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Twitter/X
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A real-time, cross-network, social media messaging service
Table of Contents
Twitter/X - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Twitter/X overview


Based on 1789 verified user reviews
What is Twitter/X?
Twitter/X is a social networking solution with key features that include activity/news feed, content management, user profiles, reporting/analytics, monitoring, post scheduling, and more.
Who uses Twitter/X?
Reviews for Twitter/X come from a wide variety of industries, including Information Technology and Services (6% of reviewers), Marketing and Advertising (6%), and Education Management (5%). The most frequent use case for Twitter/X cited by reviewers is social networking (85% of reviewers).
What do users say about Twitter/X pricing?
Reviewers appreciate that Twitter/X offers a valuable free version for personal and business use, and they find it cost-effective for reaching audiences. However, some users report that premium features are expensive and previously free tools now require payment.
What are the most popular integrations for Twitter/X?
The Twitter/X integrations most frequently cited by reviewers are: Instagram (a social networking product rated 4.6 out of 5 for its integration with Twitter/X), WordPress (a website builder product, 4.5), and Meta for Business (a social media marketing product, 4.8).
Starting price
Alternatives
with better value for money
Pros & Cons
Timeliness
Accessibility
Networking
Limitations
Toxicity
Profiles
Twitter/X’s user interface
Twitter/X pros, cons and reviews insights


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.6
Customer support
4.1
Reviews sentiment
What do users say about Twitter/X?
Reviewers appreciate Twitter/X for delivering real-time news, trending topics, and updates, allowing them to stay informed and connect with communities worldwide. They value its concise format, which encourages direct communication and fast sharing of opinions, links, and media, making it useful for both personal and business purposes. They find it effective for following interests, building networks, and engaging with global events.
Users report that the platform is easy to use and offers broad audience reach, but they experience challenges with character limits, spam, bots, and occasional negativity. They note difficulties with editing tweets, account management, and distinguishing genuine users from fake profiles.
Select to learn more
Who uses Twitter/X?
Based on 1,789 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Twitter/X's key features
GetApp's analysis of 324 verified user reviews collected between January 2022 and December 2024 identifies Twitter/X's most critical features and summarizes user sentiment about those features.
Reviewers highlight Twitter/X's Activity/News Feed for its real-time updates and chronological organization, which keeps users informed about current events and trends. They say it enhances engagement through likes, retweets, and comments. Users appreciate the ability to follow specific topics using hashtags and receive notifications for important news. They find it useful for discovering new content and analyzing tweet performance. They also value the capability's role in fostering a dynamic and interactive experience. Of the 216 Twitter/X users who gave detailed accounts of their use of Activity/News Feed, 96% rated this feature as important or highly important.
Naomi A.
Key Account Manager
Tyson L.
San Miali Electrician
Reviewers indicate that Twitter/X's Content Management capabilities are valuable for organizing and curating multimedia content, including text, images, videos, and GIFs. They appreciate the ability to manage multiple accounts, schedule posts, and use hashtags for better tracking. Users report that content management tools help them engage their target audience effectively and maintain a consistent online presence. They also mention the importance of filtering explicit content and customizing content based on location and user preferences. Of the 149 Twitter/X users who gave detailed accounts of their use of Content Management, 93% rated this feature as important or highly important.

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Peter L.
Onlineprenuer
Ashlyn R.
Senior Financial Clerk
Reviewers appreciate Twitter/X's User Profiles for allowing customization of profile pictures, bios, and cover photos, which helps users express their identity. They find the ability to switch between multiple accounts and set profiles to private or public useful. Users value the verification capability for authenticity and the option to see mutual friends before accepting followers. They also highlight the importance of user profiles in building a distinct online identity and engaging with followers. Of the 175 Twitter/X users who gave detailed accounts of their use of User Profiles, 93% rated this feature as important or highly important.

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Giorgi C.
Lecturer

Talimo L.
Software Developer
Reviewers find Twitter/X's Reporting/Analytics tools helpful for understanding account performance and making data-driven decisions. They appreciate insights into follower growth, engagement rates, and tweet performance. Users report that these tools assist in optimizing social media strategies and tracking the effectiveness of marketing campaigns. They value the ability to analyze audience demographics and behavior, which helps improve content relevance and engagement. Some users mention the need for more detailed analytics and better dashboards. Of the 100 Twitter/X users who gave detailed accounts of their use of Reporting/Analytics, 87% rated this feature as important or highly important.
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abood o.
salesman
Eyas S.
Data analyst
Reviewers highlight Twitter/X's Monitoring capabilities for tracking engagement, follower activity, and content performance. They appreciate the ability to receive notifications for important interactions and monitor trends and conversations. Users report that monitoring helps maintain a positive online reputation by addressing negative comments promptly. They also value the capability for ensuring content compliance with guidelines and protecting against spam and harmful content. Some users express concerns about inconsistent enforcement of policies. Of the 80 Twitter/X users who gave detailed accounts of their use of Monitoring, 84% rated this feature as important or highly important.

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Winfield M.
Freelancer

Kelvin K.
IT TECHNICIAN
Reviewers appreciate Twitter/X's Post Scheduling feature for its ability to plan and automate tweets at optimal times. They find it useful for maintaining a consistent posting schedule and engaging followers when they are most active. Users report that scheduling posts in advance saves time and helps manage marketing campaigns more effectively. They also mention the integration with third-party apps for enhanced scheduling capabilities. Some users note limitations in the native scheduling options and prefer using external tools. Of the 103 Twitter/X users who gave detailed accounts of their use of Post Scheduling, 79% rated this feature as important or highly important.
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Christopher H.
CEO
Charles W.
Team Leader Brand and Customer Experience
All Twitter/X features
Features rating:
Twitter/X awards
Twitter/X alternatives
Twitter/X pricing
Starting from
Free
User opinions about Twitter/X price and value
Value for money rating:
Of 57 reviews that provide robust commentary on Twitter/X's price and value, 58% mention it in a positive light.
Reviewers appreciate that Twitter/X offers a free version, which many find valuable for personal and business use. They say it provides a cost-effective way to reach potential customers and gain publicity without additional expenses. Some users report that the free access to up-to-date information and the ability to connect with a large audience are significant benefits. They find the platform user-friendly and appreciate that it doesn't require a financial commitment to get started.
However, some reviewers feel that the introduction of premium features has diminished the value of the free version. They indicate that previously free features are now behind a paywall, and the cost of premium services, such as account verification and advertising, is considered high. Some users say the pricing for these premium features is not justified, especially when compared to other platforms. They also mention that the cost of advertising on Twitter/X does not always provide a good return on investment. Some reviewers find the need to pay for certain functionalities, like editing tweets or enhanced direct messaging, to be a drawback.
, and
To see what individual users think of Twitter/X's cost and value, check out the review excerpts below.
Twitter/X integrations (1,089)
Integrations rated by users
We looked at 1,789 user reviews to identify which products are mentioned as Twitter/X integrations and how users feel about them.
Integration rating: 4.7 (16)
“My Twitter feed is embedded into my WordPress website's homepage. This helps keep my site looking fresh, as well as bringing visitors from my website over to my Twitter account.”
“In sharing my blog post on Twitter. It is important it helps my followers get to know of every new blog post and visit my website.”
“It's nice to be able to display tweets that easily in websites created via Wordpress.”
Craig T.
Freelance Content Writer
Integration rating: 4.6 (15)
“It allows you to keep track of your content with both platforms and they have a friendly interface between them that makes both easy to use.”
“Instagram is more of a photographic content platform which then twitter is important for communication purposes in a form of text.”
“Both softwares collaborate well together. Both are innovative and high in demand.”
Alma R.
Architect
Integration rating: 5.0 (4)
“Both Twitter and Facebook have a lot of users and doesn't consume a lot of data. I use both of them to post my news blog.”
“It is good to switch between these softwares depending on how much of information you want to share or get.”
Rachel M.
Content Writer
Integration rating: 3.0 (1)
“To quickly notify my team when a competitor tweets about a new marketing campaign”
Gregor T.
Senior Operations Executive
Integration rating: 5.0 (4)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Twitter/X customer support
What do users say about Twitter/X customer support?
Customer support rating:
We analyzed 22 verified user reviews to identify positive and negative aspects of Twitter/X customer support.
A fair number of users say Twitter/X enables quick and easy contact with companies for customer service needs.
A portion of users report slow response times and difficulty reaching Twitter/X support, especially for urgent or technical issues.
Support options
Training options
To see what individual users say about Twitter/X's customer support, check out the review snippets below.
“Integration with my business was a breeze,very simple and straightforward, customer service is very helpful and quick to respond.”
Bryan D.
Owner
“The costumer service is good and easy to get solved on what ever issues you might face on Twitter.”
siyabonga s.
Freelancer
“Overall, my experience with Twitter/X has been a mix of valuable engagement and significant frustration. While I enjoy the platform's ease of use and the connections I can make, the recent technical issues and slow customer support have made it challenging to maintain a positive experience, especially when trying to recover my account.”
Hazaa M.
PR
Twitter/X FAQs
Twitter/X has the following pricing plans:
Pricing model: Free
These products have better value for money
Q. What is Twitter/X used for?
Twitter/X is a real-time, on-the-go, short messaging service. Twitter/X is a cross-sector, cross-network application used by individuals, global enterprises and governments alike. With the Twitter/X app - supported by most online devices - the account holder can "tweet" in real-time from anywhere. Increase the reach of your PR initiatives with access to a network of over 200 million active users.
Q. What are the benefits of using Twitter/X?
Q. Who are the typical users of Twitter/X?
Twitter/X has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Twitter/X support?
Twitter/X supports the following languages:
English
Q. Does Twitter/X support mobile devices?
Twitter/X supports the following devices:
Android, iPhone
Q. Does Twitter/X offer an API?
Yes, Twitter/X has an API available for use.
Q. What other apps does Twitter/X integrate with?
Twitter/X integrates with the following applications:
WordPress, Meta for Business, Instagram
Q. What level of support does Twitter/X offer?
Twitter/X offers the following support options:
FAQs/Forum, Knowledge Base
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