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A leading provider of online and box office ticketing
Tix Features
Features Summary
Functionality
4.8
/5
164
Total features
45
7 categories
Tix features
Common features of Museum software
Screenshots
Contenders comparison
Functionality
4.8
/5
164
Price starts from
0.25
/user
Total Features
45
Unique features
Season Tickets
Guest Accreditation
Real Time Monitoring
Customer History
Functionality
4.7
/5
5.4K
Price starts from
15
Per month
Total Features
115
Features in Common
13
Unique features
Communication Management
K-12
Calendar Management
Social Media Integration
Functionality
4.5
/5
4.6K
Price starts from
No pricing info
Common Tix comparisons
Reviewers who mentioned features said:
Beatriz B.
Gambling & Casinos, 1,001-5,000 employees
Used daily for 2+ years
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I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is....
Customer service is the BEST! No words can describe the amazing service Tix provides. User friendly, reports can be customized, access to everything we need to create events. Creating a new venue couldn't be any easier! Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.
Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!
Rita A.
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I have worked with these people and this system for seven years working for three companies. While there are some glitches, overall the system is simple to use and the Customer Service is outstanding! They have enabled me to streamline processes that were consuming more time than humanly endurable with the automatic renewal system. They advise me of the system parameters and what it can do for me,...
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Rita, thank you for taking the time to provide your feedback. Your challenges are our challenges and we do what we can to ensure that our system helps you do things as efficiently and productively as possible. We appreciate you and hold you in kind regard as well. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Katie H.
Environmental Services, 11-50 employees
Used weekly for 1-2 years
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I had a great experience using Tix, and I am very thankful for all the help I received from our [SENSITIVE CONTENT]. [SENSITIVE CONTENT] was very knowledgeable about Tix, and she was incredibly helpful during the process of setting up our account, creating our events, and generating reports. Her prompt responses to questions were greatly appreciated!
The Tix software is fairly simple and easy to use.
The software was easy to use, and I don't have any recommendations for improvement.
Donna F.
Used daily for 2+ years
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Customizable for our events and being able to use program on site to sell tickets at the door or in our office.
Would like more ticket printer choices. Would also like reporting options to be a little more user friendly.
Dustin P.
11-50 employees
Used daily for 1-2 years
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Interface is easy to use, customer service is quick to respond and handle problems. Steve Moore, our rep is always super helpful.
Everything all in one place and easy to access.
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We appreciate your feedback, Dustin. We're happy to hear you've had no issues working with our system and that Steve has been there to help with any questions you may have. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Jon H.
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System administration is easy User interface is clean and intuitive Box Office and Online sales process is a piece of cake Customer support is top notch Reporting is extensive Fees are extremely reasonable Why only four stars? I never give 5 stars. Every product and service can always improve. Tix has a few features that could be improved upon. That being said they do update the product,...
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Sherry I.
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We chose to partner with tix.com two years ago, and we are so glad we did. Our office had been keeping track of ticket sales and patrons on an Excel spreadsheet. Unfortunately, it was too easy to make an error, which resulted in multiple patrons having the same seat. Being a community college foundation, Tix offered the affordable solution we were looking for, and also offered the option to have reserved seats. Tix makes selling tickets through the box office so easy, and patrons can receive a purchase confirmation and their tickets via email. Tix goes above and beyond to provide excellent customer service! In the future, I hope Tix will consider providing a quick reference guide for their end users. Overall, our experience with Tix has exceptional.
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Sherry, we are so glad to know that using our system has allowed you to run your box office more efficiently. We value you as a client and appreciate your business. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Terri S.
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My husband and I have been producing an event for over 15 years and have always conducted business via telephone, mail, spreadsheets, etc and never anything online. We finally decided it was time and hopefully alleviate some of the headaches with such an antiquated process. We were a nervous wreck when our tickets officially went on sale. We had tons of last minute questions/concerns. Our rep answered everything immediately (calmly) and took us through any steps needed. I think we probably called her at least 5 times the night before the tickets went on sale. She even stepped in to do the work on our event management page when she could hear the concern and frustration in my voice. Our Rep went above and beyond.
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Terri, we're glad you chose us to support your first online sale! We strive to provide the best service and support possible, so its nice to know you feel taken care of. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Cheryl E.
Used daily for less than 6 months
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Easy to use, navigate, personalize and access. Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.
There's very little negative I can say about Tix. Beginners might find the wide variety of choices a little intimidating at first, but video tutorials are easy to access and understand, and learning the software goes pretty quickly.
Trey F.
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Pros: many options, excellent customer service representatives, robust reporting system, competitive pricing, very reliable Cons: requires login for customers Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.
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Thank you for your feedback, Trey. We're happy to hear our system makes it easier for you to manage your ticket sales. Tix promotes creating a customer login to help you gather more powerful information about your patrons while providing an easy purchasing process for return customers. We're confident that over time, this login process and the data it gathers will benefit your organization immensely. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Kevin L.
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Just completed our third year with this group and it is un-questionable the best thing we could have done to assist with our ticket day horrow show! We are just a very small dance studio with a pretty good following, so much that people were spending a week in our parking lot waiting for a tickets to go on sale which created a lot of stress and complaints. It was literally a day from hell that we hated! Now, we simply sit back and watch. Our usuallly four (4) hour process is over in 40 minutes and we never leave the home! Plus, we have seen a surge in ticket sales. So simple for everyone. I really can not stress enough how easy this process is!!
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Jeff F.
Health, Wellness and Fitness, 51-200 employees
Used weekly for 6-12 months
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We were able to solve a number of business issues with the software, such as the requirement to sell tickets online, manage attendees, and collect useful data for marketing efforts.We've noticed a number of advantages since we started using Tix, which have made the process of planning events much easier. First and foremost, the customizable ticketing solutions have made it possible for us to tailor...
I can personally prove to the advantages of using Tix for event ticketing and marketing. The time we put together a charity gala for our organization is one instance that stands out to me.We were able to customize our ticketing solutions with Tix to match our organization's branding and messaging, resulting in a cohesive and professional experience for our attendees. We were able to track attendance...
The platform does have some drawbacks that should be pointed out. One specific instance that comes to mind is when we organized a global conference and had to sell tickets to people who came from all over the world.Although Tix was a user-friendly and convenient platform, we encountered some limitations regarding international support and payment options. Particularly, Tix only accepts PayPal and credit...
Bob G.
Entertainment, 1-10 employees
Used daily for 6-12 months
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Working with our sales manager, Iris, is the best part of all. She demonstrates a comprehensive understanding of the Tix platform and how to achieve both standard setups and customizations. She is very responsive to our email requests, and if she doesn't know the answer herself, she is ready to find the answer timely. Perhaps best of all, she is courteous and good-humored in the face of stresses others may be feeling.
We have distinctly benefitted from adopting Tix. It has allowed us to have reserved seating with ease, in setup and customization, ease in the customer's online experience, and reports for front desk and back office staff. Its reliable automated processes and flexible customizations for ticketing confirmations and event reminders have relieved us of considerable manual work that we simply no longer...
The report writer is meant to be adaptable to a really wide variety of organizations, situations, and needs, but can be a bit persnickety to deal with. On the other hand, customer service assistance with report writing, in the form of our sales manager, is excellent.
MaryEllen B.
Sports, 51-200 employees
Used daily for 1-2 years
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Overall Experience: Wonderful. Marvelous. Game Changing. I am now able to do many things that I could not do before: -Number one is that I have someone I can call with ideas, questions, problems, issues. [SENSITIVE CONTENT]always answers the phone, and she always helps me. -I can alert the kitchen to know how many fans are coming to the game tonight, so they know how many hot dogs to prepare, or how many pizzas to order. -I can measure trends in attendance - which Visiting Teams attract better crowds. -I can easily report our ticket sales and expected revenue for cash flow purposes. -I can know which games have more kids coming, or more adults...we can tailor to the expected crowd. So many metrics are available to our organization that we just never had before.
Tix.com has been a Game Changer for Humboldt Crabs Baseball. We started contactless ticketing during the Covid pandemic, and Tix.com was the software that made the most sense for us. We reviewed other software choices, and the customer service, user-focus, and fast set up was just not there. We have CONTINUED with Tix.com for many reasons, but I would especially highlight the EXCEPTIONAL, WORLD CLASS customer service. We have a Tix Account Manager who always answers the phone when I call. She knows me. She knows how to fix my issues. Also important is the ease of getting up and running quickly on this platform, the ability to track our sales in real-time, and the ability to easily produce informative reports.
Sometimes the database is slow to navigate. Sometimes this happens when I am sorting through large amounts of records and I don't really know what I am looking for ( trying to help a customer of mine when they have messed up a purchase ). Once in a while I need to call with an urgent problem when it is "after hours". We are a baseball team and our games are often at night. We have been locked out...
Laura C.
Performing Arts, 11-50 employees
Used daily for 6-12 months
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Tix has been a breath of fresh air for our ticket office after coming from AudienceView Professional. The software was easy to learn and get set up with and is surprisingly feature-rich, bringing us more options and more advanced options to work with. Couple this with truly great customer support from not only our Tix rep, but also the support and development teams, and you have a ticketing system that probably isn't beatable for the price!
Excellent tools for setting up events quickly and easily, including great discount and email management programs that make applying the same setting to multiple events a breeze! User interface for administrators and users (ticket-buyers) is straightforward and clean. Customer support is fantastic!
Reporting is different from what we are used to. There are a lot of different reports, and figuring out what we needed for our accounting has taken some time. That being said, we are very particular with our accounting, so this may not be a problem for other institutions.
Stacey D.
Fine Art, 1-10 employees
Used daily for 1-2 years
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Mobile Opera began using Tix a year ago and from the beginning it was really helpful. The setup is intuitive and the processes are logical. The ease with which customers can navigate the ticketing process and the development tools for renewals and patron contact have improved our process greatly. The growth in early ticket sales in just our second year is impressive. Also, Tix' customer service is excellent with courteous representatives who are responsive and really know the answers. Tix is well worth the reasonable price.
WE are pleased with Tix and do not wish to publicly review features that we are still learning of. You require an answer here but we prefer to address any questions or concerns to Tix directly.
Alfred S.
Music, 11-50 employees
Used weekly for 6-12 months
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They have been wonderful and supportive. When I email my rep she has a response with support very quickly. I am amazed at how supportive they are and answer questions so quickly and make things easy. This is probably the most important part of such a service. Having support makes it even better.
It's easy and simple to use and have detailed features. We are able to set up the box office anywhere as we have a few venues and places we sell tickets. And we can also do phone sales from our home office.
The printing of the tickets. We don't use a ticket printer at the moment due to budget, so we use a regular printer. It would be nice to have more than one ticket printed per page, but this is a minor issue that we have worked around. It does not effect our work.
Carleton U.
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After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account. Furthermore,...
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We appreciate your feedback, Carleton. Migrating from a manual ticket sales method to an online ticketing solution can be a time consuming process, and we're glad we were able to help you streamline your entire ticket sales process to ease your workload. We strive to provide the best overall experience for both you and your customers, and appreciate that you're completely satisfied with our system. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Jennifer E.
Religious Institutions, 51-200 employees
Used daily for less than 6 months
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We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that...
Patron experience is excellent. Help library is great. Customer support is excellent.
Sometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.
Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Monica T.
Events Services, 201-500 employees
Used daily for 2+ years
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The personalized service we receive makes Tix a valuable partner in operating a successful venue. As a local government-owned facility, cost controls are not only important; they are subject to governmental review. Tix offers all desired features at a demonstrably competitive price.
Tix is easy to use for staff and customers. I have shopped the competition and appreciate the pricing and service that Tix provides. We benefit from Tix keeping our venue in focus throughout the customer interaction with landing pages etc. reflecting our name in the forefront.
Not all of the features of some legacy reports have been integrated into the newer reports that can be created. Some minor features (like changeable tax rates and ticket text for printing) are not as easy for us to adjust, fortunately [SENSITIVE CONTENT] is always happy to make changes for us.
Thomas W.
Entertainment, self-employed
Used monthly for 2+ years
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We are a performing arts venue of around 600 seats. I spent a lot of time asking colleagues thoughts on what ticket selling service to choose. I received quite a few options, but after doing my homework, we went with tix. Some of those colleagues had to regroup when their service changed prices or closed down entirely. I've been happy with tix since day one. Questions get answered promptly. We use volunteers (retirees) to staff our box office and, to be honest, they can struggle with all things computerized. It's been so helpful that tix emphasizes their approach of prompt problem solving, no judgement, make it easy to get the job accomplished.
We've used tix for several years now, after doing much research on other ticket selling services. I find that it's easy to navigate, there is outstanding support and I've never had a question that wasn't fully answered promptly. The reports are complete and help us market and manage with ease. tix provides us with a comprehensive service for our venue.
I really don't have anything that I could list here.
Jim N.
Used daily for 2+ years
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Online seat selection ordering is very efficient. Ease of use: inexperienced box office volunteers can be up and running with 5 minutes of training
Customer data maintenance is a bit lean, sorting out any duplications can get tedious. However, other systems that do more cost a lot more
Joan G.
Entertainment, 501-1,000 employees
Used daily for 2+ years
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been working with for many years.
multiple function options that help sort and set up
integration with credit card machine. easier understand of email management
Janice B.
1-10 employees
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Thanks to Steve for helping me navigate the program, our ticket sales went great! Quick response and convenient since I work eastern time evening hours and they are pacific time.
Ease of ticket sales. Nice reports to confirm profit and ticket sales.
Since I only use the program once every 6 months, I forget how to navigate the program. Thanks to customer service I manage.
Janice, thank you for your feedback. We have plenty of clients who use us for annual or semi-annual events, and we strive to continue to serve our clients to the best of our ability year after year. We're happy to hear that Steve has made coming back to Tix every 6 months an easy process! Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Krista S.
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Greatly appreciate the wonderful customer service with Iris, she always worked hard to meet our needs with our events and went above and beyond in the way that she helped and always gave assistance quickly. She was always easy to get a hold of and offered detailed help both to assist and enable to do it oneself. This was a much better experience when we were switched to be under her care and management. I...
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Krista, we are very happy to hear that your experience with our system and our team has been so positive. We are working on some changes to our system that will make it more intuitive and even more user-friendly. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
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