Most popular features of all Customer Management apps
25 reviewers had the following to say about Tix's features:
Pros
Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.
Cons
Beginners might find the wide variety of choices a little intimidating at first, but video tutorials are easy to access and understand, and learning the software goes pretty quickly.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Self explanatory Easy to use Quick set up of events Detailed reporting and customer database Top of the line customer service
Pros
Customizable for our events and being able to use program on site to sell tickets at the door or in our office.
Cons
Would also like reporting options to be a little more user friendly.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase.
Pros
Help library is great. Customer support is excellent.
Cons
Sometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience.
Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
Wish we could design our own reports, as sometimes we'd like something a little different from standard reports.
We are able to sell online, generate various reports, email patrons and keep lists/tallies/emails for future use.
Pros
I like the ease of use and the available reports. Also the timely response of my rep has been very helpful.
Cons
The user login button is at the very bottom of the site page. I shouldn't have to scroll to the bottom for the login button.
Rating breakdown
Time used: 1-2 years
Frequency of use: Monthly
Likelihood to recommend
Friendly customer service and a powerful interface for issuing and managing tickets.
Rating breakdown
Thank you for your feedback, Trey. We're happy to hear our system makes it easier for you to manage your ticket sales. Tix promotes creating a customer login to help you gather more powerful information about your patrons while providing an easy purchasing process for return customers. We're confident that over time, this login process and the data it gathers will benefit your organization immensely. Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
Incredible report features Excellent customer services Fair pricing Professional appearance
Thanks to Steve for helping me navigate the program, our ticket sales went great! Quick response and convenient since I work eastern time evening hours and they are pacific time.
Pros
Ease of ticket sales. Nice reports to confirm profit and ticket sales.
Cons
Thanks to customer service I manage.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Janice, thank you for your feedback. We have plenty of clients who use us for annual or semi-annual events, and we strive to continue to serve our clients to the best of our ability year after year. We're happy to hear that Steve has made coming back to Tix every 6 months an easy process!
Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
Selling tickets 24-7
Pros
It is a simple program to use. Easy Setup events allows you to get other work done to make your event successful
Cons
Lack of social media connection.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Also wish there was a way customers could download dates to their calendar when purchasing tickets.
Rating breakdown
Michael, thank you for your review. We're glad Patti has been such a big help to your organization. Our system includes a section of video tutorials for some of our most popular programs, but we're always looking for videos to add to our collection. If there's a specific topic you'd like to see covered, just let us know! As we continue to improve our system we're looking for new features to add, so we'll be sure to take your calendar suggestion into consideration.
Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
Whenever i get stuck, my contact Adam Hettinger ALWAYS helped me figure things out.
We have a few program/report updates that we would like to see in the future that would make 'tracking ticket sales' more accurate for us but still very satisfied with Tix!
Rating breakdown
Christine, we're happy to hear that using Tix has been an easy and pleasant experience for you. We're working on some exciting changes to our system that will allow us to build on our existing reports and programs. We welcome any suggestions on how to improve our system, so never hesitate to contact your Account Manager directly about any new features you'd like to see!
Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
The management platform is very user friendly and has everything you need to track sales, communicate with customers, and report on your events.
It provides thorough reports for our needs and meets our expectations!
Rating breakdown
Thanks for your feedback Leslie. We strive to provide top-notch service and support, so I'm glad to hear Sergio and I were able to meet your needs and expectations! Thank you for choosing Tix.
Silvia Mahoney | Tix, Inc.
They have provided "after hours" phone numbers we could use if we needed help during the flurry of activity for the pre-concert ticket sales.
They have enabled me to streamline processes that were consuming more time than humanly endurable with the automatic renewal system.
Rating breakdown
Rita, thank you for taking the time to provide your feedback. Your challenges are our challenges and we do what we can to ensure that our system helps you do things as efficiently and productively as possible. We appreciate you and hold you in kind regard as well. Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
Interface is easy to use, customer service is quick to respond and handle problems.
Pros
Everything all in one place and easy to access.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
We appreciate your feedback, Dustin. We're happy to hear you've had no issues working with our system and that Steve has been there to help with any questions you may have.
Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
System administration is easy User interface is clean and intuitive Box Office and Online sales process is a piece of cake Customer support is top notch Reporting is extensive Fees are extremely reasonable Why only four stars?
She walked me through every step of the way, and now I can navigate it with ease--transactions, refunds, exchanges, reports--and need to request her assistance only on occasion.
Rating breakdown
Thank you for your feedback, Mary. Tix is designed to be easy to learn and use for both ticket buyers and sellers, so we're glad you've had such an overwhelmingly positive experience! Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
