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Appointy Features

Features Summary

Functionality

4.5

/5

270

Total features

46

6 categories

Appointy features

Alerts/Notifications
Appointment Management
Appointment Scheduling
Attendance Management
Automated Scheduling
Availability Indicator
Availability Management
Billing & Invoicing

Common features of Scheduling software

API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Appointment Scheduling
Approval Workflow
Attendance Tracking
Automated Scheduling

Price starts from

19.99

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

270

Price starts from

19.99

Per month

learn more

Total Features

46

Unique features

  • Real Time Notifications

  • Customer History

  • Employee Scheduling

  • Ratings / Reviews

Functionality

4.7

/5

5.1K

Price starts from

15

Per month

visit website

Total Features

107

Features in Common

37

Unique features

  • Gift Card Management

  • Attendance Tracking

  • Patient Management

  • Event Scheduling

Functionality

4.5

/5

4.1K

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

57

Features in Common

13

Unique features

  • Attendee Tracking

  • Onsite Ticketing

  • Customer Data Management

  • Promotions Management

Common Appointy comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Stop reading reviews and just get Appointy!

Reviewed 2 years ago

Appointy handles all of our scheduling for all of our staff. I wouldn't have it any other way!

Pros

The best thing is the customer service. I have never in my life been more please with a live-chat service than I have with Appointy. Our questions are often convoluted, sometimes obscure, and even on occasion have the answers in plain sight. The people they have doing tech support for their product are THE reason I wouldn't consider anything else. There is no robo-answer, and the people are genuinely interested in helping me find my solution. This sounds totally crazy, but I almost LIKE when something breaks because I get to interact with these guys! Shoutouts to [SENSITIVE CONTENT HIDDEN] in-particular!

Cons

Some of the default views (admin side) don't make sense. Example: moving to the calendar and I only see the next 3 hours? Default should be a week. And honestly, I think I can probably change that. Wait!!! I get to go talk to the support guys again! Other than that, the customization to make it look more like a whitebox product is a little lackluster.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Getting worse by the day

Reviewed 6 years ago

This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page. We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain; Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either...

Pros

No pros were added to this review

Cons

If new booking user hasn't confirmed his email address, Appointy still books this user into the schedule, and if that user misspelled his email address he doesn't receive appointment reminder, hence you get a no-show, causing you to loose money and your staff getting angry for lost time slot.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Long Term Customer - Appointy Supports Our Entire Business

Reviewed 2 years ago

Overall, my business has grown with Appointy over the past couple of years. As we continue to grow, Appointy will be our software of choice and we will continue to use their platform.

Pros

Appointy has a lot of flexibility and features that can be customized to your business needs. Also, their support team is responsive 24/7 to answer questions about the software. Appointy's integrations are also very helpful. Their team not only helped me set up 90% of the data collection that I needed, but they also helped me complete the final 10% that was a bit more technical and needed a more experienced developer.

Cons

The software could be a bit more intuitive in some areas; however, their customer support team makes it easy to ask questions and quickly get a response whenever I am confused (which is not often).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Too Expensive for Businesses

Reviewed a year ago

Appointy powered our tech stack for a long time after we left TimeTrade. Eventually, we grew tired of paying a programmer to tweak the API when business changed demanded it. We ultimately switched to SimplyBook.Me to save money and use Zapier.

Pros

Good integrations and API, lots of booking customization features were included that helped customers and staff alike. Google Calendar sync worked perfectly well and made it easy for staff to block time without logging in.

Cons

The 5 staff limit for $49.99 month was simply too expensive for our taste. We also had issues with the API also provide to be difficult to maintain with a developer. I see they've since added Zapier which might help with that extra cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Booking App... No customer end Android/IOS App

Reviewed 4 months ago

It's has been productive and I would still recommend it... It is a massively great App... If they take care of reporting and customer Android and IOS app.....and lastly Add CRM (email marketing) .... Boom they would be the jewel to run after.

Pros

I was able to use it for a class booking business. The Design is totally beautiful, I was Able to restrict client account booking as per validity period of class registrations, Cancellation and Rescheduling is amazing, Easy client sign up form. Reminder emails

Cons

Inadequate Reporting Lack of an Android /IOS App for my customers to log into were my major issues

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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First time user of Appointy

Reviewed a year ago

Publishing online classes with zoom during lockdown. The support for customising to our needs was excellent. We may be able to use this going forward with paid classes.

Pros

The flexibility of configuration to suit business needs are very good. It has a good range of features but the most appealing is the Live help and the outstanding level of customer support even during the free trial as all questions are answered and you are sent direct links to the relevant support material.

Cons

One or two small areas could benefit from additional customization such as gift certificate emails need to be slightly better design. Code needs to be bigger than the price you paid.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Customer Service

Reviewed 2 years ago

I have had a great experience.

Pros

It was so easy to use. It doesn't take a lot of time to learn how to use and more importantly it works with Google which brings in 95% of our customers.

Cons

Putting the account on pause do to Covid19 was a little confusing although they responded right away and were able to help pause my account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Marketing with Google!

Reviewed 4 years ago
Pros

I am able to retain my customers, all the while attracting new ones . All from the same app.

Cons

It sometimes slows down at startup, but an update usually resolves it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best I Could Find

Reviewed 5 years ago

Appointy is the best solution I've found for our scheduling needs. We use Appointy to schedule energy audits and assessments that last 1-4 hours each across a team of 8 analysts. The best part of Appointy is the ability to set regular and irregular availabilities and unavailabilities for each service tech. We have a pretty unique schedule for our team that rotates between A and B schedules every two weeks. Although it was a bit challenging to set up and required a workaround or two, we were able to set it up in Appointy where other scheduling software would have failed.

Pros

It has a lot of freedom and flexibility to set up unique and complex schedules. Also love that we can create accounts for external referral partners and they can schedule appointments right in our system without having to involve any in-house staff. Same goes for customers scheduling themselves through a link we added to our website.

Cons

I wish there were more integration capabilities. The google calendar integration that we use only supports syncing with one account. It would be great if it could also sync with each technician's calendar individually. I also wish it had more out of the box integrations with common CRM platforms and the ability to build custom APIs. I also wish there was some more logic or rules built into how the system pairs an appointment with a technician such as the distance between appointments and recent service volume. The email notifications sent to customers should also have more options to send specific messages based on the type of appointment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great - as always

Reviewed 6 years ago

Have used this system for my online language business for years now, it's really great - can't do without it now.

Pros

The automated reminders that go out to clients, helps reduce no shows. All my clients are also really happy to use it and think it looks professional. It has reduced so much admin, as it allows clients to book, re-schedule and cancel their appointments themselves, without having to contact me.

Cons

Would love it to be able to track received payments, and stop clients booking when they haven't prepaid, but that is the only thing I miss. Everything else is fab.

Vendor response

Thank you Anneli for appreciating our services. This surely helps us serve you and other customers better. We constantly aim at ensuring that Appointy exceeds all expectations in terms of product and customer experience. Just want you to know, we do support compulsory pre payments at the time of booking. We also offer the functionality of Sales reporting wherein you can track received payments. You would have received an email from our team elaborating the details of the functionalities. Once again, thank you for your kind words. We look forward to improving our services to serve you better. Always at your service- Customer Happiness Team @ Appointy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Robust Free Product - but I will probably upgrade to get more customization features.

Reviewed 5 years ago
Pros

I have been using Appointy for 2 years now. Many great features for a free product. My clients seem to be able to use it, as most of my bookings now come through Appointy. No one has ever told me "I am calling because I can't figure out how to book online." Really like the Google Calendar integration. Now that my business is taking off I plan to upgrade to the paid version. I would like to further customize the client contact points, which is limited in the free version.

Cons

I am not automatically logged in when I go to the website, and before I can log in I get a customer service pop-up chat window asking me why I have come to Appointy. Its just a little annoying to be asked the same question every day. That said, they've let me use this software for free for 2 years, so trying to engage me once a day is not too high a price to pay. :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Appointy Support is unmatched!

Reviewed 5 years ago

I've been using appointy for a number of years, and have been very pleased with the scheduling platform. It is very user-friendly and readily customizable. The text/email reminders are awesome and I often get positive feedback from clients. I've used the support for an incident in which I accidently deleted services, and appointments on my schedule, the support techs have been beyond amazing in helping me solve the problem. I'm amazed to see that companies still exist with such great customer support and responsiveness in the online world. 10 stars for Appointy!

Pros

Customer support, ease of use for patients

Cons

Quite easy to accidently delete information from your schedule

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect program for a small growing business

Reviewed 5 years ago

I had been looking for long time a program for reservations to our High Teas. One that would customize it to meet our needs. About 3 months ago, I found Appointy. From the start I was impressed. In our first texting messages, The support staff asked permission to call. How wonderful. As I gave my list of needs, the reply was "no problem" - wonderful!!. Then for the next week or 2, daily we were in...

Pros

That the program was customized to our needs, with no extra uneeded stuff. Easier for the guest and for us on the business end.

Cons

Just a few items we would have liked BUT they said that all those things were going to be in the version

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Appointments for Businesses

Reviewed 4 years ago

It's been short but fine. It seems to be an effective tool if and will probably do wonders for those needing to provide users with opportunities to book a service from you.

Pros

I am always looking to see what apps or programs are available for teachers/staff to be able to book/schedule time with me. I've used Appointy sparingly and have noticed a few things. I like the option features and breakdown of services and times. There is a lot of flexibility there. I also like how they are now integrated with Google. The data, analytics, and reporting features/tools are really good. Great way to analyze results.

Cons

Not sure this is a major concern for all, but for me, in education, its just not quite what I am looking for. I need to be able to set my day by class periods with hallway/buffer times built within. Im also not selling a service, so this seems more geared to business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great app and amazing customer support

Reviewed 5 years ago

I have been using it for one year. I had more complex business last year and I was on Pro plan. Since I have moved to another gym and had one room less I was able to get back to Free option. I am so happy with their customer service, and if I would have more rooms again in future I would be happy to pay them because Appointed support was always on time and helpful. Thank you Yaju you are a great support technician. Happy to have Appointy in my business crew

Pros

Simplicity, and mostly customer service

Cons

Minor problems with Iphone users that were fixed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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2 years of non-functioning iOS app and unsupported browser version

Reviewed 5 months ago
Pros

2 years ago was easy to use. Still affordable. 2 years ago was supported and had good customer service

Cons

I have been with Apponity for years. I am now leaving. The reason for my departure is complete inability to work on mobile. iOS app and mobile browser nowadays never work properly. Never is a strong word but it is really never. Mobile app and mobile browser options are limited. Parts and pieces are not functioning after each iOs update. This only indicates that the software is no longer supported...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have had a very positive experience with Appointy thus far, and definitely expect it to continue!

Reviewed 5 years ago
Pros

This software provides all the booking options we need for our clients, and seems very customizable as well. What I like the most, however, is Appointy's top-notch customer service. The online Live Chat feature is key, and employs very helpful people who really take the initiative to not only answer questions, but to actually make the changes you're looking for, right on the spot! I felt like a highly valued customer throughout our online exchange, and was glad to save time with the help of a knowledgable employee.

Cons

All I can think of is that I don't yet feel comfortable with the monthly fee. And it's hard to justify paying for a year in advance (even with the savings) when we need to use a booking system only seasonally (April-November). Our previous booking system was free, so we were perhaps a bit spoiled by that! Perhaps it is within the range of other appointment software?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Most reliable and responsive customer support.

Reviewed 5 years ago

Automation which results Time savings for my team.

Pros

I'm usually someone who likes to troubleshoot my own issues as it tends to be faster. But for appointy, their support is as good as having a specialist on staff. Not only do they respond quickly and professionally, they think for my business and help me pre-empt problems. They share best practices with me and help me find the best solution. In many cases, they simply make the changes for me.

Cons

There isn't much to dislike about appointy. The software is made to be easy to use yet powerful. If I have to point out one thing, it's the membership system. It's working with a small problem being that once the membership is used up, the client is unable to purchase more sessions at regular prices. Having said that, for the amount that I'm paying, this is already very worth while. I'm sure they will rectify it in the coming version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Incomplete Features and Misleading Information

Reviewed 3 years ago

After going through the fourteen day trial, duplicating all of our appointments from our existing program, and making the purchase (yearly plan), I discovered that even though I could add additional staff, I couldn't provide them with their own login (with separate priveledges from admin) without upgrading plans to more than 2x original cost. I had literally used the software for 5 days before it became useless for us. I feel they misrepresented this feature on their website, and also refuse to refund. There are better programs out there for the price.

Pros

I liked the mobile app and the ability to track attendance in our group classes.

Cons

Group classes would only show up on the calendar if there were people booked in them. It would have been much easier to use if classes showed up on the calendar to hold that space even if they were empty. I didn't like that the emails and text message templates couldn't be customized, and I wish I could have edited my default client profile.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We felt the cared about our business and our success. Outstanding customer service.

Reviewed 5 years ago

Increased sales. Email updates on new clients. Clients can cancel without calling and taking our time. Clients can pay if we wanted to, but we take payment in person. Clients really love their email update reminders. I really could go on and on.

Pros

That my sales increased. The software allows customers to easily register for classes and we have seen a dramatic increase in our sales. We have not advertised or emailed past customers, so we are confident the software's ease of use is the reason why our sales increased 20% the first month.

Cons

Learning curve based on our needs. Truly is our needs make it difficult to set up each class, but customer service helps us whenever we need help. I truly only touched on the learning curve to put something in this spot, because Appointy guys really go out of their way to help us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product that helps with organizing our bookings

Reviewed 5 years ago
Pros

Impressive Customer Service. Very quick response time and very helpful. A lot of the default settings are already very useful easy to customize your page

Cons

100% customization not possible,

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use

Reviewed 5 years ago

One of the easiest appointment systems I have used has the added benefit of email and facebook integration making advertising so much easier. They also have online chat/help which is first class.

Pros

ease of use, online help/chat, facebook integration

Cons

the price, could be a little bit cheaper for loyal/returning customers

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Customer Service!!!!

Reviewed 7 years ago

The customer service I received today from Yaju was outstanding. I had very frustrating issues with my software, that even made me consider changing the service. As it turns out my issues were caused by user error and ignoring warning messages (silly me!). My tech, Yaju was extremely helpful in explaining to me what I did wrong, and how to prevent it in the future. Then she logged onto my computer with my permission, and showed me how to take care of another very annoying problem I was experiencing. She was very patient with me, and very polite. This single session turned me into a hard core believer. Thank you Appointy for your great customer service

Pros

I loved the customer service. Appointy was pretty easy to set up, even for a computer illiterate person like myself. I had some issues, but they were pretty quickly resolved once I chatted with

Cons

I would love to have a smartphone app to manage my appointments, instead of having to use a browser to log in.

Vendor response

Dear Rafal, Your kind words appreciating Appointy are so encouraging. Thank you for taking the time to share your experience with Appointy. I am pleased that your experience with us is positive. Again thank you for being such a wonderful brand advocate for us. We assure you of an ever evolving product and great customer support to enhance your experience. Warms Regards Shivangi (Customer Happiness Team)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software to market your appointments on multiple platforms FOR FREE

Reviewed 2 years ago
Pros

- There’s a free version, no need to be pressured into upgrading. - A team of software developers who helps customize the widgets on your website - easy to use platforms and also there’s an app on the App Store to use. - I love the interventions with multiple platforms like google analytics, add a book now on Instagram and especially a schedule directly on google business. - I also love to automate my daily tasks and Appointy can connect to zapper, in helping me doing so. I completely recommend Appointy

Cons

It would be nice if they added a little description when hovering on the infos Or options in the settings.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome customer service!!

Reviewed 6 years ago

Omar & Yogi have been life savers for us the past two weeks, while trying to learn how to effectively use your system, for our programming needs!!! We are educators, using Appointy to make reservations for our classes, and had used a different system in the past. Although change is always hard, we are so excited that we found Appointy, and glad we made the change!! We love that the 'online chat' (help) feature is available 24 hours a day, and have always received a very quick response when we have needed to use it. Your staff knows the system thoroughly, and has helped us work through any questions, or issues we were having on our end.

Pros

Works like a charm:) Very user friendly, and with the help of your amazing customer service, even the least tech savvy person, like myself, can quickly become a pro!!

Cons

No cons were added to this review