amoCRM Reviews

Pros
I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity. I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute. There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface. And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company. I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit. I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.

Cons
Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I deal with a great deal of records for various customers. Since we can't pick our records and are alloted to assigned customers, we have to realize how to manage individuals. Each customer is extraordinary and interesting, which means you need to adjust to their style and needs. I really depend on amoCRM for getting client data, utilizing internet based life the executives highlights and progress following. This product empowers me to dispatch a battle and increase leads. This product enables me to discuss adequately with my customers and keeps me directly on track with what steps to take.

Cons
Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I work in a large bank, we have many sales channels. We maintain accounts on social networks, so it was important for us that the platform support integration with them. AmoCRM was just what we needed. With its help, we track information from Facebook, Twitter, Linkedin and Instagram.

Cons
Developers often release updates. It may seem to some that this is great. But for users, amoCRM is a real nightmare. It is not possible to use the platform during updates. All modules at best start to slow down, and at worst they just stop working.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It does keep track of my customers. It does email the reports well. I can automate some features, even if they are not really set up well.

Cons
It's not intuitive at all. It's very slow and it's hard to import/export clients DB, and it's not really easy to clean it up. The work flow really needs to be explained better somehow.

Rating breakdown

Likelihood to recommend: 6/10

Pros
Very well allows you to track sales funnels. The ability to import and export data to Google Analytics is available. It integrates well with several chat platforms and works on my mobile phone.

Cons
Periodically, the system fails, during which I can not get into your personal account. The initial setup was too complicated, and I had to take the help of experts.

Rating breakdown

Likelihood to recommend: 9/10

Pros
We started using this CRM instead of Bitrix24. Dealing with the interface was easy, it is very simple. Due to this, in less than six months we have completely transferred the client base to the system. Special thanks to the support service, which promptly helped us with solving problems.

Cons
Mobile application needs to be improved. On some Android-powered smartphones, the scroll bar disappears. I do not know why this happens, but on iOS there is no such problem.

Rating breakdown

Likelihood to recommend: 7/10

Pros
AmoCRM has features to track and increase sales. There you can track tasks and transactions, conduct analytics and create detailed reports. The platform is ideally suited for small business tasks with a small budget for the implementation of a CRM system.

Cons
IP-telephony works only through the widget, it is inconvenient. I also noticed that the platform API sometimes gives an error when trying to collect information on tasks and deals.

Rating breakdown

Likelihood to recommend: 8/10

Pros
There is access to all parts of the process of receiving guests in phone call, main page or facetoface. And then simply place it in the system and has a precise commitment to any customer and your exclusive connection to the company. I can finally provide the service to the customer and build relations interactive and as deep as you want.

Cons
I'd like a function to activate specific functions only as a start and then switch to advanced functions rather than have it all at the same time. The software has many functions and skills, which takes time involve the staff in all areas and ways.

Rating breakdown

Pros
I adore amoCRM for its minimalist design and ease of management. All sections have a filter and a convenient task list, and for analytics, you can create sales funnel reports and summary reports.

Cons
In amoCRM it would be nice to add tools for grouping tasks and creating subtasks. Now it can be done with the help of tags, but it would be more convenient to use the built-in tool.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

Cons
Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

Rating breakdown

Pros
I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.

Cons
Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job. Not technically a con, but it feels a bit crowded.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage.

Cons
Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards.

Rating breakdown

Likelihood to recommend: 8/10

Rating breakdown

Rating breakdown

Pros
I have no complains about customer support service

Cons
Limited disk space. I would like more. But this is not so important

Rating breakdown

Pros
- Huge variety of integrations with different analytics services and call-tracking services - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations - Create your own widgets. For example we use widget that stores different useful links for our managers - Get analytics of your sales in total and get information per manager - Attach tasks to your leads, so manager won't miss when he should contact client - You can integrate your PBX system into amoCRM, so you can do calls directly from CRM

Cons
- Lack of customization in reports, especially when you have several projects in one account - It's expensive for small projects

Rating breakdown

Likelihood to recommend: 9/10

Pros
Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers. Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus !

Cons
amoCRM only suitable for sales force automation, it is not suitable for automation projects and production.

Rating breakdown

Pros
In our company, we use amoCRM for sales management. Right in the system, you can set tasks and reminders to managers, relatively easy integration with IP telephony is available, and an important function of viewing the history of interaction with customers is implemented. Of course, amoCRM has much more extensive functionality, but I described only what I use myself.

Cons
The amoCRM sales management system lacks the function to divide the leads into categories, and there is also no possibility of performing predictive analytics and tracking project development.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I use amoCRM service to track the number of transactions and the distribution of meetings with clients. The tool has full integration with mobile devices. Thanks to this, you can use all the functions of the service from a smartphone or tablet. The function of importing and exporting data to Google Analytics is available.

Cons
One of the main disadvantages of amoCRM is technical support. It can take several days to solve problems and questions. Also, the system occasionally fails because of what is not possible to enter your personal account.

Rating breakdown

Likelihood to recommend: 8/10

Pros
A very convenient application, which after installation helped save our managers a lot of nerves, and management - money. The application is convenient due to the possibility of integration with the phone manager. As a result, reminders about calls come to the mobile phone, which is always with you. The customer database is also now always at hand. Everything is sorted in order. Very friendly interface. You can add additional fields to the cards.

Cons
I wish the analytics were more extensive. At times, the application freezes for a few seconds. But in general, the impression is good. It is a pity that in addition to sales, the application is difficult to apply anywhere else.

Rating breakdown

Likelihood to recommend: 9/10

Pros
amoCRM is great for a business based on sales, and it does not matter whether you have a real store or you offer virtual services, for example, in programming or web design. In this CRM, I easily configure tasks for myself and my subordinates, and monitor their implementation. Conveniently, all the actions performed on the tablet, immediately synchronized with the computer and employees are always at hand with up-to-date information.

Cons
Unfortunately, this system is very complex, but the developers do not provide a step-by-step guide on how to install it and properly configure it. Another thing I do not like is the inability to view statistics on mobile devices.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized.

Cons
You can’t view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can’t export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application.

Rating breakdown

Likelihood to recommend: 9/10

Pros
We use amoCRM in our company for more than 3 years. The service provides a large set of useful tools for business management: a system of sales analytics, the function of creating a sales funnel. There is the possibility of integration with the website and the phone for the accounting of leads.

Cons
The first and, probably, the main disadvantage of the amoCRM business management service is that after you add a new manager to the system, he can see all the profits and turnover of the company.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Idle time and fast start of this program allowed us also quickly and simply to adjust all purposes individually under inquiries of our firm, namely: 1. Fast filling of a card of the client and all contact information; 2. Integration with IP telephony; 3. Fast statement of tasks and transfer to their other departments or employees; 4. Convenient integration with email marketing by mail on client base; 5. SMS mailing of reminders and informing clients on the carried-out actions, discounts, etc.; 6. Communication of all filled forms of a subscription and orders on our websites with the amoCRM program; 7. At the end of day quickly to consider and analyze work of each call center operator. All these purposes were successfully realized by means of the amoCRM program without additional capital investments that also affected a choice сrm systems for our firm. The amoCRM program is ideally suited for simple call centers. I recommend!

Cons
with a slight time delay come letters to the email.

Rating breakdown

Pros
amoCRM originally bribed me with a huge number of functions and a nice well thought out design. The system is so thought out and implemented that even after several days of work and adding a small amount of data it was already clear that this CRM will suit us and we will be able to use it for business. Slowly we sorted out the modules we needed (Transactions, Lida, Contacts, Tasks) and the work moves very quickly.

Cons
Despite the nice design, it turned out that it is difficult to install the system and configure it. We even had to invite to the office a specialist who works only with amoCRM, but he helped us save time on installing CRM.

Rating breakdown

Likelihood to recommend: 10/10