Star

Cons
Can’t take the EZ FACILITY IT TEAM/STAFF out on weekends for drinks and dinner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Angela C.

I work with EZ in membership, selling groups, items and packages, producing reports

Used daily for 2+ years
Reviewed 2018-06-01
Review Source: Capterra

Are we referring now to Capterra or EZ?

Pros
I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member.

Cons
We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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sean d.

EZ Facility Is the Lifeline of our Facility - The Bradley Sports Center

Used daily for 2+ years
Reviewed 2019-05-29
Review Source: Capterra

Our overall experience with EZ has been excellent. Attempting to switch to a new scheduling/bookkeeping software would be monumental and thankfully, EZ has given us no reason to even consider that possibility.

Pros
EZ's intuitive learning relationship with the user is fantastic. There are functions that become second nature and those that are not accessed as frequently are easily recalled with just a couple of clicks. The ability to bulk schedule hundreds of recurring lessons over the course of several months is priceless. And the ability to create a large booking for a team or someone at the counter is quick and 100% accurate allowing us to let the customer see their and confirm right on the spot. With the invoicing functions, billing is straight forward and detailed. A client can question any item on an invoice and with the history function, we are able to see who made the changes or original booking and solve any miscommunication issues within a few minutes or hours. The pay functions are fantastic and using the cc interface is 100% accurate. Database storage is awesome and allows for a complete email campaign to all of a select group contained within the entire database. Email campaigns are professional and effective. The data mined from any campaign related to how many were opened, clicks that follow are priceless. It lets us gauge the relevance of the email and the response we get. Finally, when support is needed, even if it is just to ask how to do something, a REAL PERSON answers! Not only do they answer but they solve problems, help with tasks or take the time to teach us how to do something we do not know how to do. There is no better customer support in any business

Cons
My only complaint with EZ is its inability to process invoices in a timely manner with hundreds of items contained within in a single invoice. We have clients who provide lessons over the course of a month and each individual lesson is a single item. When trying to modify an item or add an item to the invoice, this process can sometimes take minutes to do. If I am trying to modify many items, like apply discounts, this can take sometimes hours to accomplish. The upside of this is EZ has been very responsive to this unique issue engaging me all the way up to personal calls with support team software engineers to see the issues and then address them. I will say that while not perfect, there has been progress in reducing the time these tedious but frequently recurring tasks take.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joanna M.

This system can do everything you need to run your facility and the support is excellent!

Used daily for 2+ years
Reviewed 2017-09-10
Review Source: Capterra

This software has helped our small team to maximize our efficiency! The features of EzFacility help us to get our billing and scheduling done quickly and accurately, which maximizes the time we are able to spend in the gym with our clients!

Pros
The best feature about this software system is the packages feature! This screen makes it so easy to create and define the right packages for your team and clients. The defined reservation/package types make scheduling and billing simple! Take the few minutes to define your reservations and packages up front. It is an easy step and it will save you hours of time later!

Cons
There is a learning curve to using the system. It is user friendly, but not simple. You may need to search for a report or feature that you need, but most likely, if you have thought to do it, the feature is there! The client education is excellent and the tech support group is great! They are very responsive and there to help you until you feel completely comfortable with all of the features you use!

Response from EZFacility.com


Hi Joanna,

Thank you for your kind words and positive feedback. We are always happy to help our clients whenever or wherever they need us! We are grateful for the opportunity to assist you and your business and we look forward to our continued partnership! - The EZFacility Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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EZFacility pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Please contact EZFacility for pricing information.

EZFacility features

Attendance Management
Attendance Tracking
Billing & Invoicing
Calendar Management
Class Scheduling
Communication Management
Event Management
Inventory Management
Marketing Automation
Membership Management
Online Booking
Payment Processing
Point of Sale (POS)
Registration Management
Scheduling
Team Management

Activity Dashboard (83 other apps)
Alerts/Notifications (91 other apps)
Electronic Payments (99 other apps)
Reporting & Statistics (86 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for EZFacility

Key features of EZFacility

  • Fitness Assessment
  • Credit Card / ACH / EFT Processing / EMV
  • Invoicing and Payment Tracking
  • MemberMe - Branded Mobile App
  • Payroll and Commission Tracking
  • Membership Management
  • Extensive Reporting
  • Facility Scheduling & Management
  • Locker Management and Equipment Tracking
  • Trainer & Instructor Scheduling
  • Member Self-Service
  • Access Control and Video Surveillance
View All Features

Benefits

• EZFacility allows users to subscribe to the software on a “per user per month” basis.
• EZFacility's gym membership management feature allows clients to create membership plans, renewals, manage contracts and track active members.
• EZFacility consolidates all revenue sources in one place to track memberships, point of sales and packages efficiently.
• Facility and resource scheduling features eliminate the possibility of double bookings and provide real time status of assets and inventory.
• The software helps to improve efficiency of staff and trainers by automating scheduling, commissions, payroll reporting and tracking.
• EZFacility is certified with PCI DSS Level 1 certification which ensures the safety of customers' data.
• It is a web based solution and can be accessed through any internet connected device.