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Lusha Reviews

Overall rating

4.0

/5

359

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.9/10

Reviews by rating

Pros and cons

For me the best part aside the accuracy of contact information and ease of use, the support team is so lovely , quick to respond, and are always there to take care of you.
I love that it integrates with linkedin navigator. It is super easy to use, and very efficient.
Had a great experience setting it up and some good talks with CS to get more value out of it.
SCAM ALERT - Horrible experience with the software and with the support team. I cancelled the subscription only to find out a few days later that it wasn't cancelled and I was charged anyway.
The tool came with rave reviews and recommendations - either these are all fake or the tool has become disastrously bad recently.
It's constantly inaccurate - daily I am calling the numbers provided and its a wrong number. Also some people are a bit worried about how I got their details.
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359 reviews

Recommended

FD
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Federico D.

account executive

Market Research, 51-200 employees

Review source

Overall Rating

Great tool, but often the phone numbers are missing or are wrong

Reviewed a year ago

Transcript

Federico: My name is Federico and I'm an account executive and I rate Lusha three out of five. For more...

JJ
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Jeremy J.

Associate

Real Estate, 5,001-10,000 employees

Review source

Overall Rating

Jeremy's Review

Reviewed 3 years ago

Transcript

Jeremy S: Hi, I'm Jeremy and I'm an associate in the commercial real estate industry, and I give Lusha...

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Nikhil V.

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Lusha Review

Reviewed 2 years ago

Overall, it is a great tool unquestionably. Whether it is data extraction, prospecting or maintenance, you can manage everything very easily and helps you a lot to increase the frequency of your reach out as well as conversions in the sales niche.

Pros

Lusha is an amazing tool when it comes to extract leads and their contact info no matter if it is their contact number or their e-mail, Lusha turned to be the most accurate as compared to the other tools in the same space. Not only, is it easy to use it is almost accurate every single time. You can easily keep a track of all the leads that you extracted at one place. You can also extract multiple leads...

Cons

All in all it is a great platform for increasing your overall sales but sometimes it might provide inaccurate information like the phone numbers might be old and now not in use. Also, it is a little expensive when you want to use it on a full fledged basis with all the features in place.

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Abhra D.

E-Learning, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Search Less and Sell more

Reviewed 2 years ago

This tool is very effective in finding contact details from LinkedIn ,helps me in lead generation and their contact detail database is updated which helps me in connecting with my prospective client and generate sales .

Pros

updated database Best LinkedIn data extractor. Best lead generation software. Best sales Management software.

Cons

Subscription charges are very expensive .

SL
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Stas L.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The WORST tool out there, the customer support in Israel is just horrific

Reviewed 2 years ago

SCAM ALERT - Horrible experience with the software and with the support team. I cancelled the subscription only to find out a few days later that it wasn't cancelled and I was charged anyway. I tried cancelling again and when I went through the whole process the cancellation failed AGAIN without notifying me at all that somethign went wrong. When I asked the rep to cancel it for me and give me a refund for the month that I didn't use and didn;'t even log in once, he asked me for an email confirmation, in the same conversation he admitted that they don't always send email confirmations.

Pros

It IS really easy to use and I liked the interface

Cons

The qualitity of data is horrible, I guess one out of 10 leads will have a correct data

Vendor response

Hi Stas, I'm sorry for your experience and will be happy to look into it with the CS team. Please respond with your email address and I'll try to get back to you asap. Thanks!

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Colin M.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Need Contact Details? Get Lusha?

Reviewed 5 years ago

Lusha is great for finding contact details for key people in time-critical situations and for building biz dev campaigns. Not perfect but best we've used; really useful tool.

Pros

Lusha is pretty well known amongst the sourcing community as one of the best tools for getting personal contact details - email address and phone numbers - from social media profiles. The chrome plug-in works well. Most users will be using this with LinkedIn. When you visit a profile, it tries to find phone number and email addresses and usually it comes up trumps. This often gives you personal contact...

Cons

The software isn't perfect and it does get it wrong sometimes, but it is currently the best at what it does. While there's not much to dislike about Lusha, the problem with apps like these is that they invariably get either bought by LinkedIn/Microsoft and killed or just blocked when they become too popular. You may also be running into data privacy issues by using apps like this - check the legislation in your jurisdiction and you might want to run this past the Data Protection Officer (DPO) if you have one.

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Roneil B.

Outsourcing/Offshoring, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Lusha is a better option for Lead Generation

Reviewed a year ago

Having an accurate contact details has been very easy for me since I started using this tool a few months ago. Lead research has been fulfilling and effortless thanks to lusha.

Pros

Lusha has provided me a great and accurate results for contact searches, it also has a simple interface so that all users can easily navigate through the tool.

Cons

Sometimes it provides the same contact details once the salesforce has been updated, it feels like it searches for the contact information that was previously saved rather than providing correct contact details.

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Alice Y.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good product,

Reviewed 3 years ago
Pros

Easy to use, high quality and support quite a lot application.

Cons

So far so good. I am satisfy about this product.

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Laban G.

Computer & Network Security, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good product

Reviewed 3 years ago

Got rid of the burden of finding DDs in some cases

Pros

Very good for finding Direct dials and emails

Cons

Really slow and poor customer service and they also have a problem with the outreach integration that never seems to ger resolved

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Jahnvi K.

Computer Software, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good for Prospecting

Reviewed a year ago
Pros

Helps in finding out contacts and email id's, the tool is pretty easy to use

Cons

Data needs to updated, as sometimes we do come across contacts that are old

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Monel G.

Farming, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Foolproof and user friendly lead generation extension

Reviewed 5 years ago

Lusha has been extremely helpful in getting contacts of high value prospects like CXOs and Business Heads. Previously, the lead time to get details of these contacts was very high. Also, it was dependent on the fact that the prospects accept our LinkedIn invitation and only then we could view their contact details.

Pros

The usability, it is extremely simple to use. After installing the extension, we just have to visit LinkedIn profiles of potential prospects and then Lusha extension starts it work.

Cons

We need to individually copy and paste the details of individual leads, instead if there would have been a feature where we could download an xls file with the details of all those profiles which we visited.

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Richpal S.

Computer Software, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helped in penetrating enterprises during COVID19 pandemic

Reviewed 3 years ago

With most of our prospects working from home due to the pandemic it became difficult to connect with them over a phone call. This was mainly because we had the business desk number of our prospects. Lusha helped by providing phones numbers of these prospects which were direct numbers. This drastically increased our conversation numbers. Lusha also provided us with correct business email address for contacts where we did not have an email address. This helped in increasing our engagement with the prospects. Had it not been for Lusha we would have struggled to achieve our number during these unprecedented times.

Pros

Getting direct phones number & accurate email address is BIG thing for us.

Cons

I got everything that I needed, no complaints.

HS
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Hayden S.

Research, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Tool, Good Value

Reviewed 3 years ago

Good product and great value for ease and immediate results - as a researcher with majority of my clients in the recruiting industry, finding accurate contact info quickly is essential.

Pros

Ease of use, immediate value and convenience in product for contact info. Fair pricing. Technically lusha works well and is easy to activate on LI

Cons

One aspect is not really the fault of lusha but dead/not current contact info is a growing problem on LinkedIn - all lusha does is uncover the contact info given by LI user who does not always update their contact info as they change jobs/locations. This something lusha needs to be aware of because it’s success and value is completely tied to this - if LI cannot control this quality issue of user provided...

YM
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Yawar M.

Accounting, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Tool to generate leads

Reviewed a year ago
Pros

If you are making cold calls, this is an essential tool. In most cases, Lusha was able to find the mobile numbers and emails I was looking for. In fact, it's extremely simple, as the app pops up with the contact information without you having to do anything, you just need to click the button.

Cons

There is nothing I dislike about Lusha. I can always contact the support team for assistance and answers to my questions. In addition to that, Lusha is improving every day, and I think it's a simple tool with a simple interface. My hope is that it will work on all websites.

DF
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Dani F.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great platform for lead information extraction and data enrichment

Reviewed 2 years ago

we are very happy, great experience and it's only getting better

Pros

their support and service are great, they are growing and constantly provide more features and better experience

Cons

it's database is smaller than others, other than that - it's pretty good!

Vendor response

Appreciate the top rating, Dani! Glad you're enjoying the platform and we're always looking to grow the database and provide the best value for money for your users.

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Ayush G.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Generating B2B Leads by this software

Reviewed a year ago

Overall experience is very very good with this software. Solve all the problems.

Pros

It has a very large no. of user data. You can generate leads using this and can convert them into sales. By using this task seems easy to fetch emails and contact numbers of decision makers. Automatically connect with the Salesforce CRM. Connect with the API's.

Cons

I don't think there is any less feature in this software. It has everything which needs to be in the sales profile. but they can lower the pricing it looks a little high.

JK
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Joel K.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Addon to get more information about leads

Reviewed 3 years ago
Pros

I use Lusha on daily basis to get information on leads that I am looking at on Linkedin. Many times Lusha is able to give me the personal details that I am missing from my other CRM databases.

Cons

It seems like there are times that information is incorrect and there is no way to correct it or inform that it's wrong.

AR
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Verified reviewer

Publishing, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Gives sale's superpower to your browser

Reviewed 2 years ago

We use the software to avoid draining our client's pipeline. The extension really helped us to do that.

Pros

The Chrome Extension is the most feature I liked in this software.

Cons

The system didn't always give correct call numbers, and sometimes fails to get the numbers in the first place.

MP
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Matthew P.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good but needs improvement

Reviewed 2 years ago
Pros

Integration with Hubspot and the ease of importing prospects into the CRM.

Cons

How inconsistent prospect information is. I might look at a prospect on their linked profile and on their hubspot profile or in their employee list in sales navigator in LinkedIn and the information is different for each web page. On their LinkedIn profile it might just have the prospect's phone number, on hubspot it might just have their work email and in sales nav it might just be empty. And then it will expect you to unlock the prospects information again even though you have already unlocked it on a previous webpage. This needs URGENT fixing as it is wasting tokens and time.

RB
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Rajat B.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Lusha Review

Reviewed 2 years ago

I'm mostly using the direct number service which resulted in more conversations and thus more conversions

Pros

Direct numbers being the need of an hour, lusha is exactly catering to that. Very user friendly.

Cons

Replacement of incorrect numbers should get introduced in the system.

Vendor response

Thanks for the feedback Rajat! Glad you're enjoying the platform, and we're working on some updates and features that should bring up better results and improve the feedback process.

RS
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Ritu S.

Information Technology and Services, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EXCELLENT Search Software in the Market

Reviewed a year ago

It has helped me in my job profile as an ISR, I was able to generate my Leads & Contacts w/ Accurate Data You Can't Find Anywhere Else. I could Connect Directly with Customers and Prospects. I was able to find potential customers and establishing a communication connection with them is not easy. Increase Productivity and Generate Profit.

Pros

Enrich your Leads & Contacts w/ Accurate Data You Can't Find Anywhere Else. Connect Directly with Customers and Prospects. Finding potential customers and establishing a communication connection with them is not easy. Increase Productivity and Generate Profit.

Cons

Nothing specific which i did not like about this software

Vendor response

So great to hear about your love of the product! Appreciate your positive review!

AR
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Verified reviewer

Human Resources, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Lusha product review from Executive Search perspective

Reviewed 3 years ago

Experience is fair. Still lot of corrections would help to get the accurate contact details.

Pros

Overall a good product. There are quite a few errors occuring on different phones or email ids coming when we open the same profile at two different instances and I guess your teams might be working on them. At times the numbers are not correct.

Cons

Ease of use. Since it is plugged with Linkedin it becomes very handy and the pop up comes once the details are there on Lusha.

MF
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Michael F.

Staffing and Recruiting, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Sometimes wrong, sometimes right - on average , helpful tool

Reviewed 3 years ago
Pros

Sometimes gives you the right information and email format. It's easy to use and works on most people you see on LinkedIn. It seems slow on LinkedIn RPS but not sure that's true 100% of the time.

Cons

Most of the time the phone numbers are incorrect and they are, in fact, for a persons former company or employer (meaning you get shouted at for being the 100000th person to call that number recently) or are for their switchboard (which is hard to justify costing a credit if you're pumping out readily available information which I could find for free in a click of a button). Sometimes the emails are wrong, not all of the time, but are usually easy to correct by looking at a sample population of similar people at the same company.

RC
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Red C.

Computer Software, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Lusha review

Reviewed 3 years ago
Pros

The 'widget' just sits on top of your web pages and works for you. It often finds 'impossible' phone numbers that other solutions simply don't have. Very easy to use.

Cons

Would be good to be able to import full contacts into SFDC

RN
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Rosanne N.

Staffing and Recruiting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A lot less numbers than a year ago

Reviewed 3 years ago
Pros

*that I can find numbers that are not directly on LinkedIn

Cons

*I'm not finding the same amount of numbers in comparison with last year, a lot less. *Lusha is not working with the new interface of LinkedIn Recruiter (I constantly get this pop-up, while I'm on a profilepage: Hi again, Navigate to any profile page and I'll wait there with professional contact information.

RS
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Rory S.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Makes my job easier

Reviewed 3 years ago

Exceptional

Pros

Lusha allows Me to connect with people who I would normally have no way of getting in contact with. As a recrutment consultant, it has led to me bringing on more clients, building more relationships and adding more value to my business and my career. I honestly wouldn’t know what I woulD do without it having used it for the past 2 years. I would highly recommend anyone in my industry to implement it.

Cons

Very few cons although sometimes the number can be incorrect but this is rare

KA
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Kristy A.

Telecommunications, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good and easy too to enable easier prospecting

Reviewed 2 years ago

Overwhelmingly positive. Has helped me and my colleagues increase prospect engagement. The tool has become indispensable.

Pros

Lusha is very easy to use. The database of contacts is very comprehensive. Navigating the dashboard and prospecting tools are very easy to use. The web browser plug in is very handy, especially when navigating a companies website.

Cons

It should be easier to report if details are incorrect. The thumbs up and down feature feel useless. Some older details, that are no longer relevant or do not work are never removed.

Vendor response

Thanks Kristy! Appreciate you highlighting the review feature. We do look and factor those reviews, but we can always improve.