We used BrainCert to replace our previous whiteboard system that was based on Flash. BrainCert is leaps and bounds ahead of the competition we looked at and lets us reach clients who want to use their tablets to join sessions. I would recommend it to everyone.
The Virtual Whiteboard API made it easy to integrate BrainCert's whiteboard into our own tutoring system. The automatic session recording is incredible and a must-have feature for our one-on-one tutoring sessions to ensure quality control and safety. The whiteboard space also includes functionality to help users diagnose their connection and webcam/microphone issues which previously would come back to us in the form of support calls and emails. The whiteboard space itself worked amazingly on both PCs and tablets, has all the basic tools and more handy tools like Wolfram Alpha and YouTube that teachers could take advantage of.
As a developer, I noticed the API behaved unexpectedly in some places, but nothing particularly major. The whiteboard occasionally takes some time to upload PDFs, but this seems to have been improved in recent updates.
Likelihood to recommend: 10/10
It is a good product, and I am happy I am using BrainCert. As with anything, there are things for improvements. When having difficulty with some of the BrainCert functions eg Tests, Assessor/admin roles and Virtual class recording I emailed support and skyped the person who sold me the product. The reply to my questions is slow. This is frustrating because students are complaining about my college and the platform. It does not look professional. Waiting for answers for a couple of days is not good. I think I have contacted support about half a dozen times for help. I have only started BrainCert fairly recently. So I only really need help in the beginning and then I would be do everything myself. Before asking for help from support I read the training information and viewed youtube. However, some of the problems I am having are not covered in this training. Most problems that have occurred I have handled myself except for the ones mentioned above.
Easy to use. The appearance of the platform, some of the functions. virtual class, however, read below Generally speaking, the students find it easier to use than the past platform from Wiziq
It can be a little too complexed in adding extra 'admin or assessor' as a role. Setting up the roles is easy however understanding each function of each part of the role needs to be explained better. The same for adding tests. In regards to the virtual class recording. It could be more streamlined. For example. When a virtual class is recorded it would be better for the recording to be assigned to a students dashboard for easy access. Instead, I have to email a virtual class recorded link to each of my student who are in that particular course. This is a lot of extra work, and a bit of a waste of time. I approached to support and he told me this is what I have to do. IF there is an easier way of allowing access to the virtual class recordings please let me know. I would like to use this function often.
Likelihood to recommend: 8/10
Overall I didn't like my experience, especially because in the last two weeks one of my students was not able to join the room. She lives in Italy and reported that she was seeing the message "Waiting for presenter". I am currently testing some other e-learning platforms because the company where I work is in the process of implementing online classes for all students from its franchisees in Brazil.
My favorite feature is the audio and video streaming service. It works pretty well. The whiteboard is very useful, but typing on it is not not working well. Some students have also reported that my text was not being displayed in the intended place - sometimes it was partially not visible for them. Sometimes text boxes are copied from one slide to another automatically. Changing the size of fonts doesn't work properly, too. Besides, the system doesn't save the font settings from one slide to another. I like the break-out room function, but it's really a pain on the neck to work with it. The voice and video transmissions have apparently improved, but I have had to use some other conferencing apps concomitantly to have a good voice and video transmission.
I really liked all the features that the platform offers, but all of the them have issues that impact the users' experience. Some of them were mentioned in the previous question.
We apologize for the inconvenience caused. BrainCert is constantly working towards making the user experience seamless. Please write to us about your problem on "email@example.com" and we will try to resolve it at the earliest.
Likelihood to recommend: 6/10
Excellent as trainer and with my students
Excellent experience to students and excellent experience as instructor
Manage content require some time to create test and contents.
Thank you for your awesome review, we are thankful for amazing customers like you.
Guess what, we are only three months short of celebrating the second anniversary of our business association. We work hard to meet expectations like yours, and we are happy to hear that we have hit the mark for you.
We also note that it is taking you time to create courses & tests on the platform. Please note that BrainCert comes with bulk import tools for faster content upload and test creation. If you want, we can get on a quick call to go over this.
Likelihood to recommend: 10/10
It has made sharing videos and quizzing clients a breeze.
Being able to embed videos from a lot of different places and not being forced to pay for storage because our videos are hosted on Amazon AWS S3
At first the system had a lot of bugs, most of the promised features hot a wall. Subsequent updates and chats with support brought these bugs to their attention and now things are going way better and a lot easier to use. My least favorite thing is how slow the back end is. To get a list of users usually takes a full minute to load. Then entering each user to edit something takes just as long.
Thank you very much for sharing your valuable feedback. We will forward your feedback to the concerned team and will update you, please write to us at "firstname.lastname@example.org". We would love to hear from you!
Likelihood to recommend: 5/10
BrainCert has four products with different pricing structure. Start with a free account to test everything and work with our sales expert to customize the features and purchase a standard or custom subscription package.
eLearning Platform: Pricing starts at $39/month
Enterprise LMS: Custom pricing based on requirements
Virtual Classroom API: Pricing starts at $59/month
Meeting Rooms: Pricing starts at $16/month
A social learning platform designed for instructors to sell courses, tests and live classes in the global marketplace.
A complete white-label platform for organizations to easily on-board, engage, collaborate, and retain customers with role-based access control.
Virtual Classroom as a Service (VCaaS)
Powerful REST-based Developer API to easily integrate WebRTC powered HTML5 Virtual classroom in any website, CMS, LMS, or app.
Real-time web conferencing powered by collaboration tools.