123FormBuilder Features

123FormBuilder

Web forms: as easy as 1-2-3!

4.37/5 (119 reviews)

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360 Degree Feedback
API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Alerts/Notifications
Approval Process Control
Archiving & Retention
Attendee Management
Auto-Responders
Autofill
CRM
Calendar Sync
Collaboration Tools
Conditional Logic
Confirmation/Reminders
Contact Database
Contact Management
Cost Estimating
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Data Analysis Tools
Data Connectors
Data Import/Export
Digital Signature
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Event Calendar
Event Registration
Feedback Management
File Storage
Forms Creation & Design
Forms Management
Full Text Search
Group Registration
HIPAA Compliant
Help Desk Management
Lead Capture
Mobile Survey
Multi-Channel Distribution
Multi-Language
Offline Access
Offline Response Collection
Online Payments
Online Registration
Onsite Registration
Order Processing
PDF Conversion
Payment Processing
Process/Workflow Automation
Purchasing & Receiving
Question Branching
Question Library
Randomization
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Response Validation
Role-Based Permissions
SSL Security
Skip Logic
Social Media Integration
Social Promotion
Summary Reports
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Third Party Integrations
URL Customization
Web Forms
eCommerce Management
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360 Degree Feedback
API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Alerts/Notifications
Approval Process Control
Archiving & Retention
Attendee Management
Auto-Responders
Autofill
CRM
Calendar Sync
Collaboration Tools
Conditional Logic
Confirmation/Reminders
Contact Database
Contact Management
Cost Estimating
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Data Analysis Tools
Data Connectors
Data Import/Export
Digital Signature
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Event Calendar
Event Registration
Feedback Management
File Storage
Forms Creation & Design
Forms Management
Full Text Search
Group Registration
HIPAA Compliant
Help Desk Management
Lead Capture
Mobile Survey
Multi-Channel Distribution
Multi-Language
Offline Access
Offline Response Collection
Online Payments
Online Registration
Onsite Registration
Order Processing
PDF Conversion
Payment Processing
Process/Workflow Automation
Purchasing & Receiving
Question Branching
Question Library
Randomization
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Response Validation
Role-Based Permissions
SSL Security
Skip Logic
Social Media Integration
Social Promotion
Summary Reports
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Third Party Integrations
URL Customization
Web Forms
eCommerce Management
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Alerts/Notifications
Approval Process Control
Archiving & Retention
Attendee Management
Auto-Responders
Autofill
CRM
Calendar Sync
Collaboration Tools
Conditional Logic
Confirmation/Reminders
Contact Database
Contact Management
Cost Estimating
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Data Analysis Tools
Data Connectors
Data Import/Export
Digital Signature
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Event Calendar
Event Registration
Feedback Management
File Storage
Forms Creation & Design
Forms Management
Full Text Search
Group Registration
HIPAA Compliant
Help Desk Management
Lead Capture
Mobile Survey
Multi-Channel Distribution
Multi-Language
Offline Access
Offline Response Collection
Online Payments
Online Registration
Onsite Registration
Order Processing
PDF Conversion
Payment Processing
Process/Workflow Automation
Purchasing & Receiving
Question Branching
Question Library
Randomization
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Response Validation
Role-Based Permissions
SSL Security
Skip Logic
Social Media Integration
Social Promotion
Summary Reports
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Third Party Integrations
URL Customization
Web Forms
eCommerce Management
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Mobile apps

iOS App


0 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


74 reviews

123FormBuilder Feature Reviews

25 reviewers had the following to say about 123FormBuilder's features:

Cathy C.

123FormBuilder - Feedback

2019-08-14

The ability to drop the link into an html, create reports, real-time notification of registrations, customize the "from" in the notification responses, and appear to be your client on their behalf.

Pros

I also needed access to the form to be a link that could be dropped into an HTML invitation.

Cons

The support icon that is always in the corner while I'm trying to design a form.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hannah M.

New user, enjoying so far

2017-02-24

It was very easy to setup and users have reported a good experience so far.

Pros

Ease of use, customizable, price

Cons

I would like to be able to filter by form status.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Average, forced to use it for our Wix site as it was slightly better than Mailchimp

2018-02-15

Pros

Customizability is cool but not good enough.

Cons

having more control over styles, etc.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
Read more
David R.

Easiest to use form builder software out there

2020-10-03

All the applicants who used the forms said they were easy to access and complete.

Pros

To build forms all you needed to do was drag and drop elements (multiple choice, choice matrix, short answer fill in) into the document.

Cons

What I liked least was the fact that the software was missing the ability to export forms to PDF or Word.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from 123FormBuilder


Hi, David!
First of all, thank you so much for reviewing us! We appreciate any feedback that helps us constantly improve our product!

We appreciate you checking in to see what features we have available.
At this time, we do not offer the possibility to export data into Word documents, but it can be exported to Excel.
Moreover, there is a workaround to get the PDF file with all your form's data. Please read this article to see how to export your entries to PDF (last section): https://www.123formbuilder.com/docs/can-i-save-reports-as-pdf-files-from-online-forms/


Thank you again for your review and we wish you the very best as your business grows,
The 123FormBuilder Team

Read more
Beth C.

Basic registration App for simple needs

2020-12-22

Average middle of the road experience. We moved away from this app for our program application because we needed for functions than what 123FB could offer. However, we still use this for basic program registrations that do not require a large build out or sophisticated automations.

Pros

Easy to use, integrates with Wix website, very customizable.

Cons

Some features are easy to implement and other are confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from 123FormBuilder


Hi Beth!
We are sorry to see you go, but grateful for your feedback! Kindly let us know if there is anything we can do to improve your experience.
We'd be delighted to pick up a discussion on what we can do to make 123 Form Builder better, at growth@123formbuilder.com .


The 123FormBuilder Team

Read more
Raphaelle G.

Verified Reviewer

great contact from platform

2016-09-27

It is easy to use, provides great reports and dashboard is easy to read.

Pros

cheap, user friendly, great customization

Cons

not connected to our CRM

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10

Recommendations to others considering 123FormBuilder

give it a try :)

Source: GetApp
Helpful?   Yes   No
Read more
Stuart F.

Free and easy to use form builder with some good features

2018-04-16

Pros

Really easy and quick to set up and use and I like the feature that lets you set up email notifications when someone completes a survey.

Cons

Some of my team mates reported slow support when using the free version, but I've had no issues myself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Lori M.

123 Form Builder

2019-11-27

It has worked extremely well for our organization and engage with our listeners in different ways.

Pros

It is easy to use, templates are easily edited to customize for our needs.

Cons

The reports can be a little odd.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 123FormBuilder


Hello Lori,

Thank you so much for your feedback, we more than appreciate it!
We are happy to hear that our product has been useful for you.

As for your recommendation regarding our reports, we will definitely keep it in mind for future updates. Thank you very much!


Wishing you the best and to many happy forms ahead,
The 123FormBuilder Team

Read more
Anonymous
A verified reviewer
Verified Reviewer

Just a TERRIBLE product - borderline dishonest business

2018-11-18

Pros

Color schemes which work well with WIX templates

Cons

We regularly receive payment failed notifications, when ALL our payments have gone through just fine 3.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: GetApp
Helpful?   Yes   No
Read more
zacdamon.com

Awesome fun and easy!

2013-04-30

Such easy user-friendly system, easy to edit on the fly and monitor data. I love it.

Pros

User-friendly Unlimited features Great dashboard to navigate Value for money Great looking forms Works great on ipads Simple to use and fun to design

Cons

Could do with allowing a little more font types and size options but that' being picky!

Source: GetApp
Helpful?   Yes   No
Read more
Daryl Warner L.

Easy to use 123FormBuilder for data collection!

2018-05-05

Pros

Our HOA used 123FormBuilder to collect data to support the implementation of a new software system.

Cons

A little learning curve involved but that was expected. Once we figured out how the program worked we were able to customize it (we used the paid version) and were pleased with the results.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Sebastian P.

Verified Reviewer

You want some powerful and elegant forms for Your Online Business ? - 123 forms is the solution for u !

2016-02-23

I like the analytics features and all the benefits those guys gave me.

Pros

drag & drop features that makes the processes much easier SSL Encryption, captchas and so much more Amazing Analytics for my forms I like that features of connecting & collecting with my Google Drive & CRM very fast and easy I've tried so many forms but those guys are awesome :)

Cons

I had some problems when I wanted to connect with stripe. I hope I can solve this issue fast enough to finish my thing. Slow support for Free users but still you have a support for your projects :)

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
Read more
Sam G.

Verified Reviewer

Great tool with many uses

2015-07-13

I can also login to access all of the data.

Pros

easy to use free version that is sufficient for most simple forms ability to set up email notifications

Cons

none that I have come up with

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Perfect form for authors and freelancers.

2018-12-08

Pros

Pros- Lots of integrations, options, customizations.

Cons

I really feel that notification emails upon signup and exporting as a CSV should be standard to all plans.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Kalyn H.

Verified Reviewer

Great form software for nonprofits!

2017-07-13

Pros

Their forms are easy to build, customizable and offer all the options that a company or organization would want.

Cons

Very minor but exporting submissions requires you to email a document to yourself, it would be nice if you could just download the results immediately.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Mike C.

Verified Reviewer

Extremely satisfied with 123ContactForm App and Support Service Staff

2014-07-22

The price levels fit our requirements, support has been outstanding, data collected facilitates our needs, and user interface is a pleasure to use.

Pros

User friendly interface, many useful features, easy dashboard navigation, superb support, and all at a great value for non-profits.

Cons

None

Source: GetApp
Helpful?   Yes   No
Read more
Franck

123contactform is Awesome

2013-05-20

First, the form is the greatest I've seen on the web for Joomla (and I searched a lot), but what I like even more than there excellent form is the live support.

Pros

Excellent form Drag and Drop super easy to use All features you ever need on a form Free service is better than some other paid services Excellent and super fast support

Cons

Limited to only 10 field per form for free members (I wish I could have more) Paid version is a little bit expensive.

Source: GetApp
Helpful?   Yes   No
Read more
Deanna E.

Easy to Use with Great Reporting Features

2019-08-14

123FormBuilder is a terrific tool for websites where site owners want to capture information from users.

Pros

I have developed several forms for various clients, and they are able to capture data and have it imported directly into MailChimp.

Cons

123FormBuilder is easier to use than in the past.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
James W.

Great product for an interactive website

2019-08-14

Pros

Pretty much everything is customizable, which helps us implement the product into our website to gather leads in a streamlined way.

Cons

If you need only one particular feature, you're forced to buy the plan that has that and a whole lot more you'd probably never use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Helpful Support

2014-07-23

We are using 123ContactForm for several clients, and our experience has been very positive. During our evaluation period, the sales team was accessible to answer our questions and was helpful in ensuring that we were fully informed about the plan options and their associated features/functionality. Likewise, the support team was very helpful, providing timely responses and assistance to resolve technical questions as they arose. They went above and beyond to help ensure a successful conclusion to our trial evaluation.

Pros

Easy to use; very flexible; integrates very easily with 3rd party elements including Google Drive/Docs.

Source: GetApp
Helpful?   Yes   No
Read more
Lindsay S.

Easy to use and very convenient

2019-08-16

Pros

The best part about these forms is how customizable they really are down to the very fine detail.

Cons

This software could be more simplified in setting up the payment collection within a payment form. The monthly subscription just for having a payment form is pretty steep. I think they should have a lower monthly fee and take a small percentage of each transaction through the form. I haven't had any uses out of the form in 2 months but still paying a high monthly fee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alison H.

I needed some professional looking forms for my business and they have turned out brilliantly

2018-04-19

Pros

Very easy to use, you can customise them to what you need, just what I was looking for and you get reports when someone fills one in.

Cons

Nothing really although sometimes the editing process can be a bit fiddly, and can take time to get it just right .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Dave R.

Verified Reviewer

Love this app!

2016-08-09

I use 123 contact form for my wix website (that's how I found them) and I love it. It does exactly what is advertised and has recently been upgraded to include some better designs.

Pros

Forms are designed well and easy to use.

Cons

A bit costly for what it does (anyone who knows HTML well enough can probably create a mailto form that does the same thing) but the design is great and it's easy to customize which is why we use it.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Chemicals company, 11-50 employees)

123Formbuilder goes far beyond creating traditional forms!

2018-06-22

Pros

123formbuilder has ample options for question type and customization opening the door to meet so many needs such as applications, surveys, reports, etc.

Cons

The pricing for 123formbuilder is not too high, however, the options within the lower cost levels are limited. For example, the lowest tier has a question limit that is pretty low.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Michael R.

123 Form Builder Review

2019-08-14

Good

Pros

Instant reporting of receipt of form completed by customer.

Cons

Sometimes the contact form disappeared off the website and had to review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more