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Kommo

Messenger-based sales tool for SMBs and entrepreneurs

Table of Contents

Is this product right for your business?

Find out with a

Kommo - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Kommo overview

What is Kommo?

Kommo is the world's first messenger-based sales solution. It excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. We support all major messenger platforms. Create your own chatbots with our code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Plus managers love our analytics, reporting and automation capabilities.

Treat your sales team to a vast array of useful tools to work with your leads. Lead generation is simple with our easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. Perfect messenger-based sales solution for entrepreneurs, small, and medium businesses.

With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. Our in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with our mobile app available both on iOS and Android.

We’ve made the setup process as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. We offer our clients free onboarding and setup assistance, as well as multichannel support during business hours.

Starting price

15per user /
per month

Alternatives

with better value for money

Pros & Cons

Lead Management

Chat and Messaging

Sales Management

Technical Support

Customer Support

Slow and ineffective technical support

Kommo’s user interface

Ease of use rating:

4.3

(200)

Kommo review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(14)

3-4(66)

5(120)

What do users say about Kommo?

Reviewers appreciate Kommo for its intuitive interface, robust sales management tools, and extensive integrations with popular platforms, which help streamline workflows and improve team productivity. They find the sales funnel and analytics features useful for tracking leads and performance, and say the pricing is generally competitive for small and mid-sized businesses.

Users report issues with technical support and customer service, describing slow response times and limited problem resolution. They mention occasional bugs, difficulties with initial setup, and wish for more advanced customization options. Some feel that integrations and automation features could be more comprehensive.

Select to learn more

Who uses Kommo?

Based on 200 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Marketing and Advertising

Health, Wellness and Fitness

Cosmetics

Computer Software

Others

Use cases

CRM

Lead Management

Customer Communications Management

Sales Force Automation

Sales Tracking

Kommo's key features

Most critical features, based on insights from Kommo users:

CRM

4.5

(15)

Lead capture

4.4

(30)

Task management

3.5

(4)

Reporting/Analytics

4.5

(15)

Contact management

3.9

(37)

Workflow management

4.3

(8)

Campaign management

5.0

(3)

Lead segmentation

4.0

(2)

Prospecting tools

(0)

All Kommo features

Features rating:

4.3

(200)

Access controls/permissions

(0)

Activity dashboard

4.0

(2)

Activity tracking

(0)

Alerts/Notifications

3.9

(17)

API

3.0

(1)

Appointment scheduling

5.0

(1)

Audience targeting

(0)

Auto-Dialer

(0)

Behavior tracking

(0)

Business card/badge scanning

(0)

Buyer management

(0)

Calendar management

4.8

(4)

Calendar/Reminder system

4.5

(2)

Calendar sync

4.0

(2)

Call list management

(0)

Call recording

(0)

Campaign analytics

(0)

Campaign management

5.0

(3)

Campaign Personalization

(0)

Channel management

5.0

(1)

Chat/Messaging

5.0

(2)

Churn management

(0)

Client tracking

4.0

(1)

Collaboration tools

(0)

Commenting/Notes

(0)

Commission management

(0)

Communication management

4.0

(1)

Configurable workflow

(0)

Contact database

3.9

(12)

Contact management

3.9

(37)

Contract/License management

(0)

CRM

4.5

(15)

CRM integration

(0)

Customer database

4.0

(2)

Customer engagement

(0)

Customer journey mapping

3.9

(9)

Customer segmentation

(0)

Customer support

(0)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

3.9

(16)

Customizable templates

5.0

(1)

Dashboard

(0)

Dashboard creation

(0)

Data import/export

4.0

(3)

Data management

(0)

Data security

4.5

(13)

Data synchronization

(0)

Data visualization

(0)

Document management

(0)

Document storage

2.5

(2)

Drag & drop

(0)

Dynamic modeling

(0)

Email management

4.4

(8)

Email marketing

3.8

(10)

Email templates

4.0

(1)

Email tracking

(0)

Engagement tracking

5.0

(1)

Event triggered actions

3.0

(1)

Exception Reporting

(0)

Expense tracking

(0)

Field sales management

(0)

Forecasting

4.5

(2)

Forms management

(0)

For sales teams/organizations

(0)

Goal management

(0)

Graphical data presentation

(0)

Inbox management

5.0

(1)

Interaction tracking

4.0

(24)

Interactive content

(0)

Internal chat integration

2.5

(2)

IVR

(0)

Kanban board

(0)

Knowledge management

(0)

Landing pages/web forms

(0)

Lead capture

4.4

(30)

Lead distribution

4.0

(1)

Lead generation

3.0

(3)

Lead management

4.3

(29)

Lead nurturing

(0)

Lead qualification

2.5

(2)

Lead scoring

3.0

(2)

Lead segmentation

4.0

(2)

Live chat

(0)

Marketing automation

4.0

(2)

Membership management

(0)

Mobile access

4.0

(2)

Mobile app

5.0

(1)

Multi-Channel communication

(0)

Multi-Channel data collection

(0)

Multi-Currency

(0)

Multi-Language

(0)

On-Demand communications

(0)

Opportunity management

(0)

Performance management

(0)

Performance metrics

3.3

(3)

Personalization

4.3

(3)

Pipeline management

4.8

(8)

Pipeline reports

4.0

(1)

Predictive analytics

(0)

Prioritization

5.0

(1)

Process/Workflow automation

5.0

(2)

Product catalog

2.5

(2)

Project management

(0)

Proposal generation

(0)

Prospecting tools

(0)

Real-Time analytics

(0)

Real-Time notifications

(0)

Referral tracking

(0)

Relationship Tracking

(0)

Reminders

3.5

(2)

Reporting/Analytics

4.5

(15)

Reporting & statistics

3.0

(1)

Sales approval

(0)

Sales forecasting

(0)

Sales pipeline management

4.4

(12)

Sales reports

5.0

(1)

Sales trend analysis

(0)

Scheduling

(0)

Search/Filter

4.8

(4)

Segmentation

1.0

(1)

Shared contacts

(0)

SMS messaging

4.0

(3)

Social media integration

4.8

(4)

Source Tracking

(0)

Statistical analysis

(0)

Summary Reports

(0)

Tagging

(0)

Target account identification

4.0

(1)

Task management

3.5

(4)

Task scheduling

(0)

Team Assignments

(0)

Template management

4.0

(1)

Territory management

1.0

(1)

Third-Party integrations

3.8

(16)

Transfers/Routing

4.0

(1)

Trend analysis

(0)

Visual analytics

(0)

Volunteer management

(0)

Web-based deployment

(0)

Web forms

(0)

Website integration

(0)

Widgets

(0)

Workflow management

4.3

(8)

Kommo alternatives

Kommo

4.3

(200)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.3

Value for Money

4.3

Customer Support

4.1

Bigin by Zoho CRM

4.7

(730)

visit website

Starting from

/user

Per year

Free trial

Free version

Ease of Use

4.8

Features

4.5

Value for Money

4.7

Customer Support

4.5

EngageBay CRM

4.7

(907)

visit website

Starting from

14.99

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.7

Customer Support

4.8

HubSpot CRM

4.5

(4.4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.4

Kommo pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Base

/user

Per month

Features included:

12,500 contacts per user
100 custom fields per user
Unified inbox
Customizable sales pipelines
Task management
Messenger apps
Live chat
Data backup

Advanced

/user

Per month

Features included:

25,000 contacts per user
200 custom fields per user
No-code Salesbot
Pipeline automation
Triggered SMS & emails
Create user teams
Enable/block IP addresses

Enterprise

/user

Per month

Features included:

50,000 contacts per user
400 custom fields per user
Advanced client profiles
Set field permissions
User activity log
Periodic data backup
Bot AI power-up

User opinions about Kommo price and value

Value for money rating:

4.3

Of 25 reviews that provide robust commentary on Kommo's price and value, mention it in a positive light.

Most reviewers indicate Kommo offers a fair price for its features, with many appreciating its cost-benefit ratio, especially for small businesses and mid-sized companies. They find the platform economical, customizable, and effective for consolidating communications and managing sales, with useful integrations included in the base price. Some users report that extensions are inexpensive and that the pricing is lower than competitors. However, some reviewers feel pricing can become high for small teams or as more users are added, and they mention additional costs for certain integrations. Some users say refund policies and support can negatively impact perceived value.

, and

Kommo integrations (28)

Integrations rated by users

We looked at 200 user reviews to identify which products are mentioned as Kommo integrations and how users feel about them.

Integration rating: 4.9 (13)

“I love that it sends me notifications via WhatsApp for things that slip my mind when I need them.”

Sercan S.

Sound Engineer

Instagram

Integration rating: 4.6 (7)

“Per la diffusione dei miei contenuti. Su instagram faccio pubblicità al canale youtube.”

Augusto C.

Youtuber

Gmail

Integration rating: 4.6 (5)

Microsoft Outlook

Integration rating: 4.8 (4)

“Works well with Microsoft Outlook.”

Pepukai L.

Snr AR Assistant

Messenger

Integration rating: 4.3 (3)

Google Analytics 360

Integration rating: 4.5 (2)

“Critical for firing or blocking tags in GA based on the user's consent status while browsing a website. You can customize when data is sent to google based on the privacy and consent rules you set up.”

Sarah F.

Marketing Technologist

Kommo customer support

What do users say about Kommo customer support?

Customer support rating:

4.1

We analyzed verified user reviews to identify positive and negative aspects of Kommo customer support.

A few users found Kommo's support team prompt and helpful in resolving issues.

Select users appreciated the exceptional customer service and quick assistance with questions.

The majority of users report slow response times and difficulty reaching support when problems arise.

Widely noted by reviewers, support often fails to resolve issues effectively or provide useful solutions.

Support options

Email/help desk

Chat

Phone support

Knowledge base

24/7 (live rep)

Training options

In person

Documentation

Live online

Webinars

Videos

To see what individual users say about Kommo's customer support, check out the review snippets below.

“I have taken the name of every person who has served me in that manner to put as a review on every website where Kommo is mentioned, you are a disgrace.”