Tix Features

Tix

A leading provider of online and box office ticketing

4.83/5 (138 reviews)

Tix Feature Summary

  • Real time bar-code scanning
  • Customer history tracking
  • Financial & marketing Analysis
  • Email marketing platform
  • Authorize.net, Cybersource, PayPal
  • Export data in excel/pdf/csv format
  • Post Facebook Events

Competitor Feature Comparison

API
Access Control
Barcode Scanning
CRM Integration
Charting
Conversion Tracking
Credit Card Processing
Customer History
Customizable Reporting
Data Import/Export
Drag & Drop Interface
Email Notifications
Mobile Integration
Multi-Channel Marketing
Promotions Management
Real Time Monitoring
Social Advertising
Social Media Integration
Support Ticket Management
Survey Management
Third Party Integration
Visit WebsiteCompare App
API
Access Control
Barcode Scanning
CRM Integration
Charting
Conversion Tracking
Credit Card Processing
Customer History
Customizable Reporting
Data Import/Export
Drag & Drop Interface
Email Notifications
Mobile Integration
Multi-Channel Marketing
Promotions Management
Real Time Monitoring
Social Advertising
Social Media Integration
Support Ticket Management
Survey Management
Third Party Integration
Visit WebsiteCompare App
API
Access Control
Barcode Scanning
CRM Integration
Charting
Conversion Tracking
Credit Card Processing
Customer History
Customizable Reporting
Data Import/Export
Drag & Drop Interface
Email Notifications
Mobile Integration
Multi-Channel Marketing
Promotions Management
Real Time Monitoring
Social Advertising
Social Media Integration
Support Ticket Management
Survey Management
Third Party Integration
Visit WebsiteCompare App

Tix Feature Reviews

25 reviewers had the following to say about Tix's features:

Cheryl Eschenfelder

Customer service is stellar. We couldn't be happier

2018-04-05

Pros

Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.

Cons

Beginners might find the wide variety of choices a little intimidating at first, but video tutorials are easy to access and understand, and learning the software goes pretty quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Donna Fisk

Love this program.

2018-06-07

Pros

Customizable for our events and being able to use program on site to sell tickets at the door or in our office.

Cons

Would also like reporting options to be a little more user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Erickson

TIX is the answer we needed--Great support and patron experience

2016-10-13

Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase.

Pros

Help library is great. Customer support is excellent.

Cons

Sometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Tix


Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Read more
Casey Gibbs

Top of the line service from a long time user

2016-01-19

Self explanatory Easy to use Quick set up of events Detailed reporting and customer database Top of the line customer service

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Casey, we are glad to have worked with you over these past years. Thank you for choosing Tix!

Silvia Mahoney | Tix

Read more
Janice Brougher

Annual June Dance Performances

2016-06-18

Quick response and convenient since I work eastern time evening hours and they are pacific time.

Pros

Ease of ticket sales. Nice reports to confirm profit and ticket sales.

Cons

Thanks to customer service I manage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Tix


Janice, thank you for your feedback. We have plenty of clients who use us for annual or semi-annual events, and we strive to continue to serve our clients to the best of our ability year after year. We're happy to hear that Steve has made coming back to Tix every 6 months an easy process!

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Read more
Betty Sphar

Reliable, easy to use. Inability to customize reports. Customer service GREAT!

2015-05-01

Wish we could design our own reports, as sometimes we'd like something a little different from standard reports.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bill Hribar

Quick, simple, and very valuable to our business

2015-11-26

Incredible report features Excellent customer services Fair pricing Professional appearance

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Bill, thanks for that. We appreciate your business and look forward to continuing to work with you!

Silvia Mahoney | Tix, Inc.

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Candie Elson

Tix has been easy to use and the support has always been great.

2017-06-08

We are able to sell online, generate various reports, email patrons and keep lists/tallies/emails for future use.

Pros

I like the ease of use and the available reports. Also the timely response of my rep has been very helpful.

Cons

The user login button is at the very bottom of the site page. I shouldn't have to scroll to the bottom for the login button.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Helen Kilkenny

Easy to make updates quickly

2015-10-11

We have requested custom programming for some discounts and it has been a great partnership working on these projects.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Trey Farmer

Tix is a powerful system that does an excellent job of managing ticket sales

2016-05-10

Friendly customer service and a powerful interface for issuing and managing tickets.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Thank you for your feedback, Trey. We're happy to hear our system makes it easier for you to manage your ticket sales. Tix promotes creating a customer login to help you gather more powerful information about your patrons while providing an easy purchasing process for return customers. We're confident that over time, this login process and the data it gathers will benefit your organization immensely. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Read more
Tim Walsworth

Pretty good and fairly easy to use. Customer service is amazing!

2015-09-08

I used this survey to get the list of my ticket buyers, but found it didn't contain every piece of information on them.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Gail Covney

Easy to use and always improving.

2015-03-31

Good for managing ticket sale, reporting.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rachel Pianalto

Mind Blown.

2016-04-01

The management platform is very user friendly and has everything you need to track sales, communicate with customers, and report on your events.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Beatriz Ballesteros

Tix Cares! *Best ticketing Company...Bar none.

2019-02-20

Tix cares about the success on both parties and they care about customers providing low fees.

Pros

User friendly, reports can be customized, access to everything we need to create events.

Cons

Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Christine Schmidt

Oconee Performing Arts Society

2015-03-19

We have a few program/report updates that we would like to see in the future that would make 'tracking ticket sales' more accurate for us but still very satisfied with Tix!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Christine, we're happy to hear that using Tix has been an easy and pleasant experience for you. We're working on some exciting changes to our system that will allow us to build on our existing reports and programs. We welcome any suggestions on how to improve our system, so never hesitate to contact your Account Manager directly about any new features you'd like to see!

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Read more
Michael Wutzke

TIX brought our 70 year theater organization into the 21st century.

2016-04-10

Metrics & Reports help us measure the success of our performances.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michael Deas

Tix Review

2015-03-23

Also wish there was a way customers could download dates to their calendar when purchasing tickets.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Michael, thank you for your review. We're glad Patti has been such a big help to your organization. Our system includes a section of video tutorials for some of our most popular programs, but we're always looking for videos to add to our collection. If there's a specific topic you'd like to see covered, just let us know! As we continue to improve our system we're looking for new features to add, so we'll be sure to take your calendar suggestion into consideration.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Read more
Jim Nuttall

Best choice for the price

2017-12-05

Pros

Online seat selection ordering is very efficient. Ease of use: inexperienced box office volunteers can be up and running with 5 minutes of training

Cons

Customer data maintenance is a bit lean, sorting out any duplications can get tedious.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Leslie Beaman

Rate service

2015-01-06

It provides thorough reports for our needs and meets our expectations!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Thanks for your feedback Leslie. We strive to provide top-notch service and support, so I'm glad to hear Sergio and I were able to meet your needs and expectations! Thank you for choosing Tix.

Silvia Mahoney | Tix, Inc.

Read more
Greg Anderson

Easy to start someone selling. Easy to make changes.

2015-12-12

Daily management has been easy.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Greg, we are so glad to have been able to work with your organization for so long. Keep the feedback coming - many of the enhancements we make come from great ideas like the ones we get from organizations like yours. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Read more
Jackie Arguelles

Review of Tix.com

2015-04-15

There are more reports than we could ever use and the ones I need are readily available.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
AJ Moore

Simple, Great Customer Service that is always there to help and make things work properly

2018-06-06

Selling tickets 24-7

Pros

It is a simple program to use. Easy Setup events allows you to get other work done to make your event successful

Cons

Lack of social media connection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kirby Combs

Finally a ticketing site that does it all!

2015-08-21

I am really happy with all the reporting capabilities.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jon Harden

Tix online ticketing solution should be your first and last stop in ticket sales.

2015-09-23

System administration is easy User interface is clean and intuitive Box Office and Online sales process is a piece of cake Customer support is top notch Reporting is extensive Fees are extremely reasonable Why only four stars?

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mary Hilldore

User-friendly software for both the buyer and backroom administrator.

2016-04-26

She walked me through every step of the way, and now I can navigate it with ease--transactions, refunds, exchanges, reports--and need to request her assistance only on occasion.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Tix


Thank you for your feedback, Mary. Tix is designed to be easy to learn and use for both ticket buyers and sellers, so we're glad you've had such an overwhelmingly positive experience! Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Read more