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ServiceTitan

Management software for service contractors

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Is this product right for your business?

Find out with a

ServiceTitan - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: April 2026

ServiceTitan overview

Based on 325 verified user reviews

What is ServiceTitan?

ServiceTitan is a field service management tool with key features that include customer database management, job scheduling, mobile access, billing and invoicing, and more.

Who uses ServiceTitan?

By industry, ServiceTitan reviewers are most commonly professionals in construction (55%). The most frequent use case cited by reviewers is field service management (53%).

What do users say about ServiceTitan pricing?

Reviewers indicate that ServiceTitan provides strong value through its comprehensive features, and some users report the free trial is helpful. However, many reviewers feel the high price, hidden fees, and variable costs are significant drawbacks.

Starting price

view pricing plans

Pros & Cons

Customer Support

Invoicing

Business Growth

Bugs and Issues

Onboarding

High and variable pricing

ServiceTitan’s user interface

Ease of use rating:

4.3

(325)

ServiceTitan pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(35)

3-4(63)

5(227)

What do users say about ServiceTitan?

ServiceTitan is a field service management tool with key features that include customer database management, job scheduling, mobile access, billing and invoicing, and more.

Select to learn more

Who uses ServiceTitan?

Based on 325 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Construction

Electrical/Electronic Manufacturing

Consumer Services

Building Materials

Others

Use cases

Field Service Management

HVAC

Service Dispatch

Scheduling

Job Costing

ServiceTitan's key features

Most critical features, based on insights from ServiceTitan users:

Billing & invoicing

4.2

(105)

Customer database

4.4

(72)

Service history

4.3

(43)

Mobile access

4.1

(95)

Electronic payments

4.0

(1)

Calendar management

3.9

(42)

Inventory management

3.1

(7)

Location tracking

3.0

(2)

Maintenance scheduling

5.0

(2)

All ServiceTitan features

Features rating:

4.2

(325)

Accounting

2.0

(2)

Accounting integration

3.6

(44)

Activity dashboard

4.8

(4)

Activity tracking

4.2

(5)

Alerts/Notifications

1.7

(3)

API

(0)

Appointment scheduling

(0)

Audit trail

(0)

Automated scheduling

1.0

(1)

Availability management

5.0

(1)

Bid management

3.5

(11)

Billing & invoicing

4.2

(105)

Budgeting/Forecasting

(0)

Budget tracking

(0)

CAD tools

(0)

Calendar management

3.9

(42)

Calendar/Reminder system

4.1

(7)

Change order management

3.3

(3)

Checklists

(0)

Chemical usage tracking

(0)

Client tracking

(0)

Commercial

(0)

Commercial/Industrial

5.0

(1)

Commission management

(0)

Compliance management

3.0

(1)

Confirmations/Reminders

3.0

(2)

Construction Tracker

(0)

Contact database

3.7

(17)

Contact management

3.0

(2)

Contract/License management

3.3

(7)

Contractor management

(0)

Cost database

(0)

Cost estimating

5.0

(2)

Cost tracking

(0)

CRM

4.3

(16)

Customer database

4.4

(72)

Customer history

1.0

(2)

Customer management

3.0

(4)

Customizable forms

4.1

(15)

Customizable reports

3.3

(6)

Customizable templates

4.5

(2)

Data import/export

3.5

(11)

Dispatch management

4.3

(65)

Document management

4.1

(18)

Document storage

(0)

Electrical estimating

(0)

Electronic payments

4.0

(1)

Electronic signature

3.5

(6)

Email marketing

3.7

(3)

Employee management

5.0

(3)

Employee scheduling

5.0

(1)

Equipment maintenance

(0)

Equipment management

(0)

Equipment tracking

4.2

(14)

Estimating

3.7

(10)

File storage

4.0

(7)

Fitting Management

(0)

Fleet management

(0)

For aec industry

(0)

For carpet cleaners

(0)

For commercial and/or industrial electrical contractors

4.0

(1)

Forecasting

(0)

For handyman industry

(0)

For hvac companies

(0)

For lawn care

(0)

For locksmiths

5.0

(1)

For pest control companies

(0)

For plumbing industry

(0)

For residential

(0)

GPS

3.3

(6)

Groundskeeping management

(0)

Incident management

(0)

Inspection management

(0)

Inventory control

(0)

Inventory management

3.1

(7)

Inventory tracking

1.0

(1)

Invoice management

3.9

(16)

Irrigation tracking

5.0

(1)

Job costing

5.0

(1)

Job management

4.5

(19)

Job scheduling

3.6

(11)

Job tracking

4.9

(9)

Labor rates

4.0

(1)

Lead management

2.5

(4)

Location tracking

3.0

(2)

Maintenance scheduling

5.0

(2)

Marketing automation

(0)

Mobile access

4.1

(95)

Mobile app

(0)

Monitoring

(0)

Multi-Location

(0)

Onboarding

(0)

Online booking

4.0

(9)

Online time clock

3.8

(5)

Payment collection in the field

4.0

(7)

Payment processing

3.9

(10)

Payroll management

(0)

Pest activity tracking

(0)

Pesticide usage tracking

(0)

Photo capture

3.0

(1)

Preventive maintenance

(0)

Progress reports

3.7

(3)

Project billing

(0)

Project management

4.7

(7)

Project tracking

4.1

(7)

Purchase order management

(0)

QuickBooks integration

3.5

(11)

Quotes/Estimates

4.0

(61)

Real-Time data

3.9

(17)

Real-Time reporting

(0)

Real-time scheduling

4.6

(27)

Real-Time updates

3.9

(14)

Recurring appointments

(0)

Reminders

5.0

(3)

Reporting/Analytics

3.0

(2)

Reporting & statistics

3.6

(5)

Resource scheduling

(0)

Risk management

(0)

Routing

4.2

(13)

Sales approval

(0)

Sales pipeline management

5.0

(1)

Sales reports

(0)

Scheduling

4.2

(124)

Self service portal

(0)

Service history

4.3

(43)

SMS messaging

5.0

(1)

Supplier management

4.0

(1)

Takeoff

3.0

(2)

Task management

4.2

(5)

Technician management

(0)

Third-Party integrations

3.2

(6)

Timesheet management

3.1

(14)

Time tracking

3.4

(7)

Visual assemblies

(0)

Warranty tracking

(0)

Website integration

(0)

Workflow management

3.3

(9)

Work order creation

(0)

Work order management

4.0

(22)

ServiceTitan alternatives

ServiceTitan

4.3

(325)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

4.2

Value for Money

3.9

Customer Support

4.0

FieldPulse

4.6

(426)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.5

Customer Support

4.7

BuildOps

4.4

(175)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.2

Value for Money

4.3

Customer Support

4.5

Jobber

4.6

(1.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.4

Customer Support

4.6

ServiceTitan integrations (15)

Integrations rated by users

We looked at 325 user reviews to identify which products are mentioned as ServiceTitan integrations and how users feel about them.

QuickBooks Online Advanced

Integration rating: 4.4 (20)

QuickBooks Enterprise

Integration rating: 3.7 (8)

“QuickBooks has a much better accounting package that Service Fusion does not come close to. Stick with what you are good at and don't try to be everything. If you do, you will continue to dilute your efforts at providing a good product.”

Andy B.

Operations Manager

QuickBooks Desktop

Integration rating: 4.8 (7)

Sage Intacct

Integration rating: 4.8 (6)

QuickBooks Online

Integration rating: 4.5 (6)

“It's honestly one of the main reasons I recommend Jobber to clients. As an accountant, having invoices, payments, and customer data flow straight into QuickBooks Online means I'm not re-entering everything manually or chasing down missing information”

“Keeping expenses down for right now until we get ACT caught up and then will update QB to Online most likely”

Eri D.

ACCOUNTANT

1/2

Zapier

Integration rating: 3.8 (5)

“Overall really strong, a few quirks but it keeps getting better and more useful.”

Garrett C.

Owner

ServiceTitan customer support

What do users say about ServiceTitan customer support?

Customer support rating:

4.0

We analyzed verified user reviews to identify positive and negative aspects of ServiceTitan customer support.

Widely noted by reviewers, ServiceTitan's customer support is often described as responsive, knowledgeable, and helpful.

A number of users appreciate the friendly, professional attitude and willingness of support staff to resolve issues quickly.

Multiple users highlight that customer support provides valuable guidance during onboarding and regular feedback opportunities.

A minority of users report long wait times, difficulty reaching support, and inconsistent quality or product knowledge among agents.

Support options

Faqs/forum

Phone support

Email/help desk

Knowledge base

Chat

Training options

Webinars

In person

Documentation

Live online

Videos

To see what individual users say about ServiceTitan's customer support, check out the review snippets below.

“There are many different things I Like about Service Titan some of the most important is Calendar Organization, the Content portal and being able to keep a good working customer history back-up which is easy to look-up when in need.”

Rick S.

Overhead Door Nfld. Limited

“I wish I had a dedicated support member for support only not someone monitoring how I am using ST most and should use more.”

Janeth M.

Accounting

“It is often difficult to get support in a timely manner.”

Amy H.

Owner / General Manager

“The support team needs untouched system errors, so these issues persist.”

Edward K.

Vice President of Operations

ServiceTitan FAQs

Q. What is ServiceTitan used for?

ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan helps track performance of technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. The software pinpoints areas of business that can be improved, including how to identify specific training for the staff. Track which marketing channels are driving phone calls to help them get the most return on their investment. ServiceTitan also supports tracking unsold estimates, ensuring they never leave any revenue on the table. ServiceTitan critically supports technicians in the field using either Android or iOS tablets that allow them to view their assigned jobs. It provides full GPS support to get them to the job on time, automatic job status updates so they never have to estimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give their customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let users find inefficiencies and even create custom workflows. It also offers scheduled custom reports, and set alerts for cancelled jobs and unbooked calls.

These products have better value for money