Lavu Reviews

-Love the ease of using an iPad -Size of the icons -Different color option icons - Different categories available -Ease of table organization -Ease of checkouts -Very well laid out -Easy clock-in

-Hard signing process, customers complained

I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.

They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.

i don't remember why I chose them over the three other ones I tried a couple of years ago. I think because I could use my own credit card processor. But its easy enough to use for the features that i use which are basic operation of cash register it is intuitive and takes little training

things go wrong, the printer drops offline a lot and needs help getting back. sometimes its the wifi that reconfigures to a different wifi, sometimes the printer just randomly stops working. I can't use the staff scheduling because they insist that work week starts on sunday, yet that is halfway through the weekend. our schedule and pay period run monday- sunday but I am now looking for a system that can organize cake orders for a week or a month after the order is taken, which most systems don't do. Also they said that my gift cards would integrate, but they did not

Ability to have multiple locations. Ability to make inventory items easily. Ability to use an iPad for inventory counts.

Have to manually bath credit cards at end of day.

There are no Pros, this is an awful system and the worst customer service / sales team in the industry

Be very careful when they offer you interest free financing for the hardware, that's how they trick you into paying the software fee for 3 years in advance with NO way out

I guess it's easy to use, but it's kinda clunky. Programming is inconsistent across different devices. The speed is ok. It does what I need it to do, which the #1 reason I went with Lavu over Square was that you could start a bar tab with a preauthorization.

LAVU complaints Should get Free set up support 1 month a year; if there is an update we should get free support Quick serve shouldn't disappear Can't Add a cc to an existing tab - currently deletes the new order Needs Select and Repeat button Needs Fewer approval buttons Should Show change on screen Should add auto grat to total tips Can't Change auto grat, % or amount On tip page, be able to enter...

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This POS was great, easy to use and you can syncronized to other cloud system inventory. Features and function are supply great actually for low-medium restaurant capacity.

The missed up of this POS are the total of revenue doesn't matching, has to be manual counted after cashier closing. Cloud uploading data is really slow now, bill that has been closed was reopened by themselves. All revenue i've got not accurate on back office sides. I have contacted their custumer support to get assist from them but they reply another 3 or 4 days after and didn't fixed what we complained about. As manager incharge to responsible of revenue and accuration product sold got frustrated.

Generically, the price is what what the draw for me an my small Craft Beer bar. I even recommended it at the beginning to a few other customers, but it was a mistake.

Not customer support per se, but the fact that when they utter "development team" right there, there is no hope your problem will be solved. None. They now call a problem that needs the development team a "Feature Request" which is the nice way of them saying, "No, we are not going to fix it, ever". A "Feature Request" sounds like you are imposing on them to do something special for you, instead of just fixing the software to work as intended The back end web software is in shambles and rarely works as advertised. The reporting features give you decent onscreen views, but you cant reprint a ticket that you can see on their backend web interface. The "print layout" for some tables dont work and give random data. Discounting system is not robust.

Hi Jamie, We're sorry to hear your experience with Lavu has not been positive. We strive to provide the best experience for our customers and would love another opportunity to try and resolve any issues. Please call our 24/7 Customer Care team at 855-767-5288 or email us at support@lavu.com. Thank you, Lavu

Lavu is a very cost effective and easy to setup POS system on the market. From a server interface it was clear and logical.

The biggest problem with this system is what happens when the WiFi goes down. It has trouble sending tickets and will not store credit card information for later processing.

The pictures are so handy for standard menu items. Obviously if we are running specials we don't have pictures of those items, but for those who are more visual this is very helpful. Also helps train new staff on what each plate looks like.

Sometimes there are a lot of connectivity issues, especially with multiple printers (kitchen/bar/etc.)

Easy to use, easy to set up and it is self-explanatory. You can go into the backside of the program and checks your sales for the day, how many customers you yourself have waited on.

Not much about the software that I didn't like. Sometimes though I would have a hard time getting connected on my Ipad.

Better price point Very intuitive and easy to pick up user-interface Speedy screen operations, no waiting for screens to load If you have experience with other POS systems this one will be very easy to get started with Great team behind it Easy to add new items to menu (you dont have to be an expert to fulfil managerial roles on the system)

There is not much that I can say against LAVU. As far as Point of Sale Systems it is just as good as any of the big dog's systems but with an affordable price point. I never had an issue with the system in my year of using it.

Hi Sean, Thank you for your review. We're so glad to hear Lavu is working well for you and your team! Don't hesitate to call us at 855-767-5288 if you have any questions. The Lavu Team

It was a fairly inexpensive system with full wireless operations options for a 15,000 sq ft location on a tight budget.

Customer service tech support after 6 months.

Jamie, we apologize for any trouble or inconvenience you may have experienced. Our records show our support team has been working with you to resolve your issues. Please feel free to contact our support team at 855-528-8457 and one of our team members would be glad to assist you with any other issues you are having.

I like the simple interface, it is easy to use and simple to implement

99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the...

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Thank you for your review, Jennifer. We hear what you're saying and we are working diligently to bring offline mode to our customers by late July. We know that the downtime is unacceptable and we appreciate your patience with us. The Lavu Team.

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Love the ease of use. The customer service has been really good as of late. Would for the most part recommend to any business.

Need some better basic features: -Option for end of day report to reconcile as if the credit card tips were given out as cash to the servers, as this is the process for most restaurants. -Better tip reporting capability for employees. It would be great for it to ask for total tips to be asked when employee is clocking out. There are many reasons for this including tip out, tip pool etc.

Hi Joe. Thank you so much for the feedback. We're glad to hear Lavu is meeting your needs and will strive to keep improving to make your experience even better.

about the sistem we are of course happy after one year of lavu at our restaurant, our job is helping from lavu, accouting administration kitchen and all is going in perfect harmonies

fraud by billing request or shut down lavu. Yes that happen two times , last time few days ago I get a message on a strange open windows of lavu account, was about to pay or shutdown the system but we always pay, so I was worry what happen if shotdown lavu at my place then they ask the min payment, so I used my credit card for pay it but at end they took more for Hosting PAID without any consense from me. we used to pay an agent of lavu so he doesn't answer fast half and that can happen. Now he said like last time they will refund to me but of course after some month... so disappointed about it. Hope to try back faster my money because the agent he asks me to pay him to because isn't his fault. hope someone tries to explain and solve my problem.

About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests.

Billing is constantly inaccurate and the system shuts down during service because of this. If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this...

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Hello Blaine, We are sorry to hear about your experience and hope we can solve these issues you've been having. Our customer care manager is looking into the issue now and will reach out to you. In the meantime, we recommend reaching out to our 24-hour customer care line 1.855.528.8457 with any immediate issues you may be having. We would be more than happy to address the problems with your system. Again, we apologize for any inconvenience you may have had and look forward to working through these issues. -Kristin

Ease of use Joshua Maestas from customer service was so incredibly helpful. He took time to listen to the complicated scenario we were trying to resolve. He followed up when and how he said he would. Most of the time our customer service experience is frustrating but he was truly a breath of fresh air.

Back end reporting; customer service. There are programming bugs and we continuously are told "development is working on it" but never saw any resolution. If it isn't a priority for you and not intended to be fixed then don't tell us it is being fixed.

The iPhone app. Really nothing else, really.

WOW! Where do I begin? Should I start with how they outright lied to me to make the sale? How about sending a completely incompetent tech support personnel company to help me with my network? Maybe I should start with the fact that they billed me today for Quickbooks integration that I DON'T EVEN HAVE! Let's start with the outright misrepresentation of their product. I specifically asked if they had...

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Hi John, We are very sorry to hear about the problems you are experiencing. I will have someone from our care team look into this and get back to you as soon as possible. Thank you

Very versatile and easy to use. Easy to make modifications and adjustments within the system and customize to our specific operation.

Sometimes connection of iPads can be a little shotty as it goes for the order takers communicating with LAVU KDS, and it has been hard to get the problem fully resolved, but it only creates a mild irritant and not a full distraction from the overall business.

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The interface is user friendly, and tickets get sent to kitchen without many problems. But we could do this with paper

Everything else! Whenever we have a issue they send it to the "developmental team" also known as the black hole. When we signed up they said "offline processing was in the works" that was 2 years ago. Reports are literally ALWAYS wrong. If you look at sales on two different reports they never are the same. For a span of about three months they miscalculated sales tax, having us over pay hundreds...

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System is fairly easy to use and navigate. Easy to setup menus and configure accordingly. Customer support is pretty responsive and quick although sometimes questionable knowledge to help with all situations. Cost for system is excellent.

Fonts can be a bit small on pos interface and thus hard to read. No big cons to comment on other than have had some big hassles configuring system to work with different credit card merchants and being bounced back and forth with customer support to resolve.