Peek Pro Tour Operators Pricing, Features, Reviews & Comparison of Alternatives

Peek Pro Tour Operators

Mobile-Optimized Booking System for Tour Operators

4.84/5 (709 reviews)

Peek Pro Tour Operators overview

Peek Pro is a reservations system built with and for tour operators. Every step of the customer-facing booking process is optimized to drive conversions and online revenue, and the widgets are customizable and integrate directly into a business's website. You can also enable live bookings directly through a company Facebook page. The back end features include powerful reporting, quick access to customer manifests, tiered access for guides and agents, automated emails, and more. Peek Pro's back-end includes integration with market-leading mobile apps to manage reservations, sign waivers, and take payments on the go.
peekpro.com

Pricing

Pricing options
Free
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Mexico

Supported languages

English, Spanish
Peek Pro Tour Operators screenshot: Peek Pro on iPadPeek Pro VideoPeek Pro Tour Operators screenshotPeek Pro Tour Operators screenshot: PeekPro MobilePeek Pro Tour Operators screenshot: PeekPro Booking Flow

Peek Pro Tour Operators reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.8
  4.9
Gail Nordlof

They're getting better and better...

Used daily for 1-2 years
Reviewed 2018-07-12
Review Source: Capterra

I saw my staff struggling to take care of customers who were present, when they were constantly answering phone calls. The phone calls a MUCH less frequent now. We put booking buttons on our website, and people seem to like being in control of their reservations.PeekPro does listen to us when we call or chat or email about functionality, and it does reflect in their booking software. What started out being difficult for us to use, is getting better - both from the getting used to it standpoint AND that they are working to make it more useful. Once or twice a year they will add functionality to it. Recently they added the ability to add other services to a booking. They are really very good about facilitating interchange via email between us and our customers. Not every change affects how we use it as a company, but it's nice to know they are always working on it, and it is a reputable company and software.

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Ruth Bushman

Great value, amazing support!

Used weekly for 1-2 years
Reviewed 2017-11-08
Review Source: Capterra

Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you. The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar. The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month. Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.

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Marc Terrier

We have been using Peek Pro for our tour business for several months and could not be happier.

Used daily for 6-12 months
Reviewed 2017-06-21
Review Source: Capterra

The automation of so many functions that used to be manual without any deterioration of customer experience (and likely an improvement) has been invaluable.- The account rep. who sold us the product, having been a tour guide for many years himself, truly understands our needs and has gone above and beyond to ensure our satisfaction. With reps like him working for them this company will likely do very well. - The migration and on-boarding to this software was very easy and seamless. - The support team has always been incredibly knowledgeable, kind, helpful and available when we need them (in contrast to many technology companies in my experience). This is incredibly valuable as our livelihood depends on our ability to address problems promptly as they arise. - The product itself is very intuitive and easy to use and seems to have applications for everything we need as a tour business. And if we find that there is something that can be improved they seem very open to feedback and always looking to improve the software. - Adopting Peek Pro as our booking software has automated and simplified so many aspects of our business that formerly had to be done manually and the end result for our customers is service that matches or exceeds what they previously experienced. As small business owners with families this is invaluable in terms of the time freed up and the stress relieved. - The ability to create pick up zones with associated pick up times is an incredibly valuable function. - The company appears to be developing a presence on the demand side with Peek.com, which will be incredibly beneficial as this develops traction.

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Kyle Davidson

Best tour/activity software around

Used daily for 2+ years
Reviewed 2016-11-23
Review Source: Capterra

We have been using PeekPro for around 2.5 years now and it has been a fantastic experience. I can't say enough good things about the team and software. There is a lot of competition out there now and to me what really sets Peek apart is the user experience -- Both on the back office side and customer facing side. We need software that is powerful with tons of features but also relatively easy to learn and use. You could have a back office staffer up and running with relative ease, which cuts down on your training time and gets them up to speed quickly. As far as features go, it's extremely robust and they're constantly releasing new features that help us streamline our operation. I've tried everything out there and for me without a doubt Peek is the winner, it's the most well-rounded platform with the best UI/UX and the team behind it. Look no further!- User experience - Easy of use - Advanced pricing features - Inventory management - Promo codes - Channel management & marketing - Customizable and advanced booking flow - Conversion tracking features

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Mike Carter

We've seen a 25% increase in clicks to conversion to sales!

Used daily for 6-12 months
Reviewed 2017-03-23
Review Source: Capterra

We've seen a 25% increase in the conversion of clicks to sales! More to follow on that later. We switched over to Peek after spending 10 years with Zerve. We were in fact one of Zerve's first customers outside of NYC, making us one of the first tour companies in the country to move to an online reservation platform! While being forced out of necessity to make a switch was not ideal, we did our due diligence, checked out EVERY major platform on the market, compared each and decided that Peek offered the best combination of features and value. And, we have not been disappointed. Peek's integration team did a fantastic job of moving us over onto their platform. Their development team has been responsive to suggestions and has been steadily adding more and more useful features in a timely manner, and the customer support team has been great with answering questions and addressing problems as they occasionally arise. As I mentioned at the outset, we've seen a 25% increase in the conversion of clicks to sales! After much research and consideration, we have determined that this is due to the ease of use of the mobile and web platforms. A customer can literally book a reservation in under a minute! They can book so quickly that they don't even have time to second guess themselves. Needless to say, as a leader in the tour industry who has been utilizing online platforms since the beginning, we are thrilled with Peek and its platform!Ease of use. Speed at which reservations can be made by customers. Tech support. Conversion rate of clicks to sales.

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Peek Pro Tour Operators pricing

Pricing options
Free
Free trial
View Pricing Plans

Most popular plan: FREE for you to use, just pay the CC processing fee of 2.3% + $.30

Peek Pro Tour Operators features

API
Automatic Notifications
Automatic Reminders
Calendar Management
Custom Fields
Customer Database
Customizable Reporting
Electronic Payments
Mobile Integration
Social Media Integration
Third Party Integration

Activity Dashboard (164 other apps)
Activity Tracking (120 other apps)
CRM Integration (110 other apps)
Contact Database (106 other apps)
Customizable Branding (146 other apps)
Customizable Templates (127 other apps)
Data Import/Export (142 other apps)
Email Integration (144 other apps)
Reporting & Statistics (163 other apps)

Additional information for Peek Pro Tour Operators

Benefits

iPhone and Android mobile apps
Real-time availability
Free digital waivers
20+ pre-generated reports for improved decision-making
Automated emails
Resource and channel management