getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Chatbot Software with Help Desk Management (2026)

Last updated: April 2026

Filter results

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

20 software options

LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Read more about LiveAgent

Users also considered
Intercom logo
Category Leaders

AI-powered customer service with helpdesk

learn more
Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

learn more
Tidio is a customer support chatbot platform. Resolve issues, improve sales, and generate leads with rules-based chatbots (Flows) or offload your work on Lyro, Tidio's AI agent for customer service, to resolve up to 64% of all tickets without human intervention.

Read more about Tidio

Users also considered
Gladly logo

Cloud-based customer service platform

learn more
Gladly AI assistant Sidekick automates chat support with context-aware, on-brand responses—no integrations or dev work required.

Read more about Gladly

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern, AI customer service platform that offers chatbots for teams to deliver instant answers, reduce agent workload, and ensure 24/7 support for customers. Routine queries are automated, while the complex ones are smoothly handed off to support agents for more helpful responses.

Read more about Hiver

Users also considered
Tiledesk logo
Category Leaders

Build AI Agents with drag-and-drop. No code required.

learn more
Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.

Read more about Tiledesk

Users also considered
Kustomer logo

Modern Customer Service Software For Customer-First Brands

learn more
Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Read more about Kustomer

Users also considered
LiveHelpNow logo

Help desk and live chat solution for customer service

learn more
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.

Read more about LiveHelpNow

Users also considered
Sprinklr logo

Social media management, analytics & strategy planning.

learn more
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

Read more about Sprinklr

Users also considered
Sagicc logo

An intelligent customer service experience.

learn more
Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

Read more about Sagicc

Users also considered
Forethought logo

Empower your support team with AI.

learn more
Forethought is an advanced generative AI agent for customer support, uniquely trained on your data.

Read more about Forethought

Users also considered
Ochatbot logo

AI Chatbot for Ecommerce & Support. No Hallucinations, Free

learn more
Ochatbot, designed for ecommerce and support, provides proprietary scripted intent-based AI and generative AI, hallucination-free. Easy to install, For all website platforms, Free version available.

Read more about Ochatbot

Users also considered
inconnect logo

Make Contact. Do Business.

learn more
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

Read more about inconnect

Users also considered
Callbox logo

UCaaS, Cloud PBX, Contact Center, Omnichannel

learn more
Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

Read more about Callbox

Users also considered
Text App logo

AI-powered support platform for unified service

learn more
Empower your team with an AI-driven support platform that connects chat, ticketing, and analytics. Automate routine inquiries, respond instantly, and scale service quality without adding headcount.

Read more about Text App

Users also considered
Velaro logo

Driving business success through every conversation.

learn more
Automate customer interactions with AI chatbots. Use your knowledge base, documents, and URLs to deliver accurate responses. Combine automation with guided workflows to create structured, interactive conversations that handle simple and complex inquiries while keeping support consistent.

Read more about Velaro

Users also considered
CX Genie logo

Cloud-based and AI-enabled chatbot software

learn more
CX Genie is a cloud-based AI-powered chatbot software that automates customer support interactions on a unified platform.

Read more about CX Genie

Users also considered
BOTNATION AI logo
(0)

Artificial intelligence (AI)-based chatbot creation platform

learn more
BOTNATION AI is a cloud-based conversational AI solution designed to help businesses launch and manage chatbots for websites and Facebook pages. With the keyword recommendation engine, users can search and analyze keywords and phrases from customer interactions across multiple advertising campaigns.

Read more about BOTNATION AI

Users also considered
3C Plus logo
(0)

Call center software for managing telephony operations

learn more
3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

Read more about 3C Plus

Users also considered
Mobile Service Cloud logo
(0)

Mobile Service Cloud, for frictionless service experiences

learn more
Automate repetitive customer questions with a chatbot. It works 24/7, with a seamless handover to an agent if needed, and it's easy to build and manage - no coding required. Make service easier and faster for your customers and your Customer Service Team.

Read more about Mobile Service Cloud

Users also considered