Appointy Features

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If new booking user hasn't confirmed his email address, Appointy still books this user into the schedule, and if that user misspelled his email address he doesn't receive appointment reminder, hence you get a no-show, causing you to loose money and your staff getting angry for lost time slot.

Appointy has a lot of flexibility and features that can be customized to your business needs. Also, their support team is responsive 24/7 to answer questions about the software. Appointy's integrations are also very helpful. Their team not only helped me set up 90% of the data collection that I needed, but they also helped me complete the final 10% that was a bit more technical and needed a more experienced developer.

The software could be a bit more intuitive in some areas; however, their customer support team makes it easy to ask questions and quickly get a response whenever I am confused (which is not often).

Good integrations and API, lots of booking customization features were included that helped customers and staff alike. Google Calendar sync worked perfectly well and made it easy for staff to block time without logging in.

The 5 staff limit for $49.99 month was simply too expensive for our taste. We also had issues with the API also provide to be difficult to maintain with a developer. I see they've since added Zapier which might help with that extra cost.

I was able to use it for a class booking business. The Design is totally beautiful, I was Able to restrict client account booking as per validity period of class registrations, Cancellation and Rescheduling is amazing, Easy client sign up form. Reminder emails

Inadequate Reporting Lack of an Android /IOS App for my customers to log into were my major issues

The flexibility of configuration to suit business needs are very good. It has a good range of features but the most appealing is the Live help and the outstanding level of customer support even during the free trial as all questions are answered and you are sent direct links to the relevant support material.

One or two small areas could benefit from additional customization such as gift certificate emails need to be slightly better design. Code needs to be bigger than the price you paid.

It was so easy to use. It doesn't take a lot of time to learn how to use and more importantly it works with Google which brings in 95% of our customers.

Putting the account on pause do to Covid19 was a little confusing although they responded right away and were able to help pause my account.

I am able to retain my customers, all the while attracting new ones . All from the same app.

It sometimes slows down at startup, but an update usually resolves it.

It has a lot of freedom and flexibility to set up unique and complex schedules. Also love that we can create accounts for external referral partners and they can schedule appointments right in our system without having to involve any in-house staff. Same goes for customers scheduling themselves through a link we added to our website.

I wish there were more integration capabilities. The google calendar integration that we use only supports syncing with one account. It would be great if it could also sync with each technician's calendar individually. I also wish it had more out of the box integrations with common CRM platforms and the ability to build custom APIs. I also wish there was some more logic or rules built into how the system pairs an appointment with a technician such as the distance between appointments and recent service volume. The email notifications sent to customers should also have more options to send specific messages based on the type of appointment.

The automated reminders that go out to clients, helps reduce no shows. All my clients are also really happy to use it and think it looks professional. It has reduced so much admin, as it allows clients to book, re-schedule and cancel their appointments themselves, without having to contact me.

Would love it to be able to track received payments, and stop clients booking when they haven't prepaid, but that is the only thing I miss. Everything else is fab.

Thank you Anneli for appreciating our services. This surely helps us serve you and other customers better. We constantly aim at ensuring that Appointy exceeds all expectations in terms of product and customer experience. Just want you to know, we do support compulsory pre payments at the time of booking. We also offer the functionality of Sales reporting wherein you can track received payments. You would have received an email from our team elaborating the details of the functionalities. Once again, thank you for your kind words. We look forward to improving our services to serve you better. Always at your service- Customer Happiness Team @ Appointy.

I have been using Appointy for 2 years now. Many great features for a free product. My clients seem to be able to use it, as most of my bookings now come through Appointy. No one has ever told me "I am calling because I can't figure out how to book online." Really like the Google Calendar integration. Now that my business is taking off I plan to upgrade to the paid version. I would like to further customize the client contact points, which is limited in the free version.

I am not automatically logged in when I go to the website, and before I can log in I get a customer service pop-up chat window asking me why I have come to Appointy. Its just a little annoying to be asked the same question every day. That said, they've let me use this software for free for 2 years, so trying to engage me once a day is not too high a price to pay. :)

Customer support, ease of use for patients

Quite easy to accidently delete information from your schedule

That the program was customized to our needs, with no extra uneeded stuff. Easier for the guest and for us on the business end.

Just a few items we would have liked BUT they said that all those things were going to be in the version

I am always looking to see what apps or programs are available for teachers/staff to be able to book/schedule time with me. I've used Appointy sparingly and have noticed a few things. I like the option features and breakdown of services and times. There is a lot of flexibility there. I also like how they are now integrated with Google. The data, analytics, and reporting features/tools are really good. Great way to analyze results.

Not sure this is a major concern for all, but for me, in education, its just not quite what I am looking for. I need to be able to set my day by class periods with hallway/buffer times built within. Im also not selling a service, so this seems more geared to business.

Simplicity, and mostly customer service

Minor problems with Iphone users that were fixed.

2 years ago was easy to use. Still affordable. 2 years ago was supported and had good customer service

I have been with Apponity for years. I am now leaving. The reason for my departure is complete inability to work on mobile. iOS app and mobile browser nowadays never work properly. Never is a strong word but it is really never. Mobile app and mobile browser options are limited. Parts and pieces are not functioning after each iOs update. This only indicates that the software is no longer supported...

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This software provides all the booking options we need for our clients, and seems very customizable as well. What I like the most, however, is Appointy's top-notch customer service. The online Live Chat feature is key, and employs very helpful people who really take the initiative to not only answer questions, but to actually make the changes you're looking for, right on the spot! I felt like a highly valued customer throughout our online exchange, and was glad to save time with the help of a knowledgable employee.

All I can think of is that I don't yet feel comfortable with the monthly fee. And it's hard to justify paying for a year in advance (even with the savings) when we need to use a booking system only seasonally (April-November). Our previous booking system was free, so we were perhaps a bit spoiled by that! Perhaps it is within the range of other appointment software?

I'm usually someone who likes to troubleshoot my own issues as it tends to be faster. But for appointy, their support is as good as having a specialist on staff. Not only do they respond quickly and professionally, they think for my business and help me pre-empt problems. They share best practices with me and help me find the best solution. In many cases, they simply make the changes for me.

There isn't much to dislike about appointy. The software is made to be easy to use yet powerful. If I have to point out one thing, it's the membership system. It's working with a small problem being that once the membership is used up, the client is unable to purchase more sessions at regular prices. Having said that, for the amount that I'm paying, this is already very worth while. I'm sure they will rectify it in the coming version.

I liked the mobile app and the ability to track attendance in our group classes.

Group classes would only show up on the calendar if there were people booked in them. It would have been much easier to use if classes showed up on the calendar to hold that space even if they were empty. I didn't like that the emails and text message templates couldn't be customized, and I wish I could have edited my default client profile.

That my sales increased. The software allows customers to easily register for classes and we have seen a dramatic increase in our sales. We have not advertised or emailed past customers, so we are confident the software's ease of use is the reason why our sales increased 20% the first month.

Learning curve based on our needs. Truly is our needs make it difficult to set up each class, but customer service helps us whenever we need help. I truly only touched on the learning curve to put something in this spot, because Appointy guys really go out of their way to help us.

Impressive Customer Service. Very quick response time and very helpful. A lot of the default settings are already very useful easy to customize your page

100% customization not possible,

ease of use, online help/chat, facebook integration

the price, could be a little bit cheaper for loyal/returning customers

I loved the customer service. Appointy was pretty easy to set up, even for a computer illiterate person like myself. I had some issues, but they were pretty quickly resolved once I chatted with

I would love to have a smartphone app to manage my appointments, instead of having to use a browser to log in.

Dear Rafal, Your kind words appreciating Appointy are so encouraging. Thank you for taking the time to share your experience with Appointy. I am pleased that your experience with us is positive. Again thank you for being such a wonderful brand advocate for us. We assure you of an ever evolving product and great customer support to enhance your experience. Warms Regards Shivangi (Customer Happiness Team)

- There’s a free version, no need to be pressured into upgrading. - A team of software developers who helps customize the widgets on your website - easy to use platforms and also there’s an app on the App Store to use. - I love the interventions with multiple platforms like google analytics, add a book now on Instagram and especially a schedule directly on google business. - I also love to automate my daily tasks and Appointy can connect to zapper, in helping me doing so. I completely recommend Appointy

It would be nice if they added a little description when hovering on the infos Or options in the settings.

Works like a charm:) Very user friendly, and with the help of your amazing customer service, even the least tech savvy person, like myself, can quickly become a pro!!

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