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Idiomatic
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Use data to turn feedback into features with confidence.
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Idiomatic - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Idiomatic overview
What is Idiomatic?
Idiomatic is the leading customer feedback, analytics provider. Unlike text analytics or simple NLP, Idiomatic's high custom approach is unique in the market for using supervised ML to create granular, accurate, and scalable categorizations.
Idiomatic's platform takes all forms of unstructured customer feedback (Zendesk, Salesforce, Delighted, Qualtrics, Social Media, etc.) and manually creates labels for our AI to automatically categorize and quantify what customers are saying.
As an added benefit, Idiomatic's custom sentiment models also outperform general sentiment tracking because of the custom nature of sentiment within support vs. surveys vs. social. Idiomatic provides world-class PII scrubbing and customized security controls for what data is passed.
Key benefits of using Idiomatic
Custom sentiment tracking by data source.
No unsupervised, general NLP.
World class customer success.
Unparalleled accuracy in classification of unstructured feedback.
Easy flow of data in and out (you still own your own data).
Easy integrations with any help desk or survey tool.
No engineering support needed from client.
Actionable insight in week 1.
Starting price
per month
Alternatives
with better value for money
Idiomatic’s user interface
Idiomatic reviews
Overall rating
4.7
/5
18
Positive reviews
94
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.67/10
5
4
3
2
1
14
3
1
0
0
Verified reviewer
Anonymity request
Liis S.
Director of CX
Luke E.
Head of User Services
Larry F.
VP, Customer Support
Lili O.
Manager
Greg D.
VP Customer Experience
Who uses Idiomatic?
Based on 18 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Idiomatic's key features
Most critical features, based on insights from Idiomatic users:
All Idiomatic features
Features rating:
Idiomatic alternatives
Idiomatic
Starting from
399
Per month
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Starting from
29
Per month
Alchemer
Starting from
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Per month
Jotform
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39
Per month
Idiomatic pricing
Pricing plans
Pricing details:
User opinions about Idiomatic price and value
Value for money rating:
To see what individual users think of Idiomatic's price and value, check out the review snippets below.
Verified reviewer
Anonymity request
Liis S.
Director of CX
Idiomatic integrations (14)
Integrations rated by users
We looked at 18 user reviews to identify which products are mentioned as Idiomatic integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
Idiomatic support options
Typical customers
Platforms supported
Support options
Training options
Idiomatic FAQs
Idiomatic has the following pricing plans:
Starting from: $399.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Idiomatic?
Idiomatic has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Idiomatic support?
Idiomatic supports the following languages:
English
Q. Does Idiomatic offer an API?
No, Idiomatic does not have an API available.
Q. What other apps does Idiomatic integrate with?
Idiomatic integrates with the following applications:
Salesforce Service Cloud, Discord, Zendesk Explore, Delighted, Zendesk AI, Looker, Twitter/X, Pendo, Typeform, Tableau, Gladly, Gorgias, Kustomer, Intercom
Q. What level of support does Idiomatic offer?
Idiomatic offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base