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Keap
5
613
4
418
3
149
2
57
1
61
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
An all-in-one CRM, sales and marketing automation solution
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Keap - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Keap overview
Based on 1298 verified user reviews
What is Keap?
Reviews for Keap come from a wide variety of industries, including marketing and advertising (13% of reviewers), management consulting (9%), and real estate (8%). The most frequent use case for Keap cited by reviewers is email marketing (62% of reviewers).
What do users say about Keap pricing?
Some users report that Keap offers accessible entry-level pricing and a free trial, and reviewers appreciate the robust features and onboarding assistance. However, some reviewers find costs escalate quickly, especially with add-ons, training, and long-term contracts.
What are the most popular integrations for Keap?
The Keap integration most frequently cited by reviewers is Zapier, an integration product rated 4.5 out of 5 for its integration with Keap.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
User Interface
Lead Management
Difficult and costly cancellation process
Limited and complicated reporting tools
Complicated and restrictive payment handling
Keap’s user interface
Keap review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
4.1
Ease of use
3.6
Customer support
4.0
Reviews sentiment
What do users say about Keap?
Users say Keap offers robust features for marketing automation, CRM, and campaign management, helping them organize customer data, automate tasks, and streamline workflows. They report that it enables detailed segmentation, targeted email campaigns, and efficient sales pipeline tracking, which improves productivity and customer engagement. Some appreciate the customization options and integration capabilities with third-party apps.
Reviewers indicate Keap’s learning curve is steep, with complex setup and navigation that can be overwhelming for new users. They feel pricing is higher than competitors, and some experience bugs, slow load times, and limited support. They mention the interface could be more intuitive and user-friendly.
Select to learn more
Who uses Keap?
Based on 1,298 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Keap's key features
Most critical features, based on insights from Keap users:
All Keap features
Features rating:
Keap alternatives
Keap
Starting from
299
Per month
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/user
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Starting from
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Keap pricing
Value for money rating:
Starting from
299
Per month
Usage Based
User opinions about Keap price and value
Value for money rating:
To see what individual users think of Keap's price and value, check out the review snippets below.
Jackie S.
Self employed
Caroline B.
Bachelor in Supply Chain Management
Keap integrations (69)
Integrations rated by users
We looked at 1,298 user reviews to identify which products are mentioned as Keap integrations and how users feel about them.
Integration rating: 4.6 (20)
“To help us see when kids are registered in our project management software”
“It connects fine but has lots of issues.”
Emma E.
Artistic Director
Integration rating: 3.5 (9)
Integration rating: 5.0 (8)
“I don't know that I am using this it's fullest. I wish that it kinda logged the emails as touch points itself in the correct client to prevent me from having to log things like that myself.”
Adelita D.
Founder
Integration rating: 2.7 (8)
“Integrate and half the work”
Jamie P.
Designer
Integration rating: 5.0 (6)
Integration rating: 5.0 (5)
“Ticket Notifications”
Tim S.
IT Support Analyst Tier II
Keap customer support
What do users say about Keap customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Keap customer support.
Widely noted by reviewers, Keap's support team is responsive, patient, and often goes above and beyond to resolve issues.
A large number of users appreciate the multiple contact options and timely assistance, especially during onboarding and setup.
Common user feedback highlights the personable and knowledgeable staff, making support interactions enjoyable and confidence-boosting.
A limited number of users report slow response times, lack of follow-up, and difficulty accessing effective support for complex issues.
Support options
Training options
To see what individual users say about Keap's customer support, check out the review snippets below.
“I have been a user since 2012 and appreciated the personal on-boarding and availability of a responsive support team.”
Lisa G.
Coach and Consultant
Keap FAQs
Q. What is Keap used for?
Keap, helps small businesses grow with three highly customizable plans. Keap Grow: This plan for startups and growing small businesses lets businesses organize everything in one tool, automatically follow up, and deliver the service that wins more business. Keap Pro: This step-up plan provides all-in-one CRM, sales and marketing automation solution designed for service-based businesses. Keap Pro offers repeatable sales process and marketing campaigns that will keep the business moving forward. Infusionsoft by Keap: The top-tier offering helps established service-based businesses who need a CRM with advanced sales and marketing automation, and fully customizable campaigns that easily integrate with existing apps.
Q. Does Keap support mobile devices?
Keap supports the following devices:
iPhone, Android, iPad
Q. What level of support does Keap offer?
Keap offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support
