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Medallia Experience Cloud

4.5

(32)

The pioneer and market leader in Experience Management

Medallia Experience Cloud Reviews

Overall rating

4.5

Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.45/10

Reviews by rating

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XM for Customer Experience

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SurveySparrow

4.4

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Pros and cons

Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.

Verified reviewer

Anonymity request

I like that the software gives customers the ability to provide not only a numerical rating system, but also a chance to put their experience into words.

Travis S.

Mobile Expert

Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers.

Verified reviewer

Anonymity request

The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.

Jared M.

Digital Sales Specialist

People are able to post what ever they want and too many negative statements are often allowed on this site that can be negative toward a new employee.

Christopher M.

Sales Advisor

Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.

Patricia P.

Office Manager

32 reviews

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