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Keap

4.1
(1.1K)

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An all-in-one CRM, sales and marketing automation software

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(87)

Keap Pricing, Features, Reviews and Alternatives

Keap FAQs

Q. What type of pricing plans does Keap offer?

Keap has the following pricing plans:
Starting from: $129.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Keap?

Keap has the following typical customers:
Freelancers, Non Profit, Small Business

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Q. What languages does Keap support?

Keap supports the following languages:
Swedish, Hebrew, Spanish, Arabic, Portuguese, English, Dutch, German, French, Italian, Japanese

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Q. Does Keap support mobile devices?

Keap supports the following devices:
Android, iPad, iPhone

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Q. Does Keap offer an API?

Yes, Keap has an API available for use.

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Q. What other apps does Keap integrate with?

Keap integrates with the following applications:
Wufoo, MOBIT, Interact, Higher Logic Thrive, Speak2Leads, Microsoft Outlook, Adobe Commerce, WooCommerce, Dropbox Business, LinkTrust, Booker, Zapier, Picreel, QuickBooks Online Advanced, Bedrock Data, Instapage, LeadDyno, 40Nuggets, Gmail, Setmore, Graphly, Trello, Google Drive, Sync2CRM, OnceHub, Pipedrive, Zoom Meetings, Shift4Shop, WebinarJam, WordPress, Help Scout, LeadsBridge, Automate.io, Jotform, Salesforce Sales Cloud, Webgility, Wistia, QuickTapSurvey, Mobiniti, Slack, Google Contacts, Typeform, Zen Cart, LiveChat, GoTo Webinar, Eventbrite, Workato, Meta for Business, Quickbooks Online, Justuno, Birdeye, Leadpages, Wisepops, Privy, Google Calendar, ClicData, OptinMonster, FuseDesk, Call Loop, Mailchimp, Twilio, Arborgold, Slemma, TenFold, Xero, Cyfe, BigCommerce, Operations Hub, Shopify, Zendesk Suite

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Q. What level of support does Keap offer?

Keap offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

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Keap product overview

Price starts from

129

Per month

Other

What is Keap?

Keap, formerly Infusionsoft, helps small businesses grow with three highly customizable plans. Keap Grow This plan for startups and growing small businesses lets you organize everything in one tool, automatically follow up, and deliver the service that wins more business. Keap Pro This step-up plan provides all-in-one CRM, sales and marketing automation software designed for service-based businesses. Keap Pro offers repeatable sales process and marketing campaigns that will keep your business moving forward. Infusionsoft by Keap. Our top-tier offering helps established service-based businesses who need a CRM with advanced sales and marketing automation, and fully customizable campaigns that easily integrate with existing apps. At Keap, we also have a true passion for small business success. We've been in your shoes. Keap started as a small business, and more than 50% of our employees have owned or worked at a small business. Our love for small businesses is at the core of our culture.

Key benefits of using Keap

CRM: simplify sales activities, qualify and distribute leads, automate sales tasks, view sales and conversion reports, manage opportunities and pipelines, capture leads with web forms, segment customers, manage calendar and tasks, import and manage data, and more.

MARKETING: build relationships with campaigns, follow-up with autoresponders, share content socially, measure results, capture leads with web forms, track results with reports, get personal with behavioral triggers, market offline, and more.

E-COMMERCE: create a storefront and shopping cart, create electronic order forms, sell with discounts, upsells and trials, offer payment plans, trigger post-purchase follow-up, invoice and collect electronically, manage product inventory and fulfillment, grow through affiliate programs, and more.

PAYMENT: fully integrated with Infusionsoft, fast setup and easy to use, transparent pricing, setup to support all handled through Infusionsoft, not another vendor.

AUTOMATION: build smart campaigns, qualify and distribute leads, automate workflow, create smart promo offers, invoice and collect automatically, track and deliver products, create personalized communications, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
24/7 (Live rep)
FAQs/Forum
Phone Support

Training options

Live Online
Videos
In Person
Documentation
Webinars

Not sure about Keap? Compare it with a popular alternative

Starting from

129

Per month

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Why am I seeing this?

Keap pricing information

Value for money

3.8

/5

1.1K

Starting from

129

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Keap features

Functionality

4.1

/5

1.1K

Total features

145

24 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
Activity Dashboard
API
Alerts/Notifications
Data Import/Export
Email Marketing

Keap users reviews

Overall Rating

4.1

/5

1.1K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.75/10
Rating distribution

5

4

3

2

1

553

373

140

53

57

Pros
The interface is clean and easy to use. On first impressions it looked like the re-brand from InfusionSoft was a move good to keep things more simple.
I love this product, it is the best when you get advanced marketing experience and a big mail list, you can really do magic with it with the advanced action based segmentation.
I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation.
Cons
When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying.
Sick and tired of paying money for something no one can make function and do what I need.
Infusionsoft refuses to make simple fixes. Terrible for business to business.
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Troy H.

Founder at SoTellUs

Marketing and Advertising, 1-10 employees

Review source

Overall Rating

We could not run our business without it.

Reviewed 2 years ago

Transcript

Troy: My name is Troy, and I am the owner of a software development company, and I would give Keap five...

JM
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Jessica M.

Owner

Health, Wellness and Fitness, self-employed

Review source

Overall Rating

All in one business solution

Reviewed 2 years ago

Transcript

Jessica M: Hi, my name is Jessica. I'm an owner of a company. I give Keap a four out of five. For more...

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Simon W.

Health, Wellness and Fitness, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Literally does everything needed

Reviewed 3 years ago

I really like that I now have everything in one place that I can check in on and work within. So now my landing pages and emails database and campaigns are all easily accessible.

Pros

I think it is great that the software will recognise what my users do and act accordingly which means my system becomes automated and leaves me free to work on what I am best at.

Cons

The one problem with the software is that it is a beast of features and I can easily get lost in the minefield.

Vendor response

Simon, Thank you so much for the high marks and your valuable feedback! So glad to hear Keap is helping you in your business and gives you the freedom to do what you are best at! All the best, Paige, Social Media Specialist at Keap

JD
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Joane DanElle D.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Designed for advanced marketers!

Reviewed 6 months ago

Overall, I see the benefits of Keap/Infusionsoft and if I had the big budget to hire someone to set it all up, I can see how powerful it could be. But unfortunately, I was sold a solution that I was no where near ready for. I think this is perfect for the advanced marketer who has plenty of experience with funnels, CRM, automation etc. Unfortunately for me, it was too much, too soon!

Pros

I loved how it was an all-in-one platform!

Cons

It was incredibly hard to set up and use because the sales person forgot to mention that it was a robust solution for the more experienced marketer. So when I was first learning to create funnels, Keap/Infusionsoft was just too advanced for me.

Vendor response

Hi Joane, I'm sorry to hear that you found Keap difficult to set up in your business. I encourage you to check out some of our resources - including our onboarding coaching options, our live events designed to help you in your Keap app (https://keap.com/resources/events) and the Keap help center (https://help.keap.com/help) to get better acclimated in your app.

AR
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Verified reviewer

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Infusionsoft is Broken

Reviewed 4 years ago

As a customer of 7+ years who used to be 100% on-board, even going as far as to fly to Phoenix to attend Infusioncon, I would not recommend Infusionsoft anymore. Pains me to say this. Too many bugs, too many excuses for things not working, not worth the hassle anymore.

Pros

I liked what this product was many years ago. Not so much in recent times.

Cons

Infusionsoft is broken for a few reasons. The first is that all out emails to Yahoo and Telus are bouncing. This is a problem that Infusionsoft has and knows about and has been working on for well over a month. As a result, expect days where some of your emails to Yahoo to go through, and days where none go through at all. For Canadians, that means all Rogers emails will bounce. The second issues...

Vendor response

Thank you for sharing your feedback. We are sorry that you've been impacted by the industry-wide challenges with email deliverability for Yahoo & AOL. Our team has worked diligently and quickly to improve deliverability by partnering with the Verizon Media group to obtain better insight and solutions in order to improve these rates and provide the best email deliverability possible for our customers....

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Kavindu Githsara K.

E-Learning, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Well Established Online CRM Platform with Marketing Tools

Reviewed 4 months ago

We used keap to manage our customers database. we did email marketing, lead generation , internal forms, email templates and automate campaigns and more. I'm happy to tell you, even we can find lots of cheap CRM systems out there, Keap is the best and it's worth for money. because, everyday they are trying to give us the best experience. we got recurring updates with lots of new features. One more thing to mention. There customer support was very helpful for our staff when they onboarding. Not only for staff but for admin too. timely support is given by them. I would like to recommend Keap CRM for any business out there. go ahead without any hesitation. At first it will be hard to adopt a new system. but when it comes to Keap, They will help you to get there without any troubles.

Pros

This system has everything that needs for a business for up and running. Even for a startup business also able to adopt this system to their workplace very easily. The best feature that i saw is Email Automation. As a admin i was able to create and schedule lots of email campaigns for our customers. it is very easy and straight forward. Campaign builder interface is very user friendly. even my non computer literacy people also can build and automate an process within few minutes. It provides lots of integration options with third party applications. Also It provides lots of tools to manage our marketing procedures.

Cons

Nothing to complain but i would like to mention that there should be more tutorials/guides and onboarding trainings for users.

Vendor response

Hi Kavindu, Thank you so much for taking the time to leave a review! I'm glad to hear that Keap's feature set has met many of your business needs and our support team helped you integrate it seamlessly into your business.

TS
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Tammy S.

Fine Art, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Large learning curve for Keap

Reviewed 9 months ago

Once you learn all the features you see how powerful and helpful this software can be.

Pros

The pipeline feature and the ease of moving customers through the pipeline for various actions to occur.

Cons

Without an outside company guiding us there was a large learning curve to learn all of the features.

Vendor response

Hi Tammy, Thank you so much for taking the time to leave a review. We're happy to hear that Keap's features have assisted with your customer journey. I will share your feedback about the learning curve with our software with the right teams here so we can work to create a simpler experience for our customers. I encourage you to check out our educational resources on our website and lean on our team when you have any specific questions.

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