Shift4Shop Reviews

unparalleled customization options. Solid customer support. Lots of payment gateway options. Integration with Google Sponsored, ebay, etc. Cheaper than the competition. Most importantly, the ability to tag items with metadata and key words for SEO purposes.

There's a few small glitches. Returns of individual line items is not easy. Sometimes the username/password input seems to freeze up. Knowledge base still references old platform. But overall well worth it.

The best thing about Shift4Shop is its price point - way less expensive than any other shopping cart out there. How much less expensive? All the way less expensive - it is free. Of course there is a catch with free, but that catch isn't oppressively - you need to use Shift4Payments as your credit card processor. The Shift4Payment fees are virtually the same as the fees rom PayPal or other online...

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Like any software, there is a learning curve. And there are a few nit-picky things, but none of the nits are even close to a game-changer. There are a few head-scratching rough edge items - here's one example: When you enter your product's name, the default text is "Product Name" and when you click in the box, your curser is at the end of Product Name and you need to backspace those two words away....

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We are constantly discovering new functions as the software is being used on a daily basis. Shift4shop truly has everything we need to operate a successful e-commerce business, and at no upfront cost (terms apply to that assessment). As far as we can determine, there are no essential features missing from the services that Shift4shop offers.

The software is most definitely not user-friendly for the common e-commerce entrepreneur. When we first starting using Shift4shop in early 2020, composing our storefront was a nightmare, and required that every member of our team need learn information, processes, and language just to navigate and operate the software. (Shift4shop does provide basic video tutorials for most functions, for new users).

It works well with any level of developer. For beginners you can make and publish a product with just a name, pic and price. But the more savvy can get as detailed on the products and functionality as they want. The site even allows for custom programming and html mock ups. So as a simple to diverse system, this has been the best I've seen. And I have tried many platforms. This has been my favorite. And when they say "unlimited" they mean Unlimited.

Having such a large website sometimes things break and take time to fix. But they do have 24 hour support to help.

Integration with Google Sponsored product listing and upload. The customer support doesn't rest until they have answered your question.

3dCart is open to new ideas and provides a web site to enter ideas too. But they are a bit slow in bringing in at least critical features.

Shift4shop has a lot of features to customize your store.

I couldn't get back into my store. I contacted customer service several times to reset my password. No success. I'd like to just close it, but they tell me that I have to log in to do that. I've since moved on to Shopify.

Easy to use inexpensive lots of designers will work with this cart

Some customers get logged and are not able to place orders.

Good basic features for creating a website. Drag and drop and editing it pretty nice. Nice for small company Ecommerce site.

Lacking in more advanced features. Lacks sophisticated design and plugins like other platforms have.

3dCart has a ton of options and themes and flexibility. It offers tools both for the non-coder and the coder and an extensive CMS to cover almost every potential need of the do-it-yourself ecommerce vendor.

There are SO many options that I find it difficult to find the setting I need to adjust or edit. Online or email help is sporadic...but good when you can get it.

Easy to get ahold of custmer service when issues arrose.

Difficulties integrating with platforms such as facebook and instagram.

ease of use, updates are automatically applied and are not done very often so there is no disruption, excellent service support, flexible program can be easily customized, competitive pricing, excellent tutorials, no coding skill is necessary for use, good communication from the company from

too many options for add ons for similar types of add on modules, a lot of space wasted on the screen (better now with the latest upgrade), finding photos in file manager is difficult

It's a good e-commerce shopping cart for a majority of online sales. Offering a comprehensive e-commerce solution. It has retail multi-channel and marketing capabilities as well, an advanced customizable platform.

For the most part, would require someone who knows some html. In other words, not for basic users. And it offers limited themes. Most useful for doing things from scratch.

opportunity to customize is not limited. We've been using 3D cart for about 5 years. I've been mostly happy with how it works. If you have some development background, that helps but is not required. The import/export features and the ability to have control over your site is where they shine. Customer returns are off -- you can return an order easy enough, but if you're returning single line items, it doesn't work -- you have to band-aid that part. Customer service is stellar. For the price, it offers a lot of functionality and opportunity for 3rd party integrations.

the actual back end phone order/customer service/returns etc needs tweaked.

Full solution

hosting resources and bandwidth fees

It's an all in one solution for eCommerce, has more features you'll need to start your business or run your online store at it's simplest form. Good customer service.

Lack of plugins and customization like Wordpress Woocommerce offers. Customization involves costly up sells from the 3dcart team. Exporting to another platform if and when you're ready is NOT clean and easy of a process. Was very messy to bring data to woocommerce.

I moved my store from another website host that use a very hard program to use. I found this software very easy to use and navigate. I was able to get my store up and running in a few days.

There is no way to make price adjustments without changing each one individually. It is repetitive and time consuming.

Our store website is built using the 3dCart platform. I really like how it tracks and give your detail information regarding the customers and their purchases. As a store manager you can really use this information.

The customer service chat takes a very long time to get responses at times. I should however mention that their staff is really knowledgeable!

Easy to use, flexible, value for money

Setting up sub-categories can be a challenge

Product Options

Lack of a user-editable price option feature. Rewards doesn't account for different level of rewards for a product with price level options. A feature (check-box) to disable directions on the contact us page - for eCommerce sites without a physical store, which is many, why show directions to an address that has no merit?

The functionality and the broad way the platform was built to accept many different types of retailers.

The lack of logs that show me a range of activities on the site (mine, yours or customers).

Once set up its easy to add product if it works correctly

My customers ALWAYS have problems with the payment screen at checkout. I've lost so much money with this account. Customers resort to calling me with their order because 9x out of 10 their is an issue with the site.

The software is quite user friendly after learning the in's and out's. It makes cataloging orders super easy.

Occasionally the system can get very glitchy and mess up the final total cost of items purchased from the store. There seems to be a disconnect sometimes which can be very frustrating.

The software is good, but it is very difficult to integrate with other tools, I had to use zapier to be able to automate all my processes, but in general it has worked correctly

the addons are very expensive, it is difficult to develop something extra, the support by chat is not live, in reality they generate tickets and take a few hours to answer, you can not use your own SSL, it is necessary to buy one with them

It was fairly easy to set up my store, although there was a learning curve associated with getting it set up. I like that it integrates with our credit card processing company, Payjunction.

Customer service could be better. It takes support a few days to respond

fast and easy to use

email storage space