Customer support was great and really helpful - [SENSITIVE CONTENT HIDDEN] went above and beyond to successfully help me several times, I do appreciate it.
Their support is also incredibly responsive and friendly, and their documentation is good. It's been really easy for me to teach myself the ins and outs of the product and get answers to my questions.
Good, support are brilliant. Often find the solution complicated, requiring research and dedication on how to set it up correctly.
It can suck up a lot of time just configuring and experimenting.
The inability to two-way integrate with Pivotal Tracker has proven extremely difficult in optimizing our workflow with our other teams (design, engineering etc.).
During the evaluation period I did not find any specific features that I dislike.