amoCRM Reviews

We try to maximally automate all our business processes, one of the virtual assistants for us is amoCRM, which has a lot of functions and useful modules.

Despite the fact that the system is difficult to set up and master the functionality, technical support is always in touch and tries to prompt and help.

We use CRM amoCRM to account for customer base and sales managers transactions. The system allows you to access detailed sales analytics. There is a possibility of integration with a personal site, there is an excellent mobile version for smartphones and tablets.

The main disadvantage of amoCRM is that only 4 types of reports are available in the system: goals, sales, employees and the number of calls. You cannot add new reports yourself.

We have been using amoCRM for several years, because thanks to this service we have the opportunity to carry out a full collection of data about our customers. Well integrated with mobile devices.

In order to contact customer support, I personally need to spend a considerable amount of time, and even if they answer me, the quality of help does not always suit me. There are no tools that would allow to manage resources and documents.

No pros were added to this review

No cons were added to this review

Simplicity and ease of use.

Currently disadvantages not detected.

Dear Vitaly! Thanks for review! We are very pleased that our system can help you improve business performance!

Thanks to this software, we are able to effectively communicate with clients of our company, use social network management options, and also monitor progress. A large number of applications for integration is also an advantage.

To fully explore and use all the necessary functions in the work, you need to spend a significant amount of time. Not all support staff are able to answer any questions regarding their product.

The main advantage of this program over analogues is the comfort in using the service. Analytics allows you to quickly get information on the lid for the selected period. It is possible to track at which stage customers lose interest.

Very often in the system there are technical problems, because of which you have to apply for support, which answers for a long time. Also there is no possibility of using it on your own server.

Statistics amoCRM collects all the information about our company's customers. The service fully integrates with the list of social networks necessary for us and works well on iOS and Android mobile platforms.

The key disadvantages of amoCRM are interrelated with the collaboration system. You can not make predictions, as well as not enough features that would allow to monitor the current progress of the project.

We started using amoCRM a long time ago, because the service perfectly collects in the statistics section all customer data for our company. There are many useful tools and integrations with third-party services.

Because of the large number of functions, it took me quite a lot of time to study them. It was possible to contact the support service to resolve the issues that arose only several days later.

To account for the customer base of our company, we use amoCRM. The platform allows you to analyze and manage sales. There is an integration with the phone and the site, a good mobile application is available.

The amoCRM platform does not allow for the distribution of leads into different categories. Also there is not enough tool for instant messaging with clients in the format of online chat.

This CRM can significantly increase the productivity of our employees. The software allows you to assign tasks to employees of our company, and also contributes to the convenient processing of important information.

The notification system sometimes fails. The technical support service does not work as well as we would like, therefore, our employees have resolved many problems themselves.

The functionality of amoCRM is quite extensive, it allowed our company to significantly increase the level of sales. Through it, it was possible to fine-tune the data and control workflows, greatly facilitating it.

To fully familiarize yourself with the functional, you need to devote a considerable amount of time to learning. The engine was not suitable for beginners. There are loopholes in safety.

Low barrier to entry

not work with documents

Dear Vitaly! Thanks for your review. We are constantly improving our webinars and do a more complete documentation in order that it may be even easier for you to deal with the system.

Functional modern platform with a clear interface, which is extremely comfortable to use thanks to integration with the manager of mobile devices. It is possible to add additional fields for cards.

Some fields are translated in the wrong way. In case of failures or errors, the response from the support service to your request can be waited from several days to a couple of weeks.

I really like their mobile app. In amoCRM, our employees create detailed reports, as well as their own widgets. The system works stably and easily integrates with a number of social networks we need.

You can not track the progress of projects, a lot of time you have to wait for a response from the support staff. The notification system does not always function correctly.

The key difference of amoCRM is that sales rep could easily start using the system and quickly understand the logic inherent in it. amoCRM has a friendly interface and really helps to sell more. I, as the leader, can easily control the sales process. Integration with email and web forms are simply adjusted and give an immediate effect in terms of speed of responses to questions of potential customers. For us it is an effective system for lead management which is easy and pleasant to work with.

I not found any disadvantages in the work of the CRM system

In our company, this platform is used to analyze and manage sales. There is an excellent application for mobile devices on Android and iOS. The system has the ability to create detailed reports.

I can not track the development of the project. I would like to see the presence of a tool with which it would be possible to exchange instant messages with clients.

The product looks great, has great workflows, and helps streamline a lot of boring data-entry tasks that bog down a lot of CRMs. Integration with multiple chat platforms is huge, if you communicate through customers through these channels this is the greatest service for you.

The software is new, so most common integrations you'd expect with a CRM just aren't there, or are only available through Zapier which is clunky. Calling is the biggest issue, the ONLY supported phone service is Twilio, and the Zapier integrations are just one way. My organization calls a lot more than it chats, so the service was clunky.

Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient.

No cons were added to this review

The amoCRM tool helps us greatly simplify many data entry tasks. It integrates freely with multiple chat platforms and has an excellent mobile version for tablets and phones.

I cannot self-configure the analytics section. Notifications and messages are sometimes delivered with some delay. The support service is very slow.

No pros were added to this review

No cons were added to this review

Dear Oleg! Thank you for review! We are pleased that our system facilitates you to do business.

I like to use amoCRM, because this service is highly stable, provides a huge number of useful functions and easily integrates with the social networks we need.

There is no option that would provide the ability to track the current progress of the project. Technical support service often responds too long.

It is easy to use and affordable and packed with detailed pipelines and surprising features such as the built-in VoIP which enables you to dial directly from the contact’s entry; it records all phone calls so you can playback or monitor the team’s calls. The dashboard is uncluttered and if you are patient enough to learn how to do it, you can customize the dashboard widgets. The UI brings in the familiarity of social networks with adds to the ease in navigation. The built-in team messaging is ace in adding that collaborative touch. I quite like the single screen view of a customer’s stage in the buying cycle and how they move through the sales process.

It doesn’t bother me, but one thing would be that as the business grows you gotta check whether AmoCRM will scale with the business growth.

- online crm - working as a time-managment for all the office - can buy for several accounts - control by the manager or director - possible to make quick notes

To make function "to add" more bright or bigger to see at the first sight May be would be better to make the colors brighter and lines more contrast.

In reviewing other CRM tools, this basic level was easy to use. I just wanted a CRM. I didn't need social media integration or automation. The chat feature for support is working very well. They get back to me with easy to understand answers and tell me where to find additional information on their site.

It will pick up and entire string of emails when creating a lead from an email.

Hi Irene, Thanks for your feedback! We're happy to hear that you found our product easy to use and the support worked fast and well for you. We'll look into that and do our best to simplify the process of email integration.