EZFacility Pricing Plan & Cost Guide

EZFacility

Web based gym & club management software for SMBs

4.48/5 (93 reviews)

EZFacility Pricing

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Please contact EZFacility for pricing information

Free Trial

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EZFacility Pricing Reviews

Pros
  • Ez has been great - takes a while to learn but it is the best overall we have found. Support is excellent and immediate which makes all the difference.Sarah H.Read the full review
  • The ease of use and ability to understand. The teaching and preperation for understanding with the learning sessions in advance were a great help.Albert J.Read the full review
  • I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so.Angela C.Read the full review
Cons
  • When trying to make changes to a group of reservations I often get error messages which makes you have to start from scratch- this can be very frustrating.natasha l.Read the full review
  • There is no way to keep track of lost membership card numbers and associate them with who they originally belonged to.Shawnette D.Read the full review
  • If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in.Jake G.Read the full review
90%
recommended this to a friend or a colleague

9 reviewers had the following to say about EZFacility's pricing:

John Ranken

Good support to start.Somewhat difficult to navigate the facility in the beginning.Support has been

Used daily for less than 6 months
Reviewed 2018-05-24
Review Source: Capterra

member/client management auto billing

Pros
price is reasonable,navigation is ok to start.some of the tech support agents are good.easy to set up pkgs and pricing

Cons
more detailed reports on revenue collected would help. e,g would like to see a report on what im drafting in membership and pt sales

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Cheryl McCrory

Overall a great experience; support is very responsive and most times are able to find a solution.

Used daily for 1-2 years
Reviewed 2017-09-25
Review Source: Capterra

client database, clinic registration, client schedule tracking, billing, statement, invoice tracking extensive reporting capabilities

Pros
User Friendly, good payment tracking system, good scheduling system. Customer Support is excellent Pricing Options negotiable

Cons
The fact that I am not able to process a direct debit transaction directly from EZ Facility. For credit card payments it's no problem I can swipe or type the card number and it directly links to my banking system however for Debit payment I must log into a separate system (in my case Moneris) to process the Debit transaction. I would like a longer length of time logged into the system before I automatically get timed out.

Response from EZFacility.com


Hi Cheryl,

Thank you for sharing your feedback. We¿re grateful for the opportunity to provide great support to you and your business. If you have a question regarding the system timing out please contact our Support Team at 866.498.3279 ext. 3.

Thank you for your partnership. ¿ The EZFacility Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kevin Helwig

We use EZ Facility to manage schedules and POS.

Used daily for 6-12 months
Reviewed 2018-06-03
Review Source: Capterra

It serves its purpose for us, but does need more work. We can process sales and schedule appointments, but there is more we'd like to do that the software is too cumbersome to accomplish those tasks.

Pros
POS has great features, and being able to search products is done well. Scheduling has many features and the options to book well in the future is really nice.

Cons
Reports need a "Custom" report feature. When it comes to POS, a report to show overall Cost of Goods sold by showing Sale Price AND Unit Cost of what was paid for the item would be great for bookkeeping. Sales tax reporting also needs better organization. Scheduling needs a lot of work to make it more user friendly. It's not easy to creat packages and apply the sale of various items. Doing things on the fly is too time consuming. Plus, the calendar needs work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Nancy Kvapil

Great service even for small business

Used daily for 2+ years
Reviewed 2019-04-19
Review Source: Capterra

My overall experience has been highly favorable. Every question I asked, even though it seemed insignificant, they answered promptly and with extreme courtesy.

Pros
The versatility and affordability. I am a very small business but it is affordable even for me compared to other membership tracking companies.

Cons
There could possibly be a sliding scale for small businesses with fewer than 100 customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Philo

Owner

Used daily for 2+ years
Reviewed 2016-12-05
Review Source: GetApp

Generally the system is very good and performs as advertised, but on one critical, very important feature it fails. That feature is price increases. Like all businesses price increases are a necessary part of the fitness membership business. EZ facility is extremely difficult and time consuming to increase monthly membership dues on existing members. When I called to ask the support staff why it was set up this way he said no one ever increases their rates. I knew then I was in trouble. From a development standpoint I don't know why it software can't be upgraded to just change a billing amount from x to y without completely rebuilding each contract. So frustrating. But if you plan on holding rates forever, a good system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Kip Walker

Great Product for FEC or Gym

Used daily for 2+ years
Reviewed 2019-04-18
Review Source: Capterra

I spent months researching options and talking to companies, ultimately EZ Facility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZ Facility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZ Facility is awesome.

Pros
Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer.

Cons
I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenniffer Sullivan

EZ Facility Software Review

Used daily for 2+ years
Reviewed 2018-10-10
Review Source: Capterra

Overall, I like EZ Facility. It is easy to learn and to teach to my team. Customer Service is exceptional. Having the ability to pull expiring memberships helps with increasing our membership numbers as I am able to send out reminder renewal letters. I would also like to have the ability to run additional reports (birthdate, members who haven't worked out in a while, etc) so that we could take our personal touch and customer service we offer to the next level.

Pros
I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions.

Cons
I would like to have the ability to be able to set the cancellation date in advance for our monthly draft members. We have a 30 day cancellation policy and if the membership isn't active for the next month, then we have to wait until the pending membership is active before we can cancel it. It makes for extra work and reminders. Also, we recently increased our pricing. This was a very time consuming in setting up the monthly memberships and has had an impact on the memberships whose accounts had been frozen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Lisa Pridgen

High Velocity

Used daily for 2+ years
Reviewed 2019-01-02
Review Source: Capterra

No issues.

Pros
It does all that is needed for our industry and to keep accurate records as well as communicate with our clients.

Cons
We use only a small part of what EZ facility has to offer. It would be great if there was a program for small gyms and training facilities that don't use all the features at a lower cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michael Galella

Great off the shelf product.

Used daily for 2+ years
Reviewed 2018-05-29
Review Source: Capterra

We have been running our shooting ranges for 10 years with this product.

Pros
ease of use and customer support. customer service is excellent. No hidden fees with the POS system. reporting is great, a wonderful off the shelf product that can be used by different businesses. the online eCommerce is simple and great to use.

Cons
The membership reporting for just the number of contracts that exist is not possible without going through a few additional steps. It should be a report with just a click of the button.. the software product is somewhat expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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