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GetFeedback
4.8
(44)

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Send better surveys. Collect better feedback.

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(13)

GetFeedback Features

Features Summary

Functionality

4.6

/5

44

Total features

81

10 categories

GetFeedback features

360 Degree Feedback
AI/Machine Learning
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
CES Survey Structure

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

44

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

81

Unique features

  • Knowledge Management

  • CES Survey Structure

  • Complaint Monitoring

  • AI/Machine Learning

Functionality

4.5

/5

9.4K

Price starts from

25

/user

Per month

visit website

Total Features

54

Features in Common

47

Unique features

  • Live Results Sharing

  • Email Distribution

  • Collaboration Tools

  • Benchmarking

Functionality

4.2

/5

5.9K

Price starts from

0

/user

Per month

visit website

Total Features

207

Features in Common

48

Unique features

  • Dashboard Creation

  • Multi-Channel Marketing

  • Sales Planning

  • Tagging

Common GetFeedback comparisons

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GetFeedbackvsAlchemer
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SurveySparrow logo
GetFeedbackvsSurveySparrow
GetFeedback logo
Typeform logo
GetFeedbackvsTypeform
GetFeedback logo
SurveyMonkey logo
GetFeedbackvsSurveyMonkey

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring

Reviewed 3 years ago

We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.

Pros

GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.

Cons

It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Survey tool for Salesforce

Reviewed 3 years ago
Pros

GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration! Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !

Cons

GetFeedback business model is quite expensive, hard to afford for many businesses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GetFeedback is used for collecting customer feedback

Reviewed 4 months ago

In addition to hearing from our customers about the new features they enjoy or dislike on our website, we can determine the needs and questions they have. We can also contact customers who have opted to receive email responses from us. On this basis, we will be able to conduct an inquiry with those individuals who wish to contribute to the enhancement of the website's content and functionality.

Pros

I appreciate how easy it is to create attractive surveys and how quickly they can be sent once they have been created. Because of the survey builder's user-friendliness and the numerous options for enhancing their appearance with images, textures, and colors, my surveys come out looking fantastic. The integration process with Salesforce is straightforward, and as a result, I can display the results...

Cons

It has a slightly higher price tag than some of the other alternatives, but the enhanced features and capabilities more than justify the premium. Occasionally, the survey builder did not provide us with the exact design element or logic we required; however, I believe this is to be expected from any builder that requires you to complete the work on your own.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent survey tool for client and user experience

Reviewed 5 months ago

Very positive! Customer service is always responsive and helpful, and we've been able to deploy several CX surveys because of this tool.

Pros

I love the question templates and the ability to customize them based on your survey needs. The platform also offers great background and theme options

Cons

I wish there was a way to include incomplete responses in the summary results without having to export them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Collect customer feedback with ease

Reviewed 4 years ago
Pros

I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features. Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media. There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever. The user interface and dashboard is super-intuitive. Lastly, the analytics let reporting a piece of cake.

Cons

A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awesome Tool!

Reviewed 7 years ago

This product is great. I've used numerous survey tools over the years and GetFeedback is far and away the best. It is the simplest to use, looks incredible on mobile, and is easily branded with company standards. We've used this tool internally for over a year now and it is amazing to see it continue to improve and grow. Every time my team or I have needed support, the response time was incredibly fast and solved out issue within one response. I wish more companies were like GetFeedback!

Pros

The integration with salesforce, the beautiful look and feel.

Cons

More question logic would be nice

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great looking surveys and nice Salesforce integration

Reviewed 7 years ago

GetFeedback makes it really easy to create nice looking surveys and get the info into Salesforce. This is great for us because we're able to track some very specific questions on lead and contact records for better targeting our sales efforts.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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GetFeedback Review

Reviewed 2 months ago

Overall, I was happy that this tool was one I was assigned to manage. It was easy to learn and did a lot of impressive things that I definitely took credit for :)!

Pros

We used this tool in conjunction with Salesforce Service Cloud and it was a perfect way to solicit feedback from our customers. The forms are easy to set up, send out, and, for the customer, quick to fill out.

Cons

When mapping back into Salesforce, the field usage can be a bit clunky. You end up having to create a new field for a lot of questions which makes reporting a bit tedious.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Gets the job done!

Reviewed 4 years ago

We are currently using GetFeedback to send Customer Satisfaction (CSAT) surveys to various clients of our across different segments. We also briefly used it for NPS surveys, but then switched to another, dedicated NPS survey solution.

Pros

Multiple surveys allowed Surveys are very customizable, as there are multiple questions types and different ways to display the answers and for the users to choose from You can customize your survey so that it retains who replies to it, either their email address or any other information. This is not very intuitive or easy to use though

Cons

The predefined templates/themes are a bit tacky There are no (or at least, we could not find easily) specific instructions for the dimensions of any images used. As such, we had to use a trial and error approach in order to get it right. Reporting is not very sophisticated, and we found it difficult to extract specific results in relation to our specific survey responses. The summary is more informative, but you cannot download its results.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Hands down - just get it.

Reviewed 9 years ago

We've used multiple apps to handle surveys and our website feedback, always leaving something to be desired, whether it was a Salesforce.com CRM integration snag, or visually designing the survey itself to look somewhat close to our brand visual standards. GetFeedback in it's elegant simplicity solves these issues for us and we actually find ourselves implementing faster and our users have a great experience. The responsive design baked in is ridiculous. Don't discount this review because of the 5 stars or the positive slant, there are few apps that deliver on a focused requirement like GetFeedback does. Just watch their customer videos, they speak for themselves.

Pros

Ease of use, responsive design built-in, SFDC integration works, visual approach to survey is unmatched.

Cons

Still new and some more technical/robust survey requirements may not be possible yet, but it seems like that's constantly changing. One new feature that we needed is launching in a week! Seriously.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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GetFeedback

Reviewed 7 years ago

Creating questionnaire relatively easy, straightforward. Have been having trouble getting back into the app for editing, sending the questionnaire to respondents..

Pros

Easy to create good-looking questionnaires, templates. There's a mode for limited free use. There's a way to track responses using e-mail or other identifiers of each respondent. Tech support seems to be trying to be helpful.

Cons

No instant messaging/chat with tech support. Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Super user friendly

Reviewed 7 years ago

I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom. The data analytics are really slick and sharing the summary of responses has a very easy to read format. We recently linked GetFeedback with Salesforce, it was very simple to map to a custom object offering us the ability to consolidate data from multiple surveys! I wish the sharing function allowed for multiple owners of one survey so it would be easier to collaborate with team members when creating new surveys.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very Responsive Customer Service

Reviewed 7 years ago

What ever customer service model GetFeedback is using should be the model for all organizations. I am blown away by the responsiveness of their HELP desk. I just created my first survey in GetFeedback and had a number of questions I needed answers for. Using the link on their help page, I submitted my question and every time I received a very useful response within 15 minutes of my request. The product is good but the customer service from representatives like Kimberly Powell is what will keep me coming back.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great survey platform

Reviewed 3 years ago
Pros

I like the customizability of this platform. It has a lot of great features to help cater to different needs.

Cons

I wish there was a way to organize past surveys on the general dashboard.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Most beautiful and fun survey-software out there

Reviewed 7 years ago

I do not really too much to say, but I am just very pleased with the customer service and first and foremost the beautiful product. I LOVE the design of the surveys! I would prefer, if the summary report, could look more like a dashboard. It is kind of annoying to scroll between each section, in order to view the responses (I know you can just download an Excel-file or a .csv-file, but it's just not that pretty).

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Creating and capturing survey results has never been easier

Reviewed 6 years ago

Both the creation of the survey and the capturing of results along with integration to store the results in a system of choice like CRM, ERP etc. is very intuitive. Making use of the survey data is all that matters as pre-built connectors make integration with any Business system very easy. Even Business users can set it up and there is no need to get IT involved.

Pros

No pros were added to this review

Cons

No cons were added to this review

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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It just works...

Reviewed 7 years ago

It's really simple. I can quickly create awesome looking surveys that don't embarrass me or my company. All mobile-ready and aligned to our branding. Other tools I've used are clunky and look absolutely awful - this feels like modern survey software, for me as a user, and for our audience consuming the surveys.

Pros

- Really darn simple and easy to use - Gorgeous design - Higher response rate do to UI and mobile-optimzation over other services I've tried

Cons

More integrations would always be nice though key ones are already there (like Salesforce, etc).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awesome Awesome Product. Awesome Customer Service.

Reviewed 7 years ago

This is hand's down the best tool for surveys. It is incredibly easy to use and even more important, incredibly easy for customers to complete. The surveys work almost magically on each device. They're customer service is outstanding. I cannot recommend this product enough!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use, great looking online survey product

Reviewed 7 years ago

We use this online survey product to get feedback on how our support team is doing handling cases. The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
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By far the best survey tool I've seen

Reviewed 7 years ago

Very flexible in layout design and customization. Easy to use. Works well with many other softwares/apps including SFDC. Videos and instruction manuals are easy to follow and very helpful. Great customer service as well, quick response time.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Highly customizable tool for gathering different kinds of feedback!

Reviewed a year ago

I'd recommend GetFeedback to every client who is interested in creating fancy surveys and forms and to analyze the results in different ways, especially when you already use Salesforce. This integration can provide many important benefits.

Pros

What I like most is that with GetFeedback it's very easy to prepare a survey that looks like it's been developed by a professional UX designer. It has a variety of different question types that can be added to the form canvas and most importantly you have a variety of templates available by default.

Cons

Would be great to have an open connector for Microsoft Power Automate in the future. Right now it's not available.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Product, Great Service = Satisfied Customer

Reviewed 7 years ago

Get Feedback allowed us to make great looking surveys that are easy to disburse and map directly to Salesforce fields. What a time saver! Their staff have been very helpful and are great at following up to ensure your success.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
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First online survey I created. Very easy and logical set up.

Reviewed 7 years ago

Integrated into my 'usual' newsletter seemlessly. I own a small business and think it is brilliant that this type of service is available to me, not just businesses with large marketing budgets.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
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great product

Reviewed 6 years ago

Great product. Integrates perfectly with salesforce.com. A must have for my sales and marketing team.

Pros

No pros were added to this review

Cons

No cons were added to this review