inSided Leading Community Platform for Customer Success & Support ( 4.14/ 5 7 reviews) 397 Alternatives to inSided
Explore a recommended list of inSided alternatives for your business in 2020. Compare alternatives to inSided side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Developers Enabling Developers
What users mention about AnswerHub See all reviews Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake. Easy to use Ability to segregate content into "spaces" if necessary Excellent help and support. I have never had to wait to talk to the vendor. Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users. What users mention about Vanilla Forums See all reviews I recommend Vanilla forums to anybody who wish to launch an online community. Vanilla is simple, stable, and having excellent add-ons compatibility and this is going to exceed your expectations. It was unclear what changes would happen with a recent update, it's been left down to the forum owner to find the weird behaviors (such as filters not working correctly). For our startup in online solution space, I was looking at a stable and easy to manage community solution and I found vanilla as the perfect solution to meet our requirements.
Meet your customers’ and company's information needs
Q&A Software that Makes it Easy to Build a Vibrant Community Hub
Modern, mobile-friendly engagement hub for your community.
Drive Customer Engagement
Community chat room with customized themes
#1 community-building software
Custom community forum creation tool
World's Most Intuitive Qual + Quant Market Research Software
What users mention about CMNTY See all reviews I love how simple it is to customize, how responsive and helpful the customer service/ reps are, how very teachable it is. I am BEYOND excited about this platform. It is SUPER simple to use and very effective. AMAZING community platform for those looking for ease and high functionality.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Artificial Intelligence-based knowledge management solution
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Reputation management with reviews, social & SEO tools
What users mention about NiceJob See all reviews Nice job puts it right in front of them with a text, super easy. I love it I recommend it to any friend so have who own their own companies because it has been so great for us. I love the ease of use of the software. It’s extremely simple to use and after they help you set it up it does everything for you. Fabulous customer service and the value of this product is amazing. The time saved in the review process alone more than pays for the product.
Multi-channel Customer Communication Platform
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
the Work Management platform
What users mention about Pipefy See all reviews Overall our experience with Pipefy has been outstanding. No matter what the goal, Pipefy and their team are dedicated to helping you achieve them. As a Brazilian user, the worst part for me is the value for money, considering the company is also Brazilian but charges only in US dollar, which makes it somewhat expensive. Combination of Database and pipes and the ease to cross connect them to each other. The Pipefy consultants take great care of us to make sure our final system setup will be exactly as we need it.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process. When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.
The only unified customer support solution.
What users mention about Wix Answers See all reviews This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. I built a very attractive and functional website without any major issues and support has been great.
AI-powered customer engagement platform
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Knowledge Management Platform for Customer Service
Powering the Business of Learning
What users mention about Thought Industries See all reviews Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness. I appreciate the help of our TI contacts. They did their best and continue to answer our questions to the best of their ability when we need help. I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease.
Create your own community app. No coding required.
Community and membership management software
Membership, CRM and Community Software
What users mention about VeryConnect See all reviews The blogs are popular and give our Scholars an opportunity for reflective learning. Customer support is swift and any questions we've had have been answered quickly. I will strongly recommend this company. Veryconnect system is outstanding but also their unique competitive advantages, that is something you don’t find with other software companies. Thank you CSR, you are a great leader, a great project manager, you have got a great team and a great product. Your company should the role model for other software companies.
A mobile-first communication app for non-desktop employees
What users mention about Beekeeper See all reviews Beekeeper is a great and fun tool to connect with colleagues, share information, and communicate directly via chat. Beekeeper is easy to install and does not need a lot of explanation. We definitely improved the employee engagement in our company; in addition to that, the customer support is proactive and helpful (which helped a lot during the implementation phase). We've added fun projects to keep engagement on Beekeeper high so that our company continues to use it. It's a great tool for both employee engagement and communication.
The People Engagement® platform.
What users mention about Jostle See all reviews Its so easy to launch and train co-workers. Visually pleasant to navigate and helps create a fun corporate cultural with its social media-based style. One of the best parts i would say is the people sections, it is nice cause it allows you see everyone from your company and this is nice when you have several offices like i do. Easy to use and setup with good support from the on-boarding team and regular catch-ups over the time period. The library is a great tool with good security and functionality.
All-in-one community management and engagement platform
What users mention about Hivebrite See all reviews The possibility to integrate external content is amazing as this allow me to bring huge value to my community. One of the best features about this platform is that events, and news can be made public and used for marketing purposes. Also the built-in newsletter tool is a big advantage of this software. Throughout implementation we have been in close contact with both the management and the development teams and have felt effectively supported.
A Modern Digital Workplace to keep remote teams connected.
What users mention about OnSemble See all reviews Now, I feel like I have a pretty good handle on things. If I had more time, or had things not been so jumbled when I took it over, I think our portal would look even better than it does now. I love the support we receive from them, especially all of the webinars and trainings. It really helps bridge the gap between where our portal is today and where we want it to be. Minimal training time - OnSemble is very easy for staff to adapt to. The built-in modules are amazing and help with pretty much any need we've had with our Intranet.
Intranet software and collaboration solutions.
What users mention about Communifire See all reviews Pair that with a superb team and you have a software which helps you as a business owner present an incredibly powerful and amazing platform for your users. Their team is very responsive and seems like they actually care about their customers. It's pretty easy to use -- the set up was fairly painless. I like the pagebuilder function, ease of publishing.
Idea & knowledge management platform
Knowledge sharing & insights platform
What users mention about Bloomfire See all reviews The first thing you see when logging is most recent or popular assets and it doesn't allow you to quickly to go what you're looking for unless you type in search the name of the asset. Another positive thing is that it very easy to embed pages, links, pictures and multimedia. I can quickly compose articles that look nice and are useful. Compared to the software we used before, Bloomfire is smart, easy to use and also really easy to update. Our teams love how smart the search is and like how easy it is to bookmark commonly used links.
Interactive intranet and collaboration hub for business.
What users mention about Jive See all reviews Jive is very friendly to use and it is so easy to use. The customer representatives do a very good job. We were using Truly before and although the call quality was not as consistent, I preferred the interface. Much cleaner and minimal. A lot of the issues with this system may be experienced with most intranet services of its kind, but it's important to keep in mind.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Live Chat Software and Virtual agent for SMBs
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
AI-based customer service management solution
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
Artificial intelligence (AI)-based chatbot creation platform
Ticket management for customer service and support teams
Revolutionary blockchain-powered contact center software
What users mention about Fenero See all reviews More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. Affordable solution but needs to work on its software for better reliability and performance. Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.
Collaborative remote access solution
What users mention about Salesforce Essentials See all reviews I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it. Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution. They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
Ticketing software for effortless customer support
Returns management and product service tracking solution
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Help desk and ticketing solution for customer service
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation. We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support. Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
Free online appointment booking software
What users mention about Bookafy See all reviews The software itself is so user friendly and the customer service is always fast, friendly and reliable. I needed a little help getting all set up, but they were with me every step of the way. Better pricing and more feature rich on the oaid version. A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's. I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements. I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
Customer and employee experience management platform.
What users mention about SoGoSurvey See all reviews Overall I have found SoGo to be an easy to use and reliable product with a very attractive price. They are by far more responsive than any of the other companies I've used. It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features. I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.
Knowledge management platform
What users mention about SABIO See all reviews You con integrate the program in many ways to optimize the Value and acceptance. The strength of this program is the simple Text and the tree (if good on Logical structured). Easy to integrate, easy to use, fast Set-Up, a good Support, really works, our user love it. The support is very reliable and above average competent.
Customer success platform
What users mention about Gainsight CS See all reviews Salesforce integration is useful, ability to track CTAs helps CSMs stay on top of their accounts. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.
Comprehensive Product and Customer Success Platform
Customer success solution for SaaS businesses
What users mention about Custify See all reviews I would also highly recommend their onboarding support (“concierge onboarding”), which was free of charge to us and a great help, as they pre-configured the platform for us - super time saver. Our product adoption, upsells and cross-sells have increased once we implemented the workflows, and we're starting to see a reduction in churn as well. Great software - highly recommend it. It’s been quite easy to implement and the team was really helpful providing technical support and recommendations. We got a lot of ideas of great use cases we had not thought of.
Customer success, engagement, and satisfaction tracking
We help you get virtual business done™
What users mention about Liveoak Technologies See all reviews What I like most about this software is the ability to quickly email a link to an agreement, so that I can walk that individual through the agreement. I like the ease of use and the ability to save time and efforts for everyone involved by keeping them off the road traveling to other offices to sign paperwork. It has drastically reduced the time it takes to get completed paperwork back from clients and has eliminated errors or missed signature sections.
Revenue Intelligence Platform around Sales Activity
Power up your customer service
What users mention about Channels See all reviews It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality. It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used.
Customer Onboarding Success in Salesforce
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it. Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs. The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.
Cloud-based social intranet solution
Visitor conversion rate optimization suite for marketers.
What users mention about Justuno See all reviews Love this, we were using Justuno to help drive user engagement on our website and email software. Easy to use and great customer experience. We have used justuno for 4 years now with several businesses and have loved every minute with them. Their customer service is out of the world awesome and there product has made us a TON of money. Just Uno, although simple to use, is actually a super complicated platform that makes it super easy to target people on you site for any number of reasons, it's great.
Social Media Management Software for Business
What users mention about Sprout Social See all reviews I like how the platform identifies the best times to post to each platform's audience on a particular day. This gives our content the highest chance of receiving the most engagement and reach. In addition, their robust analytics allow us to create amazing reports with a few simple clicks, with many beautiful graphs and artworks. It has a great design, friendly interface and it is easy to learn how to use it. It is wonderful to be able to schedule the publication of the content on different platforms from Sprout Social.
Real-Time Team Collaboration & Project Management Software
What users mention about Samepage See all reviews What I like about this software, is its flexibility in sharing task information to the team (members of the group). The ease in listing time and date of activities is very easy and user friendly. I contacted customer service and they gave me a fabulous deal for my non profit. It is nice to see that some companies are still helping small businesses. Very polished looking interface, with clean & sharp icons. The ability to have conversations, share files, and modify one file for updates to the team is great online.
Alumni networking platform
What users mention about Graduway See all reviews It's easy to use and visually appealing. Has some great features that make it appealing for alumni to join and tracking on the back end is great. I like the opportunity to have a specific portal for alumni to connect with the school specifically with the opportunity to connect with younger alumni and offer help and mentoring. Graduway is an innovative company always looking to improve; their customer support has been excellent.
Digital spaces & collaboration for nonprofits & associations
What users mention about Personify Community See all reviews Staff had a very hard time catching on to how to use the program. Due to Personify's lack of response and problem solving we lost a large amount of money. We are switching back to Daxko in November and we are all very excited to see our functionality improve and our membership numbers increase. Refunds were easy to process. I liked that we had the ability to use contact tracking through the software to notify coworkers about issues with certain customers.
Idea & innovation management solution for SMEs
Online community platform for long-term customers
Online community engagement and public participation tools
Event-specific CMS for Marketing and HR teams
What users mention about Localist See all reviews The integration with our event management system is great and the UX is really good. Super user-friendly and clear with labels, flexible to add your own tags/categories, etc. Pretty satisfied with it, though there's always room for improvement. Team is responsive and helpful. From administrators to calendar users, the platform is intuitive to use and offers truly useful features. Our users love the ease of expressing interest in an event and notifications in their inbox.
Knowledge sharing + community engagement for expert networks
What users mention about Zapnito See all reviews It has been great being to keep up with Zapnito's development and progress with regular catch ups and feel like, as clients, we are integral to continual development. It's really easy to update our hub with content and there have been some great features like video panels that have even allowed us to share quality video content. Great value for money, when I had an issue they had amazing customer support.
Workplace, community & meeting rooms management software
Client satisfaction solution
What users mention about Centercode See all reviews The efficiency of Centercode is fantastic. Once people experienced it, they recognize the efficiency and great tools and options and love to make use of it. First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates. It is easy to respond back to them with our findings and solutions. Centercode support is extremely friendly and helpful anytime we have questions for them.
All-in-one Event & Membership Management Software Solutions
What users mention about EventBank See all reviews Excellent user support and customer service- EventBank team members supported throughout the process of setting up the event, polite and helpful. Can't wait to use it again. In addition, the event pages look great which really helps for an organization like ours that doesn't have a website yet. Software that would help use manage our events, CRM and mail marketing. Thanks to our partnership with Event Bank, we benefit from an easy to use all-in-one platform.
Mobile-first employee communication for large organizations
Increase alumni participation by 3x in one year
What users mention about Almabase See all reviews My overall experience with Almabase has been excellent. They truly want us to be satisfied with their product and are open to suggestions and ideas that we may offer to add or improve something. Product itself is super easy to use and the customer service is top-notch. Map feature is impressive and we have received great feedback from our alumni since launching recently. Ve accidentally moved by cursor more than once while scrolling and had to fix a mistake, then do what I was trying to do.
Employee app & portal for remote teams
What users mention about Blink See all reviews Awesome user experience. It is the best software of its kind to really link teams together. As a team Blink are brilliant. They are extremely proactive in all aspects of our relationship, from concept stage through to BAU. We are optimistic about this product, far less buggy than our last in house comm tool. Hopefully they can get notifications improved and I think everything will be groovy at that point.
THE ONLY WEBINAR PLATFORM BUILT WITH MARKETERS IN MIND
What users mention about ON24 See all reviews We use this software to help our business promote helpful ways we can save our customers money and helpful tips and tricks they can use when thinking about fueling. I am the admin of the system for my company and i have an overall good experience with the system. My reps provide great support and my user base really likes the system. ON24's ability to integrate with our CRM and share engagement analytics is incredibly helpful from a customer support perspective. It paints a picture of what my customers are interested in.
Cloud-based community forum platform
What users mention about Website Toolbox See all reviews Once connecting with Website Toolbox I'm so angry for the years of frustration we have endured. The export and import were conducted in a timely manner. But where it really shines is when you have an issue or question and you need to contact support. They are always extremely courteous, helpful and do their best to assist you. It helps the client to not feel that they are the only person dealing with a specific situation and helps them leave their issues behind them. Thanks for this very useful tool.
All-in-one directory & member management software
What users mention about Brilliant Directories See all reviews After having muddled through other similar software's, this one is like a breath of fresh air. Amazingly easy to use , robust, rich of features and incredible support. Brilliant Directories provides the total package when it comes to software for directories. They have the most innovative and user friendly options and features available. There are so many great features that brilliant Directories offer. I love the different themes and ideas that the Brilliant Directory provides for me and my company.
Communication and collaboration platform for teams
What users mention about Flock See all reviews One of the most useful aspects of Flock is the ability to create and engage with various different channels seamlessly. This allows for more effective and efficient communication. Sending an email following a missed message is crowding my inbox. But overall, I can't think of any serious dislikes. Flock is a great connective tool for our company. It is a streamlined platform with which we can connect with each other, which is important since we rarely meet as a group.
In-app feedback platform for collecting NPS data
Custom-built business management software.
What users mention about Logicbox See all reviews My experience with Logicbox has been wonderful. My company has a customized application for our techs in the field and it has changed the way we operate for the better. It was allways a win - win relationship. The software delivers what they offers. I use the product daily and never have any issues with it. I have had things I would like done and the responsiveness has been good.
The engine of growth. An all in one solution for user data.
What users mention about User.com See all reviews Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.
Web-based knowledge management solution
What users mention about Guru See all reviews The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team. This is a great product and company that cares a lot about customer happiness. The tool itself helps the team im on and Im excited how they improve on it going forward. This tool is used by our outbound teams and extremely helpful when grabbing content or answers in the moment. Fast and flexible; also love that we get feedback on our top knowledge content.
Easily Create online FAQs, user manuals, documentation &more