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MaxContact

AI-powered customer engagement platform

Table of Contents

MaxContact - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

MaxContact overview

What is MaxContact?

MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.

Our platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably.

Trusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.

Key benefits of using MaxContact

MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. Our advanced, omnichannel features enhanced with powerful AI capabilities help businesses connect smarter, convert more, and scale efficiently - delivering proven results.

Starting price

80per user /
per month

Alternatives

with better value for money

MaxContact’s user interface

Ease of use rating:

4.7

(33)

MaxContact reviews

Overall rating

4.7

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.85/10

Rating distribution

Pros

“Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.”

Alexander H.

Dialler Manager

“Brilliant Solution from an evolving provider. A passionate team behind the scenes.”

Rory B.

Head of Operations

“Excellent, Highly recommend great platform and great people to work with.”

Mark T.

CEO

Cons

“In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue.”

Steph W.

Operations Manager

“Reviewing the data in the lists you use is very difficult.”

Aaron C.

Team Supervisor

“Clunky and difficult to use more complex features.”

Paul N.

Client Services Manager

Who uses MaxContact?

Based on 33 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Financial Services

Telecommunications

Legal Services

Utilities

Others

Use cases

Call Center

Contact Center

IVR

Auto Dialer

Customer Service

MaxContact's key features

Most critical features, based on insights from MaxContact users:

Call recording

4.9

(15)

Call center management

4.9

(19)

Call logging

4.8

(10)

Call monitoring

4.9

(10)

Automatic call distribution

4.9

(9)

Reporting/Analytics

4.4

(10)

All MaxContact features

Features rating:

4.7

(33)

Agent interface

4.0

(1)

Contact management

5.0

(1)

Customer database

5.0

(1)

Queue management

4.0

(1)

Self service portal

4.2

(5)

Audio capture

5.0

(1)

Auto-Dialer

5.0

(2)

Data security

5.0

(2)

Automatic transcription

4.5

(2)

Call routing

4.5

(6)

Multi-Channel communication

4.7

(6)

Computer telephony integration

4.5

(4)

Predictive dialer

4.8

(4)

Automated routing

3.8

(5)

Quality management

4.3

(3)

Call transfer

5.0

(2)

Multi-Channel management

(0)

Real-Time data

(0)

Multi-Language

(0)

Real-Time analytics

(0)

Multiple Scripts

(0)

Natural language processing

(0)

Online time clock

(0)

Quality assurance

(0)

Progressive dialer

(0)

Preview dialer

(0)

Outbound call center

(0)

Performance management

(0)

Predictive analytics

(0)

Pre-recorded messages

(0)

Power dialer

(0)

Phone Key Input

(0)

Performance metrics

(0)

Workforce management

(0)

Workflow management

(0)

Voice mail

(0)

Voice Customization

(0)

Visual analytics

(0)

Variable workforce

(0)

Timesheet management

(0)

Time off management

(0)

Third-Party integrations

(0)

Text to speech

(0)

Tagging

(0)

Surveys & feedback

(0)

Survey/Poll management

(0)

Speech-to-Text analysis

(0)

Social media integration

(0)

SMS messaging

(0)

Skills tracking

(0)

Shift swapping

(0)

Sentiment analysis

(0)

Search/Filter

(0)

Sales trend analysis

(0)

Reporting & statistics

(0)

Real-Time reporting

(0)

Real-Time notifications

5.0

(1)

Real-Time monitoring

(0)

Monitoring

(0)

Collaboration tools

(0)

Chatbot

(0)

Chat/Messaging

(0)

Categorization/Grouping

(0)

Campaign management

(0)

Caller id

(0)

Callback scheduling

(0)

Call tracking

(0)

Call scripting

(0)

Call scheduling

(0)

Call reporting

(0)

Call list management

(0)

Call disposition

(0)

Budgeting/Forecasting

(0)

Blended call center

(0)

Automatic outbound dialer

(0)

Automated scheduling

(0)

API

(0)

Answering machine detection

(0)

Alerts/Notifications

(0)

Alerts/Escalation

4.7

(7)

Activity tracking

(0)

Activity dashboard

(0)

Manual dialer

(0)

Live chat

(0)

List management

(0)

Lead management

(0)

Lead capture

(0)

Language detection

(0)

Labor forecasting

(0)

IVR

(0)

Interaction tracking

4.4

(5)

Integrations management

(0)

Inbound call center

(0)

For call centers

(0)

Employee scheduling

(0)

Employee database

(0)

Email management

5.0

(2)

Data import/export

(0)

Customizable reports

(0)

Customer experience management

(0)

CRM

(0)

Contact database

(0)

Compliance tracking

(0)

Compliance management

(0)

Communication management

(0)

MaxContact alternatives

MaxContact

4.7

(33)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.7

Value for Money

4.7

Customer Support

4.6

Bitrix24

4.2

(979)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.2

Customer Support

4.0

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Zoho Desk

4.5

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

MaxContact pricing

Value for money rating:

4.7

(33)

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about MaxContact price and value

Value for money rating:

4.7

(33)

To see what individual users think of MaxContact's price and value, check out the review snippets below.

“Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.”

Alexander H.

Dialler Manager

“Brilliant Solution from an evolving provider. A passionate team behind the scenes.”

Rory B.

Head of Operations

MaxContact integrations (9)

Top integrations

Worldpay for Enterprise

MaxContact support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Chat

Phone Support

Email/Help Desk

Knowledge Base

FAQs/Forum

Training options

Webinars

In Person

Documentation

Live Online

Videos

MaxContact FAQs

Q. What type of pricing plans does MaxContact offer?

MaxContact has the following pricing plans:
Starting from: £80.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of MaxContact?

MaxContact has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does MaxContact support?

MaxContact supports the following languages:
English

Q. Does MaxContact offer an API?

No, MaxContact does not have an API available.

Q. What other apps does MaxContact integrate with?

MaxContact integrates with the following applications:
Zoho CRM, Worldpay for Enterprise, Cisco AnyConnect, Zapier, Dynamics 365, Zoho CRM Plus, Salesforce Platform, HubSpot CRM, Zendesk Suite

Q. What level of support does MaxContact offer?

MaxContact offers the following support options:
24/7 (Live rep), Chat, Phone Support, Email/Help Desk, Knowledge Base, FAQs/Forum