Alchemer Reviews

What I liked the most is the flexibility and ease of use of the platform because I was able to create custom surveys and forms with a wide variety of question options, layouts, and formats without having to worry about technical complexity. In addition, the platform allows me to distribute my surveys through multiple channels, such as email, social networks and WhatsApp, which has allowed me to reach a wider audience.

The cost of the platform is somewhat high, although it is justified by the quality of the product. Also, some of the custom reports and advanced analytics tools cost extra, which I didn't like.

It’s ease of use makes my life so much easier and accessible.

No real complaints mostly just a little more clarification when people post survey tools to share about permissions and accessibility, etc

We use this as our back up survey software or if we need to run a survey offline. I like the fact that you can customise almost every aspect of your survey and it has a huge range of question types and the inbuilt analysis and reporting tool is great as you can customise and then just share a link with the client

It is quite expensive and although there is a free version it doesn't have many features. It would also be nice to have a better way of respondents logging in.

Alchemer provides people, researchers, and institutions with integrated services that enable them create polls, send them out to target audiences, collect replies, and prepare results for study. Alchemer that automates all survey processes precisely and efficiently. Many of the features that I appreciate about Alchemer include: ease of use, pre-made templates, and the ability to produce surveys in minutes. Then he can send it to the target groups, collect replies, and extract the results to start the analytic processes. Alchemer's output is compatible with various statistical tools, making statistical work easier and less time consuming. Also, the subscription is simple and reasonable, and you can cancel and re-subscribe as needed.

There is nothing undesirable with Alchemer, all the tools you need will be clear to you, all you have to do is enter the survey questions, and Alchemer will then complete the rest of the work and prepare the data to start the analysis processes.

Simple to use and relatively easy to administer

Support is good but their product is buggy. For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users. They also are constantly changing the product which often leads to bugs in the product or worse data loss.

This platform has some features that need that other platforms do not like Survey Monkey.

The ease of use is not as great as I would expect or like it to be.

I like that they are easier to use and more modern looking than a lot of survey products. They do have an easy-to-use platform and the search function is great. The Google Sheets API is wonderful. I love that you can flow data into sheets automatically. They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back.

They removed the ability to chat as a support channel. It's awful now to have to ask questions. You have to call or email and email can take days to get a response. Additionally, they have started charging a LOT for their product and significantly reduced the number of licenses you get at base-level. The filter features look like you can add in several filter criteria (i.e, show me people who responded that are 20,21, 22 years old) as comma delineated but then the search results come up empty.

They are HIPAA compliant. They have skip logic and you can collect a lot of responses. The layout it clean, but not as clean as survey monkey. You do have the option to preview what it would look like on multiple devices.

So I spent about 6 months working with them to figure out why our survey responses were not piping from SG to our Google Spreadsheets that they had advertised it could do, and was the primary reason for us rewarding them with our business. We spent 6 months back and forth and rarely could get the dev team interested in fixing the issue. It was never resolved and thus made the real time data collection and analytics advertisement frustrated. It was challenging to the point of needing to get the CEO of our company involved to get them to take action. Again, the issue was never resolved so we resorted to using Google Forms instead.

Allows the users to bulk-edit the survey, and while they can also create customized surveys for the targeted respondents. The researcher can also create question-based display logic.

The software sometimes freezes and stops working when creating and sending surveys.

SurveyGizmo has the characteristic of being able to edit a survey even when it has already been published on any website, this truth has worked enough to maintain a better statistic and maintain a much more accurate response rate, avoiding future mistakes.

I think that this is the most expensive platform in the market, it is one of the most expensive prices, and I think that they should lower prices a bit to maintain a better confidence with customers, they should offer more solid prices that actually offer The user can access a platform with very good features and excellent plans.

It's very original and very well designed I love all its procedure and results when doing any work. It is ideal for scheduled polls and I have seen fantastic results.

I really like the software but if you add more designs it would be excellent because it is also about innovating the quality of what you want to offer

I like that SurveyGizmo has a user-friendly interface, an interface so beautiful that it does not bore at any time to the person who is using it, and I also like the design of each survey, it supplements the perfection of the questionnaires.

I have no complaints about the use of SurveyGizmo, the truth has been good all this time that I have been using it, it has provided me with the necessary characteristics to achieve success in each survey that is sent.

I like that SurveyGizmo has very good user support. Constantly some of my employees, have doubts, and when sending support, they can receive a response from them in a matter of minutes, it is something quite beneficial that improves long-term use.

I do not like that SurveyGizmo does not allow editing the design of a survey to your liking, in this platform the "orange" design should be for all surveys, it is annoying that they do not give the client freedom to choose the design they want.

I really like that SurveyGizmo is a software with many features and functions when creating a survey, it allows you to implement multiple things to give life to each survey and make it more entertaining.

I do not like the prices of SurveyGizmo, even though their functions are very good and go far beyond reality, they should lower prices so that they maintain a facility when accessing them.

What I like most about SurveyGizmo is its interface, it is an interface where you can surf comfortably, do a survey without boredom and an interface that can make the work of a survey, much simpler and feasible.

I do not like the price of SurveyGizmo, it is very expensive to pay each of the plans proposed by SurveyGizmo, however, beyond the prices, I have not given any other error or any interruption.

Besides basic features, it also allows you to write your own scripts to extend the feature to a more powerful level.

A lot of times when you make changes of a survey, such as adding a new question, then you use the edit link to go back to add data for that new question. However, edit link usually fails to show the new question.

I haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with.

If you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.

SurveyGizmo is very different from the other survey platforms, since this software has very good statistics of results at the end of each survey, this is the factor that complements it, every time a survey ends, the results are shown in graphs with its respective explanation.

I do not like the prices of SurveyGizmo, although this software is quite good and the functions it has, surpass any other platform, should not have such high prices, I would like more adapted and accessible prices .

If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.

The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.

Lots of features, Customizable, Great support.

Subscription price is starting to increase.

It seems like creating the surveys is easy enough but their integration if you're trying to use things like Salesforce and Mailchimp doesn't seem to be set up smoothly.

Customer Service representative didn't really seem to have any answers.

We are truly sorry that you did not have a good experience with us and want to thank you for letting us know. We have made some recent changes and it sounds like we need to better train our staff on them. While we no longer have a Mailchimp plugin, it is still possible to integrate with them. We also have plans to make our SalesForce integration smoother. We regret that we have caused you much headache and frustration. Our Support Manager will be contacting you to make things right! Sincerely - SurveyGizmo

• they answer your call in under one minute • they are upbeat, helpful, and on-the-ball - all of them! • a new one can easily pick up where the last one left off with you • their software is very logical and they know how to teach you to use it •

• I haven't found any!

See the review, but they have a really nice survey-to-email functionality that works well for my team. Nice mobile interface.

Nothing yet.

Flexibility Comprehensive solution Modern design Customizable Great support Embeddable Does quizzes, forms, surveys and more. Reliable Consistent

None that I can think of.

Full Feature Set Flexible & Customizable Excellent Customer Service Always Improving Their Platform

Advanced Features may require some training.