M-Files Pricing Plan & Cost Guide

M-Files

Document Management Software

4.25/5 (169 reviews)

M-Files Pricing

Pricing model: One Time License, Subscription

Free Trial: Available (No Credit Card required)

Contact M-Files for details of pricing, licensing, and service options.

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M-Files Pricing Reviews

Pros
  • Other think I like at it is integrated and working pretty fine with Microsoft Office softwares. It aslo makes our business efficiency great.Çağrı E.Read the full review
  • It is good value for money but for a small charity like ours it's a huge investment but I am glad that we made it.Helga W.Read the full review
  • Great results from day one very easy to set up and very configurable. Good value for money and our staff are very happy.Peter E.Read the full review
Cons
  • The interface is difficult to understand. The terms which describes the act are unusual.Verified ReviewerRead the full review
  • This is a bit tricky if you have budgeted an EDMS and all of a sudden all these pay walls appear. M-Files comes with Firebird DB embedded as default.Ravi T.Read the full review
  • Also you does not find files sometimes because you need to put keywords but you may forgotten.Ömer B.Read the full review
90%
recommended this to a friend or a colleague

25 reviewers had the following to say about M-Files's pricing:

Benjamin Larrivee

M-Files more then a DMS

Used daily for 2+ years
Reviewed 2017-04-18
Review Source: Capterra

M-files as a object oriented approach that let you customize the software for any information that you want to manage, i worked with many other DMS and competitor could compete with m-files

Pros
Very Flexible Easy to configure Workflow engine well design Pricing stucture make affordable for SMB or Entreprise

Cons
API document not up to date

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steen Madsen

Tremendous value from using M-Files

Used daily for 2+ years
Reviewed 2017-04-14
Review Source: Capterra

Solution Management is a software reselling company. We use M-Files to manage documents and as our CRM system managing the full sales cycle with lead generation, opportunity management and communication with customers, contract management, all our projects, internal HR and finance management. Before M-Files we used traditional folders and Dropbox, but we suffered from not being able to find the correct versions of documents and made a lot of double work when making proposals, contracts etc. With M-Files we believe we have increased the value of our company by having all information assembled one place, using standard workflows for all processes including opportunity management, making proposals and contracts using templates and in general just being on top of all information in our company. M-Files gives really good value in terms of accessibility of information, security, functionality. If there is functionality you want different to what M-Files offer, you can in a controlled way develop scripts and applications giving you exactly what you want. We have used M-Files in 5 years, and it has never been unavailable. Top class simply.

Pros
Functionality Stability Price Support Ease of use

Cons
Cannot come up with something

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Oz Serpersu

Pretty solid document management software

Reviewed 2017-04-18
Review Source: Capterra

This is a pretty solid document management software package. It is not the cheapest on the block but not bad for the price. Was pretty easy to setup and get working and has a great search feature. It does sometimes crash when importing certain PDF files but otherwise is good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Don Oldridge

It's all about the partner and project expectations.

Used occasionally for less than 6 months
Reviewed 2018-05-28
Review Source: Software Advice

If the vendor does not really understand what you are trying to accomplish the product may not meet your needs because of how the vendor configured it. Experience in your industry and sector is critical.

Pros
It seems fairly easy to use, and with some of the addins you can do some neat things. The workflows are powerful. Much cheaper to implement than sharepoint, and probably a much better solution.

Cons
Complexity can be high. Multiple-classification of documents not intuitive, nor how rights and retention apply with multiple-classification. The support model is not good. The only option for support is to go to a third-party vendor as you cannot contact them directly. Depending on the vendor, this may be seen as an opportunity to bill more at every issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Josemaria Gabriel

50-year-old Archives... digitized!

Used daily for 6-12 months
Reviewed 2018-06-28
Review Source: Capterra

M-Files is our repository of choice for all our digital assets. The M-Files server is secure, robust, and easy to manage. Files may be accessed via the main software, via an app, or even via a web browser. Plus, digital workflows have changed the way we work on documents, making it more streamlined, and efficient. We are confident that our archives and new files are safe from theft, loss, and unauthorized access.

Pros
M-files works seamlessly with Microsoft products (Windows Explorer, MS Office) which makes it easy to incorporate into our daily workflow. Our filing cabinet with 50 years worth of archives/documents have been digitally scanned recently, and M-files is our DMS of choice because of ease of use, integration with MS Office, secure vault features, OCR and powerful metadata tagging. Workflow design and implementation are easy since it is done via an intuitive graphical interface.

Cons
Licenses do not come cheap. Just make sure to figure out the best possible license type to your use-case (e.g., Concurrent for offices which can share licenses).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ilnaz Zinnatullin

M-Files Options Review

Used weekly for less than 6 months
Reviewed 2018-11-29
Review Source: Capterra

Pros
Abidance requirements of private co-working (managing. editing) with common files.

Cons
A little bit high price for such service.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Enrique Molina

Flexjet / M-Files

Used daily for 1-2 years
Reviewed 2017-04-18
Review Source: Capterra

Working with M-files has been very difficult. Their process is very slow. As a company we like to work fast and M-files has 10 steps of evalution versus just fixing the issue. The idea of resolving the issue is sending us articles for us to fix our issues. I really like the overall product but I am concerned when something breaks because it takes forever.

Pros
The functionality of being able to store and find files is great for the price.

Cons
Support and address issues is painful. Support is more about trying to find how the user created the problem than trying to address the problem. Support just needs to move faster.

Response from M-Files


Thank you for your feedback about our Customer Support team. While we do need to pinpoint root causes when troubleshooting, we will look for ways to expedite a solution more quickly. We have also passed along your comments highlighting a need for better Salesforce Connector expertise to our team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Matthew Gill

M-Files helped us get our document management under control.

Used daily for 2+ years
Reviewed 2018-03-13
Review Source: Capterra

Pros
M-Files is a fantastic software for getting your file server and document management under control. It helps secure our files and teaches employees to be more careful in what they share due to its classification system. It was relatively easy to deploy and setup.

Cons
It can be a tad bit pricey however it does its job well and once it is deployed you can see the value in the cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Luke Van Lathum

It has really helped our business stream our document management, saving lots of time!

Used daily for 6-12 months
Reviewed 2017-05-23
Review Source: Capterra

Save time with document retrieval and looking for files. Tracking document changes. Taking photos on phone and document scanning is great.

Pros
M-Files is really easy to use as it integrates directly with Microsoft windows. Tracking document changes are great. Searching for files is very fast, even in the cloud. Once properly setup it is really great, We used an Australian company, they know pretty much everything about it! It is cheaper now.

Cons
Files have to be saved with keywords so they can be found easily. You really need a third party company like to help setup automation and workflows to get the full benefits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jeff Primm

Out of the box experience

Used daily for 2+ years
Reviewed 2017-04-24
Review Source: Capterra

Mfiles comes with features out of the box that get you started but the real value comes once you start modeling your business processes utilizing the functionality of the core software. I have been very successful at modeling our business processes using the software. I am always amazed with what I can do with it. You can do a lot by simply configuring the software and even more if you want to write a little code. I am very happy with the software and would recommend it to others. Don't expect it to be tailored to your business out of the box though. To leverage it you have to get into the Administration functions and then you can roll out the solutions to your users.

Pros
The fact that I can define a solution with the software that fits our business.

Cons
I think the professional services are expensive and cost prohibitive. That is not a problem with the software but it is a problem if you want to leverage the product. You really need in house expertise if you want to get what you need from the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Gutierrez

One Place for All Document Types

Used weekly for 1-2 years
Reviewed 2019-04-30
Review Source: Capterra

M-files was a great tool to create one common space for us to store, share, and retrieve documents and digital assets online. Workflow are next, but we're still securing more funding given the new pricing model.

Pros
Our office being limited with space has decided to keep tidy and lean by going digital. We tried M-files because it has good reviews, good recommendations from industry partners, and it has been receiving awards as well. So far, so good. After manual scanning, we upload our files into the M-files vault and everything is securely stored and easily accessible in one place. Searching for the file you need is easy because M-Files makes searching via metadata, and also not by location logic, but by what the document you're looking for is. Workflows is another reason we took M-Files in. We played around with it and it really is easy to create workflows via the graphical logic setup screen. Even the non-technical staff understands how the design works because it is pretty intuitive and straight-forward.

Cons
M-Files has changed its delivery and pricing model. We have a perpetual license for 2018, but it turns out we need to upgrade into the subscription model for M-Files 2019 in order to continue receiving the updates, upgrades, and customer support. Since we have not yet upgraded, we are put on hold in terms of implementing our digital workflows. Now we're just waiting for the next budget season and release to upgrade.

Response from M-Files


Hi David,
Thank you for sharing about your experiences using M-Files with others on Capterra. It is rewarding to hear that M-Files has helped your business with its digital transformation and that you are realizing improvements in the way that your staff store, share, and retrieve documents and digital assets online.

I am confident that when you are ready to upgrade to M-Files Online that your company will see the value in having immediate access to product improvements and new capabilities.

Please feel free to reach out or visit our customer portal should you have any questions or if we can be of assistance to you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mattin Garland

M files establudhed user

Used daily for 2+ years
Reviewed 2017-04-24
Review Source: Capterra

Overall good, worth taking the time to fully define before implementing, technical support good but sales support can be slow to respond.

Pros
Ease of use - value for money

Cons
Some aspects not as intuitive ad they shoild be

Response from M-Files


Thank you for your review. We would like the opportunity to discuss your experience with you, if you would like. Please feel free to contact me at your earliest convenience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Paul Persons

Our data is safe with Mfiles

Used daily for 1-2 years
Reviewed 2017-04-24
Review Source: Capterra

We were using and OpenText product Alchemy and were experiencing a lot of corruptions and some lost data. We looked at a half a dozen other products and finally selected MFiles a year ago. Everything is running smoothly now and we only beginning to use all the features of MFiles.

Pros
Cost and licensing.

Cons
None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

M Files

Used weekly for free trial
Reviewed 2018-12-19
Review Source: Capterra

Pros
Good software for daily use, provides good value.

Cons
I don't like how the customer service is lacking

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Fernando Bayuga

Changes everything!

Used daily for 2+ years
Reviewed 2017-04-19
Review Source: Capterra

M-Files continues to become more valuable for our agency every day. Starting with one department at a time, we've realized many benefits of implementing workflows and classifying documents. The scalability of the software allows for great flexibility. If you can think it, M-Files can do it.

Pros
Scalability, ease of use.

Cons
Can be expensive to implement

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Review for M-Files

Used daily for 6-12 months
Reviewed 2018-11-22
Review Source: Capterra

Pros
New solution to organize your file on the cloud, you can go anywhere and easy to access

Cons
It is take cost monthly for my business.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Peter Ellyard

A great solution

Reviewed 2017-03-03
Review Source: Capterra

Great results from day one very easy to set up and very configurable. Good value for money and our staff are very happy

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Expensive, bad documentation, no debugging capability and bad support from the vendor

Used weekly for 2+ years
Reviewed 2017-02-16
Review Source: GetApp

We are a german company that uses M-Files for some years. I'm the poor guy that has to configure the backend/server side. The basic functions are easy to setup, once installed, the server and client side runs well. The basic idea is easy to understand, documents belongs to classes ans has class-specific metadata attributes like "telephone number". Attributes can be linked to other objects... fine! What makes me sleepless nights is, that if the implementation of a little bit more complex things like right structures, workflows with many steps e.g., you're totally lost with M-Files. There are some different documentation pdfs, describing just the basic functionality - WITHOUT CLEAR EXAMPLES. There's the possibility to submit tickets (if you have a support contract). This tickets are answered after some days by (asian?) supporters. There's a lot of mail-overhead just to desribe the problem. In most cases the supporters does not respond to the concrete problem. The do'n offer, for example, a short teamviewer session to solve the problem on the customers system. That's can not be calles good support! M-Files provides the possibility to write own (visual basic) code, triggered by event handlers. This code can be written to a empty white editor (without any debug possibilities, or any kind of help to the programmer) on the server side. Notepad.exe provides more features! No Breapoints, no debug log output, the only way to debug own code is to rise exceptions that blows the script. That is 1983, not 2017! The API functions are not nice encapsulated, it's a nightmare to wirte own code...but required often - to customize and build workarounds for missing functionality. Logging in general...not nice. There's a "event log" on the server side. Some basic events are logged here, for example login, logout, document checkout... But it's not very detailed! If somethin went wrong, it's not written there. Maaan! The user frontend (windows client) looks nice and works well. The server side looks also nice on the first view, but many "nice" features are not implemented. Lists of 300+ Users... no search field, no possibility to select 5 people and delete them, you have to do tis one by one... I hope this (view from the administration part) gives you a small impression of the daily work. M-Files seems to spend a lot of money in marketing an nice small videos to bring the CEO to buy the product, but where are the videos describing the rights structure from the technical side? Nope!

Pros
- Usefull user interface on the client side - Good basic structure

Cons
- Expensive - Very bad support - Bad documentation - No usefull examples - Not self-explaining to the adminsitrator

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 1/10

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Greg Helfrich

From the guy in charge of implmentation

Reviewed 2017-04-19
Review Source: Capterra

Overall, pretty good. There is a ton of cultural and behavioral issues to document management that software cant cure. M-Files would do better if it helped on these issues with an e-book or cultural audit tool before starting. Another idea is to really stress the integration of systems such as ERP customer listings etc. into the system so the naming remains the same. Additionally, a duplicate finder would be a really hand tool. Overall the software is a reasonable price but spotty implementation and not getting culture change will undo the software.

Response from M-Files


Thanks for the feedback, Greg! Your idea about creating material to address common cultural and behavioral issues is a great one and we have passed your comments along to our team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Tara Greene

Been good so far

Used weekly for 1-2 years
Reviewed 2017-04-28
Review Source: Capterra

Provides organization of documents, prevents documents from loss of misplacement, provides the ability for multiple access points by a number of people, thus minimizing the number of people who come to our office looking for documents.

Pros
The search engines mimic most standard search engines, making for ease for training. Have the ability to set up views which is great for people who have a set of documents that they need to see often, thus making it so that you can go into the view rather that setting up new searched every time.

Cons
Several functions are tied to add-ons that come at additional cost, that would be nice as part of the standard package.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Tim Seery

Easy File Management

Used daily for less than 6 months
Reviewed 2019-11-06
Review Source: Capterra

Great time to value (up and running in hours). Administration is intuitive and requires minimal expertise. The user experience is well integrated with Windows (can access using a drive map). Suitable for on-premier or cloud deployments, including AWS Workspaces of VMWare OneSpace.

Pros
Seem less integration with Windows and Active Directory. Users can simply drag and drop files into the M-Files client or via a browser (requires plug-in). User can tag favorite files and search based on multiple file attributes or tags. Server setup (Window 2012 or higher) is straightforward with the option of M-Files database or Microsoft SQL server. For smaller organizations, I recommend using the built-in database option. M-Files installation and administration requires much less planning compared to SharePoint.

Cons
Not a full featured when compared to SharePoint. Does not offer collaborative features such as Web or Office365 integration.

Response from M-Files


Hello Tim,
Thank you for taking the time to share your thoughts. We are very happy to hear that you are pleased with the ease of use M-Files provides. We appreciate you and your business. Have a great day!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Raewyn Tan

Great document management tool

Used weekly for 6-12 months
Reviewed 2018-04-24
Review Source: Software Advice

Pros
M-Files is easy to use which is key for these types of tools, integration with Microsoft Office is key and the search is very user friendly.

Cons
None really, maybe better support for non Windows platforms like OSX and Linux. There are add-ons which cost extra, it would be nice if they were part of the main package.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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mark schlesinger

hits the mark for some features, documentation could be better

Used daily for 1-2 years
Reviewed 2017-04-18
Review Source: Capterra

I'm implementing MF for various company needs and have found much of MF very helpful. I'll mention a few concepts I hope they will develop solutions for: Import value lists, allow common views to be organized into something other one long list of common views, provide much more detail documentation on workflows

Pros
allows us to better organize files

Cons
some admin functions are cumbersome

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Becky Rogers

A different way of thinking...

Used daily for 2+ years
Reviewed 2017-04-18
Review Source: Capterra

M-files was certainly a foreign way of thinking about our file management. However, once adopted it has transformed how our company thinks about WHAT is being saved and moved from place to place.

Pros
It's approachable and it works as an Add-In with other Microsoft products.

Cons
It is a little expensive for small businesses. It has so many features that we are not using because we don't have a designated IT person on staff to help to understand them all and put them into practice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ravi Tank

A perfect Content Management System

Used daily for 1-2 years
Reviewed 2019-06-25
Review Source: Capterra

For the company right now, M-Files works and Management can access documents easily.

Pros
M-Files works well on a single machine or on a server. I have deployed it on to an i5 server and we are 5 users that use the software to search for Travel Coupons. Search feature works well and the best thing is that it integrates with Windows and Windows products like One Drive and Outlook. It makes it easier for us to share documents. The workflow feature is quiet robust and if thought out well can replace manual approval processes.

Cons
M-Files does not come fully packed with all features at a price point. We have to pay for Electronic Signature and If I want Digital Signature I have to pay 3rd party for the signature account and then M-Files for the integration. This is a bit tricky if you have budgeted an EDMS and all of a sudden all these pay walls appear. M-Files comes with Firebird DB embedded as default. It is quiet good but large organizations will have to move to MS SQL sooner than later as the retrieving becomes slower as there are more Objects in a Vault.

Response from M-Files


Hello Ravi, we are happy to hear that you find value in the M-Files workflow feature. I would also like an opportunity to discuss the other areas of your review where M-Files is not performing as you wished. If you are open to a conversation, please contact me. Thank you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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