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Peek PRO Tour Operator Software Pricing, Features, Reviews and Alternatives

Peek PRO Tour Operator Software product overview

What is Peek PRO Tour Operator Software?

Peek Pro is a reservations system built with and for tour operators. Every step of the customer-facing booking process is optimized to drive conversions and online revenue, and the widgets are customizable and integrate directly into a business's website. You can also enable live bookings directly through a company Facebook page. The back end features include powerful reporting, quick access to customer manifests, tiered access for guides and agents, automated emails, and more. Peek Pro's back-end includes integration with market-leading mobile apps to manage reservations, sign waivers, and take payments on the go.

Key benefits of using Peek PRO Tour Operator Software

iPhone and Android mobile apps
Real-time availability
Free digital waivers
20+ pre-generated reports for improved decision-making
Automated emails
Resource and channel management

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
24/7 (Live rep)
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Documentation
Live Online
Videos
Webinars
In Person

Peek PRO Tour Operator Software pricing information

Value for money

4.6

/5

684

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Peek PRO Tour Operator Software features

Functionality

4.5

/5

684

Total features

54

4 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
API
Alerts/Notifications
Data Import/Export
Mobile Access
Customer Database
Customizable Reports

Functionality contenders

Peek PRO Tour Operator Software users reviews

Overall Rating

4.8

/5

684

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.14/10
Rating distribution

5

4

3

2

1

581

68

14

8

13

Pros
The ease of scheduling new activities, its seamless integration into our website and effortless booking for our customers has been a winning combo.
Setting it up was super easy. The level of customization from email templates to booking flow is really impressive.
I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking.
Cons
Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.
Possibly fraudulent - definitely misrepresenting their service and product.
Does not have all the functionality I need. What I really disliked most about this company is the accounting department.

Overall rating contenders

Overall Rating

Sleek customization + ease of use

Reviewed 2 years ago

Transcript

Jeff T: Hi, I'm Jeff. I'm the founder of a tour operating company, and I give Peek PRO Tour Operator...

MO
AvatarImg

Michael O.

President

Food & Beverages, 1-10 employees

Review source

Overall Rating

Peek PRO Review 2020

Reviewed 2 years ago

Transcript

Michael O.: Hi, I'm Michael I'm the owner of a tour company, and I give Peek PRO four out of five. When...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

Reviewed 3 years ago

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time...

Pros

Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously!...

Cons

No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Vendor response

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great for my complex needs

Reviewed 6 months ago

Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create new bookings and import all viator bookings myself. Now, customers can make their own reservations without back and forth over the phone or email, and viator bookings are automatically blocked out when my calendar is full for each activity. I do like that bookings that I manually create do not have the booking fee and only the payment processor fee which is cheaper than Square who I was previously using. Peek Pro has been the only software that I've been able to find that can support my business' booking needs which offers tours and uber-like transportation services.

Pros

Customer service is great for solving issues and answering questions during the initial consultations and onboarding process. They really helped me find workarounds from my complex activity types. The embedded widgets look great and clean on the website, makes it so much easier for my customers to automatically book themselves a tour. I love that it connects with Viator so I don't have to manually block out my availability on multiple platforms. Payouts are also relatively fast which is important to keep my business running.

Cons

The software is a little dated looking and is confusing to figure out where certain settings are located. The calendar view is a little clunky. Scheduling activities in the calendar is slightly weird, I feel like you should be able to add scheduling information within the activity settings, but you have to create the actual availability in a separate area. Customer support was incredibly responsive during the first few onboarding weeks, but has been much slower after getting set up. Also, I wish there were options for annual billing rather than the 6% booking free on top of the payment processor fee for automatic reservations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Dishonest practices, poor organization, slow reply times, high turnover, frequent glitches- to avoid

Reviewed 6 months ago

I had been a client for about 5 years. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review. I asked to please email these details and to not contact me on my personal line. They said they couldn't e-mail and that I must speak on the phone. They continued to text until I blocked them. I...

Pros

Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics.

Cons

I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect. However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic customer service!

Reviewed a year ago

Overall an incredibly positive experience with Peek and we appreciate everything they did for us during shutdown.

Pros

Any time I ever have a question about Peek I call customer service and the team there immediately is invested in helping my business solve whatever problem we are having. For the money, it is an incredible booking service that I would recommend to all of my friends.

Cons

I am glad to hear about the new update because holding cards for customers is definitely something we have had issues with in the past. The current way is not very convenient or intuitive. Also, the difference in features between the web and mobile app is significant.

Vendor response

James - Thank you so much for taking the time to write a review for us. We're happy to hear our support team has been so attentive and willing to work with you to solve any of your issues. Please continue reaching out with any issue that may arise or question you have! Looking forward to working with you in the future and helping you provide the best experience possible for your guests!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Peek PRO booking software = smooth sailing for our boat business!

Reviewed a year ago
Pros

Peek PRO software is so simple and easy to use, and it makes our booking process seamless. The software ties into our website so well, and our customers always comment on how easy it is to book a sail with us. We appreciate the real time booking, calendar updates, automated confirmation/reminder emails and all the support that goes along with using the Peek system. Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO!

Cons

There are a few bugs or software quirks that we find from time-to-time since we rely on this system 100%. However, with that said, whenever we have an issue, the amazing Peek Support team helps us resolve it, or find another way to execute something, within a timely manner.

Vendor response

Hi Rena, we're so glad this recommendation paid off and that you're finding Peek Pro useful for your business. We strive to offer the best platform for businesses like yours and continue to work on ways to provide the best booking system out there. Our customer support team is always available for any issue you may have so please keep contacting us if you ever have a question! Our features are designed with partners like you in mind so we're so glad to hear that you find them key to your operational needs. Please let us know if you ever have any questions in the future!

Peek PRO Tour Operator Software FAQs and common questions

Q. What type of pricing plans does Peek PRO Tour Operator Software offer?

Peek PRO Tour Operator Software has the following pricing plans:
Pricing model: One Time License, Free
Free Trial: Available


Q. Who are the typical users of Peek PRO Tour Operator Software?

Peek PRO Tour Operator Software has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Peek PRO Tour Operator Software support?

Peek PRO Tour Operator Software supports the following languages:
English, Spanish


Q. Does Peek PRO Tour Operator Software support mobile devices?

Peek PRO Tour Operator Software supports the following devices:
Android, iPad, iPhone


Q. Does Peek PRO Tour Operator Software offer an API?

No, Peek PRO Tour Operator Software does not have an API available.


Q. What other apps does Peek PRO Tour Operator Software integrate with?

Peek PRO Tour Operator Software integrates with the following applications:
Wix, Constant Contact, PayPal, Google Analytics 360, Dropbox Business, Zoho CRM, Zapier, Gmail, Google Workspace, WordPress, Twitter, Stripe, Squarespace, Google Ads, Meta for Business, Quickbooks Online, SurveyMonkey, Google Calendar, Mailchimp, Braintree, Xero, Zendesk


Q. What level of support does Peek PRO Tour Operator Software offer?

Peek PRO Tour Operator Software offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support

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