Peek Pro Tour Operators Pricing, Features, Reviews & Comparison of Alternatives

Peek Pro Tour Operators

Mobile-Optimized Booking System for Tour Operators

4.79/5 (611 reviews)

Peek Pro Tour Operators overview

What is Peek Pro Tour Operators?

Peek Pro is a reservations system built with and for tour operators. Every step of the customer-facing booking process is optimized to drive conversions and online revenue, and the widgets are customizable and integrate directly into a business's website. You can also enable live bookings directly through a company Facebook page. The back end features include powerful reporting, quick access to customer manifests, tiered access for guides and agents, automated emails, and more. Peek Pro's back-end includes integration with market-leading mobile apps to manage reservations, sign waivers, and take payments on the go.
www.peek.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Mexico

Supported languages

English, Spanish
Peek Pro Tour Operators screenshot: Peek Pro on iPadPeek Pro VideoPeek Pro Tour Operators screenshotPeek Pro Tour Operators screenshot: PeekPro MobilePeek Pro Tour Operators screenshot: PeekPro Booking Flow

Peek Pro Tour Operators reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.7
  4.8
Hallie Taylor

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

Used daily for less than 6 months
Reviewed 2019-07-01
Review Source: Capterra

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Pros
Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Cons
No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Response from Peek Travel


Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin Schmidt

Exactly what I was looking for in a booking system for a tour company.

Used daily for less than 6 months
Reviewed 2019-08-31
Review Source: Capterra

Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.

Pros
Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Cons
Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

Response from Peek Travel


Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kelly Bruce

Great product

Used weekly for less than 6 months
Reviewed 2020-04-08
Review Source: Capterra

Just getting started, but excellent customer service experience with Peek team so far.

Pros
Integrated waivers, able to use app when out of cell range, great booking features, awesome analytics.

Cons
I would love if transaction credit card fees and service fees were lower, but it's on par with the industry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mike Nichols

Lots of Bells and Whistles with lots of bugs and loose ends that leave you wanting more

Used daily for 1-2 years
Reviewed 2018-06-23
Review Source: Capterra

Pros
It allows people to make reservations. It works well on most websites. You can embed it or link to their site. They have humans to answer the phone and relatively short hold times when doing so. Most of the Customer Service Agents are very polite and concerned about your issues. They are great at making you feel like they care about you.

Cons
They include taxes in the price of our tours and rentals. But, then include a section called "Taxes and Fees" but only include their fees. This makes us look like we are charging more than we advertise. When asked about this I was explained that it was easier for them this way. We can generate a special report if we want to see it subtracted. I don't think they see the point. They allow holiday rates, but those holiday rates cannot be increased by a dollar amount to match your policy. They can only increase by a percentage. This is just one of many feature requests we have been waiting to see. They spend more resources on talking to customers than they do fixing the issues customers face. We have called in for many things over the months and can always talk to a Customer Service Agents. And they are good at understanding your frustration and try hard to help relieve the situation. The issue is that they cannot actually fix your problems. At this point we have 2 actual bugs reported that are effecting our in-season sales. They are working on the problems at least but it's been over 2 weeks since I filed a serious report, and over 2 months since filing a less serious one. That one has presented itself again since filing it. Peek actually bought our previous rental software company and ditched their software which had features we relied on. Since then we have been doing our best to get by with lesser software. I hope we can find a better solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Karen Quinones

Glad I Choose Peek PRO

Used daily for less than 6 months
Reviewed 2020-02-21
Review Source: Capterra

I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.

Pros
Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Cons
Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peek Pro Tour Operators pricing

Pricing options
Free
Free trial
View Pricing Plans

Most popular plan: FREE for you to use, just pay the CC processing fee of 2.3% + $.30

Peek Pro Tour Operators features

API
Automatic Notifications
Calendar Management
Custom Fields
Customer Database
Customizable Reporting
Electronic Payments
Reminders
Social Media Integration
Third Party Integration

Activity Dashboard (250 other apps)
Activity Tracking (179 other apps)
CRM Integration (144 other apps)
Customizable Branding (223 other apps)
Customizable Templates (192 other apps)
Data Import/Export (197 other apps)
Email Integration (209 other apps)
Real Time Data (145 other apps)
Reporting & Statistics (270 other apps)
Surveys & Feedback (162 other apps)

Videos and tutorials

Additional information for Peek Pro Tour Operators

Benefits

iPhone and Android mobile apps
Real-time availability
Free digital waivers
20+ pre-generated reports for improved decision-making
Automated emails
Resource and channel management