Lavu POS Reviews

Everything : fast and efficient and reasonably price

Nothing ; we are very happy in particular with [sensitive content hidden]

Hi Giuseppe, thank you so much for sharing your experience. We are so glad to hear that everything has been amazing! As always please do not hesitate to reach out if you need anything. Thank you again!

Integration from our old Pos was simple. Being able to add pictures of products or change color of box to help locate the items faster Ability to change prices, product name, add new product with ease. Ability to check/change anything from anywhere is a plus

When the internet is out, tickets don't print to the kitchen or credit cards aren't able to be run. When happy hour times are up, you can still increase product quantity. Having a large food menu, along with a large bar selection has us set up with several tabs & it makes it hard to be fast entering in orders.

Hi Candy, thank you so much for your feedback! We really appreciate hearing about your experience with Lavu, and that it helps you streamline your restaurant's operations!

Not much to like here. It is overpriced, underdeveloped, and largely unsupported.

1. The online platform (Menu Drive) and the POS are totally unintegrated. They were built by different companies and don't communicate. 2. Effectively (in our experience) there is no customer support. There is a call center in India but you may have to wait hours on hold and the limit of their technical expertise seems to be, "try turning it off and then on again." 3. Our salesperson quit responding to calls and email right after the sale was made and only resurfaced when there was yet another new LAVU product to try to sell to us.

Hi Daniel, thank you for letting us know about your experience with Lavu. First and foremost, we are sorry to hear the changes to the product (including MenuDrive) did not benefit you as they were intended. We now have customer service representatives in Mexico City, India, Tampa, and New Mexico to insure our 24/7 support line is answered. If we can help in any way, please reach out.

Pretty easy to use, stable for the most part. We've been using the software for 7+ years I believe. Over time we've integrated and started using more and more of their products such as KDS and card processing. Recently restructured their pricing and we now get the same service for less!

At times, certain things could be easier. I don't think the pizza building is perfect and could still use work. This goes for both Lavu and MenuDrive. We make it work and they've made lots of improvements over the years with help from our input.

Hi Brian! First off, I'd like to thank you for your continued business, and for your feedback! We really appreciate your comments, and we are continuously improving our product to fit the needs of each customer.

How simple the product is to use is why we choose lavu

the security settings are not detailed enough for modifying it to meet my needs better

Hi John - thank you for your feedback, we love to hear it! We're so happy we could help your restaurant streamline operations.

Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using.

They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time. The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again.

Hi Murtaza, thank you for your review! We love hearing from our customers. We are always working towards making our product the best it can be!

It is very intuitive with a simple and easy to use layout. Pretty much everything is easy to find and easy to customize. It feels light and responsive where other, more expensive options often feel cumbersome. The chat and phone based service have also proven very useful at times

The online ordering platform didn't work very well for us, unfortunately, so we abandoned that. We love the everything else, though

Hi Mark, It's great to hear how well Lavu has worked for you. Thank you for being a loyal customer for 6 years!

The reports are extremely useful. I like the option to put recipes with the individual menu item.

When the system is overloaded and goes down, it never comes at a convenient time, generally Friday at 5pm

Hi Deanna, thanks so much for your feedback! We're glad to hear that Lavu helps specifically with your reporting! If you have any questions, please reach out!

Easy upgrade to current OS, as well as hardware improvement. Real person help from knowledgeable employee.

Occcassional lapses in service due to technology glitches

Hi Russ - thanks for the feedback! We're constantly working to improve our product, and eliminate any lapses that may come due to service or internet.

Its really great to get service from [sensitive content hidden] and the way you support us since the beginning with golden patience which means alot to us and your dedication towards us even on your work off time still responded to my each and every mail time to time makes us feel like lavu is best guest support and special thanks behalf of my team for helping us in menu drive setup and otter integration.Hope to hear from you if we need any kind of assistance and once again thank you for everything.you are the best and your smile is a golden award to lavu

I dont have any issues and i dont feel yet maybe because of [sensitive content hidden] support towards us

Hi Chintada, thank you for sharing your experience! We are so glad to hear that you are happy and feel supported.

I guess it's easy to use, but it's kinda clunky. Programming is inconsistent across different devices. The speed is ok. It does what I need it to do, which the #1 reason I went with Lavu over Square was that you could start a bar tab with a preauthorization.

LAVU complaints Should get Free set up support 1 month a year; if there is an update we should get free support Quick serve shouldn't disappear Can't Add a cc to an existing tab - currently deletes the new order Needs Select and Repeat button Needs Fewer approval buttons Should Show change on screen Should add auto grat to total tips Can't Change auto grat, % or amount On tip page, be able to enter...

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Hi Stephanie, thanks for your review. It's extremely helpful for us to hear how Lavu works for all restaurant types, including bars. We are constantly improving our product so that it runs seamlessly for every customer.

The interface is user friendly, and tickets get sent to kitchen without many problems. But we could do this with paper

Everything else! Whenever we have a issue they send it to the "developmental team" also known as the black hole. When we signed up they said "offline processing was in the works" that was 2 years ago. Reports are literally ALWAYS wrong. If you look at sales on two different reports they never are the same. For a span of about three months they miscalculated sales tax, having us over pay hundreds...

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Hi Wes, we are sorry to hear that your experience Lavu was less than perfect. We are constantly working to improve our product and fix bugs as fast as possible. We encourage you to reach out to our customer support team for any other questions.

The cost was the only benefit of this software when I launched it 2 years ago. After they increased the pricing (with absolutely no warning) it was inline with most of the other softwares which are much more robust.

Where do I begin. Honestly, we had so many issues I don't know where to start listing the problems. There are many.

Hi Clay, thanks for your feedback. We appreciate hearing directly from our customers. Our customer support team now has multiple locations in a few different countries, and we are available 24/7. We're sorry to see you go, but if you have any questions, we'd love to chat.

Menudrive is easy to program; took some time but our menu is large and we being a breakfast diner we had many options for customers ie: how do they want their eggs cooked, meat type, bread type, etc. Menudrive allows an unlimited amount of items & required info

when entering items it was redundant having to enter the time available (if it wasn't an all day availability). Lots of key strokes but once it's done, it's done.

Hi Patty, thank you for your feedback! We love to hear from our MenuDrive customers, and how the product can help out businesses like yours!

Easy to use and train staff on. Customer service is always nice and helpful, stays on the phone, and then follows up afterward. Like the control panel and reporting.

Price point - it can be more pricey than expected.

Hi Scott, Thanks for letting us know how well Lavu has worked for your restaurant! It's great to hear from our customers about what they specifically love about Lavu. Please reach out if you need anything!

No pros were added to this review

No cons were added to this review

Hi Dennis, thanks so much for your feedback. We're so happy that you chose to use Lavu for your restaurant, and that it is working well for your operations. Please reach out if you have any questions!

Used the software for 9 years, pretty easy to use and setup decent feature set, great that it was Ipad/iphone based instead of having to buy specific hardware.

Light to non-existent integration to Square for credit card processing.

Hi Sean, first off we would like to thank you for your business and for being with Lavu for 9 years. We are very sorry to hear you went elsewhere. We apologize about the billing discrepancies. Please reach out if we can do anything for you.

Easy to use the pos while you are busy.

The customer service is one of the best customer service ever.

Hi Ahmad, thank you for reaching out and letting us know how happy you are with Lavu! We're always eager to help if you have any issues.

Easy to set up and use. Love it! Would recommend

The inventory part it needs to be changed and or updated

Hi Monique, thank you for your feedback! We really appreciate hearing how much you like Lavu!

The ease of navigating through all the different functions available.

I really haven’t found anything that I have felt is worth complaining about or suggesting changes.

Hi Cindi, Thanks so much for reaching out and taking the time to provide us with valuable feedback. The Lavu team really appreciates hearing about your experience. Please do not hesitate to reach out if you have any other questions.

technical support is good. its a cloud based software and it does what i need for POS function.

i inherited this system when i bought the system. i was not given good customer success support from the account executive. in fact, this is the weakest aspect and where your company is vulnerable to customer attrition.

Hi Peter, thanks so much for your feedback. We really value hearing from customers who inherited the system, and we would love to answer any questions you may have. Please do not hesitate to reach out at (855) 767-5288.

Good data collection, can pull various reports easily.

A few key functions made it hard for our front end.

Hi Joaquin, thank you for your feedback! We are constantly working to make Lavu a perfect POS for all customers!

[SENSITIVE CONTENT] and [SENSITIVE CONTENT] are very helpful and knowledgeable in their fields. Great service and pleasant to speak with.

Menu drive online ordering needs to be more user friendly when updating items for pricing changes and adding pictures or descriptions.

Hi Samson - thank you so much for your feedback! We truly appreciate it, and your business. We are constantly working on making MenuDrive as user-friendly as possible for all customers.

Ease of use, flexibility, competitive pricing.

For three weeks in a row it has stopped working during peak hours on weekends. Customer service is a voice mail saying "we know there is a problem. This has become more of a sales organization than a tech and service one. Just horrible. Ruining our business. Stressing us out.

Hi Dana, thanks for your review. We are constantly working to improve our product, including networking issues. We do have a 24/7 customer support line that will always be answered, so please do not hesitate to reach out.

Customer service and ease of use for both administrative and staff.

Hmmmm.... That's a hard question to answer.

Hi Candy, thank you so much for your feedback! We're happy to help you grow your business, and customer service will always be there for you if you need anything!