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Clickatell Logo

The Global Leader in Chat Commerce

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Clickatell - 2026 Pricing, Features, Reviews & Alternatives

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Clickatell overview

What is Clickatell?

Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle.

Key benefits of using Clickatell

Chat commerce turns conversations into conversion.

Clickatell gives brands a competitive advantage to create an innovative chat experience.

The next big thing in digital commerce is chat commerce.

Chat is the way people communicate. Chat commerce is the way people do business in chat.

Our Chat Commerce Platform allows consumers to manage their daily lives and transact with businesses in chat.

Chat commerce encompasses the full consumer lifecycle to discover and explore products, ask questions, make transactions, and engage with a brand.

Chat Commerce Platform for everyday conversations, engagement, and transactions.

Future-proof your digital commerce strategy with chat commerce.

Starting price

Free

Alternatives

with better value for money

Clickatell’s user interface

Ease of use rating:

Clickatell reviews

Overall rating

4.3

/5

15

Positive reviews

80

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.64/10
Rating distribution

5

4

3

2

1

10

2

2

0

1

Pros
“Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes.”
ER

Erin R.

Account Manager

“Easy to run and certainly helps the development of my business ... because communication is the most important thing in getting customers.”
im

isci m.

PNS

“In our 10+ years with Clickatell, the overall experience was amazing.”
FH

Farhan H.

CTO

Cons
“There are a small number of failed messages; there is limited detail about the reasons for this.”
NG

Nigel G.

Programme Management Office Manager

“We are being charged for text messages that our customers aren't receiving.”
KL

Kristy L.

Owner

“Click a tell is what is provided by the CMS. It was hard to set up, difficult to communicate as it’s US & the platform hard to navigate.”
LM

Liz M.

Human Resources

Who uses Clickatell?

Based on 15 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Education Management
Information Technology and Services
Retail
Computer Software
Others

Use cases

Customer Communications Management
Customer Engagement
Customer Service
SMS Marketing
Conversational AI Platform

Clickatell's key features

Most critical features, based on insights from Clickatell users:

Multi-Channel communication
Workflow management
Reporting/Analytics
Alerts/Escalation
Mobile keywords
Knowledge base management

All Clickatell features

Features rating:

2-Way messaging
Performance metrics
SMS messaging
Shortcodes
Access controls/permissions
Multi-Channel management
Personalization
Pre-Configured bot
Proactive chat
Real-Time analytics
Real-time consumer-facing chat
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Reporting & statistics
Search/Filter
Sentiment analysis
Social media integration
Tagging
Third-Party integrations
Transcripts/Chat history
Transfers/Routing
Widgets
Activity dashboard
Activity tracking
Alerts/Notifications
API
Automated routing
Autoresponders
Campaign Segmentation
Canned responses
Chat Transcript
Chat/Messaging
Chatbot
Configurable workflow
Contact database
Customer engagement
Customer history
Customizable branding
Drag & drop
Engagement tracking
File sharing
Geotargeting
Live chat
Mobile access

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Clickatell pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Clickatell price and value

Value for money rating:

To see what individual users think of Clickatell's price and value, check out the review snippets below.

“Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes.”
ER

Erin R.

Account Manager

“Easy to run and certainly helps the development of my business ... because communication is the most important thing in getting customers.”
im

isci m.

PNS

Clickatell support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

Documentation
Videos

Clickatell FAQs

Q. What type of pricing plans does Clickatell offer?

Clickatell has the following pricing plans:
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Clickatell?

Clickatell has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Clickatell support?

Clickatell supports the following languages:
English


Q. Does Clickatell offer an API?

Yes, Clickatell has an API available for use.


Q. What level of support does Clickatell offer?

Clickatell offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

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