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Tix Logo
Tix
4.8
(165)

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A leading provider of online and box office ticketing

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(6)

Tix Features

Features Summary

Functionality

4.8

/5

165

Total features

46

8 categories

Tix features

Access Controls/Permissions
Alerts/Notifications
Attendee Management
Barcode/Ticket Scanning
CRM
Conferences/Conventions
Confirmation/Reminders
Customer Data Management

Common features of Event Management software

API
Activity Dashboard
Alerts/Notifications
Attendee Management
Badge Management
Barcode/Ticket Scanning
Budgeting/Forecasting
Calendar Management

Price starts from

0.25

/user

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.8

/5

165

Price starts from

0.25

/user

visit website

Total Features

46

Unique features

  • Season Tickets

  • Guest Accreditation

  • Real Time Monitoring

  • Customer History

Functionality

4.7

/5

5.5K

Price starts from

16

Per month

visit website

Total Features

118

Features in Common

14

Unique features

  • Client Profiles

  • iCalendar Support

  • Business Coaching

  • SMS Reminders

Functionality

4.5

/5

4.9K

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

57

Features in Common

32

Unique features

  • Weddings/Parties

  • Self Check-in/Check-out

  • Event Ticketing

  • API

Common Tix comparisons

Reviewers who mentioned features said:

RA
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Rita A.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The Excellent Customer Service has made working with this system a breeze!

Reviewed 8 years ago

I have worked with these people and this system for seven years working for three companies. While there are some glitches, overall the system is simple to use and the Customer Service is outstanding! They have enabled me to streamline processes that were consuming more time than humanly endurable with the automatic renewal system. They advise me of the system parameters and what it can do for me,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Rita, thank you for taking the time to provide your feedback. Your challenges are our challenges and we do what we can to ensure that our system helps you do things as efficiently and productively as possible. We appreciate you and hold you in kind regard as well. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

JN
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Jim N.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best choice for the price

Reviewed 6 years ago
Pros

Online seat selection ordering is very efficient. Ease of use: inexperienced box office volunteers can be up and running with 5 minutes of training

Cons

Customer data maintenance is a bit lean, sorting out any duplications can get tedious. However, other systems that do more cost a lot more

DF
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Donna F.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Love this program.

Reviewed 6 years ago
Pros

Customizable for our events and being able to use program on site to sell tickets at the door or in our office.

Cons

Would like more ticket printer choices. Would also like reporting options to be a little more user friendly.

JB
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Janice B.

1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Annual June Dance Performances

Reviewed 8 years ago

Thanks to Steve for helping me navigate the program, our ticket sales went great! Quick response and convenient since I work eastern time evening hours and they are pacific time.

Pros

Ease of ticket sales. Nice reports to confirm profit and ticket sales.

Cons

Since I only use the program once every 6 months, I forget how to navigate the program. Thanks to customer service I manage.

Vendor response

Janice, thank you for your feedback. We have plenty of clients who use us for annual or semi-annual events, and we strive to continue to serve our clients to the best of our ability year after year. We're happy to hear that Steve has made coming back to Tix every 6 months an easy process! Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

DP
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Dustin P.

11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tix.com the service to use

Reviewed 8 years ago

Interface is easy to use, customer service is quick to respond and handle problems. Steve Moore, our rep is always super helpful.

Pros

Everything all in one place and easy to access.

Cons

No cons were added to this review

Vendor response

We appreciate your feedback, Dustin. We're happy to hear you've had no issues working with our system and that Steve has been there to help with any questions you may have. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

KH
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Katie H.

Environmental Services, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Tix Review

Reviewed a year ago

I had a great experience using Tix, and I am very thankful for all the help I received from our [SENSITIVE CONTENT]. [SENSITIVE CONTENT] was very knowledgeable about Tix, and she was incredibly helpful during the process of setting up our account, creating our events, and generating reports. Her prompt responses to questions were greatly appreciated!

Pros

The Tix software is fairly simple and easy to use.

Cons

The software was easy to use, and I don't have any recommendations for improvement.

MD
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Michael D.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Tix Review

Reviewed 9 years ago

Overall Tix.com has done a great job for my company. Patti has been outstanding and always eager to help with any issue that may arise. I would like to see more youtube videos how to operate analytic for Tix. I don't use the analytics that often and could refer to a youtube video to refresh my memory. The report I use most often is pulling concert attendees and inserting their email address into MailChimp. Also wish there was a way customers could download dates to their calendar when purchasing tickets.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Michael, thank you for your review. We're glad Patti has been such a big help to your organization. Our system includes a section of video tutorials for some of our most popular programs, but we're always looking for videos to add to our collection. If there's a specific topic you'd like to see covered, just let us know! As we continue to improve our system we're looking for new features to add, so we'll be sure to take your calendar suggestion into consideration. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

RM
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Robert M.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A great product.

Reviewed 9 years ago

The only complaint I have had is from my customers is they find the task of recovering thier password to be too difficult. I understand the method that is being used and the reason for having it done in a more secured fashion. The only complaint I get from our box office people is the difficulty of making changes to a customer order. It seems that when you are trying to make a change to an order...

Pros

No pros were added to this review

Cons

No cons were added to this review

DJ
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Dr. Joan O.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We are extremely pleased with our Tix.com experience!

Reviewed 8 years ago

This is our second year using Tix.com for online ticketing and membership donations, and we are absolutely thrilled with it. I only wish we had done it sooner. It has cut down on the voicemail messages and return phone calls at our Box Office. Our patrons are delighted that they can easily access it and order tickets or renew their memberships at any time convenient for them without going through the Box Office. Whenever we have a question or need assistance, a quick phone call or email to Steve Moore at Tix.com is answered promptly. It is a pleasure dealing with Tix.com.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Joan, we appreciate your positive feedback! We're glad we're able to provide you with a donation, membership, and ticketing service that meets all of your needs and makes managing your box office that much easier. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

BG
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Bob G.

Entertainment, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Madison Lyric Stage Glad We Switched to Tix!

Reviewed a year ago

Working with our sales manager, Iris, is the best part of all. She demonstrates a comprehensive understanding of the Tix platform and how to achieve both standard setups and customizations. She is very responsive to our email requests, and if she doesn't know the answer herself, she is ready to find the answer timely. Perhaps best of all, she is courteous and good-humored in the face of stresses others may be feeling.

Pros

We have distinctly benefitted from adopting Tix. It has allowed us to have reserved seating with ease, in setup and customization, ease in the customer's online experience, and reports for front desk and back office staff. Its reliable automated processes and flexible customizations for ticketing confirmations and event reminders have relieved us of considerable manual work that we simply no longer...

Cons

The report writer is meant to be adaptable to a really wide variety of organizations, situations, and needs, but can be a bit persnickety to deal with. On the other hand, customer service assistance with report writing, in the form of our sales manager, is excellent.

MB
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MaryEllen B.

Sports, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tix.com has been a Game Changer for us...

Reviewed 2 years ago

Overall Experience: Wonderful. Marvelous. Game Changing. I am now able to do many things that I could not do before: -Number one is that I have someone I can call with ideas, questions, problems, issues. [SENSITIVE CONTENT]always answers the phone, and she always helps me. -I can alert the kitchen to know how many fans are coming to the game tonight, so they know how many hot dogs to prepare, or how many pizzas to order. -I can measure trends in attendance - which Visiting Teams attract better crowds. -I can easily report our ticket sales and expected revenue for cash flow purposes. -I can know which games have more kids coming, or more adults...we can tailor to the expected crowd. So many metrics are available to our organization that we just never had before.

Pros

Tix.com has been a Game Changer for Humboldt Crabs Baseball. We started contactless ticketing during the Covid pandemic, and Tix.com was the software that made the most sense for us. We reviewed other software choices, and the customer service, user-focus, and fast set up was just not there. We have CONTINUED with Tix.com for many reasons, but I would especially highlight the EXCEPTIONAL, WORLD CLASS customer service. We have a Tix Account Manager who always answers the phone when I call. She knows me. She knows how to fix my issues. Also important is the ease of getting up and running quickly on this platform, the ability to track our sales in real-time, and the ability to easily produce informative reports.

Cons

Sometimes the database is slow to navigate. Sometimes this happens when I am sorting through large amounts of records and I don't really know what I am looking for ( trying to help a customer of mine when they have messed up a purchase ). Once in a while I need to call with an urgent problem when it is "after hours". We are a baseball team and our games are often at night. We have been locked out...

LC
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Laura C.

Performing Arts, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use, fantastic support!

Reviewed 2 years ago

Tix has been a breath of fresh air for our ticket office after coming from AudienceView Professional. The software was easy to learn and get set up with and is surprisingly feature-rich, bringing us more options and more advanced options to work with. Couple this with truly great customer support from not only our Tix rep, but also the support and development teams, and you have a ticketing system that probably isn't beatable for the price!

Pros

Excellent tools for setting up events quickly and easily, including great discount and email management programs that make applying the same setting to multiple events a breeze! User interface for administrators and users (ticket-buyers) is straightforward and clean. Customer support is fantastic!

Cons

Reporting is different from what we are used to. There are a lot of different reports, and figuring out what we needed for our accounting has taken some time. That being said, we are very particular with our accounting, so this may not be a problem for other institutions.

BB
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Beatriz B.

Gambling & Casinos, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tix Cares! *Best ticketing Company...Bar none.

Reviewed 5 years ago

I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is....

Pros

Customer service is the BEST! No words can describe the amazing service Tix provides. User friendly, reports can be customized, access to everything we need to create events. Creating a new venue couldn't be any easier! Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.

Cons

Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!

SD
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Stacey D.

Fine Art, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tix makes ticketing easy

Reviewed 2 years ago
Pros

Mobile Opera began using Tix a year ago and from the beginning it was really helpful. The setup is intuitive and the processes are logical. The ease with which customers can navigate the ticketing process and the development tools for renewals and patron contact have improved our process greatly. The growth in early ticket sales in just our second year is impressive. Also, Tix' customer service is excellent with courteous representatives who are responsive and really know the answers. Tix is well worth the reasonable price.

Cons

WE are pleased with Tix and do not wish to publicly review features that we are still learning of. You require an answer here but we prefer to address any questions or concerns to Tix directly.

AS
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Alfred S.

Music, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tix.com is the BEST in the businesses

Reviewed a year ago

They have been wonderful and supportive. When I email my rep she has a response with support very quickly. I am amazed at how supportive they are and answer questions so quickly and make things easy. This is probably the most important part of such a service. Having support makes it even better.

Pros

It's easy and simple to use and have detailed features. We are able to set up the box office anywhere as we have a few venues and places we sell tickets. And we can also do phone sales from our home office.

Cons

The printing of the tickets. We don't use a ticket printer at the moment due to budget, so we use a regular printer. It would be nice to have more than one ticket printed per page, but this is a minor issue that we have worked around. It does not effect our work.

CU
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Carleton U.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Couldn't be more pleased with Tix, Inc.'s web based Box Office software!

Reviewed 8 years ago

After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account. Furthermore,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

We appreciate your feedback, Carleton. Migrating from a manual ticket sales method to an online ticketing solution can be a time consuming process, and we're glad we were able to help you streamline your entire ticket sales process to ease your workload. We strive to provide the best overall experience for both you and your customers, and appreciate that you're completely satisfied with our system. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

JE
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Jennifer E.

Religious Institutions, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TIX is the answer we needed--Great support and patron experience

Reviewed 7 years ago

We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that...

Pros

Patron experience is excellent. Help library is great. Customer support is excellent.

Cons

Sometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.

Vendor response

Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

MT
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Monica T.

Events Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tix is a great partner for our venue

Reviewed 2 years ago

The personalized service we receive makes Tix a valuable partner in operating a successful venue. As a local government-owned facility, cost controls are not only important; they are subject to governmental review. Tix offers all desired features at a demonstrably competitive price.

Pros

Tix is easy to use for staff and customers. I have shopped the competition and appreciate the pricing and service that Tix provides. We benefit from Tix keeping our venue in focus throughout the customer interaction with landing pages etc. reflecting our name in the forefront.

Cons

Not all of the features of some legacy reports have been integrated into the newer reports that can be created. Some minor features (like changeable tax rates and ticket text for printing) are not as easy for us to adjust, fortunately [SENSITIVE CONTENT] is always happy to make changes for us.

TW
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Thomas W.

Entertainment, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic Service

Reviewed 2 years ago

We are a performing arts venue of around 600 seats. I spent a lot of time asking colleagues thoughts on what ticket selling service to choose. I received quite a few options, but after doing my homework, we went with tix. Some of those colleagues had to regroup when their service changed prices or closed down entirely. I've been happy with tix since day one. Questions get answered promptly. We use volunteers (retirees) to staff our box office and, to be honest, they can struggle with all things computerized. It's been so helpful that tix emphasizes their approach of prompt problem solving, no judgement, make it easy to get the job accomplished.

Pros

We've used tix for several years now, after doing much research on other ticket selling services. I find that it's easy to navigate, there is outstanding support and I've never had a question that wasn't fully answered promptly. The reports are complete and help us market and manage with ease. tix provides us with a comprehensive service for our venue.

Cons

I really don't have anything that I could list here.

JG
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Joan G.

Entertainment, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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tix review

Reviewed a year ago

been working with for many years.

Pros

multiple function options that help sort and set up

Cons

integration with credit card machine. easier understand of email management

KS
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Krista S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great experience with Tix

Reviewed 8 years ago

Greatly appreciate the wonderful customer service with Iris, she always worked hard to meet our needs with our events and went above and beyond in the way that she helped and always gave assistance quickly. She was always easy to get a hold of and offered detailed help both to assist and enable to do it oneself. This was a much better experience when we were switched to be under her care and management. I...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Krista, we are very happy to hear that your experience with our system and our team has been so positive. We are working on some changes to our system that will make it more intuitive and even more user-friendly. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

JH
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Jon H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Tix online ticketing solution should be your first and last stop in ticket sales.

Reviewed 8 years ago

System administration is easy User interface is clean and intuitive Box Office and Online sales process is a piece of cake Customer support is top notch Reporting is extensive Fees are extremely reasonable Why only four stars? I never give 5 stars. Every product and service can always improve. Tix has a few features that could be improved upon. That being said they do update the product,...

Pros

No pros were added to this review

Cons

No cons were added to this review

SI
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Sherry I.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Tix gives us real-time event information, and an easy online ticketing solution for our patrons.

Reviewed 8 years ago

We chose to partner with tix.com two years ago, and we are so glad we did. Our office had been keeping track of ticket sales and patrons on an Excel spreadsheet. Unfortunately, it was too easy to make an error, which resulted in multiple patrons having the same seat. Being a community college foundation, Tix offered the affordable solution we were looking for, and also offered the option to have reserved seats. Tix makes selling tickets through the box office so easy, and patrons can receive a purchase confirmation and their tickets via email. Tix goes above and beyond to provide excellent customer service! In the future, I hope Tix will consider providing a quick reference guide for their end users. Overall, our experience with Tix has exceptional.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Sherry, we are so glad to know that using our system has allowed you to run your box office more efficiently. We value you as a client and appreciate your business. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

TS
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Terri S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer Service ROCKS!

Reviewed 8 years ago

My husband and I have been producing an event for over 15 years and have always conducted business via telephone, mail, spreadsheets, etc and never anything online. We finally decided it was time and hopefully alleviate some of the headaches with such an antiquated process. We were a nervous wreck when our tickets officially went on sale. We had tons of last minute questions/concerns. Our rep answered everything immediately (calmly) and took us through any steps needed. I think we probably called her at least 5 times the night before the tickets went on sale. She even stepped in to do the work on our event management page when she could hear the concern and frustration in my voice. Our Rep went above and beyond.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Terri, we're glad you chose us to support your first online sale! We strive to provide the best service and support possible, so its nice to know you feel taken care of. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

CE
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Cheryl E.

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer service is stellar. We couldn't be happier

Reviewed 6 years ago
Pros

Easy to use, navigate, personalize and access. Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.

Cons

There's very little negative I can say about Tix. Beginners might find the wide variety of choices a little intimidating at first, but video tutorials are easy to access and understand, and learning the software goes pretty quickly.