Most popular features of all Customer Management apps
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
19 reviewers had the following to say about Launchcloud's features:
Pros
the SaaS has a very clean UI and design.
Cons
unfortunately, this product did not have the one key feature I was looking for - return to complete form later.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Launchcloud went the extra mile to make it work for us when no other platform could connect a customer survey to our CRM - they made it happen!
Pros
Flexibility, connection to CRM.
Cons
The visual interface isn't as easy to navigate as I'd like.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering Launchcloud
Talk to the reps if you aren't sure if it can do something they may be able to make it work for you!
Thank you for your feedback
Saved time in data capturing and the paperwork is a lot easier to monitor now.
Pros
It is very easy to create new forms.
Cons
The website interface is not very user friendly for people that are not familiar with computers.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thank glad yoy like launchcloud. Launchcloud is design for more complex work flows so bot to get your head around at first.
I would highly recommend this product to business owners who need mobile applications but don't have experience developing them or the budget to hire a development team.
Pros
Ease of use for developer and user
Cons
I had to insert text for field titles to hide the associated field titles to get the format I needed, which added a lot of time and repetitive work to the development.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Launchcloud
Would like to see more options for customizing field title size and fonts. When creating rules, have an organized field listing in a hierarchical format or be listed in the order they appear on the forms. Or separate fields in an organized format by form page. It would be much faster to create rules heavy forms and with less time spent testing and fixing errors. I only have two forms in my app and there are so many fields listed when trying to select a dependent field, I spend more time searching for the field than anything else.
Thank you Tom glade you like it
Pros
The multiple of options to ask customers questions made it easy to collect data from our customers.
Cons
We had to stop using it at some point because it was slowing down our operations and our customers were unhappy at the wait times.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
I put these forms on my website or social media account and again, they come straight through to me.
And their customer service is the best I've come across in years!
Pros
Easy to use, flexible solutions, outstanding customer service
Cons
Would love to be able to take subscriptions payments but I hear it might be coming
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Thank you Erik we really appreciate your review
not having to type out information submitted into spreadsheet, but still have to format
Pros
The automatic download to google drive and online link to share with everyone and the ability to create an excel spreadsheet.
Cons
the reports section is not clear for my orders, it would be nice to see how many people ordered specific products that was outlined.If someone sends form twice and I delete on Launchcloud,it does not delete off google drive spreadsheet.One of the products I deleted also still shows up on the spreadsheet.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
i tried formstack, and survey monkey for my field research but both did not work for me. however Launchcloud lets me gain my data offline on my app.
Launchcloud came to my rescue by providing a customizable form to link the opt-in form on my website to MailChimp and excel sheet.
Safest and most convenient place to store and view my data. Lots of tutorials and FAQ's available if theres things me and my staff don't understand or need help with discovery or improving functionality of my forms.
Pros
Easy to use. Visually very easy to navigate.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Launchcloud
When building a form, I would love to be able to pop the tool box out of the browser window.
Thank you Rob we are always happy to help
The ability to design and use my own forms for a great experience on any device is awesome
Pros
Easy to use Excellent support Reasonable pricing
Cons
More how-to guides would be great and slower YouTube videos
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Thank you for your feedback! We will keep improving New support docs on there way.
Forms easily created. Which can then be edited by a developer easily.
Pros
Also reporting is clean, well thought out and robust.
Cons
Navigation around the site took some getting used to, and it was slow at times. Also finding the right tools to edit the form once designing was a struggle - but great support and once we found them, easily replicated.
Rating breakdown
Frequency of use: Weekly
Likelihood to recommend
Launchcloud is enterprise so can take a day or so to learn it but then becomes very natural.
Very friendly and knowledgeable team. Affordable and innovative software!
Pros
Easy to set up, and for my team to use!
Cons
Wish theer were a few more form templates, but we were able to build our own to meet our needs.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
The ease of use. The support from the Launhcloud team and the variety of features that are available on the platform.
Cons
If it could automatically be set A-Z that would be helpful
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Thank you for the feedback we will look at adding a filter option
Streamline our admin and registration process'
Pros
The functionality and interlinking between forms and emails. Automation.
Cons
A good knowledge of ICT is required to get full use out of functionality. i.e. basic coding for 'Spaces', 'bold text' etc for email themes etc.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Thank you for your review
Saves us paper
Pros
I like that it saves us from having to store hundreds of forms, and keeps them all conveintly online
Cons
I don't like how confusing it is to actually put together a form. Our customers are always confused about the "select date" section of form but support says there is no alternative.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
The image upload is easy and intuitive too
Cons
When I initially used this I had a link but hadn't been added to the form so had to used web based. Just give up on that one
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
