Peek PRO Tour Operator Software Pricing, Features, Reviews & Alternatives

Peek PRO Tour Operator Software

Mobile-Optimized Booking System for Tour Operators

4.76/5 (642 reviews)

Peek PRO Tour Operator Software overview

What is Peek PRO Tour Operator Software?

Peek Pro is a reservations system built with and for tour operators. Every step of the customer-facing booking process is optimized to drive conversions and online revenue, and the widgets are customizable and integrate directly into a business's website. You can also enable live bookings directly through a company Facebook page. The back end features include powerful reporting, quick access to customer manifests, tiered access for guides and agents, automated emails, and more. Peek Pro's back-end includes integration with market-leading mobile apps to manage reservations, sign waivers, and take payments on the go.

Pricing

Pricing options
Free
Free trial
One time license
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Mexico

Supported languages

B@cae7a11
Peek PRO Tour Operator Software screenshot: Peek Pro on iPadPeek Pro VideoPeek PRO Tour Operator Software screenshotPeek PRO Tour Operator Software screenshot: PeekPro MobilePeek PRO Tour Operator Software screenshot: PeekPro Booking Flow

Peek PRO Tour Operator Software user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.7
  4.8
Hallie T.

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

Used daily for less than 6 months
Reviewed 2019-07-01
Review Source: Capterra

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Pros
Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Cons
No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Response from Peek Travel


Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James C.

Fantastic customer service!

Used daily for 2+ years
Reviewed 2021-03-12
Review Source: Capterra

Overall an incredibly positive experience with Peek and we appreciate everything they did for us during shutdown.

Pros
Any time I ever have a question about Peek I call customer service and the team there immediately is invested in helping my business solve whatever problem we are having. For the money, it is an incredible booking service that I would recommend to all of my friends.

Cons
I am glad to hear about the new update because holding cards for customers is definitely something we have had issues with in the past. The current way is not very convenient or intuitive. Also, the difference in features between the web and mobile app is significant.

Response from Peek Travel


James - Thank you so much for taking the time to write a review for us. We're happy to hear our support team has been so attentive and willing to work with you to solve any of your issues. Please continue reaching out with any issue that may arise or question you have! Looking forward to working with you in the future and helping you provide the best experience possible for your guests!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jennifer J.

AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.

Used daily for 6-12 months
Reviewed 2020-06-15
Review Source: Capterra

I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.

Pros
Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Cons
Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Rena W.

Peek PRO booking software = smooth sailing for our boat business!

Used daily for 2+ years
Reviewed 2021-03-12
Review Source: Capterra

Pros
Peek PRO software is so simple and easy to use, and it makes our booking process seamless. The software ties into our website so well, and our customers always comment on how easy it is to book a sail with us. We appreciate the real time booking, calendar updates, automated confirmation/reminder emails and all the support that goes along with using the Peek system. Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO!

Cons
There are a few bugs or software quirks that we find from time-to-time since we rely on this system 100%. However, with that said, whenever we have an issue, the amazing Peek Support team helps us resolve it, or find another way to execute something, within a timely manner.

Response from Peek Travel


Hi Rena, we're so glad this recommendation paid off and that you're finding Peek Pro useful for your business. We strive to offer the best platform for businesses like yours and continue to work on ways to provide the best booking system out there. Our customer support team is always available for any issue you may have so please keep contacting us if you ever have a question! Our features are designed with partners like you in mind so we're so glad to hear that you find them key to your operational needs. Please let us know if you ever have any questions in the future!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gary P.

Peek is everything we needed

Used daily for 2+ years
Reviewed 2020-11-16
Review Source: Capterra

Automating many regular tasks, including guest followup emails, waivers. As well as connecting directly to OTAs so they have our exact availability and no longer have to check multiple sites to update availability.

Pros
We really like the simplicity for setting up new products. And appreciate the software updates that continually improve the booking software.

Cons
Not optimized for Android tablets or cell phones.

Response from Peek Travel


Hi Gary - Thank you so much for taking the time to write a review. It's great to hear how our Digital Waivers and OTA Integration helps make your business succeed. As you said, we are constantly looking for ways to update the software to provide the best experience for all our partners. We look forward to continuing working with you in the future!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peek PRO Tour Operator Software pricing

Pricing options
Free
Free trial
One time license
View Pricing Plans

Most popular plan: FREE for you to use, just pay the CC processing fee of 2.3% + $.30

Peek PRO Tour Operator Software features

API
Alerts/Notifications
CRM
Calendar Management
Customer Database
Data Import/Export
Mobile Access
Reporting/Analytics
Social Media Integration
Third Party Integrations

Access Controls/Permissions (294 other apps)
Activity Dashboard (384 other apps)
Contact Management (364 other apps)
Customizable Branding (355 other apps)
Customizable Templates (310 other apps)
Email Management (320 other apps)
Email Marketing (471 other apps)
Reporting & Statistics (412 other apps)
Search/Filter (309 other apps)
Surveys & Feedback (292 other apps)

Videos and tutorials

Additional information for Peek PRO Tour Operator Software

Key features of Peek PRO Tour Operator Software

  • A process in which an employee receives feedback and a full analysis of how their peers, managers, and direct reports perceive them.
  • Ability to see leads received from various distribution channels in one place
  • Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
  • Accept and process financial transactions
  • Accept, record, and reconcile financial transactions
  • Access the software remotely via mobile devices
  • Alerts/notifications within the system
  • Allows bookings to be made through a third party service
  • Allows businesses to offer customers reservations for a variety of activities.
  • Allows for integration with other systems/databases
  • Alter the layout and content of reports
  • Assign available resources (human and/or non-human) to various projects and tasks
  • Automatically find mutually available meeting time slots across multiple calendars
  • Business with more than one location/store
  • Checkout of online store
  • Create and manage reservations
  • Create quotes/proposals and maintain a central repository of previous quotes
  • Create unique categories of information to embed within your communications
  • Create, manage, and share multiple calendars
  • Customize questions
  • Design, communicate, and distribute incentives to perform a specific action
  • Efficient and effective use of an organization's human capital
  • Electronic storage of staff contact information and job status
  • Electronic storage of stakeholder contact information
  • End users can schedule appointments online
  • Facilitate search engine optimization associated to content
  • Generate reports that meet information requirement, as the occasion requires
  • Import and export information and reports to and from the program
  • Improve business process by accessing more features and applications by combining third party integrations
  • Integrate with eCommerce systems
  • Integrate with Facebook, Twitter, LinkedIn, etc.
  • Integrate with your customer relationship management software to better connect all aspects of your business, especially your customers
  • Keep a track of interactions with the customer during the virtual tour and convert leads into successful opportunities
  • Keep notes on the specifics of a reservation including customer information and special requests
  • List rates/occupancy on various channels (ie. online travel agencies and global distribution systems)
  • Manage and handle various international currencies
  • Manage and store binding contracts that protects from liability and informs participants of risks involved in certain activities
  • Notices sent to individuals when a task, deadline, appointment, or activity is approaching
  • Notifications/alerts for upcoming events or tasks
  • Payment webpage where clients can pay bills
  • Plan an event's time and location
  • Provide online support for your customers through live chat or help desk functionality
  • Receive information and notification of changes as soon as they are available
  • Schedules are automatically created based on business need and employee availability and qualifications
  • Seamlessly integrates with 3rd party websites
  • Searchable repository of information about clients
  • Sell multiple treatments together as a set
  • Synchronize with other calendars to view mutual availability and schedules
  • The ability to reserve times in groups.
  • Tool used to determine accurate pricing and product eligibility for borrowers
  • Track the affiliate partner¿s promotion of your product or service and any associated sales
  • Track/optimize rates in relation to usage
  • Tracks employee schedules, availability, performance
  • Update and maintain information on inventory and rates to manage guest reservations in real time
  • View and analyze the quantities of products being sold at any given period
  • View and track pertinent metrics
  • Website builder or integration with 3rd party site
View All Features

Benefits

iPhone and Android mobile apps
Real-time availability
Free digital waivers
20+ pre-generated reports for improved decision-making
Automated emails
Resource and channel management