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Keap

An all-in-one CRM, sales and marketing automation software

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Keap Pricing, Features, Reviews and Alternatives

Keap product overview

Price starts from

79

Per month

Other

What is Keap?

Keap, formerly Infusionsoft, helps small businesses grow with three highly customizable plans. Keap Grow This plan for startups and growing small businesses lets you organize everything in one tool, automatically follow up, and deliver the service that wins more business. Keap Pro This step-up plan provides all-in-one CRM, sales and marketing automation software designed for service-based businesses. Keap Pro offers repeatable sales process and marketing campaigns that will keep your business moving forward. Infusionsoft by Keap. Our top-tier offering helps established service-based businesses who need a CRM with advanced sales and marketing automation, and fully customizable campaigns that easily integrate with existing apps. At Keap, we also have a true passion for small business success. We've been in your shoes. Keap started as a small business, and more than 50% of our employees have owned or worked at a small business. Our love for small businesses is at the core of our culture.

Key benefits of using Keap

CRM: simplify sales activities, qualify and distribute leads, automate sales tasks, view sales and conversion reports, manage opportunities and pipelines, capture leads with web forms, segment customers, manage calendar and tasks, import and manage data, and more.

MARKETING: build relationships with campaigns, follow-up with autoresponders, share content socially, measure results, capture leads with web forms, track results with reports, get personal with behavioral triggers, market offline, and more.

E-COMMERCE: create a storefront and shopping cart, create electronic order forms, sell with discounts, upsells and trials, offer payment plans, trigger post-purchase follow-up, invoice and collect electronically, manage product inventory and fulfillment, grow through affiliate programs, and more.

PAYMENT: fully integrated with Infusionsoft, fast setup and easy to use, transparent pricing, setup to support all handled through Infusionsoft, not another vendor.

AUTOMATION: build smart campaigns, qualify and distribute leads, automate workflow, create smart promo offers, invoice and collect automatically, track and deliver products, create personalized communications, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
24/7 (Live rep)
FAQs/Forum
Phone Support

Training options

Live Online
Videos
In Person
Documentation
Webinars

Keap pricing information

Value for money

3.8

/5

1.1K

Starting from

79

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Keap features

Functionality

4.1

/5

1.1K

Total features

142

24 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Data Import/Export
Email Marketing

Keap users reviews

Overall Rating

4.1

/5

1.1K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.72/10
Rating distribution

5

4

3

2

1

520

352

137

53

54

Pros
The interface is clean and easy to use. On first impressions it looked like the re-brand from InfusionSoft was a move good to keep things more simple.

AV

Andra V.

I love this product, it is the best when you get advanced marketing experience and a big mail list, you can really do magic with it with the advanced action based segmentation.

LA

Louizos Alexandros L.

I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation.
AvatarImg

Mindy I.

Cons
When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying.

DS

Daniel S.

Sick and tired of paying money for something no one can make function and do what I need.

HM

Heidi M.

Infusionsoft refuses to make simple fixes. Terrible for business to business.

JP

John P.

Overall Rating

We could not run our business without it.

Reviewed 2 years ago

Transcript

Troy: My name is Troy, and I am the owner of a software development company, and I would give Keap five...

JM
AvatarImg

Jessica M.

Health Coach

Health, Wellness and Fitness, self-employed

Review source

Overall Rating

All in one business solution

Reviewed a year ago

Transcript

Jessica M: Hi, my name is Jessica. I'm an owner of a company. I give Keap a four out of five. For more...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great for an all-in-one service

Reviewed a year ago

I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation. I have the email lists integrated onto my website optin forms and it's quite simple to see who takes action on the emails that are sent in the automation sequence.

Pros

I love that I can segment my clients into different groups to email them directly from Keap, and also do the same with prospective clients and past clients. Having everything in one place makes my life so much easier and streamlined and has encouraged me to do even more than I was before in regards to client communication.

Cons

I had some issues at first with the Keap phone number, but they did get it fixed, although it took quite a while. The one thing that I am missing right now with them is recurring invoicing because I would have to be the one to enter the client's credit card information in order to do that here, so I am still using another product for that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I love Infusionsoft

Reviewed 3 years ago

I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is costly but monthly fees are reasonable. Support is mostly provided by 3rd parties.

Pros

Easy to use. I can create Campaigns and email marketing Does a great job of segmenting customers

Cons

Search options are limited Onboarding costs are high

Vendor response

Bob, Thank you so much for the high marks and your valuable feedback! So glad to hear the power of the product is beneficial to you and your business! All the best, Paige, Social Media Specialist at Keap

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Large learning curve for Keap

Reviewed 2 months ago

Once you learn all the features you see how powerful and helpful this software can be.

Pros

The pipeline feature and the ease of moving customers through the pipeline for various actions to occur.

Cons

Without an outside company guiding us there was a large learning curve to learn all of the features.

Vendor response

Hi Tammy, Thank you so much for taking the time to leave a review. We're happy to hear that Keap's features have assisted with your customer journey. I will share your feedback about the learning curve with our software with the right teams here so we can work to create a simpler experience for our customers. I encourage you to check out our educational resources on our website and lean on our team when you have any specific questions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Came to Keap for Price. Leaving because not keeping up with our needs.

Reviewed 2 months ago

Customer support is really good with Keap. I do appreciate that. When we moved from HubSpot, I really missed the features they provided--just simple things but when adding a photo to a campaign, I could see a thumbnail. With Keap, you always have to know the exact name of the image, etc. Keap needs to update the site to make it more robust and intuitive like their competitors.

Pros

Have been using Infusionsoft ---> Keap for 6+ years. We initially moved from HubSpot to Infusionsoft simply because HubSpot was too expensive for the size of our company or what we were looking to accomplish with simple campaigns.

Cons

I feel like Keap has not stayed on the cutting edge--seems a little behind the times now, honestly. We're looking at Klaviyo now and it seems like their campaigns, analytics and action sets will be easier to execute.

Vendor response

Hi Colette, Thank you so much for taking the time to leave a review. We're glad to hear that Keap has been an affordable solution for your business, but I am sorry that you feel our product has not stayed on the cutting edge. Our product team consistently has new updates in the works, and we are always working to ensure that we are making the user experience easier for our customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Keap - A Multi-Faceted Platform Tailored to Your Business' Needs

Reviewed 4 months ago

Very positive. If I have questions I tend to get answers quickly with the many way to contact Keap and their support staff. Their CS team is very knowledgeable and do a great job of running our requests up the ladder if they cannot assist us themselves.

Pros

Keap is very customizeable and adaptable for our needs. Over the years there have been many "value added" upgrades that have helped our company accomplish the goals we have.

Cons

On a rare occasion when you are running a massive export of info, it can bog down Keap's bandwidth to send out mail that is scheduled, but I don't thinks that's limited to Keap. I think you are going to get that anywhere you take such action. All in all, it's an extreme rarity to run into such issue in my multi-year experience with the software.

Vendor response

Hi Jordan, Thank you so much for taking the time to leave a review. We're glad to hear that Keap meets all of your business needs and that our customer support team has been able to assist with all of your questions.

Keap FAQs and common questions

Q. What type of pricing plans does Keap offer?

Keap has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Keap?

Keap has the following typical customers:
Freelancers, Non Profit, Small Business


Q. What languages does Keap support?

Keap supports the following languages:
Arabic, Dutch, English, French, German, Hebrew, Italian, Japanese, Portuguese, Spanish, Swedish


Q. Does Keap support mobile devices?

Keap supports the following devices:
Android, iPad, iPhone


Q. Does Keap offer an API?

Yes, Keap has an API available for use.


Q. What other apps does Keap integrate with?

Keap integrates with the following applications:
Wufoo, MOBIT, Interact, Higher Logic Thrive, Speak2Leads, Microsoft Outlook, Adobe Commerce, WooCommerce, Dropbox Business, LinkTrust, Booker, Zapier, Picreel, QuickBooks Online Advanced, Bedrock Data, Instapage, LeadDyno, 40Nuggets, Gmail, Setmore, Graphly, Trello, Google Drive, Sync2CRM, ScheduleOnce, Pipedrive, Zoom Meetings, Shift4Shop, WebinarJam, WordPress, Help Scout, LeadsBridge, Automate.io, Jotform, Salesforce Sales Cloud, Webgility, Wistia, QuickTapSurvey, Mobiniti, Slack, Google Contacts, Typeform, Zen Cart, LiveChat, GoTo Webinar, Eventbrite, Workato, Meta for Business, Quickbooks Online, Justuno, Birdeye, Leadpages, Wisepops, Privy, Google Calendar, ClicData, OptinMonster, FuseDesk, Call Loop, Mailchimp, Twilio, Arborgold, Slemma, TenFold, Xero, Cyfe, BigCommerce, Operations Hub, Shopify, Zendesk


Q. What level of support does Keap offer?

Keap offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

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