GetFeedback Pricing Plan & Cost Guide

GetFeedback

Send better surveys. Collect better feedback.

4.78/5 (40 reviews)

GetFeedback Pricing

Pricing model: Free, Subscription

Free Trial: Available

Create your free GetFeedback trial account at https://www.getfeedback.com

GetFeedback Professional: $50/month

GetFeedback Enterprise: Starting at $150/month

GetFeedback for Salesforce: Contact Us at sales@getfeedback.com

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GetFeedback Pricing Reviews

Pros
  • Their staff have been very helpful and are great at following up to ensure your success.Mitchell P.Read the full review
  • I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom.Jeff T.Read the full review
  • I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers.Nemyee F.Read the full review
Cons
  • Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems.Verified ReviewerRead the full review
  • If anything, it could be a little cheaper, but I'd really struggle to criticise this software.Joe G.Read the full review
  • Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.Verified ReviewerRead the full review
100%
recommended this to a friend or a colleague

4 reviewers had the following to say about GetFeedback's pricing:

Joe G.

A rare combination of quality and value

Used monthly for 1-2 years
Reviewed 2019-07-16
Review Source: Capterra

GetFeedback is very easy to use, but also powerful. It's possible to create surveys quickly, but it's also possible to dig in to some very advanced features.

Pros
The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.

Cons
If anything, it could be a little cheaper, but I'd really struggle to criticise this software!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jordan C.

Best Survey tool for Salesforce

Used occasionally for 6-12 months
Reviewed 2019-08-20
Review Source: Capterra

Pros
GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration! Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !

Cons
GetFeedback business model is quite expensive, hard to afford for many businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Easy-to-use but extremely expensive

Used daily for less than 6 months
Reviewed 2020-05-27
Review Source: GetApp

Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional! On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys.

Pros
Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce. It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce. Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!

Cons
Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc. Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Collect customer feedback with ease

Used weekly for 6-12 months
Reviewed 2018-12-13
Review Source: Capterra

Pros
I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features. Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media. There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever. The user interface and dashboard is super-intuitive. Lastly, the analytics let reporting a piece of cake.

Cons
A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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