Appointy Features

Appointy

Appointment scheduling software

4.65/5 (265 reviews)

Appointy Feature Summary

  • Appointment rescheduling
  • Multiple service booking
  • "Thank You" messages
  • Automatic client verification
  • Preferred staff member selection
  • Precision scheduling
  • Capacity booking
  • Recurring bookings
  • Appointment pre-payments
  • Google Calendar syncronization
  • Guest login
  • Resource scheduling
  • Email customization
  • International timzone detection
  • Staff and manager logins
  • Service-level time interval controls
  • Automatic appointment assignment
  • Appointment reminders via SMS or automated call
  • Calendar syncing & personalization
  • Payment gateway integrations
  • Custom forms
  • Customer relationship management (CRM)
  • Real-time notifications
  • Facebook integration
  • Zapier integration
  • Receipt customization
  • Customer ratings / feedback collection
  • Business analysis reports
  • Booking widget for business websites
  • Email marketing tool

Competitor Feature Comparison

API
Applications Management
Appointment Management
Assignment Management
Attendance Management
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Class Scheduling
Contact Management
Conversion Tracking
Credit Card Processing
Custom Forms
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Data Import/Export
Discount Management
Email Marketing Management
Event Scheduling
Facility Scheduling
Feedback Collection
Forms Management
Gift Card System
HIPAA Compliance
History Tracking
Invoice Management
Microsoft Outlook Integration
Multi-Language
Multi-Location
Partial Payments
Performance Reports
Ratings & Reviews
Real Time Notifications
Receipt Management
Reminders
Reporting & Statistics
SMS Integration
Sales Analytics
Social Media Integration
Team Calendars
Third Party Integration
Web Forms
Website Integration
Website Management
Widgets
iCalendar Support
Learn moreCompare App
API
Applications Management
Appointment Management
Assignment Management
Attendance Management
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Class Scheduling
Contact Management
Conversion Tracking
Credit Card Processing
Custom Forms
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Data Import/Export
Discount Management
Email Marketing Management
Event Scheduling
Facility Scheduling
Feedback Collection
Forms Management
Gift Card System
HIPAA Compliance
History Tracking
Invoice Management
Microsoft Outlook Integration
Multi-Language
Multi-Location
Partial Payments
Performance Reports
Ratings & Reviews
Real Time Notifications
Receipt Management
Reminders
Reporting & Statistics
SMS Integration
Sales Analytics
Social Media Integration
Team Calendars
Third Party Integration
Web Forms
Website Integration
Website Management
Widgets
iCalendar Support
Visit WebsiteCompare App
API
Applications Management
Appointment Management
Assignment Management
Attendance Management
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Class Scheduling
Contact Management
Conversion Tracking
Credit Card Processing
Custom Forms
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Data Import/Export
Discount Management
Email Marketing Management
Event Scheduling
Facility Scheduling
Feedback Collection
Forms Management
Gift Card System
HIPAA Compliance
History Tracking
Invoice Management
Microsoft Outlook Integration
Multi-Language
Multi-Location
Partial Payments
Performance Reports
Ratings & Reviews
Real Time Notifications
Receipt Management
Reminders
Reporting & Statistics
SMS Integration
Sales Analytics
Social Media Integration
Team Calendars
Third Party Integration
Web Forms
Website Integration
Website Management
Widgets
iCalendar Support
Visit WebsiteCompare App

Mobile apps

iOS App


20 reviews

Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


80 reviews

Appointy Feature Reviews

25 reviewers had the following to say about Appointy's features:

Chyntia Poedjokerto

Appointy has helped our appointment system becomes much easier and less work

2017-07-13

We have more accurate data on daily and sales report.

Pros

It is very customizable suits to your company need.

Cons

We cant categorize the customers based on our own classification and the price is a bit pricey compare to other software I have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Derick Mashaney

Great services!

2016-12-08

Customer Support has been helpful in helping me and my company navigates through the site and settings.

Pros

It varies when it's time to integrate on my company site and social media.

Cons

Not specifically designed for Notary Services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
David Ebbecke

So easy to use. Could figure out most features myself, but tech support great when needed.

2017-06-06

Automated scheduling for health and wellness classes.

Pros

Very easy to use, website integration, brand customization, AWESOME tech support, easy to navigate!!

Cons

I haven't encountered any real "cons" yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan Gill

It's fine! Does as we require

2016-03-24

Maximum 30 days report data Business hours page could be made easier to work Pros are in its - Overall simplicity and the fact that it sync's with gmail.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Clemens Nestler

With the Help of this great customer Service i was able to perform all my complex wishes.

2015-09-03

Pro: calendar sharing between multiple users (mangers) scheduling totaly customizable cons: no trail for Enterprise with locations cost of the produkt

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Appointy


Clemens, thank you for your appreciation. This is what makes us love our work and put that little extra everyday to delight our customers. We do offer 14 day free trial for Enterprise Plan. It can be activated from Membership area during trial. Thank you once again. Shivangi | Customer Success Team

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Paul Tay

Great features. But ...

2016-11-21

But it will be great if the application has diverse integration with all types of calendar, to block out availability based on calendar activities.

Pros

Great features.

Cons

Slow performance. Bad UI.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony Weber

Appointy Support is unmatched!

2016-12-15

It is very user-friendly and readily customizable. The text/email reminders are awesome and I often get positive feedback from clients.

Pros

Customer support, ease of use for patients

Cons

Quite easy to accidently delete information from your schedule

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Appointy

Appointy is top notch when it comes to customer support, I wouldn't think twice about using them for your online scheduling.

Source: Capterra
Helpful?   Yes   No
Read more
Brad Eisenberg

Verified Reviewer

Best I Could Find

2017-01-04

Appointy is the best solution I've found for our scheduling needs. We use Appointy to schedule energy audits and assessments that last 1-4 hours each across a team of 8 analysts. The best part of Appointy is the ability to set regular and irregular availabilities and unavailabilities for each service tech. We have a pretty unique schedule for our team that rotates between A and B schedules every two weeks. Although it was a bit challenging to set up and required a workaround or two, we were able to set it up in Appointy where other scheduling software would have failed.

Pros

Same goes for customers scheduling themselves through a link we added to our website.

Cons

I also wish it had more out of the box integrations with common CRM platforms and the ability to build custom APIs. I also wish there was some more logic or rules built into how the system pairs an appointment with a technician such as the distance between appointments and recent service volume.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Rachael Letendre

Incomplete Features and Misleading Information

2019-08-01

I feel they misrepresented this feature on their website, and also refuse to refund.

Pros

I liked the mobile app and the ability to track attendance in our group classes.

Cons

Group classes would only show up on the calendar if there were people booked in them.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Mirco Chiesa

Appointy: The reservation service par excellence

2017-02-28

Highly customizable, super fast and competent customer support at a price lower than the competition

Pros

highly customizable, super fast and competent customer support

Cons

I don't know cons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ganesh Patil

Perfect Tool for Appointment

2019-04-09

Pros

Online payments options, Tons of API integration with Zapier.

Cons

HIPAA compliance details for booking appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Shubhangi Bhalekar

Verified Reviewer

Simple but very useful concept

2015-08-20

Highly customizable and extremely interactive.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Stacey Allen

Easy to use

2017-01-02

One of the easiest appointment systems I have used has the added benefit of email and facebook integration making advertising so much easier.

Pros

ease of use, online help/chat, facebook integration

Cons

the price, could be a little bit cheaper for loyal/returning customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Hanson

Exactly what I needed

2015-08-08

The fact that i can custom brand the software, set specific rules and exceptions for scheduling, and allow for automatic selection of staff in the embedded scheduler was essentially all I needed, so this will likely be what I use from here on in.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Appointy


Dear Daniel,

Thank you for appreciating our services. This surely helps us serve you and other customers better. Your kind words make us love work even more and pushes us to strive to get better each day. We constantly aim at ensuring that Appointy exceeds all expectations in terms of product and customer experience.

Always at your service- Customer Happiness Team @ Appointy.

Read more
Sara Escamilla

Great software if you don't mind the payment

2017-06-09

Pros

Fairly simple interface. Great features on the paid plans.

Cons

I started with the free plan, but it really wasn't much better than just using Google calendar appointments (which we have been using for years.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Young

If I could leave ten stars for Customer Support I would!!

2017-09-08

Happy customers, and less frazzled staff!!!

Pros

Our biggest complaint from our customers has been booking.

Cons

I'd like more filters for running reports, and notifications when a purchased package has run out or is close to running out would save the day!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ruby Kissoyan

Horrible user interface, features that do not work, slow website, too many complaints to list them

2018-09-26

Outrageously horrible

Pros

Google maps integration (but that hardly works)

Cons

Nothing works, not even the manual features they offer under the Plus plan that is suppose to sync with Google calendar one way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 51-200 employees)

Appointy

2019-11-30

Great scheduling / reminding tool for everyday use!

Pros

One of the best features of Appointy is that it sends automated reminder to both parties, which is time saving on my end.

Cons

I can't come up with any negative feedback about this service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nick Makrs

Use it For Multiple Locations

2016-12-29

This is a great service. I use it for all my locations booking. The support and quality are top notch.

Pros

easy to use

Cons

no zipper integration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Appointy

get it!

Source: Capterra
Helpful?   Yes   No
Read more
Craig Lloyd

Easy to use and truly first class customer support!

2016-12-14

From integration to multilingual support, they have been EXTREMELY helpful!

Pros

Easy to integrate, friendly, simple interface.

Cons

Could do with a little more flexibility in the interface and multilingual support is growing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Appointy

The trial period is a little short, make sure you test out its functions before buying. However, the staff on the live chat are really accommodating and make using this software a no brainer!

Source: Capterra
Helpful?   Yes   No
Read more
Shahzaib Ul Hassan

Best Software for Any Business

2019-12-09

Highly Recommended, One of the best software for Appointments, Get rid of the burden of managing.

Pros

I am thankful to Appointy founder that he had solved my most significant hurdle of business, the best part is it can also send an auto reminder to your clients and easy to manage things with clients.

Cons

Well, I love everything about this software, but I would be much happy if they can add some money integration features to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Isaiah Barhoum

Long Term Customer - Appointy Supports Our Entire Business

2020-09-02

Overall, my business has grown with Appointy over the past couple of years. As we continue to grow, Appointy will be our software of choice and we will continue to use their platform.

Pros

Appointy has a lot of flexibility and features that can be customized to your business needs.

Cons

The software could be a bit more intuitive in some areas; however, their customer support team makes it easy to ask questions and quickly get a response whenever I am confused (which is not often).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Franck A

The best

2015-09-15

It has all the feature you need for appointments scheduling, it has a free plan to get started, and their support is great.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Larry Bawden

Online appointment scheduling made easy

2016-10-12

Appointy is easy to use and simple to integrate into your website.

Pros

Marketing tools for promoting my business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
CW Bush

We felt the cared about our business and our success. Outstanding customer service.

2017-05-26

Clients really love their email update reminders. I really could go on and on.

Pros

The software allows customers to easily register for classes and we have seen a dramatic increase in our sales.

Cons

Truly is our needs make it difficult to set up each class, but customer service helps us whenever we need help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more