8 min read
Jan 5, 2021
Collaboration

SurveyMonkey vs Microsoft365: Which Is Right for My Business?

Curious whether SurveyMonkey or Microsoft 365 is right for your business? Find out by understanding the pricing, features, and integrations of both systems.

C.C.
Collin CoueySenior Content Writer

When it comes to collaboration software, two solutions typically come up together: SurveyMonkey and Microsoft 365. While there are plenty of other systems in the collaboration software world, these two tools are often compared together.

If you’ve been struggling to compare the two and figure out which of these two collaboration tools is right for your business, we can help. We’re going to take a look at pricing, features, user reviews, and integration options for both SurveyMonkey and Microsoft 365. That way, you can make your software selection with confidence knowing you’ve made the best decision for your business.

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Pricing

SurveyMonkey has three different pricing tiers that all offer different features depending on which tier you choose: Team Advantage, Team Premier, and Enterprise. SurveyMonkey also offers a free basic plan, but you can only create one survey at a time and are limited in how many questions you can ask. 

Team Advantage, Team Premier, and their Enterprise package are offered via annual subscriptions. It’s worth noting that prices and feature options for their Enterprise package might vary depending on your business needs, so they recommend contacting them directly in order to find the right fit for your business.

Additionally, SurveyMonkey offers plans for single-person businesses that are slightly more affordable yet still offer full functionality. Their personal plans start at $32 per month and go as high as $99 a month depending on features, both being billed annually.

Microsoft 365 has four options available: Microsoft 365 Business Basic, Microsoft 365 Business Standard, Microsoft 365 Business Premium, and Microsoft 365 Apps. Unlike SurveyMonkey, Microsoft doesn’t offer a truly free version, but they do offer a temporary free trial so that you can test out their features for yourself.

Microsoft 365 Business Basic, Business Standard, Business Premium, and Apps all require an annual commitment, but there is no limitation on the minimum or maximum number of users. The only difference between the plans is how many features you unlock.

Takeaway

Both options offer a variety of different packages depending on the size and scope of your business needs, and both tools are designed to be downloaded and used directly without much installation or setup time.

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Features

Microsoft 365 has more features than SurveyMonkey, but like most software options, which features your business needs could be locked behind more expensive purchase options. Because of this, it’s important to look at both system’s features to determine which is right for you.  

While both of these software tools will help you with collaboration, the ability to create a survey with SurveyMonkey might be a better option for you if your business needs to focus on customer experience or support. They focus primarily on creating and distributing customer service surveys which can help your business improve based on customer feedback.

Comparatively, Microsoft 365 is generally more useful for businesses whose employees collaborate and frequently work together internally.

  • Microsoft 365 Business Basic is best for businesses that need easy remote solutions such as Microsoft Teams, secure cloud storage, and access to the online versions of Microsoft Office (Word, Excel, and PowerPoint).

  • Microsoft 365 Business Standard is best for businesses that need full remote work and collaboration tools. With this plan, you receive all of the above features, but instead of using the online versions of Office, you get the premium desktop versions across all devices.

  • Microsoft 365 Business Premium is best for businesses that require more security for their remote teams. It has all of the above features plus more advanced security measures.

  • Microsoft 365 Apps is the most basic plan that is most suitable for businesses that just need Office apps across devices and cloud file storage. It does not include email or Microsoft Teams.

Screenshot of desktop version of Microsoft Word included with Microsoft 365 Business Standard and Premium (Source)

  • SurveyMonkey Basic is free and includes the ability to create and send a survey with up to 10 questions. You can collect as many responses as you want for free, but you’ll need to upgrade to a paid plan to be able to see more than 40 responses.

  • SurveyMonkey Team Advantage allows your team to share and run a survey across multiple user accounts. You can export results, add unlimited questions, create unlimited collectors, and send surveys through more channels. You also gain access to more advanced logic features that let you customize your surveys with response quotas, question and page randomization, and A/B testing.

  • SurveyMonkey Team Premier gets you access to all of the above features plus more brand customization by letting you remove the SurveyMonkey branding from any survey you create. You also gain access to one-on-one phone support with this plan.

  • SurveyMonkey Enterprise gives you all of the above, as well as user administration, enhanced security and compliance features, and more advanced integration options.

Takeaway

Both SurveyMonkey and Microsoft 365 have a lot of features locked behind different payment plans with Microsoft 365 having more overall features. Microsoft 365 has more generally useful collaboration features for most businesses such as a team chat and collaborative presentation and document tools, but SurveyMonkey has the edge when it comes to improving customer experience and customer support for your business through surveys.

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User reviews

If you look at user reviews for SurveyMonkey and Microsoft 365 on GetApp, you’ll find that Microsoft 365 just barely edges out SurveyMonkey. Based on the average score from user reviews on GetApp.com, SurveyMonkey has an overall rating of 92% versus Microsoft 365’s overall rating of 93%.

When looking at user reviews for both products across different categories, it’s clear that both of these collaboration tools are liked evenly by their users. Microsoft 365 has the largest edge in functionality with a customer score of 92% compared to SurveyMonkey’s 89%, but that three-point gap is the largest among the other categories.

While small, SurveyMonkey holds an edge over Microsoft 365 in ease of use, value for money, and customer support. However, Microsoft 365 has slight leads in functionality and the likelihood to recommend categories.

To learn more about our methodology, read more at the bottom of this article.

Takeaway

The edges are so small that, again, it comes down to which features are most important to the success of your business. Based on these user reviews, you can’t go wrong with choosing either of these products if they are a fit for your business.

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Integrations

Microsoft 365 supports many more integrations than SurveyMonkey. This is likely because it integrates with the entirety of Microsoft’s expansive software ecosystem. Microsoft 365 integrates with over 750 apps including Wordpress, Zoom, Asana, Dropbox Business, and GoToMeeting.

While SurveyMonkey has less integrations, it still can integrate with over 140 different applications. Popular software tools such as Slack, Trello, Mailchimp, and Salesforce Sales Cloud all integrate with SurveyMonkey.

Takeaway

Microsoft 365 has more integration options than SurveyMonkey. Make sure the software your business uses integrates with your collaboration software.

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SurveyMonkey vs Microsoft 365: Which collaboration tool is right for your business?

Ultimately, the right collaboration software tool for you is the one that has the features that your business requires to succeed. While there’s plenty of functionality overlap between SurveyMonkey and Microsoft 365, these two software tools are designed with two different purposes in mind.

What matters is what you're looking for:

  • If your business needs to focus on improving customer experience, you’re more likely to need the customer support survey tools offered by SurveyMonkey.

  • On the other hand, if you are looking for more general collaboration tools to help your team better communicate and work together, Microsoft 365 is likely better suited for your needs.

Ready to learn more about your options? Click here for Microsoft 365 and here for SurveyMonkey.

Review insights methodology

The customer reviews mentioned in this article were obtained from GetApp.com. All ratings have been multiplied by 20 to bring them on a scale of 20-100.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.

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