Tix Features List

Tix

Cloud-based online ticketing system

4.83/5 (136 reviews)

Tix Feature Summary

  • Email marketing platform
  • Authorize.net, Cybersource, PayPal
  • Export data in excel/pdf/csv format
  • Financial & marketing Analysis
  • Customer history tracking
  • Real time bar-code scanning
  • Post Facebook Events

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (272 other apps)
Activity Dashboard (135 other apps)
Activity Tracking (95 other apps)
Automatic Notifications (132 other apps)
Automatic Reminders (128 other apps)
CRM Integration (93 other apps)
Calendar Management (124 other apps)
Contact Database (96 other apps)
Custom Fields (101 other apps)
Customer Database (103 other apps)
Customizable Branding (125 other apps)
Customizable Reporting (110 other apps)
Customizable Templates (106 other apps)
Data Import/Export (124 other apps)
Electronic Payments (98 other apps)
Email Integration (122 other apps)
Mobile Integration (100 other apps)
Reporting & Statistics (122 other apps)
Social Media Integration (112 other apps)
Third Party Integration (133 other apps)

Competitor Feature Comparison

Tix Feature Reviews

25 reviewers had the following to say about Tix's features:

Cheryl Eschenfelder

Customer service is stellar. We couldn't be happier

2018-04-05

Pros

Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.

Cons

Beginners might find the wide variety of choices a little intimidating at first, but video tutorials are easy to access and understand, and learning the software goes pretty quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Casey Gibbs

Top of the line service from a long time user

2016-01-19

Self explanatory Easy to use Quick set up of events Detailed reporting and customer database Top of the line customer service

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Casey, we are glad to have worked with you over these past years. Thank you for choosing Tix!

Silvia Mahoney | Tix

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Donna Fisk

Love this program.

2018-06-07

Pros

Customizable for our events and being able to use program on site to sell tickets at the door or in our office.

Cons

Would also like reporting options to be a little more user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Erickson

TIX is the answer we needed--Great support and patron experience

2016-10-13

Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase.

Pros

Help library is great. Customer support is excellent.

Cons

Sometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Tix


Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

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Betty Sphar

Reliable, easy to use. Inability to customize reports. Customer service GREAT!

2015-05-01

Wish we could design our own reports, as sometimes we'd like something a little different from standard reports.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Helen Kilkenny

Easy to make updates quickly

2015-10-11

The ticket discounting feature is easy to use and you can make updates quickly.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Candie Elson

Tix has been easy to use and the support has always been great.

2017-06-08

We are able to sell online, generate various reports, email patrons and keep lists/tallies/emails for future use.

Pros

I like the ease of use and the available reports. Also the timely response of my rep has been very helpful.

Cons

The user login button is at the very bottom of the site page. I shouldn't have to scroll to the bottom for the login button.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Trey Farmer

Tix is a powerful system that does an excellent job of managing ticket sales

2016-05-10

Friendly customer service and a powerful interface for issuing and managing tickets.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Thank you for your feedback, Trey. We're happy to hear our system makes it easier for you to manage your ticket sales. Tix promotes creating a customer login to help you gather more powerful information about your patrons while providing an easy purchasing process for return customers. We're confident that over time, this login process and the data it gathers will benefit your organization immensely. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

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Bill Hribar

Quick, simple, and very valuable to our business

2015-11-26

Incredible report features Excellent customer services Fair pricing Professional appearance

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Bill, thanks for that. We appreciate your business and look forward to continuing to work with you!

Silvia Mahoney | Tix, Inc.

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Janice Brougher

Annual June Dance Performances

2016-06-18

Thanks to Steve for helping me navigate the program, our ticket sales went great! Quick response and convenient since I work eastern time evening hours and they are pacific time.

Pros

Ease of ticket sales. Nice reports to confirm profit and ticket sales.

Cons

Thanks to customer service I manage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Tix


Janice, thank you for your feedback. We have plenty of clients who use us for annual or semi-annual events, and we strive to continue to serve our clients to the best of our ability year after year. We're happy to hear that Steve has made coming back to Tix every 6 months an easy process!

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

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AJ Moore

Simple, Great Customer Service that is always there to help and make things work properly

2018-06-06

Selling tickets 24-7

Pros

It is a simple program to use. Easy Setup events allows you to get other work done to make your event successful

Cons

Lack of social media connection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gail Covney

Easy to use and always improving.

2015-03-31

Good for managing ticket sale, reporting.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michael Deas

Tix Review

2015-03-23

Also wish there was a way customers could download dates to their calendar when purchasing tickets.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Michael, thank you for your review. We're glad Patti has been such a big help to your organization. Our system includes a section of video tutorials for some of our most popular programs, but we're always looking for videos to add to our collection. If there's a specific topic you'd like to see covered, just let us know! As we continue to improve our system we're looking for new features to add, so we'll be sure to take your calendar suggestion into consideration.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

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Tim Walsworth

Pretty good and fairly easy to use. Customer service is amazing!

2015-09-08

Whenever i get stuck, my contact Adam Hettinger ALWAYS helped me figure things out.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Christine Schmidt

Oconee Performing Arts Society

2015-03-19

We have a few program/report updates that we would like to see in the future that would make 'tracking ticket sales' more accurate for us but still very satisfied with Tix!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Christine, we're happy to hear that using Tix has been an easy and pleasant experience for you. We're working on some exciting changes to our system that will allow us to build on our existing reports and programs. We welcome any suggestions on how to improve our system, so never hesitate to contact your Account Manager directly about any new features you'd like to see!

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Read more
Rachel Pianalto

Mind Blown.

2016-04-01

The management platform is very user friendly and has everything you need to track sales, communicate with customers, and report on your events.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michael Wutzke

TIX brought our 70 year theater organization into the 21st century.

2016-04-10

Metrics & Reports help us measure the success of our performances.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Leslie Beaman

Rate service

2015-01-06

It provides thorough reports for our needs and meets our expectations!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Thanks for your feedback Leslie. We strive to provide top-notch service and support, so I'm glad to hear Sergio and I were able to meet your needs and expectations! Thank you for choosing Tix.

Silvia Mahoney | Tix, Inc.

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Jackie Arguelles

Review of Tix.com

2015-04-15

There are more reports than we could ever use and the ones I need are readily available.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kirby Combs

Finally a ticketing site that does it all!

2015-08-21

I am really happy with all the reporting capabilities.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rita Snyder

The UMW Philharmonic Orchestra uses Tix.com for selling concert tickets

2015-04-07

They have provided "after hours" phone numbers we could use if we needed help during the flurry of activity for the pre-concert ticket sales.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rita Albaugh

The Excellent Customer Service has made working with this system a breeze!

2016-05-04

They have enabled me to streamline processes that were consuming more time than humanly endurable with the automatic renewal system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Rita, thank you for taking the time to provide your feedback. Your challenges are our challenges and we do what we can to ensure that our system helps you do things as efficiently and productively as possible. We appreciate you and hold you in kind regard as well. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

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Dustin Pagliughi

Tix.com the service to use

2016-06-22

Interface is easy to use, customer service is quick to respond and handle problems.

Pros

Everything all in one place and easy to access.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Tix


We appreciate your feedback, Dustin. We're happy to hear you've had no issues working with our system and that Steve has been there to help with any questions you may have.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Read more
Jon Harden

Tix online ticketing solution should be your first and last stop in ticket sales.

2015-09-23

System administration is easy User interface is clean and intuitive Box Office and Online sales process is a piece of cake Customer support is top notch Reporting is extensive Fees are extremely reasonable Why only four stars?

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mary Hilldore

User-friendly software for both the buyer and backroom administrator.

2016-04-26

She walked me through every step of the way, and now I can navigate it with ease--transactions, refunds, exchanges, reports--and need to request her assistance only on occasion.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Thank you for your feedback, Mary. Tix is designed to be easy to learn and use for both ticket buyers and sellers, so we're glad you've had such an overwhelmingly positive experience! Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Read more