CAKE Pricing, Features, Reviews & Comparison of Alternatives

CAKE

Online Point of Sale (POS) software solution for restaurants

4.58/5 (334 reviews)

CAKE overview

What is CAKE?

CAKE, from Sysco, built its Point of Sale to meet the demands of Quick & Full Service restaurants. It’s simple, intuitive, and cost-friendly.

Easily handle peak QSR rush hours with line busting OrderPads that control the flow of traffic. Fast, error-free ordering means guests get their seats, eats, and receipts faster - and leave satisfied by superior service. Customer facing display empower guests to pay, tip, and sign from their screen while employees keep working.

Upgrade your FSR to take orders and payments tableside with mobile OrderPads that send error-free info to the kitchen instantly. Supercharge your POS with rich Guest Manager profiles and automatic table status updates for your hosts. Customize menus on-the-fly to encourage fresh flavors, and automated inventory tracking ensures fresh ingredients.

CAKE makes it easy and at a fraction of the cost.
www.trycake.com

Pricing

Starting from
$69/month
Pricing options
One time license
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
CAKE screenshot: Access a comprehensive selection of reporting options including peak hour summariesCAKE Point of SaleCAKE screenshot: Guest Manager reporting options include analytics for spotting wait time trends etc.CAKE screenshot: A dual-POS customer touch display means more customer privacy while employees stay hard at work.CAKE screenshotCAKE screenshot: Easily take orders tableside with CAKE OrderPad to improve accuracy and faster service. Or use for line busting at quick service restaurants.CAKE screenshot: Quickly process payments tableside.CAKE screenshot: Get an instant look at the health of your restaurant with dynamic reporting from CAKE. Browse wages, hours worked, sales categories, and more.CAKE screenshot: Integrates with the CAKE Guest Manager solution to seat 1.5 more tables per section each hour by viewing table status at a glance.CAKE Point of Sale for Full Service Restaurants

CAKE reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.7
  4.6
Allison Stephens

Review of CAKE

Used daily for 1-2 years
Reviewed 2020-06-08
Review Source: Capterra

I enjoy that there is 24/7 customer support with any issues. (love the new text feature)

Pros
I like that I can access it anywhere remotely to make changes, add menu items, and view sales.

Cons
I don't like the new update. I feel the original version is easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristin Smith

Value, Function, and Top Notch Customer Service

Used daily for 2+ years
Reviewed 2020-04-28
Review Source: Capterra

We were so thankful at how easy it was to activate online ordering. Our customers feel confident providing their credit card information through a secure system, and we love that we can remove items from the online system from our POS when we run out of a certain special. We appreciate the way the user dashboard online is simple to navigate and provides a clean pie-chart or graph style analysis of our sales, popular items, labor vs. income, etc. Those graphic visuals are invaluable when we are quickly checking in during a busy shift to see where our numbers are. We have a wide range of literacy comfort levels at our restaurant and we feel like our employees are all able to navigate the system easily and effectively. We think that is important from an accessibility standpoint.

Pros
We switched to CAKE from another POS system in 2016, after being in operation for 1.5 years. We have been impressed with the way CAKE constantly tries to provide new features. As a farm-to-table quick-service restaurant, our menu changes weekly and we find it simple and straightforward to make updates each week. Due to COVID-19, we recently activated the online ordering and we believe it has saved our business. We were able to activate and integrate it quickly and we love the reporting capabilities the system gives us. Our customer service has been top notch--from our sysco rep to our CAKE customer support manager, we have received a quick response to any question we've had. We feel very comfortable requesting new features and integrations based on our needs and we feel like they really listen to us and try to incorporate our ideas quickly and simply. We did not have this level of customer support with our previous POS system and we really value being able to get a live person on the phone quickly and easily when we have an issue. We love the intuitive, easy-to-read sales analysis reports and use them each week with our management team to evaluate our menu items and determine our next round of specials. We really like that we can make menu edits both on the POS and with the online platform---hoping for a mobile app next for very quick and simple edits!

Cons
We first purchased in Spring 2016. The software felt a little sluggish and honestly, we were not sure if it would easily keep up with our pace. But we have been very impressed with CAKE's constant evaluation and roll-out of new features and integrations--they haven't missed a beat! We don't use all the features yet, but because of the recent success with our online activation, we are now considering two more apps. I would prefer a tiered/capped monthly pricing system depending on how many apps/additional software platforms we integrate (like accounting, customer management, 3rd party delivery apps, etc)--rather than installing each a-la carte, but hopefully that will be an option in the future. The additional monthly fee per app has made us hesitant to try new ones. We would also like to have more control over the look and feel of the online ordering page--functionally it meets our needs, but would love to integrate it into our own website and select the background color, text color, etc, to make it feel like a seamless integration rather than making our customers feel like they are "leaving" our site to go to another. There are some features/edits that are only available from the POS system (not menu items, but system preferences/settings categories) In the future, I hope they make those features editable from the online access platform as well, because sometimes I want the flexibility of making certain adjustments from home on my computer during off-hours.

Response from CAKE from Sysco


Thank you Kristin for the detailed review about your experience with CAKE Point of Sale and being a customer since 2016! We're excited to hear that you've had such a great experience so far and we'll definitely forward your suggestions to our product team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dennis Heidler

Not ready for Prime Time. Crashes when you need it most.

Used daily for 1-2 years
Reviewed 2017-08-28
Review Source: Capterra

I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.

Pros
Easy to use interface. Order Pads should allow servers to spend more time on the floor Inexpensive POS System.

Cons
It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.

Response from CAKE from Sysco


Your CAKE hardware is definitely not performing as designed. Our Customer Success Team has reached out to resolve your issue. Thank you for the honest feedback, we'll use it to create better products and support in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Tammy Causey

CAKE, WOW!!!!!!

Used daily for 1-2 years
Reviewed 2020-04-30
Review Source: Capterra

24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]

Pros
When starting our coffee shop we knew we needed a POS. We did not know where to start. Once CAKE came to our attention is was hard to look anywhere else. The help from understand our need as newbie's to walking us through every step of set up was fantastic. What I like most about the software would take too many words.

Cons
There is not much I do not like about the CAKE software. If I had to choose a "least" favorite issue it would be that I wish the "Busy Hour" report was available on Universal Admin with a date range option. Also I wish Dashboard had a changeable date range option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anna Berg

Very user-friendly on the front end, somewhat clunky on the back end

Used daily for 1-2 years
Reviewed 2019-07-20
Review Source: Capterra

Overall, our experience has been great. Before switching to CAKE we were using Square, which worked well when we were just a small cafe, but now that we've gown into a full service restaurant it's made a huge difference having a system built specifically for the industry.

Pros
The POS is very intuitive - very little training is needed before staff have it figured out. It's also very customizable so we've been able to get tickets and receipts to print exactly how we want them to.

Cons
Editing the menu is pretty arduous. There are a lot of steps involved in changing just one item and there still seem to be a few bugs to sort out. The reports are also more limited than we would like and present the data as lists of numbers rather than charts, which would be easier to digest.

Response from CAKE from Sysco


Hi Anna, thank you for taking the time to write a review.

We are glad to hear that you were able to grow to a full-service restaurant and decided to partner with us.

We pride ourselves on being simple and intuitive and we are happy to hear that little training was required for your staff.

Thank you for your candor, we are always looking to make improvements to our Point of Sale.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CAKE pricing

Starting from
$69/month
Pricing options
One time license
Subscription
View Pricing Plans

CAKE Point of Sale: as low as $69 per month
CAKE Guest Manager: $199 Activation fee, $79 per month
CAKE Online Ordering: $49 per month, 5% processing fee per order

CAKE features

Automatic Notifications
Discount Management
Employee Management
Gift Card System
Inventory Tracking
Loyalty Program
Order Management
POS
Third Party Integration

API (104 other apps)
Activity Dashboard (109 other apps)
Billing & Invoicing (92 other apps)
Credit Card Processing (81 other apps)
Customer Database (105 other apps)
Customer History (92 other apps)
Inventory Management (154 other apps)
Multi-Location (120 other apps)
Promotions Management (85 other apps)
Reporting & Statistics (148 other apps)
Sales Reporting (98 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for CAKE

Key features of CAKE

  • Gift card management
  • Separate checks
  • Split checks
  • Table management
  • Online ordering
  • Tips management
  • Online restaurant booking
  • Line Busting
  • Tableside Ordering and Payment
  • Automatic notifications
  • Accept Apple Pay, Android Pay, and Paypal Order Ahead
  • Automate your inventory
  • Table management features
  • POS
  • POS integration
  • QuickBooks integration
  • Pulse technology pro-actively monitors terminals
  • Real-time updates
  • Third party integrations
  • Offer online discount codes
  • Customer trend analytics
  • Capture reservations
View All Features

Benefits

CAKE Point of Sale promises web-based software support for touchscreen hardware and intuitive touch, swipe operations for taking orders quickly and accurately.
Waiting lists are a cinch and efficient with real-time floor maps and customized table management to accurately provide wait times and text your guests when it's time to be seated – all deployed via CAKE Guest Manager’s iPad support.
CAKE Market offers integrations and partnerships with popular third-party services and systems including PayPal, QuickBooks, Xero, Orca, 7Shifts and ChefTab.
Reporting and analytics features provide real time feedback on restaurant performance, optimized for all devices, giving a valuable overview on demand and waiting times etc.
Transparent pricing with no hidden or monthly fees — just a flat 2.5% processing premium per transaction no matter the credit card.