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Outreach
5
179
4
99
3
21
2
4
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based sales execution platform for businesses
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Outreach - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Outreach overview
Based on 309 verified user reviews
What is Outreach?
By industry, Outreach reviewers are most commonly professionals in computer software (40%). The most frequent use case for Outreach cited by reviewers is as a sales engagement platform (61% of reviewers).
What are the most popular integrations for Outreach?
The Outreach integration most frequently cited by reviewers is Salesforce Sales Cloud, a CRM product rated 4.7 out of 5 for its integration with Outreach.
Starting price
Alternatives
with better value for money
Pros & Cons
Marketing and Sales
Customer Support
Email Sequences
Email Prospecting
Bugs and Issues
SDR Performance
Outreach’s user interface
Outreach review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.4
Ease of use
4.2
Customer support
4.1
Reviews sentiment
What do users say about Outreach?
Reviewers indicate Outreach streamlines sales and marketing activities, helping teams automate prospecting, manage email sequences, and improve productivity. They appreciate its robust integration with CRM systems, customizable workflows, and comprehensive reporting, which allow for efficient collaboration and targeted outreach. They find the platform easy to use once familiar, and say it saves significant time on repetitive tasks.
Some mention occasional bugs, glitches, and slow customer support responses, which can disrupt workflows. They report challenges with complex features, email formatting, and call quality, noting that onboarding and customization may be overwhelming for new users.
Select to learn more
Who uses Outreach?
Based on 309 verified user reviews.
Company size
Midsize Businesses
Small Businesses
Enterprises
Top industries
Use cases
Outreach's key features
Most critical features, based on insights from Outreach users:
All Outreach features
Features rating:
Outreach alternatives
Outreach
Starting from
No pricing info
Fathom
Starting from
15
/user
Per month
Slack
Starting from
8.75
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Outreach pricing
Pricing plans
Pricing details:
Engage
No pricing info
Features included:
- Custom Quote Available
- Templates & Snippets
- Sequences
Call (Voice package)
No pricing info
Features included:
- Integrated Sales Dialer
- Live Call Monitoring
- Custom Call Dispositions
- AI-Powered Call Summary + Q&A
Meet
No pricing info
Features included:
- Real-Time Call Recording + Transcription
- AI-Powered Smart Meeting Assist
- Automated Summary + Action Items
- Comprehensive Search, Playlists + Clips
Deal
No pricing info
Features included:
- AI-Powered Smart Deal Assist
- Deal Health Score
- Deal Grid
- Deal Overview with Activity History
Forecast
No pricing info
Features included:
- Pipeline Dashboard
- Forecast Rollup
- AI-Projection
- Scenario Planning
Amplify
No pricing info
Features included:
- AI Deal Agent
- AI Research Agent
User opinions about Outreach price and value
Value for money rating:
To see what individual users think of Outreach's price and value, check out the review snippets below.
Rico L.
AE
Kyle P.
COO
Outreach integrations (81)
Integrations rated by users
We looked at 309 user reviews to identify which products are mentioned as Outreach integrations and how users feel about them.
Integration rating: 4.7 (29)
Integration rating: 5.0 (5)
“I don't know that I am using this it's fullest. I wish that it kinda logged the emails as touch points itself in the correct client to prevent me from having to log things like that myself.”
Adelita D.
Founder
Integration rating: 4.7 (4)
Integration rating: 4.3 (4)
Integration rating: 4.7 (3)
Integration rating: 5.0 (2)
Outreach customer support
What do users say about Outreach customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Outreach customer support.
Widely noted by reviewers, Outreach's support team is responsive, friendly, and helpful in resolving issues and answering questions.
A fair number of users appreciate the ease of contacting support directly from the UI and the proactive customer experience team.
Multiple users highlight the quality of training, documentation, and onboarding support, making the learning curve more manageable.
A minority of users report slow response times, generic answers, and difficulties reaching support or billing for urgent issues.
Support options
Training options
To see what individual users say about Outreach's customer support, check out the review snippets below.
“Pre-, mid-, and post-transaction planning has greatly improved our ability to keep in touch with customers and ensure their satisfaction.”
Ryan H.
Social Media Manager
“Teams united in the same platforms without redundancies or extraneous subscriptions breeds a culture of learning and success through sharing best practices and tracking performance metrics with ease —teamwork and camaraderie fueled our collective success and Outreach definitely had a direct role in helping progress that forward.”
Christopher R.
Head of Global Revenue Development
“The support staff are nice when you get a hold of them, but this is the straw that broke the camel's back.”
Philip E.
Rev Ops Manager
Outreach FAQs
Outreach has the following typical customers:
Large Enterprises, Mid-size Business, Small Business
These products have better value for money
Q. What is Outreach used for?
Outreach is an AI-powered sales engagement platform designed to drive revenue success. It offers advanced workflows, AI insights, and accurate forecasting to support sales teams throughout the process. AI Agents automate prospect research and recommend actions to streamline selling activities, while account insights help align teams with buyer priorities. The platform’s deal management tools inspect pipeline opportunities, uncover risks, and prioritize actions to accelerate deals. Conversation insights enhance coaching, and forecasting capabilities optimize revenue predictability. Outreach also aligns sales, success, and account teams, flags renewal risks early, and automates retention strategies. Its secure, configurable system ensures data security with customizable access controls.
Q. What level of support does Outreach offer?
Outreach offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base
