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Top Rated Knowledge Management Software with Servicenow

Last updated: May 2026

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32 software options

Axero logo

Axero

Intranet software and collaboration solutions.

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Axero provides easy-to-use knowledge management software that boosts productivity, unifies your people, and helps your company thrive. Increase productivity. Unite employees. Improve culture.

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Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes!

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Haiilo logo

Haiilo

AI-powered intranet for communication and engagement.

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Turn scattered information into accessible knowledge with an AI-powered intranet built for search, sharing, and collaboration.

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Shelf logo

Shelf

Cloud-based knowledge management solution

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The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Awarded for overall usability by Gartner Digital Markets for three consecutive quarters.

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Aha! logo

Aha!

Platform for strategic product roadmapping

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Aha! Knowledge is the product information hub. Create internal wikis and knowledge bases to share content. Draft docs fast with AI and 100+ templates. Plus, include diagrams with built-in whiteboards. Use Aha! Knowledge with Aha! Roadmaps to document product information alongside strategic plans.

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Yonyx logo

Yonyx

Decision tree driven Interactive guides for customer service

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Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

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IT Glue logo

Track, find and know everything in under 30 seconds.

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IT Glue is an intelligent Knowledge Management solution designed to help IT teams automate, consolidate and integrate all their critical IT information. Everything you need at your fingertips, with a single source of truth for SOPs, licenses, how-to guides, assets, passwords, vendors and more.

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iorad logo

Creates application instructions and step-by-step tutorials

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Create & share how-to's to quickly support your users in a snap.

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Korra logo

Answers - Spot On!

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Korra is a semantic, direct-to-answer knowledge discovery platform. With an AI-powered search engine and direct-to-answer experience, Korra offers an SMB-friendly cloud-based SaaS solution. Companies benefit from reduced open ticket rates, faster resolution times, and data-driven content insights.

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USU Knowledge Management logo

Knowledge Management Platform for Customer Service

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Call Centers, Contact Centers, Customer Support

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Empolis Industrial Knowledge logo

AI-powered Knowledge Management Software

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Empolis Industrial Knowledge is pooling valuable service expertise in a central portal, helping users to solve customer cases more quickly & efficiently. With digitalized expert knowledge at hand, employees are simply guided to solutions for complex problems.

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Rezolve AI logo

Agentic AI platform for enterprise service automation

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Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service management and employee support. It enables conversational support within Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

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Squirro logo

Data finds purpose with Squirro

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Data finds purpose with Squirro, the first enterprise-ready generative AI for search, insights, and automation. Trusted by central banks and over 30 industry leaders. Squirro develops top-notch Retrieval Augmented Generation and Semantic Search technology with an unlimited universe of connectors.

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ZUUZ logo

Enterprise intelligence engine for internal data discovery

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ZUUZ is a unified enterprise intelligence platform that brings search, analytics, and workflow automation together in one system.

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Sinequa logo

Data search and analytics platform for large enterprises

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Sinequa is a cloud-based and on-premise search and analytics platform designed to help large enterprises discover insights from structured or unstructured data by using artificial intelligence (AI) and machine learning technology.

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Capacity logo

Artificial Intelligence-based knowledge management solution

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Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

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Coveo Relevance Cloud logo

Artificial intelligence (AI)-enabled enterprise search tool

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Coveo Relevance Cloud is an artificial intelligence (AI)-enabled software designed to help businesses across manufacturing, healthcare, telecommunications, and other industries streamline enterprise search and knowledge management operations. It enables professionals to manage content filtering, agent responses, and customer service and support activities.

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Neocase HR logo

Lovable HR Services powered by IA

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With Neocase's Case Management Software, you can improve your team's productivity, reduce response times, and increase customer satisfaction. Neocase is user-friendly and can be customized to meet the specific needs of your organization.

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MindTouch logo

The Customer-First Knowledge Management Platform

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MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions that help mid-size to large organizations improve self-service, enhance agent assistance and increase customer lifetime value.

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SocialChorus logo

Work as One

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Give your employees the news and information they need to thrive. SocialChorus is the only employee communications platform for complex, distributed workforces.

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Igloo logo

Multi-channel communication platform for internal discovery

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With solutions designed to make all that intelligence accessible to the right people, you’ll realize your organization’s untapped potential. Self-serve IT. Branding that’s finally on-brand. Compliance with a click. And a new standard for productivity.

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Jostle logo

Helping employees succeed. Anytime, anywhere, with ease.

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Jostle's the single place where everyone in your organization connects, communicates, and celebrates together. Anytime, anywhere, with ease. The result? Your culture comes to life, and each and every person is set up for success.

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TOPdesk logo

The service management platform that makes service happen

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TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.

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LumApps logo

LumApps is an Employee Experience SaaS Platform

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LumApps is a SaaS platform dedicated to Employee Experience. LumApps helps companies in all industries improve their communications and employee engagement. Let's get in touch!

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MangoApps logo

Bring your frontline and office teams together

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MangoApps is a knowledge management platform that helps you create a unified employee experience and keep everyone on the same page.

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