Zentail Pricing, Features, Reviews & Comparison of Alternatives

Zentail

eCommerce platform for multi-channel selling

4.8/5 (10 reviews)

Zentail overview

Zentail is an ecommerce platform which helps online retailers, who sell through Amazon, eBay, Walmart, Jet, Shopify, BigCommerce, Magento and Google, centralize and automate inventory and order management processes with catalog and inventory syncing, order management, and business analytics tools. Offering a simple, multi-channel solution, Zentail allows users to manage all product data, listings, inventory, orders and vendor details from a single, centralized platform.

Zentail’s SMART type system uses data mapping technology to categorize products automatically, while catalog and inventory syncing technology ensures product data is current and accurate on all channels. Automated order management and FBA, 3PL and WMS integrations enable users to route orders directly to their warehouse, FBA (Fulfillment by Amazon) or 3PL (third-party logistics) system. Multi-warehouse inventory and routing technology allows users to sync inventory and route orders to multiple warehouses.

Other Zentail features include automatic competitive repricing, kitting, channel overrides, aliases, and business analytics. These features allow users to re-price products competitively, sync inventory for products with multiple SKUs and different attributes, plus organize kits to stay up-to-date on inventory and cost automatically. Channel overrides enable users to send different values for prices, titles, or descriptions to different sales channels, while business analytics aim to give users actionable insight into business performance and profitability.
www.zentail.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Zentail screenshot: See detailed analytics by channel, groupings, category, SKU, and moreGetting Started with Zentail! [Sell on Jet.com, Walmart]Zentail screenshot: Automatically categorize products and give optimized data for each channelZentail screenshot: Control pricing on all channelsZentail screenshot: Centrally manage all orders and ship from any warehouseZentail screenshot:  Manage inventory quantity, cost and bin locationsZentail screenshot: Gain actionable insight into business performance from the Zentail dashboard

Zentail reviews

Excellent
9

Very good
0
Average
1

Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  4.8
  4.7
  5.0
Ken McCombs III

Zentail's software has helped my business easily grow in the marketplaces.

Used daily for 2+ years
Reviewed 2017-12-01
Review Source: Capterra

Pros
Ease of use. Creating listings and posting to all the web sites could not be easier. Managing selling prices by using the dynamic re-pricer is great. Zentail worked closely with me to customize an order export file that works perfect within my business model. Customer service is always friendly, eager to help and thorough. Zentail's knowledge of google ppc is exceptional, I give them a daily budget, they work it, I get sales with an excellent conversion rate. Bulk updating prices is a breeze with the import/export feature. Managing real time inventory is as easy as pie using the import feature. Smart Re Order is a great feature to help forecasting proper inventory levels. The success dashboard is a great tool to help manage products on all the websites. The Analytics tool is great to see what products are hot and what are not, what is making money and what is not. Managing web site settings is a nice tool. Managing users is easy.

Cons
Would like to have a better picture manager. Would like the ability to move pictures around in different order. Would like to have a cropping, image contrast/brightness tool. If a user puts an image as the main image then decides to change or move it or take image 2 and move to image 3 you must delete the images and start over. Description writing/formatting could use some work . Would like to see Zentail integrate with shiprush. Would like to see a itemized end of month invoice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rob Giannino

I own and run a media company

Used daily for less than 6 months
Reviewed 2017-12-03
Review Source: Capterra

My client double their eCommerce sales in 30 days after installing the Zentail software.

Pros
Zentail allows my clients, with the click of a few buttons, to post their products across many different eCommerce channels. What previously would take hours now has been shortened down to minutes. The best part is when a client recently installed the Zentail software, they saw their online sales double in 30 days. I am very impressed not only with the ease of use but the ease of getting up and running. The staff is awesome to work with. With a couple of conference webinars, we were fully installed across multiple sales channels. I did my research and found several options in the multi-channel market but kept coming back to Zentail. I am glad I did because it could not have worked out better.

Cons
No cons about Zentail itself but just from the perspective of going from posting in each individual channel one at a time and monitoring your inventory one product and one channel at a time, going to a multi-channel solution will take some forethought and effort to get all your products that are posted across various channels posted into one location, Zentail. Each channel has its own way of doing things, so you have to be prepared to walk through making things uniform. Fortunately, the Zentail software is friendly to this and the on-boarding team is amazing at walking you through the steps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steven Wentz

The more I use the more I like it. And their team is very helpful.

Used daily for 1-2 years
Reviewed 2017-12-02
Review Source: Capterra

You get to work with a fantastic team that is there to help you every step of the way. I can see how sales are going, what parts we are selling the most of, and most importantly - I have access to all orders that are placed. Lastly, I can view parts on every site using the software.

Pros
I can go straight from Zentail to the order page that I am working on. Can cancel directly on Zentail and they cancel the order for me. Allows me to search orders using username, part numbers, customer name, email address, etc Can update listings for all sites directly on Zentail

Cons
At first it seems like a lot. I know for my team, the new guys struggle to feel comfortable with the software. Maybe an instructional video for new users?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Very promising tool, with a few critical setbacks.

Used weekly for 6-12 months
Reviewed 2018-04-17
Review Source: Capterra

It was a great tool to help us understand how multi-channel fulfillment tools in general work as it tries to simplify everything to the lowest level it can. However, it caused a lot of issues with Jet and plummeted that marketplace. Constant uphill battle with that marketplace using this tool.

Pros
The tool appears to work quite well. You create one product, fill it with as much information as you can, and zentail goes to work publishing your product in as many marketplaces as you want (or can afford as some are paid). The support team is phenomenal. Have an issue? Generally they'll get back to you within an hour (during business hours). Ability to over-ride certain fields and forms depending on the marketplace you're looking into.

Cons
- Override ability is quite limited. We had a problem with Jet that didn't let us publish our own 1 year warranty as a bullet point. Zentail cannot override bullet point features. So either ALL our marketplaces had to remove the warranty benefit, or we had to let go of Jet as a marketplace. This is one of the reasons we decided to move away. - Tool has very vague warnings and errors that require CONSTANT back and forth with support team. I didn't really understand many of the issues because the errors were in developer gibberish most the time. - Very expensive for what it does. As of the time we left, we were paying and didn't feel like our business was getting the benefit. For sellers with massive SKU lists this tool is probably really useful to you. We only have about 8 unique SKU's.

Response from HD Trade Services


Dear reviewer,

Thank you for your thoughtful review of our product at Zentail. We appreciate your detailed feedback on both the pros and cons of our software.

To address your concerns in the cons section of the review, our team is actively working on improving overrides and error communication.

If the opportunity arises, we would love to have you back as a customer on an updated and even-better Zentail.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

Easy To Use

Used daily for 1-2 years
Reviewed 2017-12-01
Review Source: Capterra

Pros
Clean and clear UI. The software has all of the functionality that I need to manage my multi-channel marketplaces. The Zentail support team is super responsive and a pleasure to work with. Most importantly, the management team has many years of seller experience, which directly affects how the software is managed from the clients perspective.

Cons
As of December 2017 they do not integrate with Walmart 1P (direct supplier). However, I believe this feature will be released in Q1 2018

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Zentail pricing

Pricing options
Subscription
View Pricing Plans

Contact Zentail directly for detailed pricing information.

Zentail features

API
Activity Dashboard
Automatic Notifications
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Electronic Payments
Product Catalog
Reporting & Statistics
Search Functionality
Third Party Integration
eCommerce Integration
eCommerce Management

Access Control (67 other apps)
Custom Forms (75 other apps)
Drag & Drop Interface (101 other apps)
Social Media Integration (67 other apps)
Template Management (66 other apps)
Website Management (65 other apps)

Additional information for Zentail

Key features of Zentail

  • Inventory overview
  • Back order management
  • Merchandise planning
  • Retail analytics
  • Primary location picking
  • Product configurator
  • Channel analytics
  • Reseller management
  • Kitting
  • Fulfillment management
  • Catalog & inventory syncing
  • SMART types
  • Automatic competitive repricing
  • Channel overrides
  • Filtering
  • Data mapping
  • Data synchronization
  • Catalog management
  • Search functionality
  • FBA, 3PL & WMS integrations
  • Purchasing
  • Multi-warehouse routing
  • Product categorizing
  • Product data management
  • Barcode scanning
  • Pricing management
  • Multi-warehouse inventory
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Benefits

Users can manage products listed on multiple ecommerce channels, including Amazon, eBay, Walmart, Jet, Shopify, BigCommerce, Magento, Google, and more, from a simple, centralized platform.

Zentail’s SMART type system allows users to create and categorize products automatically with product data mapping technology.

Catalog and inventory syncing technology allows users to publish and update product data on multiple eCommerce channels simultaneously.

FBA (Fulfillment by Amazon), 3PL (third-party logistics) and WMS (warehouse management system) integrations allow users to manage order routing automatically.

Business analytics tools help provide users with actionable data from which to make informed business decisions.