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Lusha Logo

Sales Intelligence Platform

(16)

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Lusha Reviews

Overall rating

4.0

/5

365

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.92/10

Reviews by rating

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Pros and cons

For me the best part aside the accuracy of contact information and ease of use, the support team is so lovely , quick to respond, and are always there to take care of you.
I love that it integrates with linkedin navigator. It is super easy to use, and very efficient.
Had a great experience setting it up and some good talks with CS to get more value out of it.
SCAM ALERT - Horrible experience with the software and with the support team. I cancelled the subscription only to find out a few days later that it wasn't cancelled and I was charged anyway.
The tool came with rave reviews and recommendations - either these are all fake or the tool has become disastrously bad recently.
It's constantly inaccurate - daily I am calling the numbers provided and its a wrong number. Also some people are a bit worried about how I got their details.
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365 reviews

Recommended

LH
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Lucien H.

VP of GTM

Information Technology and Services, 201-500 employees

Review source

Overall Rating

Lusha Review: Saves Time & Money!

Reviewed 3 months ago

Transcript

Lucien: Hi, my name is Lucien. My role is the VP of Go-to-Market for Liven, which is 220 employees. And...

FD
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Federico D.

account executive

Market Research, 51-200 employees

Review source

Overall Rating

Great tool, but often the phone numbers are missing or are wrong

Reviewed 2 years ago

Transcript

Federico: My name is Federico and I'm an account executive and I rate Lusha three out of five. For more...

CM
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Celina M.

Entertainment, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An Effortless Sales Enablement Solution

Reviewed 5 months ago
Pros

I like the sales enablement features and capabilities It handles lead generation and capture effortlessly

Cons

With Lusha, all has been smooth. No complaints.

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Ayush G.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Generating B2B Leads by this software

Reviewed 2 years ago

Overall experience is very very good with this software. Solve all the problems.

Pros

It has a very large no. of user data. You can generate leads using this and can convert them into sales. By using this task seems easy to fetch emails and contact numbers of decision makers. Automatically connect with the Salesforce CRM. Connect with the API's.

Cons

I don't think there is any less feature in this software. It has everything which needs to be in the sales profile. but they can lower the pricing it looks a little high.

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Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Most efficient tool for Prospecting. Lead Generation made easier

Reviewed 2 years ago
Pros

Quality of the Enrichment. Right contact details. Easy to use. required filtration is available

Cons

Cost is high. Export to be made easier, direct download

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Verified reviewer

Staffing and Recruiting, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Happy Lusha User

Reviewed 2 years ago

No complaints - Great product!

Pros

The ease of use and the quick conversion to CRM

Cons

So far about 10% or so have only home email addresses listed and that isn't good for what I use it for.

Vendor response

Thanks for the honest feedback!

KG
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Kumar G.

Telecommunications, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Integration good but lots of thing Can be improve

Reviewed 2 years ago

As I mentioned above integration is good however contact accuracy and availability need to be improved.

Pros

Integration with social networking sites.

Cons

Contacts' availability and accuracy are lesser than a few other software.

RS
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Ritu S.

Information Technology and Services, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EXCELLENT Search Software in the Market

Reviewed 2 years ago

It has helped me in my job profile as an ISR, I was able to generate my Leads & Contacts w/ Accurate Data You Can't Find Anywhere Else. I could Connect Directly with Customers and Prospects. I was able to find potential customers and establishing a communication connection with them is not easy. Increase Productivity and Generate Profit.

Pros

Enrich your Leads & Contacts w/ Accurate Data You Can't Find Anywhere Else. Connect Directly with Customers and Prospects. Finding potential customers and establishing a communication connection with them is not easy. Increase Productivity and Generate Profit.

Cons

Nothing specific which i did not like about this software

Vendor response

So great to hear about your love of the product! Appreciate your positive review!

AS
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Aireen S.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Helpful App

Reviewed 2 years ago

just the right expectation but could be better. Improve the data and make sure its up to date and as many as possible.

Pros

When it offers details with a lot of options.

Cons

when the app offers some details but are very outdated and are no longer working

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Verified reviewer

Staffing and Recruiting, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love this product

Reviewed 2 years ago

Positive no issues

Pros

For my firm's use the quality, as well as the speed at which you can attain it, are both imperative. They knock it out of the park.

Cons

I would like to integrate into our ATS. I'm not sure if this is possible or not but I also haven't researched.

Vendor response

That's amazing, thanks for the great feedback! You can speak with our support team at: support@lusha.com They'll be able to help you with your inquiry.

MP
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Matthew P.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good but needs improvement

Reviewed 2 years ago
Pros

Integration with Hubspot and the ease of importing prospects into the CRM.

Cons

How inconsistent prospect information is. I might look at a prospect on their linked profile and on their hubspot profile or in their employee list in sales navigator in LinkedIn and the information is different for each web page. On their LinkedIn profile it might just have the prospect's phone number, on hubspot it might just have their work email and in sales nav it might just be empty. And then it will expect you to unlock the prospects information again even though you have already unlocked it on a previous webpage. This needs URGENT fixing as it is wasting tokens and time.

RB
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Rajat B.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Lusha Review

Reviewed 2 years ago

I'm mostly using the direct number service which resulted in more conversations and thus more conversions

Pros

Direct numbers being the need of an hour, lusha is exactly catering to that. Very user friendly.

Cons

Replacement of incorrect numbers should get introduced in the system.

Vendor response

Thanks for the feedback Rajat! Glad you're enjoying the platform, and we're working on some updates and features that should bring up better results and improve the feedback process.

SL
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Stas L.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The WORST tool out there, the customer support in Israel is just horrific

Reviewed 2 years ago

SCAM ALERT - Horrible experience with the software and with the support team. I cancelled the subscription only to find out a few days later that it wasn't cancelled and I was charged anyway. I tried cancelling again and when I went through the whole process the cancellation failed AGAIN without notifying me at all that somethign went wrong. When I asked the rep to cancel it for me and give me a refund for the month that I didn't use and didn;'t even log in once, he asked me for an email confirmation, in the same conversation he admitted that they don't always send email confirmations.

Pros

It IS really easy to use and I liked the interface

Cons

The qualitity of data is horrible, I guess one out of 10 leads will have a correct data

Vendor response

Hi Stas, I'm sorry for your experience and will be happy to look into it with the CS team. Please respond with your email address and I'll try to get back to you asap. Thanks!

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Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lusha - A must have for Lead Generators!

Reviewed 2 years ago

Lead Generation, Business Development, Strategic engagement building, Reach out programs, etc.

Pros

Lusha is the most user friendly tool available for Lead Managers, Sales prospecting, Demand generation, Strategic Sales, etc. It's API integration works as charm. The compatibility with various CRM tools is an add on.

Cons

Doesn't give desired results many times. Doesn't work as expected a lot of times.

Vendor response

Thanks for the great feedback! We're always striving to improve our database and results. It's definitely a top priority.

AD
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Abhra D.

E-Learning, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Search Less and Sell more

Reviewed 2 years ago

This tool is very effective in finding contact details from LinkedIn ,helps me in lead generation and their contact detail database is updated which helps me in connecting with my prospective client and generate sales .

Pros

updated database Best LinkedIn data extractor. Best lead generation software. Best sales Management software.

Cons

Subscription charges are very expensive .

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Mohammad Bilawal B.

Computer Software, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent prospecting tool

Reviewed 3 years ago

I have used the chrome extension of the tool in a very efficient manner, which has allowed us to get used to the tool (Free version) before making a purchase. The tool has helped us with getting leads and helping us to convert some of them too.

Pros

It's very easy to use and it's super useful to get the data (Leads) possibly interested in your products or services.

Cons

The tool does not always get the information directly from LinkedIn about people from time to time which results in less accuracy of data. There should be manual data checking more frequently which could result in data enrichment.

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Verified reviewer

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Bad data

Reviewed 3 years ago
Pros

Lusha (when it works) makes your life a bit easier when to comes to data extraction and finding the lead/contact's info (email / phone)

Cons

1) if the contact has 2 emails on Lusha one is obviously a spam email (e.g Hotmail) and other one is real then the software isn't smart enough to flag this and write that the person works at hotmail / mircosoft in other words, it has the ability to differentiate one from the other of a 3 year old 2) the data 50% of the time is wrong and bad, which creates way more work than anything else 3) when exporting the data to a 3rd party tool (e.g Salesloft) the system can't really read the title of the person right "VP of digital transformation " would be saved as VP. which is pointless

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Lokesh G.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easiest tool to use for lead management

Reviewed 3 years ago
Pros

Lusha is a very powerful tool and has a great UX. It allows it's users to capture direct dials, work and personal emails just by navigating to their profiles. List view of contacts is also managed by them, thus making the life of a user easier to navigate through the contacts. Third Party integrations is a bumper feature that reduces a lot of workload where you need to add leads to your CRM manually. Data export/import features are perfectly built and very easy to use.

Cons

Pricing is on the higher side. Sometimes it feeds you with wrong contacts. Might get air in some cases.

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Marc A.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Lusha price increase of 66%v

Reviewed 4 years ago

Nothing really, except the price hike, we use about 12k contacts a year, and we buy them in blocks, the upfront subscription doesn't work for us in these covid times. When it came time recently to buy more credits, the price increased by 66%, that's way to expensive and out the cost of a lead to over 50 cents, and that was the discounted price, the best price the guys could offer us. Thus sadly, we have had to close our account. NOW, this is not a reason to stop using the solution, just be aware that your pricing is bout to increase by 66% or more, and that's if you pay annually advance, so I think a few of the smaller accounts, 12 credits useage a year will find other solutions,

Pros

We've been a user of the solution for a few years, it's very very helpful and the team supportive, covers the US market well, the European market not so well, but that's not really Lusha's fault

Cons

the 66% increase in pricing, it forced us to find alternatives

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Alice Y.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good product,

Reviewed 4 years ago
Pros

Easy to use, high quality and support quite a lot application.

Cons

So far so good. I am satisfy about this product.

RN
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Rosanne N.

Staffing and Recruiting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A lot less numbers than a year ago

Reviewed 4 years ago
Pros

*that I can find numbers that are not directly on LinkedIn

Cons

*I'm not finding the same amount of numbers in comparison with last year, a lot less. *Lusha is not working with the new interface of LinkedIn Recruiter (I constantly get this pop-up, while I'm on a profilepage: Hi again, Navigate to any profile page and I'll wait there with professional contact information.

HS
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Hayden S.

Research, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Tool, Good Value

Reviewed 4 years ago

Good product and great value for ease and immediate results - as a researcher with majority of my clients in the recruiting industry, finding accurate contact info quickly is essential.

Pros

Ease of use, immediate value and convenience in product for contact info. Fair pricing. Technically lusha works well and is easy to activate on LI

Cons

One aspect is not really the fault of lusha but dead/not current contact info is a growing problem on LinkedIn - all lusha does is uncover the contact info given by LI user who does not always update their contact info as they change jobs/locations. This something lusha needs to be aware of because it’s success and value is completely tied to this - if LI cannot control this quality issue of user provided...

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Laban G.

Computer & Network Security, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good product

Reviewed 4 years ago

Got rid of the burden of finding DDs in some cases

Pros

Very good for finding Direct dials and emails

Cons

Really slow and poor customer service and they also have a problem with the outreach integration that never seems to ger resolved

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Verified reviewer

Human Resources, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Lusha product review from Executive Search perspective

Reviewed 4 years ago

Experience is fair. Still lot of corrections would help to get the accurate contact details.

Pros

Overall a good product. There are quite a few errors occuring on different phones or email ids coming when we open the same profile at two different instances and I guess your teams might be working on them. At times the numbers are not correct.

Cons

Ease of use. Since it is plugged with Linkedin it becomes very handy and the pop up comes once the details are there on Lusha.

RS
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Rory S.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Makes my job easier

Reviewed 4 years ago

Exceptional

Pros

Lusha allows Me to connect with people who I would normally have no way of getting in contact with. As a recrutment consultant, it has led to me bringing on more clients, building more relationships and adding more value to my business and my career. I honestly wouldn’t know what I woulD do without it having used it for the past 2 years. I would highly recommend anyone in my industry to implement it.

Cons

Very few cons although sometimes the number can be incorrect but this is rare

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Verified reviewer

Computer Software, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Lusha allows us to get relevant data for a decent price as an early stage start-up

Reviewed 4 years ago
Pros

- Very easy to use - Credit = 1 prospect's contact details - 80% it's a the right number - High Value for Money ratio

Cons

- Sometimes the data is incorrect or outdated.

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Monel G.

Farming, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Foolproof and user friendly lead generation extension

Reviewed 6 years ago

Lusha has been extremely helpful in getting contacts of high value prospects like CXOs and Business Heads. Previously, the lead time to get details of these contacts was very high. Also, it was dependent on the fact that the prospects accept our LinkedIn invitation and only then we could view their contact details.

Pros

The usability, it is extremely simple to use. After installing the extension, we just have to visit LinkedIn profiles of potential prospects and then Lusha extension starts it work.

Cons

We need to individually copy and paste the details of individual leads, instead if there would have been a feature where we could download an xls file with the details of all those profiles which we visited.