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InfoFlo Logo

HIPAA compaliant case management software

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Table of Contents

InfoFlo - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

InfoFlo overview

What is InfoFlo?

InfoFlo Nonprofit delivers a secure, scalable, and fully HIPAA-compliant case management solution designed to help organizations operate more efficiently. Gain a comprehensive 360° view of every client and case through a unified, intuitive dashboard.

Seamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools. Generate custom, data-driven reports to strengthen your grant proposals and demonstrate measurable outcomes and easily export these reports to Excel or CSV.

With InfoFlo Nonprofit, your organization benefits from a fully customized, cost-effective system built to align with your unique workflows and compliance requirements—empowering your team to focus on impact, not administration.

Starting price

20per user /
per month
view pricing plans
try for free

InfoFlo’s user interface

Ease of use rating:

InfoFlo pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(3)
3-4(34)
5(60)

What do users say about InfoFlo?

This CRM option from Infoflo Solutions is perfect for those looking for a simple solution with opportunities to be a robust as you want it to be.

Select to learn more


Who uses InfoFlo?

Based on 97 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Retail
Accounting
Publishing
Leisure, Travel & Tourism
Others

Use cases

CRM
Contact Management
Call Center
Telephony
Sales Tracking

InfoFlo's key features

Most critical features, based on insights from InfoFlo users:

Reporting & statistics
Document management
Scheduling

All InfoFlo features

Features rating:

Access controls/permissions
Accounting integration
Activity dashboard
Activity tracking
Ad hoc reporting
Administrative Reporting
Alerts/Escalation
Alerts/Notifications
API
Appointment management
Appointment scheduling
Archiving & retention
Assessment management
Asset lifecycle management
Attendance management
Auto-Dialer
Automatic call distribution
Billing & invoicing
Blended call center
By-Extension reporting
Calendar management
Calendar/Reminder system
Calendar sync
Call center management
Call duration
Caller id
Call logging
Call monitoring
Call recording
Call routing
Call tagging
Call Volume
Campaign management
Campaign segmentation
Case management
Case notes
Certification & licensing
Child Welfare Management
Client management
Client portal
Collaboration tools
Committee management
Communication management
Compliance management
Computer telephony integration
Configurable workflow
Conflict management
Contact database
Contact management
Contract/License management
Conversion tracking
CRM
Customer database
Customer history
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Dashboard creation
Data import/export
Docket management
Document management
Document storage
Document templates
Donor management
Due date tracking
Email alerts
Email management
Email marketing
Email templates
Email tracking
Employee directory
Employee management
Event management
Expense tracking
File transfer
For accountants
For cpa firms
Forecasting
Forms management
For nonprofits
Goal setting/tracking
Grant management
Help desk management
HIPAA compliant
Inbound call center
Inbound reporting
Interaction tracking
Internal chat integration
Invoice management
Invoice processing
IVR
Keyword tracking
Knowledge base management
Lead management
Manual dialer
Marketing automation
Membership management
Mobile access
Multi-Location
Multiple Scripts
On-Demand recording
Opportunity management
Outbound call center
Outbound reporting
Phone Key Input
Predictive dialer
Program management
Progressive dialer
Progress reports
Progress tracking
Project management
Project time tracking
Prospecting tools
Queue management
Quotes/Estimates
Real-Time notifications
Real-Time reporting
Recording
Records management
Referral management
Referral tracking
Registration management
Relationship Tracking
Reminders
Reporting/Analytics
Reporting & statistics
Ring Groups
Role-Based permissions
Sales pipeline management
Scheduled recording
Scheduling
Search
Search/Filter
Segmentation
Self service portal
Shared contacts
SIP trunking
Social media integration
SSL security
Status tracking
Summary Reports
Survey/Poll management
Task management
Task scheduling
Team Assignments
Territory management
Text to speech
Third-Party integrations
Timer
Time tracking
Training management
Trust accounting
Unattended call management
Unified communications
Video conferencing
Virtual Call Center
Virtual Extensions
Voice Customization
Voice mail
VoIP
VoIP connection
Volunteer management
Web forms
Website integration
Who answered log
Workflow management

InfoFlo alternatives

InfoFlo logo
visit website

Starting from

20

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Ringover logo

Starting from

29

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Convoso logo

Starting from

90

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

25

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

InfoFlo pricing

Value for money rating:

Starting from

20

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range
view pricing plans
start trial

User opinions about InfoFlo price and value

Value for money rating:

To see what individual users think of InfoFlo's price and value, check out the review snippets below.

“There are occasional errors like freezes and error messages, especially when there are many active tasks or data, but restarting the application fixes everything, although it does interrupt my workflow.”
CM

Colton M.

Senior Human Resources Recruiter

“I love InfoFlo and all of its features!”
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Stephanie F.

Print Shop

InfoFlo integrations (8)

Integrations rated by users

We looked at 97 user reviews to identify which products are mentioned as InfoFlo integrations and how users feel about them.

Integration rating: 5.0 (1)

WhatsApp logo
WhatsApp

Integration rating: 5.0 (1)

Control room management of panic alarms

Verified reviewer profile picture

Marizel J.

General Manager

Gmail logo
Gmail

Integration rating: 4.0 (1)

Integration rating: 1.0 (1)

I need my statuses updated when I am in meetings

DL

Dorle L.

Global Payroll Administrator

InfoFlo customer support

What do users say about InfoFlo customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of InfoFlo customer support.

A number of users highlight InfoFlo's fast, motivated, and friendly support team that resolves issues quickly, even across time zones.

A subset of reviewers report unclear support ticket procedures and frustration with paid support for technical issues or remote assistance.

Support options

Faqs/forum
Knowledge base
Email/help desk
Chat
Phone support

Training options

In person
Documentation
Live online
Videos
Webinars

To see what individual users say about InfoFlo's customer support, check out the review snippets below.

“Its is an excellent CRM to optimize your customer service and organizational efficiency.”

OO

Owen O.

Owner

“There is no support offered at all.”

SG

Sandra G.

President

InfoFlo FAQs

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