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Top Rated Conversation Intelligence Software with Performance metrics - Page 3

Last updated: November 2026

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82 software options

Outreach logo

Cloud-based AI revenue workflow platform for GTM teams

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Outreach Conversation Intelligence, powered by AI-virtual assistant KaiaTM, allows reps to spend more time selling by assisting them during the conversation with in-the-moment content, automating action items, transcriptions and meeting summaries, reducing the need for manual work.

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Kapture CX logo

AI-native omnichannel CX platform for enterprises

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Cloud-based, AI-native omnichannel CX platform for large enterprises, unifying ticketing, self-service, and agent assist.

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QEval logo

Quality matters

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Etech QEval is a centralized solution ensuring that customers are treated with equal importance and the contact center has consistent and high CSAT.

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InMoment logo

Customer and employee experience management software

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InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.

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Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

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Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

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Dialpad Connect logo

The AI-native platform where conversations become action.

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Dialpad's Conversation Intelligence goes beyond transcripts, using Agentic AI to reason through voice and digital interactions and connect insights across every call. That intelligence compounds over time, governed by Dialpad's Guardian layer for secure, trusted action.

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Aircall logo

Cloud-based phone & AI comms for SMB & mid-market

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Aircall is a cloud-based customer communications platform unifying voice, SMS, and WhatsApp with AI conversation intelligence and 250+.

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FinDash logo
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Cloud-based financial dashboard for finance teams

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Cloud-based financial dashboard platform for finance teams, offering data visualization, real-time reporting, and KPI tracking.

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Teldrip Insights logo
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Conversation intelligence and call tracking software

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Teldrip Insights is an AI-based call tracking and conversation intelligence solution that transforms click-to-call functionality with advanced analytics and real-time data processing capabilities. The platform serves as a comprehensive solution for businesses seeking to optimize customer communications, enhance lead conversion rates, and gain actionable insights from call data.

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VivoChat logo
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AI powered customer support automation platform

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VivoChat is an AI-powered customer support platform that automates responses to customer inquiries across multiple channels. The platform trains on business knowledge bases including documentation, FAQs, and past conversations to handle repetitive support tickets. It operates across website chat, email, WhatsApp, Telegram, and Messenger, and includes an agent marketplace where businesses can install specialized AI agents for functions like billing, onboarding, and sales.

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SmartMinutes logo
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Cloud-based AI meeting minutes tool for all businesses

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Cloud-based AI tool that records, transcribes, and auto-generates structured meeting minutes with action item extraction.

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SquadStack logo
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Cloud-based telecalling outsourcing platform for India

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Cloud-based telecalling outsourcing platform combining trained callers, AI-powered quality monitoring, real-time analytics, and CRM.

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Call Audit & Intelligence Platform logo
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AI call scoring & agent coaching platform

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Zapbuild Call Audit & Intelligence Platform automatically transcribes and analyzes customer conversations across voice, video, and chat channels. The platform features automated quality assurance scoring, sentiment detection, compliance monitoring, and personalized coaching plans for agents based on call performance patterns.

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Blip logo
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Smart chat platform for digital channels

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Blip ofrece Conversation Intelligence para analizar y optimizar conversaciones en WhatsApp, Instagram, Messenger y webchat. Convierte interacciones en insights accionables sobre intención, etapa del journey y desempeño, mejorando conversión, resolución y calidad con analítica en tiempo real.

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Aria logo
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Call quality analytics and intelligence platform

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Aria is a call analytics platform that normalizes call outcomes and quality data across multiple call tracking systems. The software integrates with platforms like Ringba, Retreaver, and other call routing systems through webhooks and APIs to provide unified performance insights. It features AI-powered call quality analysis, automated call dispositioning, CRM integration, fraud detection signals, and customizable reporting dashboards for campaign optimization.

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Prodigal logo
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Turn Consumer Finance conversations into outcomes.

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Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.

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Valfred logo
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Cloud-based AI sales copilot for B2B teams

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Valfred is a cloud-based AI copilot for B2B sales teams that delivers real-time objection handling, battlecards, and case studies.

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Nivision logo
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AI conversation intelligence for call centers

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Conversation intelligence for call centers. Nivision transcribes, classifies and scores 100% of calls in 60+ languages with native-grade Hebrew, tracks sentiment across each conversation, alerts managers in real time, and pushes structured results back into the CRM.

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Sabato logo
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Managed enterprise voice AI infrastructure

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Sabato uses advanced LLMs to understand caller intent, not just keywords. It actively qualifies leads by asking targeted questions, determining urgency, and distinguishing sales from support. We turn messy audio into structured data, ensuring you know exactly why they called.

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MissNoCalls logo
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Conversational AI platform

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is a call center automation solution powered by advanced AI technology. It leverages natural language processing, machine learning, and predictive analytics to transform customer interactions, enhance efficiency, and boost satisfaction.

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Echo AI logo
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Generative AI based conversation intelligence platform

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Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

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Enumerate AI logo
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End-to-end qualitative research AI platform for enterprises

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Enumerate AI is an end-to-end qualitative research platform that runs studies from moderation through transcription, coding, and analysis. Insights teams and MR agencies run AI-moderated, human-moderated, and unmoderated research in 40+ languages, with every claim traced back to evidence.

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Rafiki AI logo
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Cloud-based sales intelligence platform for SME teams

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Cloud-based revenue intelligence platform for B2B sales teams, offering call recording, AI coaching, and deal analytics.

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Laivly logo
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Conversational AI platform for Contact Centers

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Laivly’s platform, Sidd enabled you to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction.

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Vozz logo
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Real-time AI coaching for sales conversations

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Vozz is a real-time conversation intelligence platform that provides AI-powered sales coaching during live calls. The software analyzes historical conversation data to deliver contextual guidance, helping sales representatives handle objections, ask relevant questions, and replicate successful behaviors while meetings are in progress. Vozz also automates post-call workflows by generating follow-up emails, meeting notes, and CRM updates.

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