App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Crisp
5
101
4
36
3
6
2
0
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one multi-channel solution for customer messaging
Table of Contents
Is this product right for your business?
Find out with a
Crisp - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Crisp overview
Based on 147 verified user reviews
What is Crisp?
By industry, Crisp reviewers are most commonly professionals in computer software (23%). The most frequent use case for Crisp cited by reviewers is live chat (82% of reviewers).
What do users say about Crisp pricing?
Most users consider Crisp’s pricing affordable and appreciate the generous free trial and free tier. Reviewers indicate paid plans offer robust features at a reasonable cost. Some reviewers feel price increases steeply with higher usage, and users report limited message history on the free plan.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Knowledge Base
Chat Bot
Bugs and Issues
Crisp’s user interface
Crisp review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about Crisp?
Reviewers indicate Crisp offers flexible customer support, seamless live chat across multiple channels, and easy integration with tools like Slack and WordPress. They find the platform user-friendly, with straightforward pricing and a generous free tier, and appreciate quick implementation and attractive design. They value features such as chatbots, analytics, and collaborative inboxes for team efficiency. Some note that customer support is responsive and helpful when resolving issues.
Users report occasional bugs, limited customization in lower plans, and challenges with certain integrations. They mention the interface can feel cluttered and some advanced features require a learning curve. They feel pricing increases steeply for larger teams.
Select to learn more
Who uses Crisp?
Based on 147 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Crisp's key features
Most critical features, based on insights from Crisp users:
All Crisp features
Features rating:
Crisp alternatives
Crisp
Starting from
45
Per month
Slack
Starting from
8.75
/user
Per month
Zoho Desk
Starting from
9
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Crisp pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Custom Onboarding
- Dedicated Features
- Personalized Slas
User opinions about Crisp price and value
Value for money rating:
Of 44 reviews that provide robust commentary on Crisp's price and value, mention it in a positive light.
Most users consider Crisp’s pricing affordable and appreciate the generous free trial and free tier, which include core functionalities suitable for small businesses and startups. Reviewers indicate that the paid plans offer robust features and customization options at a reasonable cost compared to competitors. Some users say the free plan covers most needs, while upgrade options provide good value. However, some reviewers feel the price increases steeply with higher usage or advanced features, and they find the jump between plans significant. Users report limited message history on the free plan and occasional upsell prompts for premium features.
, and
Crisp integrations (29)
Integrations rated by users
We looked at 147 user reviews to identify which products are mentioned as Crisp integrations and how users feel about them.
Integration rating: 5.0 (6)
Integration rating: 4.4 (6)
“Integrate and half the work”
Jamie P.
Designer
Integration rating: 4.4 (5)
“Shopify integration is critical for our current store because fulfillment needs to be fast, accurate, and reliable. My experience with ShipStation by that point was already frustrating, and I ultimately moved away from it instead of trusting it as ou”
Jonathan S.
Founder
Integration rating: 4.0 (4)
“Telegram is also a fantastic messaging platform”
Kim M.
Financial Manager
Integration rating: 4.3 (4)
“Let the team know when there are responses from a form in less than a few seconds.”
Zeahlot L.
Founder and CEO
Integration rating: 4.3 (4)
“It lets us link fundraising directly from social content where our supporters already are.”
Deanne B.
Social Impact And Fundraising Manager
Crisp customer support
What do users say about Crisp customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Crisp customer support.
Widespread user sentiment highlights the support team's fast, friendly, and effective responses to issues and questions.
A significant portion of users value the team's willingness to go above and beyond, including offering calls, discounts, and 24/7 help.
A small group of reviewers report difficulties getting live calls or persistent help, sometimes leading to frustration with support quality.
Support options
Training options
To see what individual users say about Crisp's customer support, check out the review snippets below.
“The Crisp support team's rapid responsiveness stands out, enhancing my ability to get quick answers.”
Latisha K.
Sales support specialist
“For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires.”
Leandi M.
Product Manager and Conversational AI
“Hard to set up automation - also, when trying to figure out, and support team answers just in screenshots, we asked for a 10 min call almost 5 times and been rejected,I understand it takes more time, and I also understand the need to give support in a low budget, but you have to maintain quality.”
Barak B.
Manager
“This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support.”
Alex B.
Founder
Crisp FAQs
Crisp has the following typical customers:
Small Business, Freelancers
These products have better value for money
Q. What is Crisp used for?
Crisp is a an all-in-one multi-channel customers platform for interacting with customers and improving customer satisfaction. From sales to customer support, Crisp helps keep the workflow simple. Users can add teammates to support chat and email, all from a single user interface. With Crisp, users can see what visitors are typing in real time, allowing them to respond with the right information in little to no time. Teams can reply to all inbound queries from Crisp Live Chat, email, messenger, Twitter, and SMS. Messaging features include bots, mentions, notes, video and audio chat, canned responses, file sharing and emojis. Crisp's MagicMap provides an accurate count of active users on a map. MagicBrowse gives users a view of the visitor’s screen, helping to close more deals and resolve more support tickets. With Live Assist, users can grant agents temporary control in order to resolve issues directly, and developers can benefit from the Live Debug feature to fix bugs on the go. The Crisp CRM allows users to manage, edit and export all users and leads information, from conversations, social networks, company information, phone number, and more. Crisp Campaigns allows companies to onboard, engage and retarget customers, as well as send personal emails to users segments and follow open-rates using advanced targeting options. Simply build in-chat and email sequences straight from Crisp. The Crisp Knowledge Base allows customers support team to rely on existing content to better serve their customers and easily link content to customers questions. You can build multi language helpdesk to better serve your customers on an international level. Crisp also offer many more features to help small and medium size companies to better serve their customers. Don't hesitate anymore, just give it a try as it's free for 14 days with no credit card!
Q. Does Crisp support mobile devices?
Crisp supports the following devices:
iPad, Android, iPhone
Q. What level of support does Crisp offer?
Crisp offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat
