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Kipu
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Expert-designed software for better behavioral healthcare.
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Kipu - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Kipu overview
What is Kipu?
Kipu is an electronic medical records solution offering key features such as HIPAA compliance, EMR/EHR functionality, document management, and charting, among others.
Key benefits of using Kipu
The Kipu Platform
Kipu is the leading cloud-based solution tailored for multi-provider and enterprise-level behavioral and addiction treatment centers. Our comprehensive platform seamlessly integrates an EMR system, facilitating collaboration in managing health records, treatment plans, and scheduling. It also includes a robust CRM for enhancing marketing, referrals, and admissions, and an all-encompassing RCM system for streamlined billing processes.<br/><br/>Security is a paramount concern at Kipu. We ensure the highest level of data protection with our HITRUST certification, a testament to our commitment to security and excellence. With Kipu, prepare to elevate your facility’s productivity and deliver outstanding patient care.<br/><br/>Kipu EMR<br/>Trusted by the behavioral health community, Kipu EMR has managed over 3 million episodes of care. It simplifies workflows across the care continuum on a single, user-friendly platform, supporting the team to deliver optimal patient outcomes.<br/><br/>Features of Kipu EMR include comprehensive patient charting, scheduling, a patient portal, eligibility checks, outcomes tracking, detailed reporting and analytics, clinical and toxicology lab integration, medication management, seamless team communication, telehealth capabilities, and occupancy management. This suite of features is designed to enhance operational efficiency across your organization.<br/><br/>Kipu CRM<br/>Our CRM system, integral in admitting over 100,000 patients annually, bridges the crucial gap between patients seeking care and treatment centers. It’s crafted specifically for the nuances of behavioral health and addiction treatment, managing everything from referrals to admissions efficiently. Integrating with Kipu EMR, the CRM forms a unified platform that enhances outcomes by eliminating redundancies and errors, all while saving on consulting costs and the hassles of adapting generic systems.<br/><br/>Kipu RCM<br/>Annually handling nearly 800,000 claims, Kipu RCM safeguards your revenue and supports a sustainable financial base to serve more patients. Billing for behavioral health can be intricate and labor-intensive. Kipu RCM streamlines this with built-in workflows and payer specifics that cover the entire patient journey, from pre-admission to post-discharge. Automated processes and a powerful claims engine reduce manual workload, boost cash flow, and allow billing teams to concentrate on more strategic activities.<br/><br/>With Kipu, you are equipped with tools not just to manage but to transform your facility, ensuring both operational success and exceptional care delivery.
Who uses Kipu?
By industry, Kipu reviewers are most commonly professionals in mental health care (42%). The most frequent use case for Kipu cited by reviewers is substance abuse EMR (60% of reviewers).
Starting price
Pros & Cons
Navigation
Onboarding
Assistance
Documentation
Kipu’s user interface
Kipu pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.7
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Kipu?
Reviewers feel Kipu is highly user-friendly, organized, and easy to navigate, even for those new to EMR systems. They find the interface visually appealing, appreciate its customization options, and say documentation and note-taking are streamlined and efficient. Most indicate training is straightforward, with staff learning the system quickly and webinars supporting ongoing education. They report that client management and tracking are simple, with all necessary information easily accessible.
Users say customer support is responsive and helpful, though some mention occasional delays or limitations. They note Kipu’s adaptability for professional use, but mention occasional technical issues and wish for improved integration with other platforms.
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Who uses Kipu?
Based on 212 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Kipu's key features
GetApp's analysis of 60 verified user reviews collected between August 2023 and December 2024 identifies Kipu's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Kipu's HIPAA compliant capabilities. They highlight the ability to customize consents, designate access levels, and ensure client privacy. Users report that Kipu helps protect patient information, maintain confidentiality, and comply with Joint Commission and State requirements. They find it valuable for reducing paper filing and keeping records secure with password protection. Users indicate that Kipu's HIPAA compliance is essential for their work in mental health therapy and client care. Of the 35 Kipu users who gave detailed accounts of their use of HIPAA Compliant, 94% rated this feature as important or highly important.
Daniel H.
CEO
Yevette T.
Substance use disorder registered counselor
Reviewers indicate that Kipu's EMR/EHR capabilities are essential for their operations. They appreciate having all records in one place, which allows for easy cross-referencing and data sorting. Users report that Kipu provides safe storage for documents and facilitates the creation of new forms. They find it easy to navigate, add information, and transfer medical records. Reviewers also mention the helpful support from the Kipu team and the importance of EMR/EHR for client safety and up-to-date medical rosters. Of the 25 Kipu users who gave detailed accounts of their use of EMR/EHR, 92% rated this feature as important or highly important.
See related user reviews
Lucas P.
Director of Operations
Patrck M.
Social Worker
Users report that Kipu's document management capabilities are user-friendly and efficient. They appreciate the ease of creating, finding, and uploading documents. Reviewers highlight the ability to manage compliance documentation and track client schedules. They find the system easy to access, edit, and scan documents. Users indicate that Kipu's document management supports compliance and facilitates the documentation process, making it simpler than other systems they have used. Of the 25 Kipu users who gave detailed accounts of their use of Document Management, 88% rated this feature as important or highly important.
See related user reviews
Hassam N.
operations manager
kathy s.
Compliance Officer
Reviewers highlight Kipu's charting capabilities as easy to use and efficient. They appreciate the ability to document client information accurately and access charts easily. Users report that Kipu supports daily charting for nurses and clinicians, meeting JC/State requirements. They find the system robust, with continuous improvements and logical audit processes. Reviewers also mention the elimination of paper records and the overall ease of use compared to other EMR systems. Of the 24 Kipu users who gave detailed accounts of their use of Charting, 88% rated this feature as important or highly important.
See related user reviews
taylor s.
Counselors Assistant
Glenn W.
Clinical Therapist
All Kipu features
Features rating:
Kipu awards
Kipu alternatives
Kipu
Starting from
No pricing info
CarePaths EHR
Starting from
10
Per month
Valant EHR Suite
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CharmHealth
Starting from
25
Per month
Kipu integrations (17)
Integrations rated by users
We looked at 212 user reviews to identify which products are mentioned as Kipu integrations and how users feel about them.
Integration rating: 5.0 (1)
Kipu customer support
What do users say about Kipu customer support?
Customer support rating:
We analyzed 21 verified user reviews to identify positive and negative aspects of Kipu customer support.
Widespread user sentiment highlights fast, helpful, and personable customer support that resolves issues quickly.
A significant portion of users praise the ease of contacting support and the team's responsiveness to questions and concerns.
A minority of users report frustration with ticket-only support, slow resolution times, and limited phone access.
Certain users mention inconsistent support hours and delays in resolving technical issues.
Support options
Training options
To see what individual users say about Kipu's customer support, check out the review snippets below.
“Any times that the organization has had questions or concerns we have been able to get ahold of support and have the issues resolved quickly. ”
John J.
Clinical Director
“Every time I have called Kipu to get an issue resolved the support team has been beyond helpful and always lead me towards a resolution of the issue.”
Andrew W.
Men's Residential Director
“Kipu doesn't do this - Calendar will suddenly stop working and won't allow me to push buttons or choose time of service without reloading the whole program.-terrible customer service: you have to write tickets for every problem and cannot talk on the phone to a person.”
Rachel G.
Therapist
Kipu FAQs
Kipu has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What is Kipu used for?
The Kipu Platform Kipu is the leading cloud-based solution tailored for multi-provider and enterprise-level behavioral and addiction treatment centers. Our comprehensive platform seamlessly integrates an EMR system, facilitating collaboration in managing health records, treatment plans, and scheduling. It also includes a robust CRM for enhancing marketing, referrals, and admissions, and an all-encompassing RCM system for streamlined billing processes. Security is a paramount concern at Kipu. We ensure the highest level of data protection with our HITRUST certification, a testament to our commitment to security and excellence. With Kipu, prepare to elevate your facility’s productivity and deliver outstanding patient care. Kipu EMR Trusted by the behavioral health community, Kipu EMR has managed over 3 million episodes of care. It simplifies workflows across the care continuum on a single, user-friendly platform, supporting the team to deliver optimal patient outcomes. Features of Kipu EMR include comprehensive patient charting, scheduling, a patient portal, eligibility checks, outcomes tracking, detailed reporting and analytics, clinical and toxicology lab integration, medication management, seamless team communication, telehealth capabilities, and occupancy management. This suite of features is designed to enhance operational efficiency across your organization. Kipu CRM Our CRM system, integral in admitting over 100,000 patients annually, bridges the crucial gap between patients seeking care and treatment centers. It’s crafted specifically for the nuances of behavioral health and addiction treatment, managing everything from referrals to admissions efficiently. Integrating with Kipu EMR, the CRM forms a unified platform that enhances outcomes by eliminating redundancies and errors, all while saving on consulting costs and the hassles of adapting generic systems. Kipu RCM Annually handling nearly 800,000 claims, Kipu RCM safeguards your revenue and supports a sustainable financial base to serve more patients. Billing for behavioral health can be intricate and labor-intensive. Kipu RCM streamlines this with built-in workflows and payer specifics that cover the entire patient journey, from pre-admission to post-discharge. Automated processes and a powerful claims engine reduce manual workload, boost cash flow, and allow billing teams to concentrate on more strategic activities. With Kipu, you are equipped with tools not just to manage but to transform your facility, ensuring both operational success and exceptional care delivery.
Q. What languages does Kipu support?
Kipu supports the following languages:
English
Q. Does Kipu offer an API?
Yes, Kipu has an API available for use.
Q. What other apps does Kipu integrate with?
Kipu integrates with the following applications:
Constant Contact, CallRail, Microsoft Outlook, CTM, Google Analytics 360, Formstack Forms, Gmail, LeadsBridge, Mailchimp, Twilio
Q. What level of support does Kipu offer?
Kipu offers the following support options:
24/7 (Live rep), Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk
