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Zoho Survey
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based tool for creating and manging surveys
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Zoho Survey - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
Zoho Survey overview
What is Zoho Survey?
Zoho Survey is a comprehensive online survey creation software that enables organizations to design, distribute, and analyze customizable survey forms for market research, feedback collection, customer satisfaction measurement, and data-driven decision making. The platform caters to businesses of all sizes, educational institutions, healthcare organizations, non-profit entities, and government agencies seeking to gather actionable insights from their target audiences through structured questionnaires and feedback mechanisms. The platform features over thirty question types that can be combined with ready-to-use templates for function-specific surveys, allowing for rapid deployment of research instruments. Advanced survey logic functionality enables the creation of dynamic, personalized survey paths that adapt based on respondent answers, ensuring relevant question sequences and more meaningful data collection. Users can customize their surveys with adjustable themes that align with their brand aesthetics, incorporate logos and other brand elements, and even host surveys on their own domains through white-labeling options. The multilingual support facilitates survey translation into multiple languages, enabling organizations to connect with diverse global audiences and collect insights across cultural and linguistic boundaries. Zoho Survey provides multiple distribution channels for reaching target audiences, including email, SMS, QR codes, social media platforms, website embeds, and shareable links. The platform supports offline survey collection for field research in areas with limited connectivity, ensuring data capture regardless of network availability. Response management features include custom collectors that create unique links for tracking responses from different sources, geo-location targeting for regionally specific insights, anonymous survey options for candid feedback, and quota settings to ensure balanced data collection. Analytics capabilities allow users to create personalized dashboards, generate word clouds from open-ended responses, conduct sentiment analysis to understand emotional context, and perform cross-tabulation to analyze relationships between different survey responses. The software integrates seamlessly with both Zoho ecosystem applications and third-party platforms. Native integrations with Zoho CRM, Zoho Analytics, and other Zoho products enable organizations to incorporate survey data directly into their existing workflows and business processes. The platform also connects with external tools like Shopify, Slack, and various marketing automation platforms through its API capabilities, allowing for automated workflows and data synchronization. These integration options facilitate post-survey engagement through automated follow-ups based on response triggers and streamline data analysis by connecting survey results with other business intelligence tools. Security and compliance features include data protection standards, accessibility compliance, and transparent result-sharing capabilities that maintain data integrity while supporting collaborative analysis.
Who uses Zoho Survey?
Reviews for Zoho Survey come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Education Management (6%), and Marketing and Advertising (6%). The most frequent use case for Zoho Survey cited by reviewers is conducting surveys (94% of reviewers).
What do users say about Zoho Survey pricing?
Reviewers appreciate Zoho Survey's affordability and variety of pricing plans, and they find the free version practical for many needs. Some users report that advanced features are costly, and they feel customization is limited without upgrading.
What are the most popular integrations for Zoho Survey?
The Zoho Survey integration most frequently cited by reviewers is Zoho CRM, a CRM product rated 4.6 out of 5 for its integration with Zoho Survey.
Starting price
per month
Pros & Cons
Customization
Surveying
Simplicity
Affordability
Appearance
Reliability
Zoho Survey’s user interface
Zoho Survey pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.5
Ease of use
4.7
Customer support
4.5
Reviews sentiment
What do users say about Zoho Survey?
Reviewers appreciate Zoho Survey for its intuitive interface, wide range of customizable templates, and seamless integration with other Zoho apps like CRM and Campaigns. They find it easy to create, distribute, and analyze surveys, with flexible question logic and real-time data collection that supports informed decision-making for businesses of all sizes. They value its affordability and accessibility, though some mention limitations in the free version and higher costs for advanced features.
Users report that Zoho Survey offers reliable customer support and helpful resources, but note occasional challenges with complex integrations, advanced analytics, and aesthetic customization. They feel the platform is user-friendly, suitable for both beginners and experienced users, and effective for gathering valuable feedback from diverse audiences.
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Who uses Zoho Survey?
Based on 450 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Zoho Survey's key features
Most critical features, based on insights from Zoho Survey users:
All Zoho Survey features
Features rating:
Zoho Survey awards
Zoho Survey alternatives
Zoho Survey
Starting from
35
Per month
Alchemer
Starting from
55
Per month
SurveyJS
Starting from
0
Cint
Starting from
No pricing info
Zoho Survey pricing
Pricing plans
Pricing details:
User opinions about Zoho Survey price and value
Value for money rating:
Of 57 reviews that provide robust commentary on Zoho Survey's price and value, 70% mention it in a positive light.
Reviewers appreciate Zoho Survey's affordability and variety of pricing plans, including a free version that is sufficient for simple surveys. They find the tool budget-friendly and accessible for businesses of all sizes, offering good value for money with a balance of features and ease of use. Users indicate that the free version includes many functionalities, making it a practical choice for those who need more than basic survey capabilities without a significant investment. Some users report that Zoho Survey's free plan allows a good number of questions per survey and supports third-party integrations.
However, some reviewers feel that the pricing for advanced features and paid plans is relatively high compared to other similar products. They mention that customization options and certain functionalities, like exporting results, are limited in the free version, necessitating an upgrade to access these features. Some users think the cost is steep for their needs, especially for students and small organizations. They also note that the paid version does not significantly improve the interface, which can be a drawback considering the price.
, and
To see what individual users think of Zoho Survey's cost and value, check out the review excerpts below.
Raksha S.
Business Operations Analyst
Zoho Survey integrations (31)
Integrations rated by users
We looked at 450 user reviews to identify which products are mentioned as Zoho Survey integrations and how users feel about them.
Integration rating: 5.0 (4)
Integration rating: 3.5 (2)
Integration rating: 5.0 (2)
Integration rating: 4.0 (2)
Integration rating: 3.5 (2)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Zoho Survey support options
Typical customers
Platforms supported
Support options
Training options
Zoho Survey FAQs
Zoho Survey has the following pricing plans:
Starting from: $35.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. What are the benefits of using Zoho Survey?
Q. Who are the typical users of Zoho Survey?
Zoho Survey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Zoho Survey support?
Zoho Survey supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does Zoho Survey support mobile devices?
Zoho Survey supports the following devices:
Android, iPad, iPhone
Q. Does Zoho Survey offer an API?
Yes, Zoho Survey has an API available for use.
Q. What other apps does Zoho Survey integrate with?
Zoho Survey integrates with the following applications:
Zoho Sheet, Zoho Recruit, Zoho CRM, Zoho SalesIQ, Google Docs, Zoho Flow, Zoho Campaigns, Slack, Tableau, Eventbrite, Meta for Business, Zoho Commerce, Mailchimp, Zoho Analytics, Google Sheets, Shopify, Zendesk Suite
Q. What level of support does Zoho Survey offer?
Zoho Survey offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support
