Lime CRM Reviews

Easy to learn and use. And for administrator is easy to make small changes

Customer support works sometimes slowly

Thank you for reviewing Lime CRM, Olga! We appreciate your feedback and our support team is working hard to solve all incoming requests as soon as possible. Sometimes we need some extra time to dig into issues that can't be solved instantly, but we aim at perfection and will forward your feedback to the support team, so that they can help you even faster in the future! Greetings from your friends at Lime

The access to self-administer certain parts of the system. Change text and add / delete fields without having to hire a consultant. Make it fast to help the user customize the system.

Integrations with our own business systems partly due to the installation "on premise" instead of cloudsolutuion hosted by Lime. Desktop client functionality is not fully implemented in web client

Hi Mattias and thank you for reviewing Lime CRM! It warms our hearts to hear that you find it easy to use and customize. If you struggle with users not registering data as directed, don't hesitate to reach out to us and we can help out with user trainings. Best regards, your friends at Lime

It is easy to use, and the mobile function work very good. It is also good that it is intenretbased Mobile

It is sometimes a bit slow, but that could also be because of the internet

Thank you for your review, Johanna!

Lime offered to build a portal for our member organisations, making it possible for us to cooperate and share information on multiple levels. We were in need of quite a lot of customization. The team at Lime was great to work with. They helped us sort out what is really important, and to break free from old habits in our old system.

As a non-profit organisation we have limited funds to keep developing the system. Lime did a really good job building a solution for us, but of course there are things we would like to keep developing.

This product is very easy to learn and use. It's a great way to organize and list one's clients. I love the integration we've recently made with GetAccept, an easy and professional way of sending out contracts with e-signature.

I wish we could integrate Lime CRM with our hotel booking system Opera, so that we could get the clients' statistics (room nights) into each company profile card smoothly and easily.

Thank you for the review, Shane! Don't hesitate to reach out to us with a request to integrate Lime CRM with Opera. Even though we don't have a standard integration for it, we often develop new integrations to external systems. Best regards, your friends at Lime

What I like most is that you can fit so much details to every customercard. Easy to keep track what you have done and what you have left to do with each and everyone. I like the design (or my OCD does anyway ;) )

The sync to send an offer through Get Accept is not working as you would like.

Lime is a great CRM system. I like the possibilities of customize and adapting the modules to our organization.

The creation of Word documents is slow, it's the bottleneck in our administrative workflow

Most important is a base for customer information, sales and follow-ups and the connection between them. The best impact is the to-do list as a reminder for follow-ups. Integration with gmail was a must and was solved by great support. The flexibility to add and change fields is of great use.

The administration tool could be easier to use. Not always logical and it needs practicing by the user. The integration with gmail had its challenges, solved by great Lime Support. The business structure and peoples different permissions how to use and what to see in CRM Lime had its limits.

It's easy to use and overview all of our tickets, customers and deals.

So many options to choose from. We that use desktop client don't get as much updates and new functions as those that uses the web client.

The only way to keep customer database in control. Easy to follow leads

Reports, we dont use at all. Maybe in the future

It's easy to use and easy to find several documents and contacts. Important tool for all in our department (service) to see the complete chain of work due to visible documentation.

That there's a limit for the amount of documents you can have in the CRM-system. The limit is 10,000 documents and we have a lot more... which makes it hard to seach under the Document-tab - you can not see a single document, and when you try to search for a document, the complete program breaks down and forces you to close it. I receive a lot of complains because of this.

Thank you for reviewing Lime CRM, Johanna! It's great to hear that so many departments are working together in the system. In order to make your document search easier, the [quick search] function is an amazing tool to find what you are looking for. Hope this helps! Best wishes, your friends at Lime

Easy information sharing and follow up.

Sometimes the view is small with important parts, difficult to read easily. But pretty difficult to say what we could like the least as overall CRM is really informative and efficient tool.

Thank you for the review and for the feedback, Piia! Best wishes, your friends at Lime

Easy search and easy acces to information. Focus on the customer. We have 25 integrations and a lot of data. The company Lime Technologies always deliver the expected or more.

When I a few times thinks something isn't perfect, it's because our needs (or specification) wasn't clear enough.

Thank you for the review, Krister! We appreciate your feedback. Best regards, your friends at Lime

The flexibility and that I'm after all this years still are surprised how well it supports our processes and could adapt to new needs!

That i cant run it at on Azure DB (Maybe solved now?)

Thank you for the review, Patrik! We do offer authentication with Azure now. You can read more about it here: https://platform.docs.lime-crm.com/en/latest/configuration/azure-login/ Best regards, your friends at Lime

I like that it is so versatile, and that the consultants working at Lime can help you to build up the perfect platform for your needs.

I feel like the interface could be a bit better, it is not always super intuitive for te user.

The graphic design, the easiness of use and the service level from the Lime team. For us Lime has meant a lot both in contract management but most importantly we can in a very good way expand our sales and marketing team.

I would like to see better connections between Lime CRM and Bisnode or similar systems to import information more easily.

Since the Lime CRM is based on excel it is easy to use and it was quite logical to set up and customize for our use. I mainly use it to find and add contact information and for that is works perfectly. It is great that you can link people to companies or to other people (i.e. assistants). It is also easy to make different kind of contact listst, add tasks or projects. I use this a lot also when planning different kind of networking events too.

Our company doesn't really have direct clients or products that we sell, so Lime is not always completely designed for our needs. But this was something we found out to be the problem with almost all the CRM systems.

CRM features are good for our front desk services.

Lime BI is poor what comes to graphical featuress

Really like the todos,,.

Sometimes updates are release which not always seems to have been tested thorouglly

Easy to use, possibility to local installation, integration with current ERP-system and possibility to create quotation process.

Hard to think even one feature that I do not like :)

It is user friendly and easy to adapt to anyones way of working. That means that I save time and I get the job done!

I'm not sure that it is Lime CRM's fault, but two integrations with other systems didn't succeed. We came from Lime Easy and there we had one of the integrations. The other one we had big expectations for, but...

Thank you for your review, Magnus!

Offers, meeting minutes, contactswe use also report tools to see our performance

easy to use and stable. Reports are good

The product is easy to use and helps our sales force every day. We're very pleased with the support och the help with new integrations towards out other systems

Not the best product for Mac users, have to use the web-version and that does not align with out process in an optimal way.

Easy of use and and easy of adoption to our businessmodel

We use the webclient this summer, we have seen issues with Lime to load

Easy to implement and start with. Sharing and controlling outward offers and agreements has been valuable for our organisation.

Some problems when connecting teams or group of people to the projects.

Thank you for the review, Kimmo!