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Peek Pro
5
654
4
89
3
15
2
12
1
26
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one solution for tour and activity operators
Table of Contents
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Peek Pro - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Peek Pro overview
Based on 796 verified user reviews
What is Peek Pro?
Peek Pro is a reservations program offering key features such as online booking, payment processing, reservations management, customer support, and mobile access, among others.
Who uses Peek Pro?
By industry, Peek Pro reviewers are most commonly professionals in leisure, travel & tourism (27%). The most frequent use case for Peek Pro cited by reviewers is reservations (75% of reviewers).
What do users say about Peek Pro pricing?
Some reviewers find Peek Pro’s pricing model appealing, as they can pass booking fees to customers and avoid monthly subscription costs. However, some reviewers report high booking fees, unclear charges, and confusing advanced pricing features.
Starting price
Alternatives
with better value for money
Pros & Cons
User Interface
Efficient seasonal operations
Smooth onboarding experience
Booking
Phone Support
Tour Management
Peek Pro’s user interface
Peek Pro review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.6
Customer support
4.7
Reviews sentiment
What do users say about Peek Pro?
Reviewers appreciate Peek Pro for streamlining online bookings, automating scheduling, and consolidating key business functions like payments, waivers, and inventory management. They say it reduces phone calls, increases bookings, and offers helpful features for managing tours, promotions, and customer communications. Many find the system intuitive, customizable, and easy for both staff and customers to use.
Users report that customer support is generally responsive and helpful, especially during onboarding and troubleshooting, though some mention delays or inconsistent experiences. They note a learning curve for advanced features and occasional challenges with customization, reporting, or phone support.
Select to learn more
Who uses Peek Pro?
Based on 796 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Peek Pro's key features
GetApp's analysis of 68 verified user reviews collected between July 2021 and May 2024 identifies Peek Pro's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Peek Pro's online booking capabilities for their flexibility and 24/7 accessibility, allowing customers to book at their convenience. They find the customer interface simple and user-friendly, with easy access to availability and booking details. Users report increased reservations and reduced staff workload. However, some mention issues with booking accuracy and the need for more customization options. They also highlight seamless integration with websites and the overall positive impact on their business operations. Of the 38 Peek Pro users who gave detailed accounts of their use of Online Booking, 100% rated this feature as important or highly important.
Reviewers indicate that Peek Pro's payment processing capabilities are easy to use and configure, allowing for various payment options such as full payments, deposits, and partial payments. They appreciate the timely and clear monetary transfers, as well as the ease of refunding customers. However, some users mention high fees and delays in payment processing. They find the integration with Stripe and the ability to handle international payments particularly valuable. Of the 31 Peek Pro users who gave detailed accounts of their use of Payment Processing, 100% rated this feature as important or highly important.
Joe M.
Overlord of Fun
Mariam D.
Manager
Carrie A.
Owner/Administrator
Neil B.
Owner
Users report mixed experiences with Peek Pro's customer support. Many appreciate the responsive and helpful assistance during onboarding and issue resolution, mentioning specific support agents positively. They find the HelpDesk tool useful for quick answers. However, some reviewers express frustration with slow response times, high turnover, and inconsistent communication. They value having a support team available but note that improvements in response efficiency and proactive support would enhance their experience. Of the 21 Peek Pro users who gave detailed accounts of their use of Customer Support, 100% rated this feature as important or highly important.
See related user reviews
Tommy R.
Founder and Administrator
Teresa P.
Owner
mark p.
owner
Laine J.
Tour Operator
All Peek Pro features
Features rating:
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Peek Pro integrations (24)
Integrations rated by users
We looked at 796 user reviews to identify which products are mentioned as Peek Pro integrations and how users feel about them.
Integration rating: 4.8 (6)
“I've connected Stripe and found the setup process to be simple and intuitive. I'm looking forward to using it as I begin processing client payments.”
“This allows our account customers to log in and pay outstanding invoices without the need for us to chase them.”
Carolyn M.
Exercise Physiologist
Integration rating: 2.3 (5)
Integration rating: 2.5 (4)
“This allowed for better alerting and flow of necessary data.”
Larry K.
IT Manager
Integration rating: 4.5 (3)
“My website is based off wordpres”
Craig B.
Founder and Owner
Integration rating: 4.0 (2)
“To get international payments”
Craig B.
Founder and Owner
Integration rating: 5.0 (2)
“Integrating Google Analytics provides valuable user engagement data that helps prioritize AI optimization efforts. Combining analytics with AI visibility and prompt data makes the recommendations much more actionable.”
Sravya V.
Growth Manager
Peek Pro customer support
What do users say about Peek Pro customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Peek Pro customer support.
Widely noted by reviewers, Peek Pro's customer support team is responsive, helpful, and often resolves issues quickly.
A significant portion of users highlight the knowledgeable and friendly staff who provide thorough onboarding and ongoing assistance.
Common user feedback praises the availability of real, non-automated support and the team's willingness to address unique business needs.
A minority of users report inconsistent response times, unhelpful answers, or lack of support, especially for international customers.
Support options
Training options
To see what individual users say about Peek Pro's customer support, check out the review snippets below.
“The customer portal is amazing to communicate information to the guests.”
Tommy R.
Founder and Administrator
“Customer service consistently took over a week to respond.”
Laine J.
Tour Operator
“There is no customer service.”
Teresa P.
Owner
Peek Pro FAQs
Peek Pro has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
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Q. What is Peek Pro used for?
Peek Pro is an online booking solution designed for rental, tour operators, and other experience-based businesses. The platform assists operators in increasing bookings through intelligent upselling features and capturing lost sales opportunities without any additional effort. It provides access to various resellers and helps teams manage all ticket sales from a centralized system. Peek Pro focuses on creating seamless guest interactions from the booking stage to the experience itself. It offers automated reminders, self-rescheduling options, and timely review requests to ensure a positive end-to-end experience for customers. By providing a convenient and engaging experience, Peek Pro helps in building loyal customer relationships. Peek Pro offers connectivity with popular travel platforms, such as Expedia, Viator, and GetYourGuide, allowing operators to reach a wider audience. The platform also provides mobile apps for iOS and Android, enabling operators to manage their business on-the-go.
Q. Does Peek Pro support mobile devices?
Peek Pro supports the following devices:
Android, iPhone, iPad
Q. What level of support does Peek Pro offer?
Peek Pro offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support
