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EZFacility Pricing, Features, Reviews and Alternatives

EZFacility product overview

What is EZFacility?

EZFacility is a web-based gym & fitness center management solution that allows clients to streamline their business operations, automate tasks and track payments. The software is suited for the needs of small and medium sized businesses, as well as for large enterprises. Some of its customers include Strive Fitness & Sports Training, Ontario Parks and Recreation, Factory of Champions, The Rink Training Centre, The Alaska Dome, Go Tennis, Every Body Balance, La Palestra and The Golf Lab.

Key benefits of using EZFacility

• EZFacility allows users to subscribe to the software on a “per user per month” basis.
• EZFacility's gym membership management feature allows clients to create membership plans, renewals, manage contracts and track active members.
• EZFacility consolidates all revenue sources in one place to track memberships, point of sales and packages efficiently.
• Facility and resource scheduling features eliminate the possibility of double bookings and provide real time status of assets and inventory.
• The software helps to improve efficiency of staff and trainers by automating scheduling, commissions, payroll reporting and tracking.
• EZFacility is certified with PCI DSS Level 1 certification which ensures the safety of customers' data.
• It is a web based solution and can be accessed through any internet connected device.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Phone Support

Training options

Webinars
Videos
Live Online
Documentation
In Person

EZFacility pricing information

Value for money

4.2

/5

98

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

EZFacility features

Functionality

4.3

/5

98

Total features

95

9 categories

Most valued features by users

Attendance Tracking
Payment Processing
Billing & Invoicing
Membership Management
Reporting & Statistics
Event Management
Calendar Management
Electronic Payments

Functionality contenders

EZFacility users reviews

Overall Rating

4.5

/5

98

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.57/10
Rating distribution

5

4

3

2

1

58

30

8

1

1

Pros
The staff are very friendly and when then actually are able to help me, they are patient and try to answer all of my questions. The list of capabilities of the software is long and wonderful.
The ease of use and ability to understand. The teaching and preperation for understanding with the learning sessions in advance were a great help.
The accounting module is very detail and complete. The tech support is very friendly, helpful and professional, they resolve my issues promptly, and correctly - it is the best experiences I had with.
Cons
When trying to make changes to a group of reservations I often get error messages which makes you have to start from scratch- this can be very frustrating.
My only complaint with EZ is its inability to process invoices in a timely manner with hundreds of items contained within in a single invoice.
It is very difficult to teach new people how to use the software, and difficult to run the reports that I need to present to my bosses.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Product for FEC or Gym

Reviewed 3 years ago

I spent months researching options and talking to companies, ultimately EZ Facility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZ Facility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZ Facility is awesome.

Pros

Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer.

Cons

I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EZ FACILITY SOFTWARE RULES !

Reviewed 3 years ago

EZ Facility is like having my own private IT department that’s available ALL DAY LONG. I just can’t physically see my IT team but they always pick up with an incredible happy, upbeat demeanor with SOLUTIONS AND ANSWERS..... Always. They have NEVER said they didn’t understand something or didn’t know about something.

Pros

The efficiency, ease, thoroughness is 5 - Star

Cons

Can’t take the EZ FACILITY IT TEAM/STAFF out on weekends for drinks and dinner.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent facilities management software with top customer service

Reviewed 2 months ago

EZFacility has helped our business massively and I would happily use it again in future businesses due to the quality of customer service and ease of use.

Pros

Easy to use, intuitive, detailed booking platform. Use it to manage our 600+ members, administrate swimming lessons and group exercise classes, organise bookings, bill customers, track payments. Customer service is second to none.

Cons

Layout and interface are a bit dated and, therefore, not the easiest to use for a new user/client. Not a problem once the user is used to it. Can be convoluted and long-winded to set things up at times without much automation.

Vendor response

Hi Chris! Thanks for taking the time to leave us a review. We're so glad we've been able to help streamline your operations. We also appreciate your feedback on our interface. We recently launched a brand new user experience that addresses your points. This new experience includes a modern design, as well as improved workflows---which means you can complete tasks in fewer clicks. If you're interested in seeing how it works, please send an email to info@ezfacility.com requesting access to our new UI. Thanks again! - The EZFacility Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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I work with EZ in membership, selling groups, items and packages, producing reports

Reviewed 4 years ago

Are we referring now to Capterra or EZ?

Pros

I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member.

Cons

We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Baseball Facility use

Reviewed 16 days ago

This has been a great software for my facility. I am able to manage nearly every aspect of my facility through this software. Like everything else, it has a few things that could be improved, but the support team is always there to help and seems that they are always adding upgrades to fix the little things constantly. I am very happy with this software.

Pros

The ability to schedule and put the clients in a schedule is the feature I like the most. I also like the fact you can set up online purchasing for lessons, camps or any other things I hold in the facility. The ability to enroll into a group setting for camps/teams is also an excellent feature.

Cons

Sometimes this software runs slow or you have to log out and log back in quite often. No mobile app to operate from when out of office.

Vendor response

Hi Bryan, thank you for taking the time to share your experience with us! It's great to hear that our scheduling features are working well for you. We really appreciate your feedback and loyalty. If there is ever any way we could improve your experience, please feel free to reach out!

EZFacility FAQs and common questions

Q. What type of pricing plans does EZFacility offer?

EZFacility has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of EZFacility?

EZFacility has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does EZFacility support?

EZFacility supports the following languages:
English


Q. Does EZFacility support mobile devices?

EZFacility supports the following devices:
Android, iPad, iPhone


Q. Does EZFacility offer an API?

Yes, EZFacility has an API available for use.


Q. What other apps does EZFacility integrate with?

EZFacility integrates with the following applications:
Brivo Access, Smartwaiver


Q. What level of support does EZFacility offer?

EZFacility offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Phone Support

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