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Lavu POS Logo

Lavu POS

Cloud-based iPad POS system for the restaurant industry

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(5)

Lavu POS Reviews

Overall rating

4.2

/5

190

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.53/10

Reviews by rating

Pros and cons

Very fun to see the company develop over the years. Almost all my experiences have been good with Lavu.
POS Lavu has been such an easy transition and very user friendly. It has made it easy to keep track or our products and sales, our employee's love the simplicity of the system.
We are happy with Menudrive, the cost is acceptable and we like how our staff doesn't need to answer the phone to get the order.
No access to accounting, don't believe me call their number. Had to fight charges and cancelled the credit card to stop them from billing.
Lavu is an embarrassment to the POS industry. LAVU is a shady company at best and a headache for any real restaurant at worst.
When confronted about the charges and after submitting confirming emails, they stated the charges were approved but offer no proof even though email confirmations from their own AR show the opposite.
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190 reviews

Recommended

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Sean D.

Marketing Assistant

Computer Software, 51-200 employees

Review source

Overall Rating

As good as any "Industry Standard"

Reviewed 2 years ago

Transcript

Sean D.: Hi, I'm Sean, bar lead. I give Lavu POS a four star rating. For more reviews like this, click...

GC
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Giuseppe C.

Restaurants, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing and efficient service

Reviewed 2 months ago

Amazing

Pros

Everything : fast and efficient and reasonably price

Cons

Nothing ; we are very happy in particular with [sensitive content hidden]

Vendor response

Hi Giuseppe, thank you so much for sharing your experience. We are so glad to hear that everything has been amazing! As always please do not hesitate to reach out if you need anything. Thank you again!

CB
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Candy B.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Lavu POS review

Reviewed a year ago

overall Lavu is great. The staff is always looking for ways to improve the system & takes events when they come up and handles them to the best of their ability

Pros

Integration from our old Pos was simple. Being able to add pictures of products or change color of box to help locate the items faster Ability to change prices, product name, add new product with ease. Ability to check/change anything from anywhere is a plus

Cons

When the internet is out, tickets don't print to the kitchen or credit cards aren't able to be run. When happy hour times are up, you can still increase product quantity. Having a large food menu, along with a large bar selection has us set up with several tabs & it makes it hard to be fast entering in orders.

Vendor response

Hi Candy, thank you so much for your feedback! We really appreciate hearing about your experience with Lavu, and that it helps you streamline your restaurant's operations!

DB
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Daniel B.

Food & Beverages, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Underdeveloped and unsupported

Reviewed 2 years ago

I deployed LAVU POS at three of my restaurants several years ago. Initially the basic product was well supported and reasonably easy to use. About the time of the pandemic everything changed. The US based customer support staff disappeared and was replaced by a call center in India, our monthly fees nearly doubled (in the middle of the pandemic!) and LAVU rolled out Menu Drive, an online ordering...

Pros

Not much to like here. It is overpriced, underdeveloped, and largely unsupported.

Cons

1. The online platform (Menu Drive) and the POS are totally unintegrated. They were built by different companies and don't communicate. 2. Effectively (in our experience) there is no customer support. There is a call center in India but you may have to wait hours on hold and the limit of their technical expertise seems to be, "try turning it off and then on again." 3. Our salesperson quit responding to calls and email right after the sale was made and only resurfaced when there was yet another new LAVU product to try to sell to us.

Vendor response

Hi Daniel, thank you for letting us know about your experience with Lavu. First and foremost, we are sorry to hear the changes to the product (including MenuDrive) did not benefit you as they were intended. We now have customer service representatives in Mexico City, India, Tampa, and New Mexico to insure our 24/7 support line is answered. If we can help in any way, please reach out.

BT
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Brian T.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good product, hard to find anything that compares.

Reviewed a year ago

Pretty good experience overall. Over the years we've had communication issues. There have been some price increases and fees snuck in that I wasn't happy about. I can usually read between the lines and see when they are doing things to attempt to make.. and they haven't always been the most upfront about it. I usually call them out on it and at times have had to email the[SENSITIVE CONTENT] about issues...

Pros

Pretty easy to use, stable for the most part. We've been using the software for 7+ years I believe. Over time we've integrated and started using more and more of their products such as KDS and card processing. Recently restructured their pricing and we now get the same service for less!

Cons

At times, certain things could be easier. I don't think the pizza building is perfect and could still use work. This goes for both Lavu and MenuDrive. We make it work and they've made lots of improvements over the years with help from our input.

Vendor response

Hi Brian! First off, I'd like to thank you for your continued business, and for your feedback! We really appreciate your comments, and we are continuously improving our product to fit the needs of each customer.

JG
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John G.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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[sensitive content hidden] is the best!!!

Reviewed 7 months ago

The best. [sensitive content hidden] is always there when i need the help, plus it has been a seamless transition

Pros

How simple the product is to use is why we choose lavu

Cons

the security settings are not detailed enough for modifying it to meet my needs better

Vendor response

Hi John - thank you for your feedback, we love to hear it! We're so happy we could help your restaurant streamline operations.

MI
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Murtaza I.

Food & Beverages, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Lavu POS

Reviewed 2 years ago
Pros

Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using.

Cons

They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time. The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again.

Vendor response

Hi Murtaza, thank you for your review! We love hearing from our customers. We are always working towards making our product the best it can be!

MP
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Mark P.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love it

Reviewed 9 months ago

We have been using it for 6 years and think it is great. When we have new employees, most of them have never heard of Lavu, but after using it they typically remark at how easy it is to update and how easy it is to use

Pros

It is very intuitive with a simple and easy to use layout. Pretty much everything is easy to find and easy to customize. It feels light and responsive where other, more expensive options often feel cumbersome. The chat and phone based service have also proven very useful at times

Cons

The online ordering platform didn't work very well for us, unfortunately, so we abandoned that. We love the everything else, though

Vendor response

Hi Mark, It's great to hear how well Lavu has worked for you. Thank you for being a loyal customer for 6 years!

DS
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Deanna S.

Wine and Spirits, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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requested

Reviewed a year ago
Pros

The reports are extremely useful. I like the option to put recipes with the individual menu item.

Cons

When the system is overloaded and goes down, it never comes at a convenient time, generally Friday at 5pm

Vendor response

Hi Deanna, thanks so much for your feedback! We're glad to hear that Lavu helps specifically with your reporting! If you have any questions, please reach out!

RS
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Russ S.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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upgrade features

Reviewed 6 months ago
Pros

Easy upgrade to current OS, as well as hardware improvement. Real person help from knowledgeable employee.

Cons

Occcassional lapses in service due to technology glitches

Vendor response

Hi Russ - thanks for the feedback! We're constantly working to improve our product, and eliminate any lapses that may come due to service or internet.

CV
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Chintada Venkata P.

Restaurants, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Support From [sensitive content hidden]

Reviewed 3 months ago

Great and felt awesome just because of [sensitive content hidden]

Pros

Its really great to get service from [sensitive content hidden] and the way you support us since the beginning with golden patience which means alot to us and your dedication towards us even on your work off time still responded to my each and every mail time to time makes us feel like lavu is best guest support and special thanks behalf of my team for helping us in menu drive setup and otter integration.Hope to hear from you if we need any kind of assistance and once again thank you for everything.you are the best and your smile is a golden award to lavu

Cons

I dont have any issues and i dont feel yet maybe because of [sensitive content hidden] support towards us

Vendor response

Hi Chintada, thank you for sharing your experience! We are so glad to hear that you are happy and feel supported.

SS
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Stephanie S.

Food & Beverages, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Not really for Bars

Reviewed 3 years ago

We're a high volume craft beer bar. It can start tabs. It works for now. If the complaint list keeps growing, we'll have to switch. It works fine, but when it doesn't work, it totally halts service.

Pros

I guess it's easy to use, but it's kinda clunky. Programming is inconsistent across different devices. The speed is ok. It does what I need it to do, which the #1 reason I went with Lavu over Square was that you could start a bar tab with a preauthorization.

Cons

LAVU complaints Should get Free set up support 1 month a year; if there is an update we should get free support Quick serve shouldn't disappear Can't Add a cc to an existing tab - currently deletes the new order Needs Select and Repeat button Needs Fewer approval buttons Should Show change on screen Should add auto grat to total tips Can't Change auto grat, % or amount On tip page, be able to enter...

Vendor response

Hi Stephanie, thanks for your review. It's extremely helpful for us to hear how Lavu works for all restaurant types, including bars. We are constantly improving our product so that it runs seamlessly for every customer.

WO
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Wes O.

Restaurants, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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STAY AWAY

Reviewed 6 years ago
Pros

The interface is user friendly, and tickets get sent to kitchen without many problems. But we could do this with paper

Cons

Everything else! Whenever we have a issue they send it to the "developmental team" also known as the black hole. When we signed up they said "offline processing was in the works" that was 2 years ago. Reports are literally ALWAYS wrong. If you look at sales on two different reports they never are the same. For a span of about three months they miscalculated sales tax, having us over pay hundreds...

Vendor response

Hi Wes, we are sorry to hear that your experience Lavu was less than perfect. We are constantly working to improve our product and fix bugs as fast as possible. We encourage you to reach out to our customer support team for any other questions.

CS
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Clay S.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Stay away. This company is so unorganized and the customer support has gone WAY downhill.

Reviewed 3 years ago

I just wanted to inform people of my experience. I wouldn't recommend using this company to anyone. Borderline criminal activity. After I decided to stop using them they continue to keep charging my card every month and when I call in to get this stopped and ask for a refund I just get looped around in circles. It honestly has taken me 10-15x of me calling in to finally get someone who will eventually refund my card. To be honest that was for the first time and the second time they still haven't even refunded me. It's the most frustrating thing I've ever had to deal with.

Pros

The cost was the only benefit of this software when I launched it 2 years ago. After they increased the pricing (with absolutely no warning) it was inline with most of the other softwares which are much more robust.

Cons

Where do I begin. Honestly, we had so many issues I don't know where to start listing the problems. There are many.

Vendor response

Hi Clay, thanks for your feedback. We appreciate hearing directly from our customers. Our customer support team now has multiple locations in a few different countries, and we are available 24/7. We're sorry to see you go, but if you have any questions, we'd love to chat.

pp
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patty p.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great on-line ordering system for Breakfast/Lunch restaurant

Reviewed a year ago

We are happy with Menudrive, the cost is acceptable and we like how our staff doesn't need to answer the phone to get the order. Our diner is loud and it's hard to hear the order, get the payment info, delivery address etc. Plus they often want to know their total price. Menudrive allows them to easily place their order & pay for their order - without taking up staff time. We wish all of our take out and delivery orders would be via Menudrive.

Pros

Menudrive is easy to program; took some time but our menu is large and we being a breakfast diner we had many options for customers ie: how do they want their eggs cooked, meat type, bread type, etc. Menudrive allows an unlimited amount of items & required info

Cons

when entering items it was redundant having to enter the time available (if it wasn't an all day availability). Lots of key strokes but once it's done, it's done.

Vendor response

Hi Patty, thank you for your feedback! We love to hear from our MenuDrive customers, and how the product can help out businesses like yours!

SS
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Scott S.

Food & Beverages, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great customer service

Reviewed a year ago

Using Lavu has made it easier to do online ordering and takeout meals. Reports are much better than our last POS.

Pros

Easy to use and train staff on. Customer service is always nice and helpful, stays on the phone, and then follows up afterward. Like the control panel and reporting.

Cons

Price point - it can be more pricey than expected.

Vendor response

Hi Scott, Thanks for letting us know how well Lavu has worked for your restaurant! It's great to hear from our customers about what they specifically love about Lavu. Please reach out if you need anything!

DC
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Dennis C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Saves us time and money, works great for us!

Reviewed 8 years ago

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn't realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Dennis, thanks so much for your feedback. We're so happy that you chose to use Lavu for your restaurant, and that it is working well for your operations. Please reach out if you have any questions!

SP
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Sean P.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Great solution....as long as you never plan on leaving!

Reviewed 2 years ago

Multiple price increases with no communication. Have tried to cancel for 5 months, multiple emails, cases, conversations and promises to cancel, just got our 4th email this week that they can't process our card. No access to accounting, don't believe me call their number. Had to fight charges and cancelled the credit card to stop them from billing. Do yourself a favor pick something else. We moved to Square for everything!

Pros

Used the software for 9 years, pretty easy to use and setup decent feature set, great that it was Ipad/iphone based instead of having to buy specific hardware.

Cons

Light to non-existent integration to Square for credit card processing.

Vendor response

Hi Sean, first off we would like to thank you for your business and for being with Lavu for 9 years. We are very sorry to hear you went elsewhere. We apologize about the billing discrepancies. Please reach out if we can do anything for you.

AA
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Ahmad A.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best software and easy.

Reviewed 2 years ago

Easy to use and the customer service are amazing.

Pros

Easy to use the pos while you are busy.

Cons

The customer service is one of the best customer service ever.

Vendor response

Hi Ahmad, thank you for reaching out and letting us know how happy you are with Lavu! We're always eager to help if you have any issues.

MB
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Monique B.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Hungry Eyes

Reviewed 2 years ago
Pros

Easy to set up and use. Love it! Would recommend

Cons

The inventory part it needs to be changed and or updated

Vendor response

Hi Monique, thank you for your feedback! We really appreciate hearing how much you like Lavu!

CR
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Cindi R.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My experience with Lavu

Reviewed a year ago

I have been very satisfied with this company.

Pros

The ease of navigating through all the different functions available.

Cons

I really haven’t found anything that I have felt is worth complaining about or suggesting changes.

Vendor response

Hi Cindi, Thanks so much for reaching out and taking the time to provide us with valuable feedback. The Lavu team really appreciates hearing about your experience. Please do not hesitate to reach out if you have any other questions.

PL
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Peter L.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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i have no idea what the title should be

Reviewed a year ago
Pros

technical support is good. its a cloud based software and it does what i need for POS function.

Cons

i inherited this system when i bought the system. i was not given good customer success support from the account executive. in fact, this is the weakest aspect and where your company is vulnerable to customer attrition.

Vendor response

Hi Peter, thanks so much for your feedback. We really value hearing from customers who inherited the system, and we would love to answer any questions you may have. Please do not hesitate to reach out at (855) 767-5288.

JG
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Joaquin G.

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Lavu POS

Reviewed 2 years ago

Overall solid 8.

Pros

Good data collection, can pull various reports easily.

Cons

A few key functions made it hard for our front end.

Vendor response

Hi Joaquin, thank you for your feedback! We are constantly working to make Lavu a perfect POS for all customers!

SL
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Samson L.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Customer service

Reviewed a year ago

Overall it works well. There are small glitches but the latest update seems to have taken care of many of them. It works for our situation.

Pros

[SENSITIVE CONTENT] and [SENSITIVE CONTENT] are very helpful and knowledgeable in their fields. Great service and pleasant to speak with.

Cons

Menu drive online ordering needs to be more user friendly when updating items for pricing changes and adding pictures or descriptions.

Vendor response

Hi Samson - thank you so much for your feedback! We truly appreciate it, and your business. We are constantly working on making MenuDrive as user-friendly as possible for all customers.

DM
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Dana M.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great, when it works (which is seldom does anymore)

Reviewed 4 years ago
Pros

Ease of use, flexibility, competitive pricing.

Cons

For three weeks in a row it has stopped working during peak hours on weekends. Customer service is a voice mail saying "we know there is a problem. This has become more of a sales organization than a tech and service one. Just horrible. Ruining our business. Stressing us out.

Vendor response

Hi Dana, thanks for your review. We are constantly working to improve our product, including networking issues. We do have a 24/7 customer support line that will always be answered, so please do not hesitate to reach out.

CK
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Candy K.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lavu saves the day!!!

Reviewed 2 years ago

My overall experience has been very good. If I don't understand something, I call [SENSITIVE CONTENT] at customer service. Or [SENSITIVE CONTENT].... I can call or email. They are ALWAYS very quick to respond!!!

Pros

Customer service and ease of use for both administrative and staff.

Cons

Hmmmm.... That's a hard question to answer.

Vendor response

Hi Candy, thank you so much for your feedback! We're happy to help you grow your business, and customer service will always be there for you if you need anything!