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ITSM Software

Last updated: April 2026

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200 software options

SysAid logo

SysAid

AI-enabled ITSM platform for businesses of all sizes

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SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.

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Xurrent logo

Xurrent

Service Management for the Modern Enterprise

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Xurrent ITSM unifies ITSM, ESM, and ITOM on one platform with Sera AI and a native virtual agent included by default. Go live in about 5 weeks. Auto classify and route tickets, generate knowledge, and orchestrate workflows with low code. Secure, scalable, and easy to use.

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Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk.

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NinjaOne logo

NinjaOne

Unified endpoint management & IT automation platform

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NinjaOne is the leading unified IT management platform, providing a seamless, single-pane solution to manage endpoints and support end-users. Ninja features includes remote endpoint monitoring and management, patch management, ITAM, backup, documentation, service desk, and more all in one.

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Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

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Zendesk is the leading cloud based ITSM solution built with the CMDB concept at its core. Seamlessly combine critical assets such as information systems, on-premise information, self-service, and workflows in a single interface.

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Atera logo

Atera

Cloud and mobile-based IT management platform with AI

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Atera is the ultimate all-in-one remote monitoring tool suite for IT Departments. Includes everything you need and nothing you don't: Full RMM, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

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InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

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Use InvGate to manage your IT support with ticket management, SLAs, ITIL tools, workflow & approval automation, self-service, gamification, analytics and more.

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BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

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Vision Helpdesk logo

Vision Helpdesk

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

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PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more

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AlertOps logo

AlertOps

Incident & response management tool for IT & DevOps teams

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AlertOps is an incident & response management solution which helps NOC, ITOps, & DevOps teams manage & collaborate on critical issues. With real-time alerts, multi-tiered escalation & routing methods, AlertOps enables teams to highlight unique actions & address them immediately.

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Sunrise ITSM logo

Sunrise ITSM

Revolutionise your ITSM with our service desk software.

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With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

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Total Network Inventory logo

Total Network Inventory

PC audit and software inventory solution

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Total Network Inventory (TNI) is a solution for handling PC, Mac, Linux, and FreeBSD audit, reporting and software license management.

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Faveo Servicedesk logo

Faveo Servicedesk

(0)

IT service management & helpdesk solution

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Faveo ServiceDesk is an IT service management solution that delivers ITIL-based capabilities with integrated remote monitoring and management tools. The system provides a complete approach to IT service management, combining ticketing functionality with asset and configuration management, change control, and automation capabilities.

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ProProfs Help Desk logo

ProProfs Help Desk

Help desk and ticketing solution for customer service

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ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues.

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Fielder Agent logo

Fielder Agent

Cloud-based software for managing agents in the field.

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Fielder Agent is an application for the management and control of field agent assignments. The software operates based on the planning of optimal routes and the use of resources. It also facilitates the traceability of activities in real-time. It includes a web portal and mobile apps.

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Infraon IMS logo

Infraon IMS

Unified infrastructure monitoring software

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Infraon IMS boosts IT performance with real-time monitoring, analytics, automation, and compliance for seamless, efficient operations.
Opting for Infraon IMS/ITIM means simplifying, modernizing, and automating IT infrastructure management, enhancing user experiences, and ensuring compliance.

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Intelligent Service Management logo

Intelligent Service Management

Service desk & IT service management

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ISM is a ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management.

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BMC Helix ITSM logo

BMC Helix ITSM

IT service and IT asset management software

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BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.

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Bonder logo

Bonder

Instant Support

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Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees where it matters most: at the product.

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OfficeAmp logo

OfficeAmp

Office operations & issue management software on Slack.

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OfficeAmp is an office operations & issue management software for Slack which provides a central location from which to collect, manage & resolve workplace issues, as well as generally manage all employee requests & questions & office tasks within Slack in real time

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HappyFox Help Desk logo

HappyFox Help Desk

Helpdesk, customer support software

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HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

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AntMyERP logo

AntMyERP

ERP solution for managing administrative processes

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Ant My ERP is a cloud-based solution that helps businesses manage administrative operations related to inventory, enterprise resource planning (ERP), finance, and more. Features include attendance tracking, asset management, contract drafting, collaboration, timesheets, payroll processing & more.

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GLPI logo

GLPI

GLPI is an IT Service Management software.

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GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

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BigPanda logo

BigPanda

Autonomous Operations- Intelligent Automation for IT Ops

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BigPanda (bigpanda.io) Autonomous Operations platform helps IT Ops, NOC & DevOps teams detect, investigate and resolve IT incidents faster and more easily than ever before.

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Navvia logo

Navvia

(0)

Business process management solution

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Navvia Process Modeling Software provides process modeling and documentation tools to assess, design, and govern IT and business processes. Navvia supports quick and cost-effective design of workflows, user stories, and requirements to drive automation and digital transformation. The software includes process repository features for securely organizing and sharing processes across an organization.

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