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ProProfs Knowledge Base
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Create, design, and publish knowledge base, help center, FAQ
Table of Contents
ProProfs Knowledge Base - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
ProProfs Knowledge Base overview
What is ProProfs Knowledge Base?
ProProfs Knowledge Base is a simple tool that can boost your customer support, knowledge management, and team collaboration efforts. Designed for both large and small businesses, the tool can be set up quickly by users of all skill levels.
The software scores high on versatility and can be used to create a variety of self-service platforms like a knowledge base, help centers, manuals, wikis, documentation, and FAQs. You can have full control over the accessibility of your knowledge base - keep it open for public view or keep it private by enabling Single Sign-On and password controls.
The tool’s online editor is equipped with a wide array of formatting and styling options, making the content authoring process extremely easy. You can change the fonts, themes, and colors, and even add images and videos to articles in just a few clicks.
Want to build a knowledge base that’s fully aligned with your company’s branding? Remove “Powered by ProProfs” and add your brand’s name and logo. Furthermore, you can even change the layout of the knowledge base with CSS and set up a custom domain to give it a unique identity.
Its powerful user management system allows you to set granular roles and permissions for users and enable them to work in sync with each other without missing a beat. When it comes to performance analysis, the tool has extraordinary reporting capabilities. These reports are quite detailed and offer a holistic picture of your knowledge base performance.
Other notable features of ProProfs Knowledge Base include its robust external integrations, workflow approval system, and SEO capabilities.
Key benefits of using ProProfs Knowledge Base
Handling a large volume of tickets on trivial matters can leave your agents all drained and frustrated by the end of the day. ProProfs can bring down your ticket volume by up to 80%. The tool is designed to make customers self-sufficient so they can solve common problems on their own and contact your support team only when the issue is too complex to handle.
Improve Your Agents’ Productivity & Performance
Digging through scattered files and folders for a piece of information while the customer waits endlessly on the other end is not a very pleasant experience. ProProfs Knowledge Base equips your agents with the right information at the right time. Quick access to information helps them interact confidently with customers and provide accurate solutions while keeping the resolution time to a minimum.
Delight Customers with Instant, 24x7 Support
Customers seek convenience while interacting with brands. With ProProfs Knowledge Base, you can be at your customers’ aid 24x7. It provides them with a structured and searchable self-help platform that makes problem-solving a matter of just a few clicks. This means no more calls and emails for basic issues!
Promotes a Collaborative, Knowledge-Sharing Culture
Knowledge scattered across emails, Google Drive, and Powerpoint Slides can be difficult to access for your employees. With ProProfs, you can build an internal knowledge platform where employees can collaborate on ideas, share knowledge, and access information quickly. Such a centralized system fosters a culture of collaborative learning and development.
Starting price
per month
Alternatives
with better value for money
ProProfs Knowledge Base’s user interface
ProProfs Knowledge Base reviews
Overall rating
4.7
/5
28
Positive reviews
93
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.59/10
5
4
3
2
1
22
4
1
1
0
Ron J.
Senior Principal, R&D
Raj K.
Manager
Trever E.
Creative Solutions Manager, Innovation Labs
Valerie C.
Course Creator
Verified reviewer
Anonymity request
Pankaj R.
Marketing Head
Who uses ProProfs Knowledge Base?
Based on 28 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ProProfs Knowledge Base's key features
Most critical features, based on insights from ProProfs Knowledge Base users:
All ProProfs Knowledge Base features
Features rating:
ProProfs Knowledge Base alternatives
ProProfs Knowledge Base
Starting from
79
Per month
LiveChat
Starting from
24
Per month
TeamSupport
Starting from
45
Per month
Whatfix
Starting from
Free
ProProfs Knowledge Base pricing
Pricing plans
Pricing details:
User opinions about ProProfs Knowledge Base price and value
Value for money rating:
To see what individual users think of ProProfs Knowledge Base's price and value, check out the review snippets below.
Ron J.
Senior Principal, R&D
Raj K.
Manager
ProProfs Knowledge Base integrations (14)
ProProfs Knowledge Base support options
Typical customers
Platforms supported
Support options
Training options
ProProfs Knowledge Base FAQs
ProProfs Knowledge Base has the following pricing plans:
Starting from: $79.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of ProProfs Knowledge Base?
ProProfs Knowledge Base has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does ProProfs Knowledge Base support?
ProProfs Knowledge Base supports the following languages:
German, Finnish, Chinese (Simplified), Swedish, Spanish, English, Ukrainian, Chinese (Traditional), Polish, Japanese, Russian, Italian, Arabic, Irish, Hebrew, Indonesian, Danish, Dutch, Hungarian, Czech, Korean, French, Portuguese, Norwegian (Bokmal), Turkish, Thai
Q. Does ProProfs Knowledge Base offer an API?
Yes, ProProfs Knowledge Base has an API available for use.
Q. What other apps does ProProfs Knowledge Base integrate with?
ProProfs Knowledge Base integrates with the following applications:
Wufoo, Salesforce Starter, Google Analytics 360, Jira, Microsoft Azure, Tidio, Freshdesk, Slack, ProProfs Chat, LiveChat, Lucidchart, Olark, Zendesk Suite
Q. What level of support does ProProfs Knowledge Base offer?
ProProfs Knowledge Base offers the following support options:
FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat
