CAKE POS Pricing, Features, Reviews & Alternatives

CAKE POS

Online Point of Sale (POS) software solution for restaurants

4.6/5 (396 reviews)

CAKE POS overview

What is CAKE POS?

CAKE built its Point of Sale to meet the demands of Quick & Full Service restaurants. It’s simple, intuitive, and cost-friendly.

Easily handle peak QSR rush hours with line busting OrderPads that control the flow of traffic. Fast, error-free ordering means guests get their seats, eats, and receipts faster - and leave satisfied by superior service. Customer facing display empower guests to pay, tip, and sign from their screen while employees keep working.

Upgrade your FSR to take orders and payments table-side with mobile OrderPads that send error-free info to the kitchen instantly. Supercharge your POS with rich Guest Manager profiles and automatic table status updates for your hosts. Customize menus on-the-fly to encourage fresh flavors, and automated inventory tracking ensures fresh ingredients.

CAKE makes it easy and at a fraction of the cost.

Pricing

Starting from
$69/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
CAKE POS screenshotCAKE Point of Sale for Full Service RestaurantsCAKE POS screenshot: A dual-POS customer touch display means more customer privacy while employees stay hard at work.CAKE POS screenshot: Easily take orders tableside with CAKE OrderPad to improve accuracy and faster service. Or use for line busting at quick service restaurants.CAKE POS screenshot: Quickly process payments tableside.CAKE POS screenshot: Get an instant look at the health of your restaurant with dynamic reporting from CAKE. Browse wages, hours worked, sales categories, and more.CAKE POS screenshot: Integrates with the CAKE Guest Manager solution to seat 1.5 more tables per section each hour by viewing table status at a glance.CAKE POS screenshotCAKE POS screenshotCAKE POS screenshotCAKE Point of Sale

CAKE POS user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.7
  4.6
Allison S.

Review of CAKE

Used daily for 1-2 years
Reviewed 2020-06-08
Review Source: Capterra

I enjoy that there is 24/7 customer support with any issues. (love the new text feature)

Pros
I like that I can access it anywhere remotely to make changes, add menu items, and view sales.

Cons
I don't like the new update. I feel the original version is easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristin S.

Value, Function, and Top Notch Customer Service

Used daily for 2+ years
Reviewed 2020-04-28
Review Source: Capterra

We were so thankful at how easy it was to activate online ordering. Our customers feel confident providing their credit card information through a secure system, and we love that we can remove items from the online system from our POS when we run out of a certain special. We appreciate the way the user dashboard online is simple to navigate and provides a clean pie-chart or graph style analysis of our sales, popular items, labor vs. income, etc. Those graphic visuals are invaluable when we are quickly checking in during a busy shift to see where our numbers are. We have a wide range of literacy comfort levels at our restaurant and we feel like our employees are all able to navigate the system easily and effectively. We think that is important from an accessibility standpoint.

Pros
We switched to CAKE from another POS system in 2016, after being in operation for 1.5 years. We have been impressed with the way CAKE constantly tries to provide new features. As a farm-to-table quick-service restaurant, our menu changes weekly and we find it simple and straightforward to make updates each week. Due to COVID-19, we recently activated the online ordering and we believe it has saved our business. We were able to activate and integrate it quickly and we love the reporting capabilities the system gives us. Our customer service has been top notch--from our sysco rep to our CAKE customer support manager, we have received a quick response to any question we've had. We feel very comfortable requesting new features and integrations based on our needs and we feel like they really listen to us and try to incorporate our ideas quickly and simply. We did not have this level of customer support with our previous POS system and we really value being able to get a live person on the phone quickly and easily when we have an issue. We love the intuitive, easy-to-read sales analysis reports and use them each week with our management team to evaluate our menu items and determine our next round of specials. We really like that we can make menu edits both on the POS and with the online platform---hoping for a mobile app next for very quick and simple edits!

Cons
We first purchased in Spring 2016. The software felt a little sluggish and honestly, we were not sure if it would easily keep up with our pace. But we have been very impressed with CAKE's constant evaluation and roll-out of new features and integrations--they haven't missed a beat! We don't use all the features yet, but because of the recent success with our online activation, we are now considering two more apps. I would prefer a tiered/capped monthly pricing system depending on how many apps/additional software platforms we integrate (like accounting, customer management, 3rd party delivery apps, etc)--rather than installing each a-la carte, but hopefully that will be an option in the future. The additional monthly fee per app has made us hesitant to try new ones. We would also like to have more control over the look and feel of the online ordering page--functionally it meets our needs, but would love to integrate it into our own website and select the background color, text color, etc, to make it feel like a seamless integration rather than making our customers feel like they are "leaving" our site to go to another. There are some features/edits that are only available from the POS system (not menu items, but system preferences/settings categories) In the future, I hope they make those features editable from the online access platform as well, because sometimes I want the flexibility of making certain adjustments from home on my computer during off-hours.

Response from CAKE from Sysco


Thank you Kristin for the detailed review about your experience with CAKE Point of Sale and being a customer since 2016! We're excited to hear that you've had such a great experience so far and we'll definitely forward your suggestions to our product team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amy B.

You won't regret this business partnership!

Used daily for 6-12 months
Reviewed 2021-04-14
Review Source: Capterra

Very impressed with everything - the hardware, software and team of staff have all been great

Pros
We went thru a total of 7 product demos before selecting CAKE. Hands down was the most inclusive and best reporting features for our Bar / Restaurant / Bowling Alley. The couple times I have had questions, I've had great support and resolution very quickly. I'm not a tech person, and this was a super easy install and implementation for me to do with the rep over the phone. My menu build was very quick and the questions I have had since original upload have been answered quickly.

Cons
The only issue I have had is occasionally something will disappear that I know I have added as a modifier. Unsure if its a glitch, but it's been so minor that we haven't been inconvenienced at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vangjel K.

If you don't want features that will help your restaurant grow this is it.

Used daily for 2+ years
Reviewed 2021-04-10
Review Source: Capterra

Benefits - very few, its a processing and pos basic. Issues - many, but do get resolved. Features - literally almost nothing. you get basic reporting. We switched to Toast.

Pros
Its useful that this POS offers 3 party features to install, to bad you gotta pay of them. Reports are easy to understand, what comes in and what your taxes are. Easy point of sale to use for your staff.

Cons
Alright after 2+ years of using Cake here it is for you guys. 1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues. Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix. Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load. As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING. Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you. Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting. Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115. Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Braden M.

Who Doesn't LOVE CAKE?

Used daily for 1-2 years
Reviewed 2021-03-30
Review Source: Capterra

The data that CAKE provides me is incredibly valuable to our business. We love it!

Pros
We don't spend any time on training new team members to use our POS System (CAKE). Seriously, it's so easy we show them a few features and they are running it like a pro on day one. That in it's self has saved us a ton of payroll we use to spend on training. From a ownership perspective, we have four locations and I'm able to track them from my central office, Wonderful!

Cons
Negatives only fall on one piece of the equipment. The cash drawer and the insert in it are not built for the type of abuse they can take in some operations. I wish there was an option to purchase extra drawer inserts. There are no other negatives about CAKE.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CAKE POS pricing

Starting from
$69/month
Pricing options
Subscription
View Pricing Plans

CAKE Point of Sale: as low as $69 per month
CAKE Guest Manager: $199 Activation fee, $79 per month
CAKE Online Ordering: $49 per month, 5% processing fee per order

CAKE POS features

Alerts/Notifications
Data Import/Export
Discount Management
Employee Management
Gift Card Management
Inventory Management
Inventory Tracking
Loyalty Program
Mobile Access
Multi-Location
Order Management
Point of Sale (POS)
Reporting & Statistics
Reporting/Analytics
Sales Reports
Third Party Integrations

API (143 other apps)
Activity Dashboard (189 other apps)
Billing & Invoicing (200 other apps)
Customer Database (171 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for CAKE POS

Benefits

CAKE Point of Sale promises web-based software support for touchscreen hardware and intuitive touch, swipe operations for taking orders quickly and accurately.
Waiting lists are a cinch and efficient with real-time floor maps and customized table management to accurately provide wait times and text your guests when it's time to be seated – all deployed via CAKE Guest Manager’s iPad support.
CAKE Market offers integrations and partnerships with popular third-party services and systems including PayPal, QuickBooks, Xero, Orca, 7Shifts and ChefTab.
Reporting and analytics features provide real time feedback on restaurant performance, optimized for all devices, giving a valuable overview on demand and waiting times etc.
Transparent pricing with no hidden or monthly fees — just a flat 2.5% processing premium per transaction no matter the credit card.