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Outreach
5
180
4
99
3
22
2
4
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based AI revenue workflow platform for GTM teams
Table of Contents
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Outreach - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Outreach overview
Based on 311 verified user reviews
What is Outreach?
By industry, Outreach reviewers are most commonly professionals in computer software (40%). The most frequent use case for Outreach cited by reviewers is as a sales engagement platform (61% of reviewers).
What are the most popular integrations for Outreach?
The Outreach integration most frequently cited by reviewers is Salesforce Sales Cloud, a CRM product rated 4.7 out of 5 for its integration with Outreach.
Starting price
Alternatives
with better value for money
Pros & Cons
Marketing and Sales
Customer Support
Email Sequences
Bugs and Issues
Frequent technical disruptions
Outreach’s user interface
Outreach reviews
Overall rating
4.4
/5
311
Positive reviews
79
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.79/10
5
4
3
2
1
180
99
22
4
6
Nicholas P.
Account Development Manager
Kyle P.
COO
Rico L.
AE
Connor W.
Account executive
Barry D.
Account Executive
Erin T.
Sales Enablement
Who uses Outreach?
Based on 311 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Outreach's key features
Most critical features, based on insights from Outreach users:
All Outreach features
Features rating:
Outreach alternatives
Outreach
Starting from
No pricing info
Slack
Starting from
8.75
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
HubSpot Sales Hub
Starting from
15
/user
Per month
Outreach pricing
Pricing plans
Pricing details:
Engage
No pricing info
Features included:
- Custom Quote Available
- Templates & Snippets
- Sequences
Call (Voice package)
No pricing info
Features included:
- Integrated Sales Dialer
- Live Call Monitoring
- Custom Call Dispositions
- AI-Powered Call Summary + Q&A
Meet
No pricing info
Features included:
- Real-Time Call Recording + Transcription
- AI-Powered Smart Meeting Assist
- Automated Summary + Action Items
- Comprehensive Search, Playlists + Clips
Deal
No pricing info
Features included:
- AI-Powered Smart Deal Assist
- Deal Health Score
- Deal Grid
- Deal Overview with Activity History
Forecast
No pricing info
Features included:
- Pipeline Dashboard
- Forecast Rollup
- AI-Projection
- Scenario Planning
Amplify
No pricing info
Features included:
- AI Deal Agent
- AI Research Agent
User opinions about Outreach price and value
Value for money rating:
To see what individual users think of Outreach's price and value, check out the review snippets below.
Nicholas P.
Account Development Manager
Kyle P.
COO
Outreach integrations (17)
Integrations rated by users
We looked at 311 user reviews to identify which products are mentioned as Outreach integrations and how users feel about them.
Integration rating: 4.7 (31)
Integration rating: 5.0 (5)
Integration rating: 4.7 (4)
“connection requests and messages”
Aldona G.
Marketing Specialist
Integration rating: 4.3 (4)
Integration rating: 4.7 (3)
“It allows me to save time by exporting contacts and candidates directly into Zoho Recruit instead of manually adding.”
Rebecca B.
CEO, Head of People
Integration rating: 5.0 (3)
Outreach customer support
What do users say about Outreach customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Outreach customer support.
Widely noted by reviewers, Outreach's support team is responsive, helpful, and easy to contact through chat or UI features.
A fair number of users appreciate the professionalism and friendliness of the customer support and customer success teams.
Multiple users highlight the availability of thorough documentation, tutorials, and proactive assistance during onboarding and training.
A minority of users report slow response times, unhelpful answers, and difficulties reaching support or billing for issue resolution.
Support options
Training options
To see what individual users say about Outreach's customer support, check out the review snippets below.
“Pre-, mid-, and post-transaction planning has greatly improved our ability to keep in touch with customers and ensure their satisfaction.”
Ryan H.
Social Media Manager
“Anytime I am having an issue I can reach out to the Outreach support team and they are so friendly and happy to assist.”
Ryan E.
SDR
“The support staff are nice when you get a hold of them, but this is the straw that broke the camel's back.”
Philip E.
Rev Ops Manager
“Instructional guides were lacking, or potentially just not properly dispersed to ALL members of the rev team.”
Connor W.
Account executive
Outreach FAQs
Outreach has the following typical customers:
Large Enterprises, Mid-size Business, Small Business
These products have better value for money
Q. What is Outreach used for?
Outreach is a cloud-based AI revenue workflow platform that consolidates sales engagement, pipeline management, deal execution, and forecasting into a single interface. Designed for enterprise and mid-market sales teams, the platform supports the full revenue cycle from prospecting through close, with AI Agents that automate repetitive tasks such as account enrichment, meeting scheduling, and follow-up sequencing. Native integrations with CRM systems, communication tools, and data providers allow revenue teams to operate without switching between disconnected applications. The platform's core modules include Sequences for multi-channel outreach automation, Kaia for real-time meeting assistance and call recording, Deal Grid for pipeline inspection and deal health tracking, and Forecast for AI-assisted revenue projections. Role-based workflows accommodate sales development representatives, account executives, sales managers, and revenue operations teams, each with tailored views and automation configurations. Conversation intelligence captures and analyzes sales calls, surfacing coaching opportunities and buyer sentiment signals to support manager-led rep development. Revenue operations teams benefit from centralized reporting, pipeline analytics, and workflow governance tools that enforce process consistency across large selling teams. The platform's AI layer surfaces prioritized action recommendations, flags at-risk deals, and generates draft communications, reducing the manual overhead associated with pipeline hygiene and outreach personalization. Deployment is cloud-based with enterprise-grade security controls, SSO support, and configurable data governance settings suited to regulated industries.
Q. What level of support does Outreach offer?
Outreach offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)
