Lavu POS Reviews

Ease of use is important to a beginner in the field.

Backend layout is a bit clunky, too many drop down and making groups and stuff is a bit of a pain. Also when saving sometimes it seems to not save.

Hey Philip, thank you for your feedback! We're happy that you are satisfied with Lavu and our customer support team!

Send orders From table, and being able to not use a paper printer we use a kitchen display really helpful

When there’s a big table with several tickets how to put everything in one ticket and send it

Hi Gonzalo, thank you for reaching out with your feedback! We really appreciate it! If your servers need help combining tickets - please reach out to customer service and we are happy to help!

At our restaurant, we pool tips each night, and Lavu makes it really easy to print out our tip report and figure out how much each server should be bringing home. Saves us a lot of time and effort.

The inventory feature could be better, but we don't use it that much, to begin with.

Hi Caryn, Thank you so much for your feedback, we really appreciate it! It's so great to hear that your restaurant was able to make it through Covid with the help of MenuDrive. Please let us know if you need anything!

INTEGRATION with 3rd party delivery sites via Chowly (so no more manually inputting orders from seamless/ delivery.com/ eat24/ etc. into the POS system), easy to use, good quality hardware, fantastic customer service (anytime I call, the question gets solved the first time; customer service is friendly & very effective; always easily accessible), lots of amazing features (reports, inventory management,...

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Nothing to do with Lavu - it's just that apple software (i.e. iPad) is more costly than using Android-based systems (i.e. tablets) but the iPad is MUCH more user friendly

Hi Laura, thanks so much for your feedback! We are really happy to hear that Lavu has worked so well for you and your restaurant. Please reach out if you need anything!

The cost was the only benefit of this software when I launched it 2 years ago. After they increased the pricing (with absolutely no warning) it was inline with most of the other softwares which are much more robust.

Where do I begin. Honestly, we had so many issues I don't know where to start listing the problems. There are many.

Hi Clay, thanks for your feedback. We appreciate hearing directly from our customers. Our customer support team now has multiple locations in a few different countries, and we are available 24/7. We're sorry to see you go, but if you have any questions, we'd love to chat.

Ease of use. New employees can figure things out quite easily. Integrates smoothly with Vantiv (Mercury) including their gift program.

Until just this week, I would have said that the inability to take EMV, Apple Pay, etc. through our current merchant processor was my biggest challenge. Thankfully for the support staff, I was able to purchase the equipment necessary and will be up and running with our new terminal and it's new features soon!

Hi Rebecca, thanks for your feedback! We're really happy that customer support could help get you a new reader that meets your payment needs.

first POS that works on iPad. easy to use with nice graphical interface

no integrated electronic payment system in Canada

Hi Sam, thanks for your feedback! We love that you find Lavu easy to use. We're happy to have you as a customer!

Ease of use and kost important the customer service especially the tech support. His was [SENSITIVE CONTENT] but in the past I had great experience with [SENSITIVE CONTENT] and many others

None the software is really good and I recommend it

Hi Nazir! Thank you so much for being a loyal Lavu customer and letting us know about your experience~

Simplicity of use for merchants and staff. Well thought out and simple to manage the system

Offline payments not available. Would like to see a per device add on option rather then in bulk

Hey Brian, thank you for letting us know how much you like Lavu! We appreciate your business!

Easy to use. Easy to set up. Also very customizable for our business

Would like to be able to print out a receipt for a day in the past with ease

Hi Chris, thank you for letting us know about your experience with Lavu. We love that Lavu is so easy to use! We're always here if you need anything.

Ease of use. Powerful functions for the business.

Have not found anything yet that I don’t like.

Hi Simone, thank you for your feedback! We're happy that Lavu is a great tool for you!

easy usage . quick login and reporting . New ways of visuall reports are not to my taste

ipad based pos of sales and easy usage that waht I needed

Hi Jacob, thank you for your feedback! We are always striving to make Lavu the perfect product for everyone - across all categories!

Easy to use for users and on back end management/ design

Some of the back end programming features with the understanding that my needs are not the same as all other customers

Hi Nat! Thanks for your feedback! We're so happy you are finding Lavu easy to use and helpful to your business.

Customer service is fantastic! The best support out there, we really feel like they listen to us and are responsive when we need something.

Initial set up of the hardware was a little clunkier than I hoped. Software was way easier and then we were up and running.

Hi Lori, thanks so much for your review, we really appreciate it! Please reach out if you need anything!

Easy to set up menu items on the backend with immediate results

There are a lot of steps to checkout a simple bottle of beer.

Hi Brian, thank you for your feedback on us! We really appreciate it - and we are happy you like Lavu!

All is working well, create product and get all report is easy

All is Ok, I thing can be more analogy..

Hi Edward, thank you for your feedback! We're happy you are satisfied with Lavu. Our team is always happy to help!

User friendly and customizable for our business.

Not enough 3rd party integrations. Inventory has its bugs as well

Hi Mike, thank you for your feedback! We're so happy you think Lavu is great - and we are always working on adding more integrations to our portfolio :)

I do not like anything about the software!

Swipers would often not accept credit cards so you would either have to either swipe 3 times or put in the number which cost more money from your credit card processor. mind you these were new swipers!

Hi Claudia, thanks for your review. We're very sorry to see you go. We've recently started using new state-of-the-art card readers and processors, which give our customers the best experience possible. We also have a 24/7 support line, that is reachable by phone, email, and chat! Please reach out if we can help you with anything.

Easy to use … support easy to guide us through

Few issues with printer just always having to reset

Hi Rose! Thanks for letting us know how much you enjoy using Lavu! We appreciate the feedback and we are always here to help.

Easy Menu update, customer support are kind and helpful

They should fix the glitches which occurs very frequently.

Hi Kurt, thank you for your feedback! We're happy that Lavu's features are helping your restaurant run!

Ease of use and customer support. Also, the price was perfect for us.

Customer service was difficult to contact a few months after Covid in 2020. And our card swiper broke 4 times in 2 years and was difficult to get another one quickly.

Hi Scott, thanks for your feedback! We're happy that customer support was able to get you guys back on track!

I think it is intuitive software concerning the user, mainly because of its ability to be customized depending on the team's needs. Above all because of the human support, especially [SENSITIVE CONTENT] for his infinite openness, trust, and kindness.

I believe that the process of implementing electronic invoices is the least agile

Hi Appu, thanks so much for reaching out and letting us know what you think of Lavu! It's great to hear that Lavu has been able to help your restaurant, and customer service is always there for you when you need it.

Easy to use, options are not that much complicated

Network issues, all connected correctly but doesn’t respond

Hi Brett! Thanks for your feedback on Lavu! We are so happy you find our product easy to use.

User friendly Pos software and easy to use

Small glitches annoy us sometimes but still is manageable

Hi Jackie, thank you for your feedback! We are always here to help you with any issue you may have!

Easy to navigate for both service staff & back office.

Reports are lacking.

Hi Mark, thanks for your review! We are constantly improving our system, especially when it comes to reporting and analytics. We've made great strides to perfect Lavu over the past few years, and we are in a great place!