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EZFacility Pricing
Pricing overview
Value for money rating
4.3
/5
115
Price starts from
No pricing info
Pricing details
What users say
Lauren R.
Popular contenders
Price starts from
89
Per month
Pricing model
Free trial
Price starts from
499
One-time payment
Pricing model
Free trial
Price starts from
395
One-time payment
Pricing model
Free trial
Price starts from
0.99
Pricing model
Free trial
Price starts from
49
Per month
Pricing model
Free trial
Reviewers who mentioned pricing said:
Jan S.
Health, Wellness and Fitness, 11-50 employees
Used daily for 2+ years
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We ran our class and rental timetable, used management reports to transfer information to our accounting package. We used the online booking system to allow customers to book onto classes and also used the phone app to do the same.
You can configure the software to do what ever you need it to do, it is very flexible. We have memberships, pay as you go and also sublets. The software can deal with all of it.
The staff find the interface a little clunky at times but it think that this is because we do not have credit card payments linked into the software and so have to do some things twice.
Jan, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business.
Cheryl M.
Recreational Facilities and Services, 1-10 employees
Used daily for 1-2 years
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client database, clinic registration, client schedule tracking, billing, statement, invoice tracking extensive reporting capabilities
User Friendly, good payment tracking system, good scheduling system. Customer Support is excellent Pricing Options negotiable
The fact that I am not able to process a direct debit transaction directly from EZ Facility. For credit card payments it's no problem I can swipe or type the card number and it directly links to my banking system however for Debit payment I must log into a separate system (in my case Moneris) to process the Debit transaction. I would like a longer length of time logged into the system before I automatically get timed out.
Hi Cheryl, Thank you for sharing your feedback. We¿re grateful for the opportunity to provide great support to you and your business. If you have a question regarding the system timing out please contact our Support Team at 866.498.3279 ext. 3. Thank you for your partnership. ¿ The EZFacility Team
Nancy K.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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My overall experience has been highly favorable. Every question I asked, even though it seemed insignificant, they answered promptly and with extreme courtesy.
The versatility and affordability. I am a very small business but it is affordable even for me compared to other membership tracking companies.
There could possibly be a sliding scale for small businesses with fewer than 100 customers.
Jensen B.
Sports, 1-10 employees
Used daily for 2+ years
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Painfully mediocre. The barrier for switching to a different system is high for us since we don't have dedicated admin staff so we've stuck around for too long and paid too much.
EZFacility is expansive and very customizable. It would allow you to manage any type of sports or fitness facility. There are many options for setting up memberships, training, rentals, POS, etc. It's fairly easy to learn for all levels of staff. Customer support will eventually fix errors on their end and will work with you over the phone to straighten things out.
It is brutally slow and clunky. Communication with their server takes way too long. There is lag in every single step of everything you do. It can be maddening if you're trying to enter in a number of sales, or book multiple sessions, or pull up reports. There are also way too many service outages. Frequently, it just doesn't work. When you're trying to ring up or check in or schedule a customer and...
Jenniffer S.
Recreational Facilities and Services, 51-200 employees
Used daily for 2+ years
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Overall, I like EZ Facility. It is easy to learn and to teach to my team. Customer Service is exceptional. Having the ability to pull expiring memberships helps with increasing our membership numbers as I am able to send out reminder renewal letters. I would also like to have the ability to run additional reports (birthdate, members who haven't worked out in a while, etc) so that we could take our personal touch and customer service we offer to the next level.
I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions.
I would like to have the ability to be able to set the cancellation date in advance for our monthly draft members. We have a 30 day cancellation policy and if the membership isn't active for the next month, then we have to wait until the pending membership is active before we can cancel it. It makes for extra work and reminders. Also, we recently increased our pricing. This was a very time consuming in setting up the monthly memberships and has had an impact on the memberships whose accounts had been frozen.
Helena M.
Facilities Services, 51-200 employees
Used daily for 2+ years
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We like it! and the cost is affordable which is a huge consideration for our organization where funds are ever diminishing
It is easy to use and the staff learns it quickly. The self-service portal was an outstanding solution during COVID operations and we have continued to use it for program registrations and to publish a general schedule
Would love to see a more robust registration process for group classes; if not possible, having clients be able to cancel registration processed with Groups would save us some precious workforce resources. Figure out a way to show registration in classes using Groups in "MY Schedule
Hi Helena, thank you for leaving a review! We value your insights on the self-service portal as well as your suggestions for the registration process within EZFacility. If you ever have any more comments or suggestions, feel free to reach out!
Kip W.
Entertainment, 1-10 employees
Used daily for 2+ years
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I spent months researching options and talking to companies, ultimately EZ Facility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZ Facility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZ Facility is awesome.
Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer.
I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options.
Darren S.
Nonprofit Organization Management, 1-10 employees
Used daily for less than 6 months
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Great service, very friendly approach from all staff, a produce that will be used day-to-day and will make a massive difference to our work, a very clear training process focusing on this areas that are importance to your needs.
It works for small & medium charities, the training sessions are very well delivered by experienced staff, having the sessions recorded is very helpful to reflect back on, the cost of the product is very competitive, the software is flexible, the option for a branded app that links to the software to very good, the team from sales to training to support have been great.
We are new to EZFacility and haven't found anything that we don't like about the system. As we start using it more we may find that they are options that would be good that are not included, but at this stage we are very happy.
Darren, thanks for taking the time to review EZFacility's software! It's great to hear how our personalised training sessions have helped set you up for success. Thank you from the entire EZFacility team for your partnership and trust. We look forward to working together for many years to come!
Michael G.
Education Management, 11-50 employees
Used daily for 2+ years
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We have been running our shooting ranges for 10 years with this product.
ease of use and customer support. customer service is excellent. No hidden fees with the POS system. reporting is great, a wonderful off the shelf product that can be used by different businesses. the online eCommerce is simple and great to use.
The membership reporting for just the number of contracts that exist is not possible without going through a few additional steps. It should be a report with just a click of the button.. the software product is somewhat expensive.
Paul P.
Pharmaceuticals, 501-1,000 employees
Used daily for 2+ years
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Generally the system is very good and performs as advertised, but on one critical, very important feature it fails. That feature is price increases. Like all businesses price increases are a necessary part of the fitness membership business. EZ facility is extremely difficult and time consuming to increase monthly membership dues on existing members. When I called to ask the support staff why it was set up this way he said no one ever increases their rates. I knew then I was in trouble. From a development standpoint I don't know why it software can't be upgraded to just change a billing amount from x to y without completely rebuilding each contract. So frustrating. But if you plan on holding rates forever, a good system.
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Kevin H.
Entertainment, 1-10 employees
Used daily for 6-12 months
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It serves its purpose for us, but does need more work. We can process sales and schedule appointments, but there is more we'd like to do that the software is too cumbersome to accomplish those tasks.
POS has great features, and being able to search products is done well. Scheduling has many features and the options to book well in the future is really nice.
Reports need a "Custom" report feature. When it comes to POS, a report to show overall Cost of Goods sold by showing Sale Price AND Unit Cost of what was paid for the item would be great for bookkeeping. Sales tax reporting also needs better organization. Scheduling needs a lot of work to make it more user friendly. It's not easy to creat packages and apply the sale of various items. Doing things on the fly is too time consuming. Plus, the calendar needs work.
Lisa P.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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No issues.
It does all that is needed for our industry and to keep accurate records as well as communicate with our clients.
We use only a small part of what EZ facility has to offer. It would be great if there was a program for small gyms and training facilities that don't use all the features at a lower cost.
John R.
Used daily for less than 6 months
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member/client management auto billing
price is reasonable,navigation is ok to start.some of the tech support agents are good.easy to set up pkgs and pricing
more detailed reports on revenue collected would help. e,g would like to see a report on what im drafting in membership and pt sales
Keith F.
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We have recently implemented the EZFacility Club Management software for our College fitness center. I'm very happy to say that sales and technical support and training were outstanding. Their staff is very quick to answer your questions with well-trained and courteous support staff. The software was easy to integrate with online credit clearing and is very easy to manage. We only had one issue regarding online memberships but were able to find an easy work-around solution through using their online groups feature. Incredible bunch of people with great software. I highly recommend them!
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