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NinjaOne
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified endpoint management & IT automation platform
Table of Contents
NinjaOne - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
NinjaOne overview
Based on 282 verified user reviews
What is NinjaOne?
By industry, NinjaOne reviewers are most commonly professionals in information technology and services (47%). The most frequent use case cited by reviewers is IT management (59%).
What do users say about NinjaOne pricing?
Most users consider NinjaOne to deliver strong value for money, citing transparent pricing, competitive rates, and useful bundled integrations. Some reviewers feel costs can be higher for smaller MSPs, and a few mention initial pricing confusion.
Starting price
Pros & Cons
Customer Support
Remote Management
Task Automation
Integrations
NinjaOne’s user interface
NinjaOne pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about NinjaOne?
By industry, NinjaOne reviewers are most commonly professionals in information technology and services (47%). The most frequent use case cited by reviewers is IT management (59%).
Select to learn more
Who uses NinjaOne?
Based on 282 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
NinjaOne's key features
Most critical features, based on insights from NinjaOne users:
All NinjaOne features
Features rating:
NinjaOne awards
NinjaOne alternatives
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NinjaOne pricing
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User opinions about NinjaOne price and value
Value for money rating:
Of 30 reviews that provide robust commentary on NinjaOne's price and value, 91% mention it in a positive light.
Most users consider NinjaOne to offer strong value for money, highlighting its transparent and straightforward pricing, competitive rates compared to other RMM tools, and the inclusion of valuable integrations and bundled third-party licenses at reasonable prices. They appreciate the absence of long-term contracts and find the platform affordable, scalable, and cost-effective for all-in-one IT management. Some reviewers feel the price can be higher for smaller MSPs or endpoint-heavy environments, and a few mention initial confusion or lack of price transparency, but most indicate the benefits and functionality justify the cost.
, and
To see what individual users think of NinjaOne's cost and value, check out the review excerpts below.
Anthony R.
IT Manager
Divaldo C.
CEO
NinjaOne integrations (47)
Integrations rated by users
We looked at 282 user reviews to identify which products are mentioned as NinjaOne integrations and how users feel about them.
Integration rating: 4.3 (7)
“TeamViewer is relied upon as out backup remote agent. Deploying via Ninja is quick and easy. ”
“Teamviewer's integration with Ninja allows me to quickly offer my clients remote support.”
Andrew M.
Technician
Integration rating: 4.1 (7)
“The PSA is where we do our scheduling/ticketing so receiving alerts from Ninja is critical to our business”
“Ticketing and config syncing works exceptionally well, and can be customized to fit your needs.”
Travis B.
Solutions Engineer
Integration rating: 4.4 (12)
“Was supposed to be their big AV software but fell flat, waited a year and the best i got was a link.”
Robert S.
Director of Information Assurance
Integration rating: 3.6 (7)
“Configuration synchronization is important for our documentation purposes and the information is detailed well.”
Lorenzo K.
Security Project Engineer
Integration rating: 4.4 (5)
“Being able to offer EDR software to our smaller clients is a game-changer for them. Some of our smaller clients do not have the minimums to be able to have this caliber of software.”
Eric K.
Owner
Integration rating: 5.0 (4)
“The integration between Halo and Ninja and critical to our productivity and overall operations as an MSP. ”
Andrew M.
Technician
Integration rating: 5.0 (3)
“This is our primary connection tool, and the integration has been seamless and reliable.”
Lorenzo K.
Security Project Engineer
Integration rating: 2.0 (1)
“I tink limited by RepairShopr, would love to see the ability to bill off accurate endpoint data.”
Anthony C.
Partner
Integration rating: 4.0 (2)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
NinjaOne customer support
What do users say about NinjaOne customer support?
Customer support rating:
We analyzed 39 verified user reviews to identify positive and negative aspects of NinjaOne customer support.
A significant portion of users highlight NinjaOne's fast, responsive, and knowledgeable customer support team.
Widespread user sentiment praises the ease of contacting support and the helpfulness of staff in resolving issues.
Broad user base appreciates the availability of regional support and active community resources like the Dojo forum.
Support options
Training options
To see what individual users say about NinjaOne's customer support, check out the review snippets below.
“The exceptional customer support ensured that I received prompt assistance whenever required. Although the limited integration options were a drawback, the core functionalities provided by NinjaOne met my needs.”
Marek T.
CEO
“They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support.”
Asher O.
CTO
“So far they've been so helpful, every time i call the helpdesk they are able to address the issue and help me reach my goal, our sales rep.”
Cesar L.
Helpdesk Senior Technitian
NinjaOne FAQs
NinjaOne has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is NinjaOne used for?
NinjaOne is a unified IT management platform that consolidates endpoint management, patch automation, backup, security and remote support capabilities into a single console. The platform addresses tool sprawl by replacing disparate solutions with a centralized system that provides comprehensive visibility and control across all devices including Windows, Mac, Linux and mobile endpoints. NinjaOne serves enterprise IT teams and managed service providers across industry sectors such as technology, healthcare, government, education and financial services. The platform reduces complexity while enhancing operational efficiency and security posture. The platform delivers comprehensive endpoint management through a cloud native architecture that requires no on premises infrastructure. Core functionality includes real time monitoring and management of endpoints via a centralized dashboard with customizable alerts and notifications. Cross platform support and automated task execution streamline routine operations. Patch management leverages artificial intelligence to accelerate vulnerability remediation while preventing problematic updates with customizable scheduling, testing workflows and detailed compliance reporting. Backup and disaster recovery features provide cloud based protection for endpoints, servers and software as a service applications with file level and image based backup options, automated scheduling, encryption and monitoring. Integrated remote access functionality offers single click connectivity, multi monitor support, file transfer capabilities and cross operating system compatibility to facilitate troubleshooting without disrupting end users. Mobile device management extends control to Android and Apple devices with fast enrollment, policy based configuration, remote wipe and lock functions and application deployment. Asset management capabilities include real time hardware and software inventory tracking, device lifecycle management, license monitoring and warranty tracking. The service desk module incorporates integrated ticketing with customizable workflows, service level agreement tracking, email to ticket conversion and knowledge base integration. Additional automation features support custom scripting, pre built templates and scheduled as well as event triggered workflows. Software deployment functionality enables silent installation and uninstallation across multiple devices concurrently. NinjaOne integrates with third party tools through a comprehensive application programming interface and pre configured connectors for solutions such as CrowdStrike, SentinelOne and Halo PSA to synchronize data and automate workflows across the existing IT ecosystem. Multi tenancy support allows management of multiple clients or business units from a single dashboard with role based access controls tailored to different user roles. Security features include endpoint security monitoring, antivirus and anti malware integration, role based access control and two factor authentication together with data encryption to safeguard information. The platform maintains compliance certifications under Federal Risk and Authorization Management Program Moderate revision five, Service Organization Control two, Government Risk and Authorization Management Program and ISO twenty seven thousand one standards to meet stringent security and regulatory requirements.
Q. What are the benefits of using NinjaOne?
Q. What languages does NinjaOne support?
NinjaOne supports the following languages:
Danish, Dutch, English, French, German, Italian, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish
Q. Does NinjaOne support mobile devices?
NinjaOne supports the following devices:
Android, iPad, iPhone
Q. Does NinjaOne offer an API?
Yes, NinjaOne has an API available for use.
Q. What level of support does NinjaOne offer?
NinjaOne offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
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