Lavu POS Reviews

No costs for hardware, ease of use once set up, availability of [sensitive content hidden] and his team during the launch. [sensitive content hidden] has also been very accessible after the set up with follow up questions and concerns.

hardware. cash register is bulky, credit card reader requires an actual port to work. i would prefer an all in one, wifi unit with a display screen for the customer.

Familiarity and previous experience working with Lavu

Length of time to resolve issues associated with account

Hi Jimmy, thank you for sharing your experience with Lavu. We are glad to hear that you have been a loyal Lavu partner and that everything has been resolved. As always, please reach out if you need anything.

Ability to utilize Tab Order as location default during initial deployment in 2014.

Level of customization in front end user configuration. Scheduling and management notes are undeveloped in reports

Hi Jon, thank you for sharing your experience and for being a loyal Lavu user. We greatly appreciate your business and feedback, we are always trying to improve and be the best that we can. As always, please let us know if there is any we can do for you.

The ease of the customer service being able to add any options or changes I need on my POS system in real time. Also the fuctionality is pretty simple and easy to use.

Im noticing the system sometimes disconnects from the wifi, the POS cash terminal opens up when a customer is paying the entire order with a debit/credit card. Also sometime the cash resgister doesnt open on a cash transaction so we have had to use or register key to manually open the register.

Hi Kahala, thank you for sharing your experience so far with Lavu. We apologize for any mishaps along the way, but hope that everything will be running smoothly from here! We are glad to hear that overall you are satisfied, if you ever are in need of anything please reach out to our 24/7 support team.

How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling.

Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. [sensitive content hidden] saved the day!

Hi Nathan, thank you for sharing your experience with Lavu. We are sorry to hear that the process didn't go as planned, but thankfully our team was able to handle it! We strive for the best possible customer service, every time.

The best thing about Lavu is the inventory and pricing down to the ingredients.

Lavu still needs more available features and be more open to customizing.

Hi Demetrius, Thank you for sharing your experience with Lavu. We are glad to hear that your overall experience has been great. We appreciate the feedback of wanting more features. Our software is constantly being updated and we love to take our customer feedback into consideration!

24/7 support, ease of adding and modifying menu items.

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus. modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers.

Hi Greg, thank you for taking the time to share your experience with Lavu. We are happy to hear that our support team was able to assist you. Thank you for the suggestions as we love to hear feedback from our customers. We have forwarded your suggestions along to our team, thank you again!

Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden] ...

Read more

Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.

Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know.

We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!

So far, we have no complaints and are really satisfied with the system and the support.

Hi Jessica! Thanks so much for taking the time to leave your review. We are so glad to hear that you are happy with Lavu!

It is very intuitive with a simple and easy to use layout. Pretty much everything is easy to find and easy to customize. It feels light and responsive where other, more expensive options often feel cumbersome. The chat and phone based service have also proven very useful at times

The online ordering platform didn't work very well for us, unfortunately, so we abandoned that. We love the everything else, though

Hi Mark, It's great to hear how well Lavu has worked for you. Thank you for being a loyal customer for 6 years!

It really made it easy for employee to learn

Nothing yet, it is great and can’t wait to use it every day

Hi Justin, Thank you so much for the feedback. We really appreciate it!

Always prompt and efficient . They walknuoubthrough to make sure that you have gotten through, and that you are comfortable.

It does not link my inventory and doesn't have the capacities to do so

Hi Malaika, Thank you so much for your feedback! We really appreciate it. It is great to hear how well Lavu is working for you. If you ever have any issues, please do not hesitate to reach out.

Easy to use and train staff on. Customer service is always nice and helpful, stays on the phone, and then follows up afterward. Like the control panel and reporting.

Price point - it can be more pricey than expected.

Hi Scott, Thanks for letting us know how well Lavu has worked for your restaurant! It's great to hear from our customers about what they specifically love about Lavu. Please reach out if you need anything!

Integration from our old Pos was simple. Being able to add pictures of products or change color of box to help locate the items faster Ability to change prices, product name, add new product with ease. Ability to check/change anything from anywhere is a plus

When the internet is out, tickets don't print to the kitchen or credit cards aren't able to be run. When happy hour times are up, you can still increase product quantity. Having a large food menu, along with a large bar selection has us set up with several tabs & it makes it hard to be fast entering in orders.

Hi Candy, thank you so much for your feedback! We really appreciate hearing about your experience with Lavu, and that it helps you streamline your restaurant's operations!

It was nice and easy to get used to. The system was nice.

The WiFi would go offline sometimes for hours

Hi Lok, thank you for your feedback! We're sorry that your restaurant's wifi has been having issues - it's always a nuisance when that happens. Please reach out if there is anything we can help with.

I love the ease of use and customization

Just common glitches that happen from time to time

Hi Agostino, thank you for being a loyal Lavu customer for over a decade! That's amazing to hear! We appreciate your business and do not hesitate to reach out with any issues.

There are no Pros, this is an awful system and the worst customer service / sales team in the industry

Be very careful when they offer you interest free financing for the hardware, that's how they trick you into paying the software fee for 3 years in advance with NO way out

Hi Guy, thank you for your feedback. We really appreciate hearing how Lavu worked for your business, and what can be improved.

I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.

They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.

Hello and thank you for your review! We appreciate the feedback and we are happy that Lavu worked so well for your business.

Ability to have multiple locations. Ability to make inventory items easily. Ability to use an iPad for inventory counts.

Have to manually bath credit cards at end of day.

Hi Michael, thanks so much for your review! We're very happy that Lavu helped your multiple locations streamline operations. We appreciate your business!

I like the iPads to send tickets to the cook and track sales

After two years of using the POS system, they still have not corrected the payroll setting s for OT as per Alaska Law. It has been reported over and over again for 2 years, yet we continue to receive automated msgs that they are working to resolve the issue. If you own a business in Alaska, I can guarantee that you are paying too much in OT . If you are an Alaskan owner relying on a manager to trust your payroll settings you had better check this yourself.

Thank you for your review. We appreciate the feedback and we're sorry to hear that you're experiencing frustration. Your review has been shared with our product team to make sure they are aware of the ongoing issue. We value you as a customer and will do our best to resolve the problem. The Lavu Team.

I like the simple interface, it is easy to use and simple to implement

99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the...

Read more

Thank you for your review, Jennifer. We hear what you're saying and we are working diligently to bring offline mode to our customers by late July. We know that the downtime is unacceptable and we appreciate your patience with us. The Lavu Team.

The interface is user friendly, and tickets get sent to kitchen without many problems. But we could do this with paper

Everything else! Whenever we have a issue they send it to the "developmental team" also known as the black hole. When we signed up they said "offline processing was in the works" that was 2 years ago. Reports are literally ALWAYS wrong. If you look at sales on two different reports they never are the same. For a span of about three months they miscalculated sales tax, having us over pay hundreds...

Read more

Hi Wes, we are sorry to hear that your experience Lavu was less than perfect. We are constantly working to improve our product and fix bugs as fast as possible. We encourage you to reach out to our customer support team for any other questions.

about the sistem we are of course happy after one year of lavu at our restaurant, our job is helping from lavu, accouting administration kitchen and all is going in perfect harmonies

fraud by billing request or shut down lavu. Yes that happen two times , last time few days ago I get a message on a strange open windows of lavu account, was about to pay or shutdown the system but we always pay, so I was worry what happen if shotdown lavu at my place then they ask the min payment, so I used my credit card for pay it but at end they took more for Hosting PAID without any consense from me. we used to pay an agent of lavu so he doesn't answer fast half and that can happen. Now he said like last time they will refund to me but of course after some month... so disappointed about it. Hope to try back faster my money because the agent he asks me to pay him to because isn't his fault. hope someone tries to explain and solve my problem.

Hi Enung, thanks for your feedback! We really appreciate it. We're sorry that you had some billing difficulties with Lavu, and we would love to hear more details. Please reach out to us at (855) 767-5288.

About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests.

Billing is constantly inaccurate and the system shuts down during service because of this. If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this...

Read more

Hello Blaine, We are sorry to hear about your experience and hope we can solve these issues you've been having. Our customer care manager is looking into the issue now and will reach out to you. In the meantime, we recommend reaching out to our 24-hour customer care line 1.855.528.8457 with any immediate issues you may be having. We would be more than happy to address the problems with your system. Again, we apologize for any inconvenience you may have had and look forward to working through these issues. -Kristin

No pros were added to this review

No cons were added to this review

Hi Dennis, thanks so much for your feedback. We're so happy that you chose to use Lavu for your restaurant, and that it is working well for your operations. Please reach out if you have any questions!