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Twitter/X Logo

A real-time, cross-network, social media messaging service

Table of Contents

Twitter/X - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: January 2026

Twitter/X overview

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Based on 1789 verified user reviews

What is Twitter/X?

Twitter/X is a social networking solution with key features that include activity/news feed, content management, user profiles, reporting/analytics, monitoring, post scheduling, and more.

Who uses Twitter/X?

Reviews for Twitter/X come from a wide variety of industries, including Information Technology and Services (6% of reviewers), Marketing and Advertising (6%), and Education Management (5%). The most frequent use case for Twitter/X cited by reviewers is social networking (85% of reviewers).

What do users say about Twitter/X pricing?

Reviewers appreciate that Twitter/X offers a valuable free version for personal and business use, and they find it cost-effective for reaching audiences. However, some users report that premium features are expensive and previously free tools now require payment.

What are the most popular integrations for Twitter/X?

The Twitter/X integrations most frequently cited by reviewers are: Instagram (a social networking product rated 4.6 out of 5 for its integration with Twitter/X), WordPress (a website builder product, 4.5), and Meta for Business (a social media marketing product, 4.8).

Starting price

Alternatives

with better value for money


Pros & Cons

Timeliness

Accessibility

Networking

Limitations

Toxicity

Profiles

Twitter/X’s user interface

Ease of use rating:

Twitter/X pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(41)
3-4(593)
5(1,155)

What do users say about Twitter/X?

Reviewers appreciate Twitter/X for delivering real-time news, trending topics, and updates, allowing them to stay informed and connect with communities worldwide. They value its concise format, which encourages direct communication and fast sharing of opinions, links, and media, making it useful for both personal and business purposes. They find it effective for following interests, building networks, and engaging with global events.

Users report that the platform is easy to use and offers broad audience reach, but they experience challenges with character limits, spam, bots, and occasional negativity. They note difficulties with editing tweets, account management, and distinguishing genuine users from fake profiles.

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Who uses Twitter/X?

Based on 1,789 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Marketing and Advertising
Education Management
Computer Software
Others

Use cases

Social Networking
Social Media Marketing

Twitter/X's key features

GetApp's analysis of 324 verified user reviews collected between January 2022 and December 2024 identifies Twitter/X's most critical features and summarizes user sentiment about those features.

Activity/News feed

Reviewers highlight Twitter/X's Activity/News Feed for its real-time updates and chronological organization, which keeps users informed about current events and trends. They say it enhances engagement through likes, retweets, and comments. Users appreciate the ability to follow specific topics using hashtags and receive notifications for important news. They find it useful for discovering new content and analyzing tweet performance. They also value the capability's role in fostering a dynamic and interactive experience. Of the 216 Twitter/X users who gave detailed accounts of their use of Activity/News Feed, 96% rated this feature as important or highly important.

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“Twitter news feed is very nice because it organizes the activity feed in chronological order so you are able to stay up to date with current happenings. You can also follow a specific topic using the hashtag feature which will show you all tweets/posts regarding that specific topic”
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Naomi A.

Key Account Manager

“Activity/news feed on twitter is essential as it keeps users updated on the latest happenings , trends, and conversations. It allows users to see real time updates from accounts they follow discover new content, and engage with others through likes, retweet and comments.”
TL

Tyson L.

San Miali Electrician


Content management

Reviewers indicate that Twitter/X's Content Management capabilities are valuable for organizing and curating multimedia content, including text, images, videos, and GIFs. They appreciate the ability to manage multiple accounts, schedule posts, and use hashtags for better tracking. Users report that content management tools help them engage their target audience effectively and maintain a consistent online presence. They also mention the importance of filtering explicit content and customizing content based on location and user preferences. Of the 149 Twitter/X users who gave detailed accounts of their use of Content Management, 93% rated this feature as important or highly important.

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“It helps you to create a schedule, organize your twits, analysis your twits for you, and also help you with contents curations ”
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Peter L.

Onlineprenuer

“I like how my content is stored in easily accessible parts of my profile should I want to retweet my previously posted content I may. I also like how I can choose not to see explicit content unlike a few other apps.”
AR

Ashlyn R.

Senior Financial Clerk


User profiles

Reviewers appreciate Twitter/X's User Profiles for allowing customization of profile pictures, bios, and cover photos, which helps users express their identity. They find the ability to switch between multiple accounts and set profiles to private or public useful. Users value the verification capability for authenticity and the option to see mutual friends before accepting followers. They also highlight the importance of user profiles in building a distinct online identity and engaging with followers. Of the 175 Twitter/X users who gave detailed accounts of their use of User Profiles, 93% rated this feature as important or highly important.

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“positively enrich the platform by offering personalized spaces for me to showcase my interests, engage with followers, and build a distinct online identity.”
GC

Giorgi C.

Lecturer

“It allows you to set up your user profile, write your bio and tell your follows something about yourself. It could be your or your philosophy in life, something that will help them know you better as they interact with you.”
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Talimo L.

Software Developer


Reporting/Analytics

Reviewers find Twitter/X's Reporting/Analytics tools helpful for understanding account performance and making data-driven decisions. They appreciate insights into follower growth, engagement rates, and tweet performance. Users report that these tools assist in optimizing social media strategies and tracking the effectiveness of marketing campaigns. They value the ability to analyze audience demographics and behavior, which helps improve content relevance and engagement. Some users mention the need for more detailed analytics and better dashboards. Of the 100 Twitter/X users who gave detailed accounts of their use of Reporting/Analytics, 87% rated this feature as important or highly important.

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“1 Understand your account performance: You can use reports and analytics to understand how your Twitter account is performing, including the number of followers, up or down, and the level of engagement with your Tweets. 2 Improve marketing strategy: by analyzing Twitter data”
ao

abood o.

salesman

“ Reporting and analytics tools in Twitter provide users with insights into how their tweets and overall account are performing. This data helps users understand what's working and what's not, allowing them to make data-driven decisions to improve their Twitter strategy.”
ES

Eyas S.

Data analyst


Monitoring

Reviewers highlight Twitter/X's Monitoring capabilities for tracking engagement, follower activity, and content performance. They appreciate the ability to receive notifications for important interactions and monitor trends and conversations. Users report that monitoring helps maintain a positive online reputation by addressing negative comments promptly. They also value the capability for ensuring content compliance with guidelines and protecting against spam and harmful content. Some users express concerns about inconsistent enforcement of policies. Of the 80 Twitter/X users who gave detailed accounts of their use of Monitoring, 84% rated this feature as important or highly important.

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“A very important tool for both personal and business to enable Users to monitor and see important stats, including follower gains and losses, engagement rates or retweets. This provides insight into one's impact on their brand”
WM

Winfield M.

Freelancer

“Twitter/X users are able to monitor their posts and this helps in decision making. This feature helps you to asses whether your information or the message has reached to your audience and what is the impact of your post.”
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Kelvin K.

IT TECHNICIAN


Post scheduling

Reviewers appreciate Twitter/X's Post Scheduling feature for its ability to plan and automate tweets at optimal times. They find it useful for maintaining a consistent posting schedule and engaging followers when they are most active. Users report that scheduling posts in advance saves time and helps manage marketing campaigns more effectively. They also mention the integration with third-party apps for enhanced scheduling capabilities. Some users note limitations in the native scheduling options and prefer using external tools. Of the 103 Twitter/X users who gave detailed accounts of their use of Post Scheduling, 79% rated this feature as important or highly important.

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“Because you may schedule Tweets days or weeks in advance, it can help you plan out a solid social media content strategy. Scheduling can help you improve your Twitter marketing approach by saving you time and allowing you to engage with your followers.”
CH

Christopher H.

CEO

“With post scheduling, a user can create a post to send later when it is more relevant thereby saving time in future from curating the whole post from scratch.”
CW

Charles W.

Team Leader Brand and Customer Experience


All Twitter/X features

Features rating:

Tagging
Blogs
Activity dashboard
API
Group management
Filtering
Real-Time updates

Twitter/X awards

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Twitter/X pricing

Starting from

Free

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Twitter/X price and value

Value for money rating:

Of 57 reviews that provide robust commentary on Twitter/X's price and value, 58% mention it in a positive light.

Reviewers appreciate that Twitter/X offers a free version, which many find valuable for personal and business use. They say it provides a cost-effective way to reach potential customers and gain publicity without additional expenses. Some users report that the free access to up-to-date information and the ability to connect with a large audience are significant benefits. They find the platform user-friendly and appreciate that it doesn't require a financial commitment to get started.

However, some reviewers feel that the introduction of premium features has diminished the value of the free version. They indicate that previously free features are now behind a paywall, and the cost of premium services, such as account verification and advertising, is considered high. Some users say the pricing for these premium features is not justified, especially when compared to other platforms. They also mention that the cost of advertising on Twitter/X does not always provide a good return on investment. Some reviewers find the need to pay for certain functionalities, like editing tweets or enhanced direct messaging, to be a drawback.

, and

To see what individual users think of Twitter/X's cost and value, check out the review excerpts below.

“This software is perfect for helping small and even large businesses reach clients at a very reasonable price.”
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Kathleen M.

Chemical Laboratory Technician

“It makes it easy to be seen by potential clients and also to market my own work in a way that is time and cost efficient.”
LD

Leah D.

Author/Designer

“Previous features that were free now put behind a paywall and egregious prices for the API.”
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Esteban G.

IT Technician

Twitter/X integrations (1,089)

Integrations rated by users

We looked at 1,789 user reviews to identify which products are mentioned as Twitter/X integrations and how users feel about them.

WordPress logo
WordPress

Integration rating: 4.7 (16)

My Twitter feed is embedded into my WordPress website's homepage. This helps keep my site looking fresh, as well as bringing visitors from my website over to my Twitter account.

In sharing my blog post on Twitter. It is important it helps my followers get to know of every new blog post and visit my website.

It's nice to be able to display tweets that easily in websites created via Wordpress.

CT

Craig T.

Freelance Content Writer

1/3
Instagram logo
Instagram

Integration rating: 4.6 (15)

It allows you to keep track of your content with both platforms and they have a friendly interface between them that makes both easy to use.

Instagram is more of a photographic content platform which then twitter is important for communication purposes in a form of text.

Both softwares collaborate well together. Both are innovative and high in demand.

AR

Alma R.

Architect

1/3

Integration rating: 5.0 (4)

Both Twitter and Facebook have a lot of users and doesn't consume a lot of data. I use both of them to post my news blog.

It is good to switch between these softwares depending on how much of information you want to share or get.

RM

Rachel M.

Content Writer

1/2
Slack logo
Slack

Integration rating: 3.0 (1)

To quickly notify my team when a competitor tweets about a new marketing campaign

GT

Gregor T.

Senior Operations Executive

Hootsuite logo
Hootsuite

Integration rating: 5.0 (4)

Integration rating: 5.0 (2)

Gmail logo
Gmail

Integration rating: 5.0 (1)

IFTTT logo
IFTTT

Integration rating: 5.0 (1)

Make logo
Make

Integration rating: 5.0 (1)

Loomly logo
Loomly

Integration rating: 5.0 (1)

Twitter/X customer support

What do users say about Twitter/X customer support?

Customer support rating:

We analyzed 22 verified user reviews to identify positive and negative aspects of Twitter/X customer support.

A fair number of users say Twitter/X enables quick and easy contact with companies for customer service needs.

A portion of users report slow response times and difficulty reaching Twitter/X support, especially for urgent or technical issues.

Support options

Faqs/forum
Knowledge base

Training options

Documentation

To see what individual users say about Twitter/X's customer support, check out the review snippets below.

“Integration with my business was a breeze,very simple and straightforward, customer service is very helpful and quick to respond.”

BD

Bryan D.

Owner

“The costumer service is good and easy to get solved on what ever issues you might face on Twitter.”

ss

siyabonga s.

Freelancer

“Overall, my experience with Twitter/X has been a mix of valuable engagement and significant frustration. While I enjoy the platform's ease of use and the connections I can make, the recent technical issues and slow customer support have made it challenging to maintain a positive experience, especially when trying to recover my account.”

HM

Hazaa M.

PR

Twitter/X FAQs

Q. What type of pricing plans does Twitter/X offer?

Twitter/X has the following pricing plans:
Pricing model: Free

These products have better value for money


Q. What is Twitter/X used for?

Twitter/X is a real-time, on-the-go, short messaging service. Twitter/X is a cross-sector, cross-network application used by individuals, global enterprises and governments alike. With the Twitter/X app - supported by most online devices - the account holder can "tweet" in real-time from anywhere. Increase the reach of your PR initiatives with access to a network of over 200 million active users.


Q. What are the benefits of using Twitter/X?

  • Communicate directly with your customers and receive instant feedback about your services and products.

  • Keep up with the latest trends and technologies in your industry and track competitors by following them on Twitter/X . Gather real-time competitive intelligence.

  • Gain direct access to high profile organizations and individuals.

  • Monitor your brand reputation, increase brand awareness and generate brand loyalty.

  • Promote your blog content, articles, presentations, videos, etc. for free.

  • Drive website traffic and search engine optimization (SEO).


  • Q. Who are the typical users of Twitter/X?

    Twitter/X has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Twitter/X support?

    Twitter/X supports the following languages:
    English


    Q. Does Twitter/X support mobile devices?

    Twitter/X supports the following devices:
    Android, iPhone


    Q. Does Twitter/X offer an API?

    Yes, Twitter/X has an API available for use.


    Q. What other apps does Twitter/X integrate with?

    Twitter/X integrates with the following applications:
    WordPress, Meta for Business, Instagram


    Q. What level of support does Twitter/X offer?

    Twitter/X offers the following support options:
    FAQs/Forum, Knowledge Base

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