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UJET

Customer interaction & support platform with CRM integration

Table of Contents

Is this product right for your business?

Find out with a

UJET - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

UJET overview

What is UJET?

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.

Starting price

80 /
per year

Alternatives

with better value for money

Pros & Cons

Ease of Use

Customer Support

Queue Management

Call Management

Bugs and Issues

Agent Call Monitoring

UJET’s user interface

Ease of use rating:

4.6

(140)

UJET pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(43)

5(94)

What do users say about UJET?

What I like most in Ujet is that whenever there is upcoming call the Ujet will notify first what's Guest or Host calling and also there are a counting before the call start

Select to learn more

Who uses UJET?

Based on 140 verified user reviews.

Company size

Enterprises

Midsize Businesses

Small Businesses

Top industries

Consumer Services

Telecommunications

Outsourcing/Offshoring

Transportation/Trucking/Railroad

Others

Use cases

Call Center

Customer Support

Live Chat

Customer Service

Customer Experience

UJET's key features

Most critical features, based on insights from UJET users:

Call monitoring

5.0

(25)

Call routing

5.0

(8)

Call logging

4.9

(23)

Call recording

5.0

(22)

Reporting/Analytics

4.8

(18)

CRM

5.0

(2)

Queue management

5.0

(1)

All UJET features

Features rating:

4.6

(140)

Activity dashboard

5.0

(3)

Alerts/Escalation

4.6

(5)

API

(0)

Archiving & retention

(0)

Automated routing

5.0

(1)

Automatic call distribution

4.9

(15)

Automatic outbound dialer

(0)

Autoresponders

(0)

Blended call center

(0)

Call center management

4.9

(23)

Call conferencing

(0)

Call logging

4.9

(23)

Call monitoring

5.0

(25)

Call recording

5.0

(22)

Call routing

5.0

(8)

Call transfer

4.9

(11)

Canned responses

5.0

(1)

Chat/Messaging

4.8

(8)

Communication management

(0)

Computer telephony integration

4.9

(8)

CRM

5.0

(2)

Customer experience management

(0)

Customer history

(0)

Customer segmentation

(0)

Customizable branding

(0)

Dashboard

(0)

Feedback management

5.0

(1)

File sharing

(0)

File transfer

(0)

Forecasting

(0)

Geotargeting

(0)

Inbound call center

(0)

Interaction tracking

(0)

Interactive content

(0)

IVR

(0)

Knowledge base management

4.9

(8)

Knowledge management

(0)

Live chat

5.0

(6)

Manual dialer

(0)

Mobile access

4.6

(7)

Mobile app

(0)

Monitoring

(0)

Multi-Channel communication

4.5

(2)

Multi-Channel data collection

(0)

Multi-Channel management

(0)

Negative feedback management

5.0

(1)

On-Demand communications

(0)

On-Demand recording

(0)

Online voice transmission

(0)

Outbound call center

(0)

Personalization

(0)

Phone Key Input

(0)

Proactive chat

(0)

Queue management

5.0

(1)

Real-Time chat

(0)

Real-time consumer-facing chat

5.0

(5)

Real-Time reporting

5.0

(1)

Recording

(0)

Reporting/Analytics

4.8

(18)

Reporting & statistics

(0)

SSL security

(0)

Support ticket management

5.0

(10)

Survey/Poll management

5.0

(1)

Surveys & feedback

5.0

(1)

Text to speech

(0)

Transcripts/Chat history

(0)

Transfers/Routing

(0)

Voice Customization

(0)

Voice mail

5.0

(1)

VoIP

(0)

VoIP connection

5.0

(3)

Workforce management

(0)

UJET alternatives

UJET

4.6

(140)

Starting from

Per year

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.8

Customer Support

4.8

Ringover

4.7

(865)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

Convoso

4.5

(387)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.5

Customer Support

4.5

DialedIn CCaaS

4.8

(315)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.7

Customer Support

4.8

UJET pricing

Value for money rating:

4.8

(140)

Starting from

Per year

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about UJET price and value

Value for money rating:

4.8

(140)

To see what individual users think of UJET's price and value, check out the review snippets below.

“What I like most in Ujet is that whenever there is upcoming call the Ujet will notify first what's Guest or Host calling and also there are a counting before the call start”

Daryll J.

Customer Service Represenative

“In addition, it is helpful to be able to visualize the calls that are in the queue so we can take fast resolutions to run the department smoothly.”

Pamela S.

Agent