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Keap

An all-in-one CRM, sales and marketing automation solution

Table of Contents

Is this product right for your business?

Find out with a

Keap - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: August 2026

Keap overview

Based on 1298 verified user reviews

What is Keap?

Reviews for Keap come from a wide variety of industries, including marketing and advertising (13% of reviewers), management consulting (9%), and real estate (8%). The most frequent use case for Keap cited by reviewers is email marketing (62% of reviewers).

What are the most popular integrations for Keap?

The Keap integration most frequently cited by reviewers is Zapier, an integration product rated 4.5 out of 5 for its integration with Keap.

Starting price

299usage based /
per month

Alternatives

with better value for money

Pros & Cons

Email Marketing

Lead Management

User Interface

Automation

Difficult cancellation process

Keap’s user interface

Ease of use rating:

4.1

(1.2K)

Keap reviews

Overall rating

4.1

1.2K

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.61/10

Rating distribution

613

418

149

Pros

“The system's automated and entirely customizable method for capturing leads from the website, responding automatically and keeping communication ongoing with potential customers is what I appreciate about it.”

Jackie S.

Self employed

“The best marketing reporting tool and the ability to manage contacts and marketing campaign monitoring thectool is excellent.”

Fabrizio G.

Design Lead

“Keap has been a guaranteed ally to automate activities that make potential clients have a perfect follow-up and value them more without leaving other clients behind, it helps to market products in a more professional way with marketing management that increases income and decreases workflows”

Dylan C.

marketing

Cons

“It is really lacking for marketing, it doens't even add UTMs automatically in email blasts and it is very hard to keep track of opt ins.”

Hilary T.

Marketing

“The level of complexity that you can quickly get to with this software makes it easy to get in over your head and become frustrated with the processes they have available.”

David V.

Lead Developer

“Limited customization, and unreliable, the software is clearly very old hobbled together code that is not really able to keep up with its competitors”

Jerry W.

CEO

Who uses Keap?

Based on 1,298 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services

Retail

Marketing and Advertising

Management Consulting

Others

Use cases

Email Marketing

CRM

Marketing Automation

Sales Tracking

Contact Management

Keap's key features

Most critical features, based on insights from Keap users:

Subscriber management

4.3

(7)

Contact management

4.2

(97)

Campaign scheduling

4.5

(6)

Event triggered actions

4.5

(19)

Campaign analytics

4.3

(18)

Autoresponders

2.0

(1)

CAN-SPAM compliance

4.4

(34)

WYSIWYG editor

4.0

(2)

All Keap features

Features rating:

4.1

(1.2K)

A/B testing

(0)

Access controls/permissions

(0)

Activity dashboard

4.5

(4)

Activity tracking

4.0

(1)

Alerts/Notifications

4.0

(5)

API

(0)

Appointment management

4.3

(15)

Appointment scheduling

(0)

Autoresponders

2.0

(1)

Availability management

(0)

Batch processing

(0)

Behavior analytics

5.0

(1)

Billing & invoicing

2.3

(4)

Business process automation

(0)

Calendar management

4.4

(14)

Calendar/Reminder system

2.6

(14)

Calendar sync

(0)

Campaign analytics

4.3

(18)

Campaign management

4.3

(20)

Campaign planning

4.6

(8)

Campaign scheduling

4.5

(6)

Campaign segmentation

(0)

CAN-SPAM compliance

4.4

(34)

Catalog management

(0)

Channel management

(0)

Chat/Messaging

(0)

Click tracking

4.0

(1)

Client database

(0)

Client management

4.2

(6)

Collaboration tools

(0)

Commenting/Notes

(0)

Communication management

(0)

Confirmations/Reminders

4.6

(19)

Contact database

4.3

(69)

Contact management

4.2

(97)

Content management

(0)

Conversion rate optimization

(0)

Conversion tracking

3.8

(6)

CRM

4.0

(32)

Customer accounts

(0)

Customer database

4.4

(10)

Customer history

3.0

(2)

Customer journey mapping

(0)

Customer segmentation

(0)

Customer surveys

1.0

(1)

Customizable branding

5.0

(1)

Customizable ctas

5.0

(1)

Customizable fields

4.5

(16)

Customizable forms

5.0

(1)

Customizable reports

3.0

(1)

Customizable templates

4.7

(7)

Customization

(0)

Dashboard

(0)

Data import/export

4.6

(7)

Data security

(0)

Data synchronization

1.5

(2)

Data visualization

(0)

Design management

(0)

Discount management

(0)

Drag & drop

(0)

Drip campaigns

3.7

(9)

Dynamic content

5.0

(1)

eCommerce management

(0)

Electronic payments

5.0

(2)

Email campaign management

4.2

(47)

Email management

3.5

(24)

Email marketing

4.3

(34)

Email templates

5.0

(1)

Email tracking

(0)

Engagement tracking

(0)

Event triggered actions

4.5

(19)

File management

(0)

Forecasting

(0)

For financial institutions

(0)

For insurance industry

(0)

For ipad devices

(0)

Form builder

(0)

Forms management

(0)

For real estate agencies

(0)

For sales teams/organizations

(0)

For small businesses

5.0

(1)

For startups

5.0

(1)

Image library

(0)

Inbox management

(0)

Interaction tracking

3.6

(21)

Interactive content

(0)

Inventory management

1.8

(5)

Invoice management

(0)

Landing pages/web forms

3.7

(10)

Lead capture

4.3

(61)

Lead distribution

(0)

Lead engagement

4.5

(6)

Lead generation

3.5

(4)

Lead management

4.0

(66)

Lead notifications

5.0

(1)

Lead nurturing

4.0

(2)

Lead qualification

3.5

(15)

Lead scoring

5.0

(1)

Lead segmentation

4.8

(5)

List management

4.1

(38)

Live chat

5.0

(1)

Marketing automation

4.2

(41)

Mass texting

5.0

(1)

Media library

(0)

Mobile access

3.5

(17)

Mobile app

(0)

Mobile optimization

4.0

(1)

Monitoring

(0)

Multi-Campaign

5.0

(4)

Multi-Channel communication

2.0

(1)

Multi-Channel management

(0)

Multi-Channel marketing

2.0

(2)

Multi-Location

(0)

Multi-Store

(0)

Newsletter management

3.8

(6)

Online booking

4.5

(23)

Online forms

(0)

Online payments

(0)

Order management

5.0

(1)

Order tracking

(0)

Performance management

(0)

Performance metrics

(0)

Personalization

3.0

(2)

Pipeline management

4.1

(14)

Pipeline reports

(0)

Predictive analytics

(0)

Pricing and cost calculations

(0)

Prioritization

4.0

(1)

Promotions management

(0)

Prospecting tools

4.5

(2)

Quotes/Estimates

3.1

(11)

Real-Time analytics

2.0

(1)

Real-Time data

5.0

(2)

Real time editing

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Recurring appointments

(0)

Referral tracking

2.2

(5)

Relationship Tracking

(0)

Reminders

5.0

(5)

Reporting/Analytics

4.2

(32)

Reporting & statistics

4.6

(5)

Responsive web design

(0)

ROI tracking

3.9

(7)

Role-Based permissions

(0)

Sales activity management

5.0

(1)

Sales forecasting

(0)

Sales order management

(0)

Sales pipeline management

3.9

(46)

Sales reports

(0)

Sales trend analysis

4.0

(1)

Search/Filter

(0)

Search marketing

(0)

Segmentation

3.4

(21)

SEO management

(0)

Shared contacts

4.0

(1)

Shopping cart

4.8

(4)

SMS messaging

(0)

Social marketing

3.8

(6)

Social media integration

5.0

(1)

Social promotion

(0)

Source Tracking

(0)

Subscriber management

4.3

(7)

Tagging

(0)

Task management

3.8

(16)

Task scheduling

(0)

Template management

3.9

(11)

Templates

(0)

Territory management

2.8

(6)

Third-Party integration

(0)

Third-Party integrations

5.0

(3)

Visitor tracking

(0)

Visual analytics

(0)

Web-based deployment

5.0

(1)

Web forms

(0)

Website integration

(0)

Website management

5.0

(2)

Website publishing options

(0)

Website visitor tracking

(0)

Widgets

(0)

Keap alternatives

Keap

4.1

(1.2K)

Starting from

299

Per month

Free trial

Free version

Ease of Use

3.6

Features

4.1

Value for Money

3.8

Customer Support

4.0

EngageBay CRM

4.6

(910)

visit website

Starting from

14.99

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.7

Customer Support

4.8

Omnisend

4.7

(836)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.5

Customer Support

4.7

HubSpot Marketing Hub

4.5

(6.2K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.4

Keap pricing

Value for money rating:

3.8

(1.2K)

Starting from

299

Per month

Usage Based

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Keap price and value

Value for money rating:

3.8

(1.2K)

To see what individual users think of Keap's price and value, check out the review snippets below.

Jackie S.

Self employed

“The best marketing reporting tool and the ability to manage contacts and marketing campaign monitoring thectool is excellent.”

Fabrizio G.

Design Lead

Keap integrations (68)

Integrations rated by users

We looked at 1,298 user reviews to identify which products are mentioned as Keap integrations and how users feel about them.

Zapier

Integration rating: 4.6 (20)

QuickBooks Online

Integration rating: 3.5 (9)

“It provides a basic sync, which is nice, but still requires cleanup on the QBO side.”

“so as to not make many mistakes when doing keying time for payroll”

Bob H.

President of Operations

1/2

Gmail

Integration rating: 5.0 (8)

WordPress

Integration rating: 2.7 (8)

Google Calendar

Integration rating: 5.0 (6)

Twilio

Integration rating: 5.0 (5)

“Integrated for SMS and mobile call recording”

Aqua W.

Sales Executive

Keap customer support

What do users say about Keap customer support?

Customer support rating:

4.0

We analyzed verified user reviews to identify positive and negative aspects of Keap customer support.

The majority of users highlight friendly, knowledgeable, and patient support staff who go above and beyond to assist.

A significant portion of users appreciate the multiple ways to contact support and the team's quick, helpful responses.

Widespread user sentiment values the onboarding support and step-by-step assistance, especially for new users.

A minority of users report slow response times, unresolved issues, and inconsistent support quality, especially for complex problems.

Support options

Email/help desk

Chat

Knowledge base

24/7 (live rep)

Faqs/forum

Phone support

Training options

Live online

Videos

In person

Documentation

Webinars

To see what individual users say about Keap's customer support, check out the review snippets below.

“I have been a user since 2012 and appreciated the personal on-boarding and availability of a responsive support team.”

Lisa G.

Coach and Consultant

Keap FAQs

Q. Who are the typical users of Keap?

Keap has the following typical customers:
Small Business, Freelancers, Mid-size Business, Large Enterprises

These products have better value for money

Q. What is Keap used for?

Keap, helps small businesses grow with three highly customizable plans. Keap Grow: This plan for startups and growing small businesses lets businesses organize everything in one tool, automatically follow up, and deliver the service that wins more business. Keap Pro: This step-up plan provides all-in-one CRM, sales and marketing automation solution designed for service-based businesses. Keap Pro offers repeatable sales process and marketing campaigns that will keep the business moving forward. Infusionsoft by Keap: The top-tier offering helps established service-based businesses who need a CRM with advanced sales and marketing automation, and fully customizable campaigns that easily integrate with existing apps.

Q. Does Keap support mobile devices?

Keap supports the following devices:
iPhone, Android, iPad

Q. What level of support does Keap offer?

Keap offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support