Thryv Reviews

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For someone who doesn't like to leave negative reviews... IF I could leave no stars, I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way.

Hi Jenny, I am sorry to hear about your experience with Thryv. If you would like to send an email to gabriel.vasquez@thryv.com, with your account information and any other details, I can send it to our team for further assistance. - Gabe

I have made a lot of mistakes in business. THRYV IS NOT ONE OF THEM. They designed a beautiful website and created a professional image both for me, my clients, and my competition. I set the bar when it comes form, fit and function of business operations. The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the small business owner. Thryv has taken everything I've thrown at and is critical part of what I do daily

My only complaint is the time it takes to get an ACH payment. From the posture of being constructively critical if you could adapt reels in posting to social media that would be phenomenal

Hi Jeromy, WOW, thank you so much for your review and kind words. It is great to see how Thryv is helping your business with its online presence and helping with your customer experience. If you ever need assistance with anything, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

This was supposed to be a solution to having 10 different apps instead it malfunctioned and glitched.

-The features didn't work or were lacking functionality - The competitor watch wouldn't load after adding in competitors - the social media management didn't have the capacity to crop photos - the calendar wouldn't load - my emails weren't going into my inbox - had to pay per team member plus a monthly fee - there was no free trial - there was an onboarding fee for $400 (I never got to be onboarded and they refused to refund it) - their onboarding specialists are only available during business hours EST

Hi Chelsea, we are sorry to hear about your experience with Thryv. If you would like to send an email to gabriel.vasquez@thryv.com with your account and any other details, I can send this to our team for further assistance. - Gabe

As a Leadership Coach, I am focused on helping my clients to remove obstacles so that they can be successful. Thryv does just this in my business. It offers me so many services in one package that frees up my time to focus on my clients. Thryv allows me to work smarter, not harder.

The software - nothing. The price point is hard for small businesses. When you are a solopreneur, with a single employee (a.k.a. yourself), it is hard to make a monthly payment of $300-500 / month. Is it worth it? A-B-S-O-L-U-T-E-L-T-Y!! I wish there were leveled pricing plans.

Hi Renee, WOW thank you so much for your raving review, we truly appreciate it. We are so excited to see that your investment in Thryv is paying off and you are seeing a difference in your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Easy to use I like the way you can go on to the system update the different contractors on what they have to do that day or in the future

Nothing It’s a very easy program to implement and use I like it

Hey Anthony, thank you for the review and that is awesome to hear that you are able to work with your employees on a whole new level. If you ever need anything, please let us know. - Gabe

I love the dashboard. It’s the pulse of our company. At a glance you can see where you are, where you’re headed and where you’ve been. Filtering makes it easy if you want to see what’s been approved, expiring, needs attention, etc.

I think the reporting could use a facelift. You can export numbers but I’d like to see a feature with customizable graphs and charts.

Wow, Kevin, thank you so much for your review! It is amazing to hear how Thryv has helped your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

It makes administration much more manageable for invoicing, scheduling appointments, and managing multiple social media profiles in one place.

The web editor is kind of terrible. Very limited if you don't know how to code, not intuitive at all on the user interface side of things.

Hi Jonathon, thank you so much for your review and feedback. We are glad to hear that Thryv is helping you manage your day-to-day. We appreciate the feedback on the website editor and will continue to make updates to make sure it is working for you. - Gabe

A great tool that is fairly easy to use. I love that all of my Social media can be engaged with one entry. I love the interaction i get with my customers. They can engage me in multiple ways.

It does not download from IVANS. To be Ideal for an Insurance agency i feel the download capability is pretty important. That is all that this system is missing in my opinion.

Hey Matt, thank you so much for your review! It is always great to hear how communicating and working with your clients is easier with Thryv. Thank you for your feedback as well. I will make sure to send this to our team for them to look into. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

by far, the best feature is the optimization of my website with the 45+ search engines. All of our websites for all three regions are on first page of Google search engines thanks to their system. The customer portal is an awesome feature and so is the ease of use on the phone app.

The inability to send booking notifications and emails to multiple customers. Many of my customers are teams and I can only email and invoice a single person. I have to use workarounds for this.

Hi Dave, thank you very much for your review and for choosing Thryv. We are beyond excited to see you show up on Google searches and on the first page! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

The simplicity of the Thryve software makes this a no-brainer. The features and functionality have allowed me to eliminate many other tools. The integrations keep everything humming along without "broken" and complicated connections between varying tools from multiple vendors.

The email marketing email automation is basic, I would improve the functionality and usability of the automated campaign features. Ideally, I'd like to see a visual representation (process flow) of an email campaign with logic steps (think Keap)

Mark, thank you for your review, we are blown away by how much Thryv has helped you consolidate and simplify your workflow. We also appreciate your feedback and will take it back to our team for review. If you ever need assistance, please call our free 24-Hour Thryv Support line at 844-998-4798. - Gabe

The ease inability to get contracts signed and hold the date fees paid without using US mail. Being able to share the calendar with colleagues. And the communication between us in the client is one thread of messaging which makes it easy to not lose information.

It would be good to be able to send information from a portal to multiple parties. In our instance often times were talking to a bride and the groom or the bride and her parents who typically pay for the wedding event and services. Right now I have to set up two separate accounts.

Hi Gina, thank you for your review! We are excited that your experience with Thryv has been going great. Excited to see that communicating has become easier. Also, your suggestion is a great idea, I will send this to our team for them to look into! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

simplicity of the software makes it easy for new employees to learn.

many hiccups, or features not working properly, many error messages and when screenshot are sent to the Thryv support they then request video recordings, because they can't figure out how to fix it. also it would be nice to be able to move line items up and down on estimates and invoices. Thryv support is not very organized and too many people reach out to attempt to fix things and not having nay information available to them, so things have to be repeated multiple times. Can get very frustrating. An additional feature for project management would also be very helpful for construction. Being able to track P&L would be nice.

Hi Melanie, thank you for your feedback and I am sorry to hear about your experience with Thryv. I would love to see if I can help in any way, would you mind sending your account information to gabriel.vasquez@thryv.com? I can send your account to our Executive Claims team for further assistance. - Gabe

Website and social management. The URL and Website team is excellent. Many of the integration experts are good as well. But the software, as a CRM tool, needs work.

Integration, building customer list, set up, difficulty creating my customer details in Thryv

Hi Jonathan, we are sorry to hear about the experience you have had with Thryv. We would like to see if there is anything we can do to turn your experience around. Would you mind sending me your account information? You can send it to gabriel.vasquez@thryv.com. I will send this to our Executive Claims team to assist us further. - Gabe

It has a lot of good features that if given the proper training for use, is very beneficial for our agency.

I feel there needs to be easier access to training to use the product.

Hi Jennifer, thank you for your review and feedback. We are glad to hear that Thryv provided a website and so much more. It is awesome to hear that Thryv helps make it easier for you to communicate with your clients and have a consistent social media posting schedule. We understand there are a lot of features when it comes to Thryv. That is why we offer our Free 24-Hour Thryv Support line, 844-998-4798, for any questions or refreshers. Call in at any time and our team is available to help! - Gabe

I love being able to have the information I need regarding scheduling in once place. All of my correspondence with customers is in one place from the initial appointment, to estimates, and job approvals.

I run multiple crews and the the way the schedule works doesnt allow me to group on crews daily appts so I have to color code but it doesnt flow as I need it to and can be hard to read and ease to confuse tasks if you dont really pay attention. It is hurt us a few times but I am hoping it will soon be a non-issue. Example: If I have four jobs to divide between two crews, depending on when the work...

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Hi Brittany, thank you so much for your review and feedback. Thryv is continuing to evolve and will release enhancements throughout 2021. In your Thryv Dashboard, you can leave suggestions to our team and follow the topic for the latest updates. - Gabe

Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.

There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.

Hi John, it always makes our day when we hear how great Thryv is working for our valued clients. From the sound of it, you are a Thryv Expert, and reaching your clients on a whole new level. To get even more out of Thryv, feel free to join our Facebook Group - High Thryver's. You can engage with other Thryv Users and get the latest updates on Thryv. - Gabe https://www.facebook.com/groups/highthryvers

Nothing, it was terrible. Everything I was promised were all lies

Everything. 1. No traffic actually comes to your website, everything goes through a proxy fake version of your site 2. You have no say so in how your ads look or what message they deliver. They system picks random images and matches them with sentence fragments that make no sense. 3. The tracking is extremely flawed and cannot be confirmed in any way.

Hi James, we are deeply sorry to hear about your experience with Thryv, we take this very seriously, and will do better. My team let me know that they were able to talk with you and were able to come to an agreement. Again, we deeply apologize and wish you the best. - Gabe

The ability to use the automated campaign feature has proven to be a huge win for our company. I conducted a "please rate our company on google" Thryv campaign and within two weeks we received 10 five star reviews, including lengthy positive comments from each client who took the time to complete the google review. Within a month of receiving 10 five star reviews, we obtained our largest customer to date. Our new client was searching for a bookkeeping company in the area and saw our five star reviews, gave a call and the rest is history. Thank you, Thryv!

When using the client section of Thryv, I would prefer to search for our clients by their company name versus the owner's name. Quite often our client's company name does not contain the owner's name so I have to do an advanced search to find the company in the client database on Thryv which slows down my search process.

Hi Denise, WOW, thank you for making our day even better with this amazing review! It is beyond exciting to see how sending out marketing campaigns can get your business recognized and bring in even more business. We cannot wait to see where you and your business go with Thryv! If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798 or you can join our Facebook Group - High-Thryver's to get the latest updates and talk to other Thryv clients. - Gabe https://www.facebook.com/groups/highthryvers

I love the ease of the transfers of my client spreadsheet over to Thryv, the ease of campaigns being sent out to clients, the ease of social media sites being connected to my thryv software, making marketing very simple.

I least like their is not a financial option that prints reports for financial statements.

Hi Shon, we are excited to hear that Thryv has been easy to use to help you run your business. Good news! We have now introduced Thryv Pay https://www.thryv.com/features/thryvpay/, which has affordable credit card processing fees, allows you to schedule payments, and has ACH processing. It also allows you to track your transactions, and we are currently working on being able to export your reports. In your Thryv Dashboard on the lower right hand, you can request the suggestion, and it will sign you up for updates and when you will be able to print out your reports. If you have any other questions, please call our free 24-Hour Thryv Support line at 844-998-4798. - Gabe

This software is very user friendly, even for those a little technically challenged like myself. With a little practice I now use it daily. I am a tow truck driver, so accessing and using the app mobile was critical for me. The value of being able to create customer, the estimate, & receipt on the fly has made my life easier! The ability for the program to send a "leave review" reminder is also important to me.

Integrating Thryv into my daily use for my business has been pretty easy as I did things by hand before. I can not think of anything I like least about this software so far.

Hi Gordon! I'm so glad Thryv has been able to help manage your towing services! Please let us know if you ever have any questions or concerns. We're here to help! -Chandlor

Thryv is an easy program to use once the customer support walks you through it. Their customer support really makes sure that all the training you receive, you understand. Great system. I like how Thryv handles all the social media aspect of my business, so I don't have to take the time to post on every social media site out there.

The only feature that I don't like about Thryv is that when I am scheduling clients, it will not let me input more than one service at a time for a client. I have to schedule one service at a time for clients, and that can be confusing for them because then they end up getting multiple txts about their appointment, and they don't know what time their actual appointment is scheduled for.

Hi Kathy! I'm so glad to hear Thryv is making managing your social media a breeze! I'm sorry to hear about your scheduling issue. If a phone call doesn't work, you can always reach out to us by emailing support@thryv.com for any questions or concerns you have! Thanks for the great feedback! -Chandlor

Accessible anywhere at anytime inside and outside the country.. has necessary features to get the job done.

Very little. Importing client list. Setting up correct Address for email confirmation response.

Hi Curtis! I'm so glad to hear both you and your clients are loving Thryv! If there's ever any issues you need help with, or any questions we can answer, please don't hesitate to reach out! -Chandlor

Extensive and easy to use marketing feature set. Easy to connect and move data between Thryv and other applications. Includes basic invoices and payment processing and can be connected to quickbooks seamlessly.

The messaging system was a little off-putting til I understood its key value. You can't embed images or video, or add attachments. You also can't format text or use html. In other words, this will not replace regular email. However, it does allow you to track conversations whether by email or text messages in one place. That's valuable.

Thanks for the review, Michael! We're happy to hear you've enjoyed your Thryv experience! Let us know if there's anything you need! We're here to help.

I like that it advertised on over 60 sites supposedly

I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front.

Hi Doug, I'm very sorry to hear of the dissatisfaction and issues outlined in your review. The satisfaction of our clients means the world to us here at Thryv. This matter has been escalated and we'll be reaching out to soon to address all concerns. Thanks, Ed

I literally have nothing positive to say about this company or their services.

The only services we utilized were the FB posts. The majority of those were blocked by FB and had very little to negative impact with our FB followers.

Update 12/7: Hello Lena, Thank you for allowing us to contact you and address your concerns. We greatly appreciate you choosing to continue your relationship with Thryv! - Ed Good afternoon Lena, We hate to lose you as a valued Thryv client. The issues outlined regarding your product satisfaction and the customer service received during your attempts to discuss this matter definitely concern us. You will be promptly contacted and we'll work to address and resolve this matter for you. Thank you, Ed